Overview
In this article of Citi Merchant Services, we'll provide an insightful analysis of its services, costs, and customer experiences. We'll cover key aspects such as rates and fees, contract terms, and the scope of their payment processing solutions, including credit and debit card transactions, online payments, and more. We'll also highlight customer and employee feedback, exploring common complaints and overall satisfaction levels. Additionally, we'll touch on the company’s security measures and compliance, which are crucial for protecting customer data. By examining both the advantages and drawbacks reported by users, this review aims to provide a clear, balanced view of Citi Merchant Services, helping you decide if they are the right fit for your business needs.
About Citi Merchant Services
Citi Merchant Services is the merchant account division of Citigroup. Founded in 1812 under the name City Bank of New York, the company did not assume the name Citigroup until the $140 billion merger of Citicorp and Travelers Group in 1998. Citigroup is currently the third-largest bank holding company in the U.S., and it boasts the world's largest financial services network. Citi Merchant Services is a reseller of First Data (now Fiserv) merchant services, so the company may not directly service its merchant accounts.
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Citi Merchant Products and Services
Payment Processing
Part of Citigroup, Citi Merchant Services processes debit and credit card transactions for various business types. The service also handles check and gift card processing and facilitates online payments through Clover Online and the Payeezy Gateway. For mobile and point-of-sale transactions, it uses the popular Clover products, including the Clover Flex, Clover Go, Clover Mini, and Clover Station.
Business Management Tools
Citi Merchant Services provides customizable business management tools and point-of-sale systems. Businesses can enhance their point-of-sale capabilities with over 400 apps designed to manage various aspects of their operations.
Online, Mobile, and In-Store Payment Solutions
The service offers flexible payment options suitable for different business models, including in-store, online, and mobile solutions. This allows businesses to accept payments in various settings, catering to a broad range of customer preferences.
Security and Compliance
Citi Merchant Services emphasizes security, incorporating built-in payment security technologies to protect customer cardholder data.
Panita
What the different between Pro plan and Basic plan?
Nancy Barna
I am so frustrated. First data had the leasing company delivered my equipment 6 weeks before I opened. A few weeks after opening I hated the clover and asked to exchange it. They said it was after the 60 day trial period. After some discussion they agree to exchange it for a more simple version. Now I am paying for both with the leasing company saying I signed an agreement for both. First data acknowledges that the first exchange was approved and the equipment was sent back. My credit has been effected and my rep doesn’t return calls. When I do talk to him I am told that my issue has been resolved just be patient. It has been 7 months and no one will help. I would never work with them again.
This post will help: Cancelling a Merchant Account Without Paying a Fee
Ben Hagh
Worst customer service in the world. Every phone call will take at least 45 minutes. Horrible service. Definitely do not recommend. Customer service is very important and their service will just ruin your day because they waste time. No interest in clients success.
Chaim Lebovits
the product is decent, but the fees are a lot higher than what was agreed in writing and they basically said that they are sorry, and offered me a new agreement at a higher rate.
Not an honest company.
K DeRosa
The signed contract by our company that indicates the early termination fee cannot be produced by anyone at Citibank I have talked to. We were told by sales representative it was a 2 year period only to find out at 2 years it is now a 3 year contract! We have 20 accounts with a total cost of $10,000 to terminate, many of which were never used in addition to them taking the monthly fee without fail. No one will speak to us and negotiate the termination of services. In the end at 3 years out it will have cost us over $24,000 when we were advised to wait until the 2 years were up and in the long run pay less than the cancellation fee. Funny math and rationale any which way you look at it. I suppose our next step will be to try to contact Jud Linville!
Timothy Hunter
Beware of this company and there hidden merchant fees! I stopped using there square type device 2 years ago and and have now racked up a bill 2453.00 dollars with a zero balance in that account. They will never see a penny from me as they try and create this bogus bill. Not one person could ever explain why they were charging me hi fees and what for until I received a letter today.
Julie
Just a warning that their cancellation process is TERRIBLE. It took us 15 months to get out of contract. We NEVER used their service, yet they charged a fee of $50 a month per account. BE CAREFUL BEFORE YOU SIGN A CONTRACT WITH THEM!
amanda jacobellis
This company is a scam. I switched and was promised next day funding like I currently have. When I realized they could not do that I wanted to cancle. I did two test charges equaling $12 and have been charged over $1600 in fees. I sent back equipment 4 months ago and have not been “Approved” tpo be refunded and then sent a $35 bill to collections. Its a night mare. You will be on hold for HOURS and then hung up on . I dont know what to do. I dont want to ruin my credit but dont want to keep paying these people, they owe me so much money. I am a small business and am going ot try and file a small claims report.
Josh
Sounds like you were leasing equipment. Even if you return the equipment the lease buy back needs to be filled out by your agent. The agent than sends it to his manager to sign off on it. The manager than sends it over to the lease buy back department for aprroval. The chances of approval are 50/50. Do you know if you were in a lease?