Big Sky Commerce Reviews & Complaints

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Overview

Big Sky Commerce provides credit card processing and merchant services for businesses of all sizes. This article will review the company's service offerings, pricing structure, contract terms, and customer feedback. We will analyze the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by clients. By the end of this article, you will have a clear understanding of what Big Sky Commerce offers and whether their services align with your business's payment processing needs.

About Big Sky Commerce

Big Sky Commerce is a Missoula, Montana-based merchant account provider that offers credit card solutions for retail, mobile, and e-commerce business types. Founded in 2003, Big Sky Commerce is partnered with TSYS, Chase Merchant Services, First Data (now Fiserv), and formerly National Processing Company (NPC) for its processing.

Big Sky Commerce Payment Processing

Big Sky Commerce processes all major debit and credit cards for most business types. Their services include check guarantee and conversion, Electronic Benefits Transfer, Gift Card and Loyalty cards, and processing for fleet cards including Comdata, Voyager, and Wright Express. They offer POS solutions, mobile processing, and e-commerce solutions.

Location & Ownership

Big Sky Commerce is a registered ISO of Wells Fargo Bank, NA, Concord, California. The company's headquarters can be found at 2809 Connery Way, Missoula, Montana 59808. Kevin Davis is the president of Big Sky Commerce.

Big Sky Commerce Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Clean Complaint Record

We have not found any negative Big Sky Commerce reviews on the usual consumer protection websites, indicating a clean complaint record and suggesting that the company operates ethically. Positive testimonials on the company’s website and other forums further support this notion. It appears that Big Sky Commerce provides excellent customer service and resolves most issues in a timely manner. If you have your own Big Sky Commerce review to share, please do so in the comments below.

Big Sky Commerce Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Big Sky Commerce. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting their concerns to the relevant supervisory organizations.

Big Sky Commerce Customer Support Options

The company’s website lists phone contact information and office hours, indicating that phone support is at least partially provided by Big Sky. While it appears to offer satisfactory customer support, we do not consider it to be a top-rated credit card processor for customer service.

Big Sky Commerce Customer Service Information

  • (866) 327-0611 – Toll-Free Support
  • (406) 327-0611 – Local Office
  • (406) 327-6612 – Fax

Other Support Options

Big Sky Commerce Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

The Better Business Bureau currently awards an “A+” rating to Big Sky Commerce and is showing 0 complaints filed in the past 36 months. The company has been accredited since 2023.

What Merchants Say

The company has received 0 informal reviews on its BBB profile in the last 36 months. It should be noted, however, that informal reviews are not verified for their legitimacy like complaints filed with the BBB are. A previous review detailed a personal level of customer service:

As a small business, I get inundated with offers by different credit card processing companies several times a week. They ask all the standard questions such as how much I’m paying now, and if I’d like to save money. I simply tell them, “You couldn’t pay me enough to switch from the company I’ve been using for over 15 years (Big Sky Commerce). Every time I have a question or a concern, I call their office and a real person answers. And, that real person treats me like I’m one of their most valuable customers. Thank you, but I’m not switching.” I mean every word of that. Whenever I call Big Sky Commerce, the person who answers the phone can usually answer my question right away. But if that’s not the case, I get called back or transferred to someone who can. And everyone is always so eager to help! That is a such a refreshing difference from what is now “the norm” in so many businesses. I don’t do a lot of transactions via credit card — I’m a small company that sends a lot of invoices and mostly gets paid by check. And yet Big Sky Commerce treats me like I’m one of their valuable customers every time I call. That speaks volumes. I’ve been their customer for over 15 years, and their competition couldn’t pay me enough to switch, because I know they couldn’t match Big Sky’s level of customer service. I highly recommend them.

Though this review reflects best practices of any customer service, Big Sky Commerce still does not rank as one of the best merchant accounts in this area.

An “A” Performance

Given the company’s time in business, age of profile, and complaint record, we agree with the BBB’s rating in this case.

Big Sky Commerce Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Possible

Customizable Pricing

Specific information about Big Sky Commerce’s standard contract is limited. The company, which collaborates with several backend processors, tailors pricing plans to fit individual merchant requirements. As a result, the company’s pricing and fees likely differ based on each merchant’s business type and the specific agent arranging the account. While there are mentions on consumer protection sites of a $300 early termination fee for cancellations within the first year, this fee might be negotiable and may not be universally applicable.

Virtual Terminal and Payment Gateway Pricing

Big Sky Commerce also offers virtual terminal and payment gateway services, though their specific pricing details are not publicly disclosed. The company utilizes processing networks like TSYS, Chase Merchant Services, First Data/Fiserv, and National Processing Company. While their site isn’t explicit about gateway services through these networks, additional costs such as gateway fees, technical support, batch fees, and transaction rates are typical for e-commerce services.

No Contract Complaints

To date, there are no widely reported client complaints concerning Big Sky’s rates and fees, suggesting client contentment with their agreements. If you have details about the typical Big Sky Commerce merchant agreement, including any PCI compliance fees or monthly minimum fees, please share in the comments below.

For a broader range of options, we recommend readers to review our selection of the best merchant accounts.

Big Sky Commerce Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

In-House Sales Team

Big Sky appears to utilize traditional advertising methods and an in-house sales force to market its services. There is currently no evidence that the company is a hiring mill, and we can’t find any Big Sky Commerce reviews that accuse the company’s sales team of deception or nondisclosure.

This compares favorably to our list of best credit card processors.

No Deceptive Ads

As an additional point in the company’s favor, there are no instances of misleading rate quotes on its website. In fact, Big Sky openly encourages clients to purchase rather than lease equipment, which demonstrates a commitment to fair and honest pricing. If you suspect that Big Sky Commerce is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

Our Big Sky Commerce Review Summary

Our Final Thoughts

Big Sky Commerce rates as an exemplary credit card processing provider according to all available information. The company boasts a clean complaint record and appears to offer quality customer service to its clients. We do not have details regarding Big Sky’s contract terms at this time, so readers should be sure to inquire about all possible fees before signing up for service and to compare them to those of top-rated merchant account providers.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Big Sky Commerce Treat You?

1 User Reviews

  • Micah Florence

    I absolutely had to share my outstanding experience with Big Sky Commerce! They have truly redefined convenience in the world of business. Their team’s professionalism and expert assistance made me feel at ease right from the start. Setting up our online store was a breeze, and they provided top-notch solutions tailored to our unique needs.

    Their seamless payment processing and secure checkout systems have significantly improved customer satisfaction. The sales insights and analytics they offer are remarkable, enabling us to make data-driven decisions for our growth.

    I can’t praise their customer support enough! They’re always there when we need them, responding promptly and resolving any issues without a hitch.

    Big Sky Commerce is a game-changer! Their top-of-the-line services and easy-to-use platform have given our business a competitive edge. Highly recommended for anyone seeking excellence in e-commerce solutions!

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