A Closer Look at Choice Merchant Solutions: Services and Complaints

PaymentPop Rating for Choice Merchant Solutions

Negative Feedback

There are no negative reviews published about Choice Merchant Solutions on the PaymentPop website.

Positive Feedback

Choice Merchant Solutions made our payment processing more efficient overnight. Their team helped us customize a setup that fits our retail and mobile sales needs, and the onboarding process was smooth. Plus, the rates are competitive and the reporting is easy to navigate. Great service all around.

Choice Merchant Solutions BBB Rating

At this time, the BBB is assigning the company an “A+” rating. Choice Merchant Solutions has been accredited with the Better Business Bureau since July 2017 and has had 1 complaint filed in the last 36 months. Choice Merchant Solutions has a 1 out of 5 star rating based on 3 user reviews on the Better Business Bureau website.

What Merchants Say

In addition to the 1 complaint filed on the company’s BBB profile, Choice Merchant Services has also received 7 informal reviews, 1 of which was negative in tone and 6 of which were positive. The most recent negative review accuses the company of being a scam:

These guys don’t even deserve one star!! Total Rip-off!! They overcharge their Merchants, try to charge their Sales Partners to the point that their Residuals are not only nonexistent but you end up owing them. There is not a worse Merchant Services Processor in the Industry!!! In 9 years I thought I had seen the worst of the worst but Choice by far is run by the biggest crooks on the planet!!

The company replied with the following:

Choice Merchant Solutions strives to assist every customer, whether an agent or a merchant, through any problems that the customer might experience. The complaints leveled against us are completely erroneous and damaging to our good name. We take this opportunity to tell you the facts. We do not want to see anyone suffer any embarrassment but believe that it is fair that we bring the facts to light given the unfair nature of this complaint. Choice has not terminated Mr. **********’s compensation. It has paid Mr. ********** $2,263 in bonuses for making recent referrals of merchant accounts and has paid Mr. ********** all his commissions, which to April averaged less than $200 per month, as Mr. ********** is a new agent and recently started referring merchant clients. Mr. ********** has claimed that Choice underpaid him and demanded a refund of approximately $495. To get his way, Mr. ********** has engaged in a barrage of hostile emails and texts to our employees with threats against us. While we did not owe Mr. ********** $495, we ACH’d him this amount, told him that he can keep his boarding bonuses, but that we cannot allow our employees to be threatened and that we would no longer accept new Merchant referrals from him. We told him that he needed to move his accounts to another processor, that he could keep the $2,263 in boarding bonuses, even though we would lose money on these accounts as they would no longer be processing with our company. We told Mr. ********** that we would pay him any commissions while the referred accounts remained with us. However, we advised him that if he did not move the accounts within a reasonable amount of time, we would advise the merchants that we will terminate their accounts after a period of fair warning, to give them time to obtain processing elsewhere. It is shameful that Mr. ********** has harassed our employees and used social media as a platform to spread false and damaging claims against us. We feel it important to speak up at this time and can assure all readers that we will continue to respect all our customers. We also ask the readers to understand that we also need to protect our employees and believe that we have the right to protect our own good name.

Clients concerned with potential fraud should understand how to report scams to the relevant supervisory organizations.

An “A” Rating

Given the company’s complaint volume and resolution ratio, we agree with the BBB’s rating.