Cayan’s Independent Sales Division
Capital Bankcard is a merchant account provider that serves as an outside sales branch of Cayan. The company is a registered ISO and MSP with Visa and MasterCard and is also able to set up Discover Card and American Express processing, which merchants usually have to do in a separate application. Capital Bankcard has been in business since 1998 and boasts that it manages over 80,000 merchant accounts, processes over 7 million transactions per month, and has over 170 dedicated employees. Capital Bankcard uses First Data for the actual processing of the card transactions, but First Data plays a minimal role beyond that. Customer service is provided and the accounts are managed by Capital Bankcard’s in-house team.
Capital Bankcard Location and Ownership
Capital Bankcard is headquartered in One Federal St, 2nd Floor Boston, MA and Henry Helgeson is the CEO of the company. Capitalbankcard.com is a registered ISO/MSP US Bank-Minneapolis MN, National Association Buffalo, NY, Elavon, Inc. Georgia, and Wells Fargo Bank, N.A., Concord, CA.
Capital Bankcard Review Table of Contents
- Costs & Contract: Capital Bankcard appears to offer variable contract terms through First Data.
- Complaints & Service: Capital Bankcard has received fewer than 10 public complaints.
- BBB Rating: Capital Bankcard has an “A+” rating with the Better Business Bureau and has received 0 complaints and 0 reviews in the past 3 years.
- Sales & Marketing: Capital Bankcard appears to hire independent sales representatives and has received a few merchant complaints about its sales team.
- Rates & Fees: How Merchants Got The Best Rates With Capital Bankcard
Capital Bankcard is just a fee-driven rip off of small businesses! I switched to them under the assurance their processing fees were lower than square. NOT so, they have recently started charging me an extra $125 per month for “PCI non-compliance” — when I challenged them on this I was told I had to ensure my network was “compliant.” I completed a 200+ question form and then they scanned my “network” — (I use a mobile device for customer credit card charges) and it repeatedly “failed” their scan. At that point I chose to close my account and switch to another card processor, and was told told that since I cancelled after the 5th business day of the month, I would be charged a full months fees, even though I have had no transactions! I challenged that, as was told it was “policy” and I just had to suck it up…
If you’re a small business, you should avoid them like the plague. Their hidden fees will kill you.
I am on the Do Not Call List and they called to solicite to me. I will never do business with a company that violates the law.
Eric Morales did everything as promised. He also from time to time checks in to make sure things are still going o.k. plus keeps me updated on what Capital has available. I look forward to a long productive business relationship.
Just started with these Gents. We are in an indutry where getting a processing account is difficult at best. We do few transactions but large transactions leaving a lot of risk to the processor. After 3 failed attempts we were connected with BBC. They got us over the hurdles and had us up and running in no time. With great service, fair fee structure and excellent cust. serv I know we will be working together for a very long time.
Thank you again
S
Hi Zach,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
My sales associate Eric is awesome, always there helping me set up and knowledgeable . If he’s not avaible Chris is. both very helpful and there for me,
i started with the mobile app, had a few glitches at first setting up. they help me thru it and all good to go even got my reader, it came with 2 little rubber duckies for my kids,they love them, kind ,helpful. great experience working with them.
Capital Bankcard is a Great Card Processing / Financial Products Provider, State of the art products and services, Competitive Rates and reachable, attentive customer service. We were using Square– couldn’t get anyone on the phone, when they (Square) balked at processing $10k+ transactions, creating crisis and headaches for us, we contacted Chris Kille with Capital Bankcard. It may sound cliche but they really are small enough to serve and big enough to provide… what Square could or would not do and for a lot less $.
Hi Scott,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Called customer service to help with a problem. No help. Had difficulty understanding employee, no help. Supervisor would not get on phone. 0 stars
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip
Typical credit card processing company “we can save you money” but they don’t. If you need assistance don’t bother calling customer service its always a run around. Every merchant processor I have worked with provided terminal paper etc free of charge however don’t expect anything from these people. Save your time and money work with a company who doesn’t disappear after they close the deal or decided to find any and every way to nickel and dime you.
From The Editor
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Eric Morales and Chris Kellie have been excellent in customer service and getting the approval my company needed to be able to offer financing with several options. Would recommend Capital Bankcard South to other Companies needing to offer financing on their tickets.
Randy Sea Side Holdings, LLC
We had an awful experience. We have been talked into opening 2 additional accounts back in 2014, then we realized that we would not need them and requested cancellation, they were not cancelled and stayed inactive so this merchant has been billing us for 4 years for something that we do not use without getting back to us about those accounts.