DonationPay Credit Card Processing 2023: Reviews & Complaints
(877) 402-7949 Company Overview
Founded in 2010, DonationPay is a merchant account provider that specializes in payment processing for non-profit organizations. DonationPay has partnered with iATS Payments, a Vancouver-based branch of First American Payment Systems, as its backend processor.
Article Summary
Before we dive in, here’s a short summary of what we’ll cover:
- DonationPay’s various payment processing services.
- DonationPay focuses on non-profits and fundraisers.
- Works on a tiered monthly fee structure.
- Has received no complaints online.
DonationPay Payment Processing
DonationPay processes all major debit and credit cards for non-profits and fundraisers. Their services include custom donation pages, peer-to-peer fundraising, mobile donations, social engagement, daily funds distribution, a merchant account from IATS Payments, recurring payments, custom reporting and data management, and many integrations.
Location & Ownership
iATS Payments is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California; Chase Paymentech Solutions; and Fifth Third Bank, Cincinnati, Ohio. DonationPay is headquartered at 212 9th St Ste 303, Oakland, California 94607. Noah Sochet and Angelina Strosahl are listed as the co-founders of DonationPay.
Table of Contents
- Costs & Contract: Offers a month-to-month agreement with a…
- Complaints & Service: Complaints number fewer than 10 on…
- BBB Rating: Does not maintain a profile for…
- Sales & Marketing: Does not appear to hire independent sales representatives and has not…
DonationPay Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Clean Complaint Record
We are unable to locate any negative DonationPay reviews at this time, and there are no public complaints suggesting that the company is a scam or a ripoff. This total lack of even one DonationPay complaint indicates that both DonationPay and iATS Payments provide effective customer support that resolves most problems in-house. If you have a DonationPay review to make, please do so in the comment section below.
DonationPay Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against DonationPay. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
DonationPay Customer Support Options
DonationPay offers phone and email contact information on its website, and it seems that these channels are more than enough for users. This level of service is what we expect of top-rated credit card processors for great customer service.
DonationPay Customer Service Numbers
- (877) 402-7949 – Toll-Free Customer Support
Other Support Options
- Customer service email address at [email protected]
DonationPay Online Ratings
Here's How They Rate Online
No Dedicated Profile
The Better Business Bureau does not maintain a profile for DonationPay at this time. We will therefore not factor a BBB rating into the company’s overall grade.
DonationPay Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | No |
| Monthly & Annual Fees | Yes |
| Processing Rates | 3.5% + $0.20 |
| Equipment Leasing | No |
Options Between Three Plans
The standard DonationPay rates agreement is a month-to-month agreement with no cancellation fees, a yearly PCI compliance fee of $125, a flat per-transaction fee of 3.5% plus $0.20, and variable monthly fees depending on the service package purchased. The company’s Starter package is $15 per month, its Premium package is $39 per month, and its Unlimited package is $99, with each package adding more features in proportion to its price increase. The company also offers custom pricing plans for non-profits processing over $200,000 per month.
Instead of offering hardware, the company provides merchants with a customized payment page that acts as a virtual terminal. The company’s Starter plan includes 1 page, the Premium plan provides 4, and the Unlimited plan offers unlimited payment pages to its subscribers.
Month-to-Month Agreement
Although the company’s per-transaction fee and PCI compliance fee are not especially competitive when compared to cheaper solutions, its month-to-month agreement limits the risk for non-profits that want to give DonationPay a try. There are also no complaints to be found regarding the company’s pricing and fees. For this reason, we award the company an “A” in this category. If you have had any experience with the DonationPay fees or contract, please share it in the comment section below this review.
DonationPay Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
No Sales Complaints
DonationPay appears to primarily market itself through its website and through strategic partnerships. There is no evidence at this time that the company utilizes independent sales agents or engages in telemarketing, and we have found no DonationPay reviews that accuse the company’s sales staff of deceptive or unethical behavior.
This compares favorably to our list of best credit card processors.
No Deceptive Quotes
An additional point in the company’s favor is the fact that DonationPay does not appear to list misleading rate quotes on its website. If you suspect that you have had undisclosed fees added to your DonationPay contract, we recommend seeking a third-party statement audit to eliminate hidden fees.
Our DonationPay Review Summary
Our Final Thoughts
DonationPay rates as a reliable credit card processing provider for non-profits according to our rating criteria. The company is showing zero complaints online and does not appear to engage in any deceptive advertising tactics. Our grade for DonationPay may change once the BBB creates a profile for the company, but for now, the company is a sound choice for non-profit payment processing.
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Nicholas Tina
DonationPay has been an absolute game-changer for our non-profit organization! We’ve been using their services for the past year, and we couldn’t be happier with the results. Managing donations has never been so seamless and efficient.
Their user-friendly platform makes it a breeze for our supporters to contribute online, which has significantly boosted our fundraising efforts. The customizable donation pages and secure payment processing have instilled trust in our donors, encouraging them to give generously.
Not only is DonationPay’s technology top-notch, but their customer support is also exceptional. Whenever we’ve had a question or needed assistance, their team has been quick to respond and incredibly helpful.
Thanks to DonationPay, we’ve seen a substantial increase in donations and a more engaged donor community. We highly recommend their services to any organization looking to elevate their fundraising game. Kudos to the DonationPay team for creating such a fantastic service!