Big Sky Commerce provides credit card processing and merchant services for businesses of all sizes. This article will review the company's service offerings, pricing structure, contract terms, and customer feedback. We will analyze the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by clients. By the end of this article, you will have a clear understanding of what Big Sky Commerce offers and whether their services align with your business's payment processing needs.
Big Sky Commerce provides payment processing services that accommodate all major debit and credit cards, suitable for a variety of business types. This service ensures secure and efficient transaction handling, facilitating smooth financial operations.
Check Guarantee and Conversion
Big Sky Commerce offers check guarantee and conversion services to help businesses manage check payments more effectively. These services convert paper checks into electronic transactions, reducing the risk of insufficient funds and improving cash flow.
Electronic Benefits Transfer
Big Sky Commerce supports Electronic Benefits Transfer (EBT), allowing businesses to accept government-issued benefits cards. This service is essential for serving customers who rely on financial assistance programs, thereby expanding the customer base.
Gift and Loyalty Cards
Big Sky Commerce provides gift and loyalty card programs aimed at enhancing customer engagement and retention. These programs allow businesses to offer customized rewards and incentives, encouraging repeat patronage and building customer loyalty.
Fleet Card Processing
Big Sky Commerce offers processing for fleet cards, including Comdata, Voyager, and Wright Express. This service is designed for businesses that manage vehicle fleets, providing a streamlined way to handle fuel and maintenance expenses.
POS Solutions
Big Sky Commerce supplies point-of-sale (POS) solutions tailored to various business needs. These systems facilitate efficient sales transactions, inventory management, and customer interaction, supporting overall business operations.
Mobile Processing
Big Sky Commerce provides mobile processing solutions, enabling businesses to accept payments on the go. This service is ideal for businesses that operate outside traditional retail settings, offering flexibility and convenience in payment processing.
e-Commerce Solutions
Big Sky Commerce offers e-commerce solutions to support online transactions. These services integrate with existing websites to provide secure and efficient payment processing, enhancing the online shopping experience for customers.
Location & Ownership
Big Sky Commerce is a registered ISO of Wells Fargo Bank, NA, Concord, California. The company's headquarters can be found at 2809 Connery Way, Missoula, Montana 59808. Kevin Davis is the president of Big Sky Commerce.
Big Sky Commerce Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
Clean Complaint Record
We have not found any negative Big Sky Commerce reviews on the usual consumer protection websites, indicating a clean complaint record and suggesting that the company operates ethically. Positive testimonials on the company’s website and other forums further support this notion. It appears that Big Sky Commerce provides excellent customer service and resolves most issues in a timely manner. If you have your own Big Sky Commerce review to share, please do so in the comments below.
Big Sky Commerce Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Big Sky Commerce. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting their concerns to the relevant supervisory organizations.
Big Sky Commerce Customer Support Options
The company’s website lists phone contact information and office hours, indicating that phone support is at least partially provided by Big Sky. While it appears to offer satisfactory customer support, we do not consider it to be a top-rated credit card processor for customer service.
The Better Business Bureau currently awards an “A+” rating to Big Sky Commerce and is showing 0 complaints filed in the past 36 months. The company has been accredited since 2023.
What Merchants Say
The company has received 0 informal reviews on its BBB profile in the last 36 months. It should be noted, however, that informal reviews are not verified for their legitimacy like complaints filed with the BBB are. A previous review detailed a personal level of customer service:
As a small business, I get inundated with offers by different credit card processing companies several times a week. They ask all the standard questions such as how much I’m paying now, and if I’d like to save money. I simply tell them, “You couldn’t pay me enough to switch from the company I’ve been using for over 15 years (Big Sky Commerce). Every time I have a question or a concern, I call their office and a real person answers. And, that real person treats me like I’m one of their most valuable customers. Thank you, but I’m not switching.” I mean every word of that. Whenever I call Big Sky Commerce, the person who answers the phone can usually answer my question right away. But if that’s not the case, I get called back or transferred to someone who can. And everyone is always so eager to help! That is a such a refreshing difference from what is now “the norm” in so many businesses. I don’t do a lot of transactions via credit card — I’m a small company that sends a lot of invoices and mostly gets paid by check. And yet Big Sky Commerce treats me like I’m one of their valuable customers every time I call. That speaks volumes. I’ve been their customer for over 15 years, and their competition couldn’t pay me enough to switch, because I know they couldn’t match Big Sky’s level of customer service. I highly recommend them.
Though this review reflects best practices of any customer service, Big Sky Commerce still does not rank as one of the best merchant accounts in this area.
An “A” Performance
Given the company’s time in business, age of profile, and complaint record, we agree with the BBB’s rating in this case.
Specific information about Big Sky Commerce’s standard contract is limited. The company, which collaborates with several backend processors, tailors pricing plans to fit individual merchant requirements. As a result, the company’s pricing and fees likely differ based on each merchant’s business type and the specific agent arranging the account. While there are mentions on consumer protection sites of a $300 early termination fee for cancellations within the first year, this fee might be negotiable and may not be universally applicable.
