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What Business Owners Need to Know About Capital Bankcard’s Pricing & Support

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Maintained Since: March 13, 2011

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Capital Bankcard
Rating
A
4.8/5
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Pros

Fair pricing.
Low complaint rate.
In-house customer support.
Flexible contract terms.

Cons

Billing issues reported.
Some customer service issues.
Variable contract terms.
Complaints about sales agents.

Overview

In this review of Capital Bankcard, we provide a clear overview of the company’s credit card processing services. We cover their offerings, including point-of-sale (POS) systems, mobile payment options, and e-commerce capabilities, while highlighting the types of businesses that may benefit most. The review also examines customer feedback to identify common themes and concerns, along with details on pricing, contract terms, and key features. By the end, you’ll know whether Capital Bankcard is the right choice for your payment processing needs.

About Capital Bankcard

Founded in 1998 and headquartered in Boston, Massachusetts, Capital Bankcard is a U.S.-based merchant services provider offering payment processing solutions to small and medium-sized businesses. The company provides services such as credit and debit card processing, point-of-sale (POS) systems, mobile payments, e-commerce integrations, and virtual terminals. Capital Bankcard operates as a registered Independent Sales Organization (ISO) for major banks, including TSYS and Fiserv, and partners with various payment technology providers to deliver customized solutions. The company utilizes a network of independent sales agents, which can lead to variability in pricing and contract terms. While Capital Bankcard has been recognized for its competitive rates and customer service, some merchants have reported concerns regarding contract transparency and early termination fees

Products & Merchant Services

Payment Processing

Capital Bankcard handles payment processing for all major debit and credit cards, catering to various business types. Although specific services are not detailed on their website, it is likely they offer both in-person and online payment processing options.

Customer Reviews & Sentiment

Low Complaint Total

For its duration in the industry, Capital Bankcard has maintained a low volume of complaints. There is one notable complaint against the company (documented here), which was met with a professional response from the representative involved. Other complaints mainly address customer service issues. In the past year, there has been a slight uptick in complaints, but these do not highlight a consistent problem with the company’s services.

Capital Bankcard Lawsuits and Fines

No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints have been filed against Capital Bankcard. Merchants seeking non-litigious resolution methods are encouraged to consider reporting their concerns to appropriate supervisory organizations.

Capital Bankcard Customer Service Options

Capital Bankcard provides dedicated phone support, a customer support form, and email assistance to its merchants. The in-house team is available Monday through Friday, from 9:00 am to 6:30 pm EST. While Capital Bankcard’s complaint rate is low, suggesting effective resolution of issues, the company has not yet reached the status of a top-rated payment processor for exceptional customer service.

Capital Bankcard’s customer service contact information:

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for Capital Bankcard

Negative Feedback

There are no negative reviews published about Capital Bankcard on the PaymentPop website.

Positive Feedback

Capital Bankcard has been steady and straightforward since we signed on. The application process was simple, and they didn’t overload us with technical terms. We’ve had consistent deposits and no surprise fees, which is exactly what we were looking for.

Capital Bankcard BBB Rating

As of this review, Capital Bankcard has an “A” rating with the Better Business Bureau and has received 14 complaints filed with the BBB in the last 36 months. Of these complaints, seven were related to billing and collection issues, while the other seven were related to product or service problems. The company resolved three complaints to the merchants’ satisfaction, while the other 11 either were resolved to the dissatisfaction of the merchant or did not receive a final assessment from the merchant.

What Merchants Say

The company also has 3 negative informal reviews posted to its profile. 2 of the reviews appear to have been intended for Capital One rather than Capital Bankcard, but one describes difficulty canceling service:

This merchant processor is giving us the run around. We are closing the account and need information to unlock the terminal. They lie and say it is not locked. It is locked. The rep says to mail them a letter. I tell him that is unacceptable, we are closing account today.

Merchants can avoid “locked” terminals by purchasing their own EMV-enabled card readers directly.

A “B” Performance

Given the company’s complaint rate and resolution ratio, we have slightly adjusted the BBB’s rating to a “B” at this time.

Processing Rates & Fees

Variable Contract Terms

Most accounts with Capital Bankcard are set up through independent resellers who possess a degree of autonomy in determining pricing within the merchant account agreement; nonetheless, Capital Bankcard is known for advocating equitable pricing and adaptable contracts. Rates offered by Capital Bankcard can differ based on the type of business, volume of processing, and the discretion of the agents managing the account setup. While Capital Bankcard typically offers contracts on a month-to-month basis, resellers have the option to impose a cancellation fee as per their policy, potentially transforming it into a three-year term. The company’s standard merchant application discloses a $79 PCI Compliance fee, leaving other rates and fees to be determined by the agent.

No Red Flags

Capital Bankcard is recognized for providing terms that are low in commitment and cost to the majority of its merchants. The company’s pricing is on par with the industry average and competitive with some of the most affordable merchant accounts available.

Merchants are encouraged to explore our selection of thetop merchant account providers for more competitive options and terms.

Employee Reviews & Sales Practices

Outside Sales Team

Capital Bankcard uses independent sales agents to market its services. This is a standard industry practice that can often result in an untrained and unmonitored sales force. However, there are very few Capital Bankcard complaints regarding its sales agents, which indicates that the company does a better job than most of regulating agents’ behavior. The available complaints describe slow response times and poor customer service rather than any kind of intentional deception. In general, this compares favorably to our list ofbest credit card processors.

No Deceptive Rates

Capital Bankcard does not list any misleading quotes or unrealistic guarantees on its website. This, combined with the company’s low complaint rate, seems to indicate that its agents are generally forthright when it comes to rate quoting and contract term disclosure. If you suspect that Capital Bankcard is charging you more than you agreed to, however, we recommend seeking a third-party statement audit.

Capital Bankcard Competitors

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Bottom Line

Capital Bankcard rates as one of the better merchant account providers in the credit card processing industry according to our criteria. The company excels in managing its resellers, effectively minimizing issues and promoting fair pricing and equitable contract terms. This proactive approach ensures that merchants receive transparent and honest service, setting Capital Bankcard apart from many competitors in the industry.

Beyond competitive costs, Capital Bankcard distinguishes itself with exceptional customer service. The company is diligent in addressing and resolving issues promptly, preventing minor problems from escalating into formal complaints. This commitment to customer satisfaction is a key factor in its high rating. However, potential clients should exercise caution by ensuring they deal with a reputable agent and comparing Capital Bankcard’s pricing and terms to those of top-rated merchant account providers. By doing so, businesses can secure the best possible deal and enjoy the full benefits of Capital Bankcard’s services.

Location and Ownership

Capital Bankcard is headquartered at One Federal St, 2nd Floor Boston, MA and Henry Helgeson is the CEO of the company. Capitalbankcard.com is a registered ISO/MSP US Bank-Minneapolis MN, National Association Buffalo, NY; Elavon, Inc. Georgia; and Wells Fargo Bank, N.A., Concord, CA.

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