Big Sky Commerce Review

There is very little publicly available information about the standard Big Sky contract. The company is partnered with multiple backend processors and advertises that it customizes each pricing plan depending on its merchants’ needs. It is therefore likely that the company’s pricing and fees will vary depending on each merchant’s business type and the agent setting up the account. There are reports on other consumer protection websites of a $300 early termination fee if merchants cancel within the first year, but this fee is probably negotiable and may not apply in most cases. We have not found any merchant complaints regarding Big Sky’s rates and fees, so we will assume for the time being that most of its merchants are satisfied with the service they receive. If you have any knowledge of the standard Big Sky Commerce merchant agreement (including any PCI compliance fees or monthly minimum fees), please share that information in the comment section below.

We have not found any negative Big Sky Commerce reviews on the usual consumer protection websites, so there’s no reason to believe that the company is a ripoff or a scam of any kind. In fact, the only available merchant reviews of Big Sky Commerce are positive testimonials on the company’s website and other forums. Given the total lack of complaints, it appears that Big Sky provides excellent customer service resolves most issues in a timely fashion. The company’s website lists phone contact information and office hours, indicating that phone support is at least partially provided by Big Sky.

The Better Business Bureau currently awards an “A+” rating to Big Sky Commerce and is showing one complaint filed in the past three years. This complaint was related to a billing or collection issue and either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. There is also one negative user review filed with the BBB, although it should be noted that these reviews are not always subject to verification by the BBB. Given the company’s time in business, age of profile, and complaint record, we agree with the BBB’s rating in this case.

Big Sky appears to utilize traditional advertising methods and an in-house sales force to market its services. There is currently no evidence that the company is a hiring mill, and we can’t find any negative Big Sky Commerce reviews that accuse the company’s sales team of deception or nondisclosure. As an additional point in the company’s favor, there are no instances of misleading rate quotes on its website. In fact, Big Sky openly encourages merchants to purchase rather than lease equipment, which demonstrates a commitment to fair and honest pricing.