Virtual Terminal and Payment Gateway Pricing
Big Sky Commerce also offers virtual terminal and payment gateway services, though their specific pricing details are not publicly disclosed. The company utilizes processing networks like TSYS, Chase Merchant Services, First Data/Fiserv, and National Processing Company. While their site isn’t explicit about gateway services through these networks, additional costs such as gateway fees, technical support, batch fees, and transaction rates are typical for e-commerce services.
No Contract Complaints
To date, there are no widely reported client complaints concerning Big Sky’s rates and fees, suggesting client contentment with their agreements. If you have details about the typical Big Sky Commerce merchant agreement, including any PCI compliance fees or monthly minimum fees, please share in the comments below.
For a broader range of options, we recommend readers to review our selection of the best merchant accounts.
Big Sky appears to utilize traditional advertising methods and an in-house sales force to market its services. There is currently no evidence that the company is a hiring mill, and we can’t find any Big Sky Commerce reviews that accuse the company’s sales team of deception or nondisclosure.
As an additional point in the company’s favor, there are no instances of misleading rate quotes on its website. In fact, Big Sky openly encourages clients to purchase rather than lease equipment, which demonstrates a commitment to fair and honest pricing. If you suspect that Big Sky Commerce is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
Our Big Sky Commerce Review Summary
Our Final Thoughts
Big Sky Commerce rates as an exemplary credit card processing provider according to all available information. The company boasts a clean complaint record and appears to offer quality customer service to its clients. We do not have details regarding Big Sky’s contract terms at this time, so readers should be sure to inquire about all possible fees before signing up for service and to compare them to those of top-rated merchant account providers.
If you found this article helpful, please share it!
In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website. This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? Following a phone interview with a persuasive “sales director,” I found myself embarking on what I believed would be an easy job that would significantly boost my bank account with reliable monthly income and large sales commissions. However, the lessons I learned would profoundly change my life in ways I could never have imagined.
After completing my sales training, I hit the ground running, eager to make sales. This broke college student was determined to improve his financial situation! My first attempt at a cold call, with no prior appointment, ended with a burly man in his 50s yelling at me to leave, claiming he had been “totally robbed” by someone like me before. As I hastily exited, puzzled and intimidated by his reaction, I couldn’t help but wonder what he meant. Throughout the day, I encountered similar hostility from other business owners, all expressing disdain for the industry I had been so excited to join that morning. Confused and curious, I decided to shift my approach from selling to listening.
I quickly uncovered that the merchant services sector was riddled with unethical practices, including hidden fees, deceptive marketing, fine-print traps, and much more. It dawned on me that I had nearly been tricked by a dubious company into selling overpriced services under contracts with long-term commitments, all without being fully aware of what I was promoting. Outraged, I resigned from that company but learned that there were indeed ethical credit card processing companies that treated their clients fairly. Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions. Yet, I also met many more who had been misled and trapped in onerous service agreements. Determined to help people steer clear of these unscrupulous providers, I launched this website in my spare time, dedicating myself to researching and sharing my findings on every merchant account provider I could investigate.
Gradually, more and more business owners began to discover my articles. As word spread, search engines started to rank my content highly, amplifying its reach. My efforts were making a difference! Eventually, the website garnered enough traffic to enable me to leave my job and focus on it full-time, a journey that has now spanned over a decade. This path has not been without its challenges; unscrupulous company owners have tried to intimidate and sue me into silence on several occasions. Yet, I have stood firm against each threat. Here I am, continuing to publish reviews and articles, hoping to safeguard others from the pitfalls of the credit card processing industry.
If you believe in my mission and wish to contribute, please share my articles on your websites and social media. Thank you for visiting!
Testimonials & Complaints
How Did Big Sky Commerce Treat You?
1 User Reviews
Micah Florence
I absolutely had to share my outstanding experience with Big Sky Commerce! They have truly redefined convenience in the world of business. Their team’s professionalism and expert assistance made me feel at ease right from the start. Setting up our online store was a breeze, and they provided top-notch solutions tailored to our unique needs.
Their seamless payment processing and secure checkout systems have significantly improved customer satisfaction. The sales insights and analytics they offer are remarkable, enabling us to make data-driven decisions for our growth.
I can’t praise their customer support enough! They’re always there when we need them, responding promptly and resolving any issues without a hitch.
Big Sky Commerce is a game-changer! Their top-of-the-line services and easy-to-use platform have given our business a competitive edge. Highly recommended for anyone seeking excellence in e-commerce solutions!
Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.
Micah Florence
I absolutely had to share my outstanding experience with Big Sky Commerce! They have truly redefined convenience in the world of business. Their team’s professionalism and expert assistance made me feel at ease right from the start. Setting up our online store was a breeze, and they provided top-notch solutions tailored to our unique needs.
Their seamless payment processing and secure checkout systems have significantly improved customer satisfaction. The sales insights and analytics they offer are remarkable, enabling us to make data-driven decisions for our growth.
I can’t praise their customer support enough! They’re always there when we need them, responding promptly and resolving any issues without a hitch.
Big Sky Commerce is a game-changer! Their top-of-the-line services and easy-to-use platform have given our business a competitive edge. Highly recommended for anyone seeking excellence in e-commerce solutions!