Capital Bankcard Overall Rating
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Capital Bankcard Overview
Capital Bankcard Logo
Capital Bankcard (capitalbankcard.com) is one of the best-rated credit card processors to be reviewed to date. There may be some confusion about this processor because there is an independent reseller that goes by the name of “First Capital Bankcard.” Capital Bankcard has an independent reseller/agent program that allows other companies and individuals to resell its services, and First Capital Bankcard is one of those resellers. “First Capital Bankcard” is not a processor, but is actually a company called the “Greengold Consulting Corp” which markets Capital Bankcard credit card processing with the domain name of firstcapitalbankcard.com.
Capital Bankcard is an outside sales branch of Merchant Warehouse. The company is a registered ISO and MSP with Visa and MasterCard and is also able to set up Discover Card and American Express processing, which merchants usually have to do in a separate application. Capital Bankcard has been in business since 1998 and boasts that they manage over 80,000 merchant accounts, process over 7 million transactions per month, and have over 170 dedicated employees. Capital Bankcard uses First Data for the actual processing of the card transactions, but First Data plays a minimal role beyond that. Customer service is provided and the accounts are managed by Capital Bankcard’s in-house team.
Headquartered in Boston, Massachusetts, Capital Bankcard provides a variety of financial services beyond credit card processing, including electronic check services, gift card processing, cash advances and PCI compliance certification.
Capital Bankcard Sales & Marketing Tactics | A
| Key Points – Sales & Marketing | |
| Uses independent resellers? | Yes |
| Promotes deceptive rate quotes? | No |
| Discloses all important terms? | Yes |
Capital Bankcard uses independent sales agents to market its services. This is a standard industry practice that can often result in an untrained and unmonitored sales force. However, Capital Bankcard has received very few complaints regarding its sales agents, which indicates that the company does a better job than most of regulating agents’ behavior. In general, Capital Bankcard does not appear to engage in any deceptive sales tactics, and the company’s low complaint rate seems to indicate that its agents are forthright when it comes to rate quoting and contract term disclosure.
Capital Bankcard Marketing Example
Capital Bankcard Costs & Contract Terms | A
| Key Points – Costs & Contract Terms | |
| Swiped rate: | Variable |
| Keyed-in rate: | Variable |
| Termination fee: | Variable |
| PCI compliance fee: | $79 per year |
| Equipment lease: | Variable |
Most of Capital Bankcard’s accounts are brought in by independent resellers who have a certain level of pricing control in the merchant account agreement; however, Capital Bankcard does a great job of encouraging fair pricing and flexible contracts. Pricing will vary by business type, processing volume, and the agents setting up the account. Capital Bankcard offers month-to-month contracts, but resellers can add a cancellation fee of their choosing that turns it into a three-year agreement. A copy of the company’s standard merchant application (available below) includes a $79 PCI Compliance fee but leaves all other rates and fees to the agent’s discretion. Overall, Capital Bankcard is one of the least costly providers out there.
[spoiler title=”Expand to see a copy of the standard Capital Bankcard merchant application”]
Capital Bankcard Merchant Application
[/spoiler]
Capital Bankcard Complaints & Service | A
| Key Points – Complaints & Service | |
| Total complaints: | <10 |
| Live customer support: | Yes |
| Most common complaint: | N/A |
Capital Bankcard stands out from the crowd in the merchant services industry by having a very low amount of complaints for the length of time it has been in business. There appears to be only one serious complaint filed against the company (documented here), which received a very professional rebuttal from the representative in question. Capital Bankcard offers live chat support on its website and a dedicated phone line that connects to an in-house support team. Capital Bankcard’s low complaint rate seems to indicate that this team does an excellent job of anticipating and responding to complaints.
Capital Bankcard BBB Rating | A (CPO Adjusted)
| Key Points – BBB Report | |
| Product/service: | 4 |
| Billing/collection: | 5 |
| Advertising/sales: | 0 |
| Guarantee/warranty: | 0 |
| Delivery: | 1 |
As of this review, Capital Bankcard has an “A+” rating with the Better Business Bureau (BBB) and only 10 complaints filed with the BBB in the last 36 months. Of these complaints, five were related to billing and collection issues, four were related to the product or service, and one was related to a delivery issue. All but two of these complaints were resolved to the merchants’ satisfaction. The company also has five negative reviews posted to its profile, but these reviews aren’t vetted by the BBB .For Capital Bankcard’s size and time in business, this is a remarkably low number of complaints, but since we believe that an “A+” rating should be reserved for companies with zero complaints, we have adjusted the BBB’s rating to an “A.”
Bottom Line
Capital Bankcard is one of the best merchant account providers in the credit card processing industry. They do a great job of managing their resellers to avoid problems and encourage fair pricing and fair contracts. Aside from cost, they do an excellent job of servicing their merchant customers and work to resolve problems before they turn into complaints filed elsewhere. The only word of caution regarding Capital Bankcard is to be sure to deal with an agent with whom you trust because each agent has control of many of the terms of the contract, including rate, monthly fees, and cancellation fees.
This review was originally published on 3/13/11 and was last updated on 7/11/14.
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This place is a bit of a joke! You can never get any help or speak with anyone beyond a 9-5 business hours. If you want to cancel their services because of their incredibly high fee structure you are told you have to speak with your ‘agent’ who is never going to call you back. You have to try for a week to get a hold of him and then call them back and say you did not get them and then THEY have to try and contact him., So the whole cancel process can take 2 weeks just so that they can get their fees!
Stick with a PayPal as they are way better than this outfit.
I’ve been working with Capital Bank Card for over three and half years and I feel this is a company that truly cares about both it’s agents and merchants. Outstanding customer service, agent support, and training. My merchants love it, I love it, outstanding!!
I have been working as an agent with Capital Bancard for about a year now.
I can honestly say they are a they are a great company to work with!
They have a wonderful support team, the merchants are always very happy with the help they get if they need it. This is a company that really seems to care about their agents and it’s merchants!