DonationPay Reviews & Complaints

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How did they treat you? ▼

Company Overview

Founded in 2010, DonationPay is a merchant account provider that specializes in payment processing for non-profit organizations. DonationPay has partnered with iATS Payments, a Vancouver-based branch of First American Payment Systems, as its backend processor.

DonationPay Payment Processing

DonationPay processes all major debit and credit cards for non-profits and fundraisers. Their services include custom donation pages, peer-to-peer fundraising, mobile donations, social engagement, daily funds distribution, a merchant account from IATS Payments, recurring payments, custom reporting and data management, and many integrations.

Location & Ownership

iATS Payments is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California; Chase Paymentech Solutions; and Fifth Third Bank, Cincinnati, Ohio. DonationPay is headquartered at 212 9th St Ste 303, Oakland, California 94607. Noah Sochet and Angelina Strosahl are listed as the co-founders of DonationPay.

DonationPay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Exceptional Complaint Record

As of the latest update, there are no negative DonationPay reviews to be found, indicating a highly satisfactory service experience for its users. There is no evidence of any public complaints alleging scam or fraudulent practices by the company. This pristine record underscores the effectiveness of DonationPay and iATS Payments in swiftly addressing and resolving customer issues internally. Should you have your own experience or feedback regarding DonationPay, feel free to share it in the comments section below.

Legal Standing and Penalties

To date, there have been no reported class-action lawsuits or complaints filed with the FTC against DonationPay. Customers dissatisfied with their experiences and seeking recourse are encouraged to report concerns to the appropriate regulatory bodies.

Customer Support Excellence

DonationPay provides comprehensive support options, including phone and email contacts readily available on its website. The responsiveness and effectiveness of these channels reflect DonationPay’s commitment to delivering top-tier customer service, aligning with industry standards for excellence.

DonationPay Contact Number

  • (877) 402-7949 – Toll-Free Customer Support

Other Support Options

DonationPay Online Ratings

Here's How They Rate Online

No Dedicated Profile

The Better Business Bureau does not maintain a profile for DonationPay at this time. We will therefore not factor a BBB rating into the company’s overall grade.

DonationPay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates 3.5% + $0.20
Equipment Leasing No

Options Between Three Plans

DonationPay offers a month-to-month agreement without any cancellation fees, incorporating a yearly PCI compliance fee of $125. The transaction cost is a consistent 3.5% plus $0.20 per transaction. Monthly fees vary according to the chosen service package. The Starter package costs $15 per month, the Premium package is $39 per month, and the Unlimited package is priced at $99 per month, with each successive package offering an increase in features. For non-profits processing over $200,000 monthly, DonationPay proposes custom pricing plans.

Rather than supplying hardware, DonationPay equips merchants with a tailor-made payment page, functioning as a virtual terminal. The Starter plan includes one page, the Premium plan offers four pages, and the Unlimited plan provides an unlimited number of payment pages to its users.

Month-to-Month Agreement

While DonationPay’s per-transaction fee and PCI compliance fee may not be the lowest compared to other more affordable options, the flexibility of its month-to-month agreement offers a low-risk opportunity for non-profits to test DonationPay’s services. Currently, there are no notable complaints concerning the company’s pricing or fees. Consequently, DonationPay is awarded an “A” in this category. Users with personal experiences regarding DonationPay’s fees or contract are encouraged to share their insights in the comment section below this review.

DonationPay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

DonationPay appears to primarily market itself through its website and through strategic partnerships. There is no evidence at this time that the company utilizes independent sales agents or engages in telemarketing, and we have found no DonationPay reviews that accuse the company’s sales staff of deceptive or unethical behavior.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

An additional point in the company’s favor is the fact that DonationPay does not appear to list misleading rate quotes on its website. If you suspect that you have had undisclosed fees added to your DonationPay contract, we recommend seeking a third-party statement audit to eliminate hidden fees.

Our DonationPay Review Summary

Our Final Thoughts

DonationPay rates as a reliable credit card processing provider for non-profits according to our rating criteria. The company is showing zero complaints online and does not appear to engage in any deceptive advertising tactics. Our grade for DonationPay may change once the BBB creates a profile for the company, but for now, the company is a sound choice for non-profit payment processing.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did DonationPay Treat You?

1 User Reviews

  • Nicholas Tina

    DonationPay has been an absolute game-changer for our non-profit organization! We’ve been using their services for the past year, and we couldn’t be happier with the results. Managing donations has never been so seamless and efficient.

    Their user-friendly platform makes it a breeze for our supporters to contribute online, which has significantly boosted our fundraising efforts. The customizable donation pages and secure payment processing have instilled trust in our donors, encouraging them to give generously.

    Not only is DonationPay’s technology top-notch, but their customer support is also exceptional. Whenever we’ve had a question or needed assistance, their team has been quick to respond and incredibly helpful.

    Thanks to DonationPay, we’ve seen a substantial increase in donations and a more engaged donor community. We highly recommend their services to any organization looking to elevate their fundraising game. Kudos to the DonationPay team for creating such a fantastic service!

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