EMV Payment Systems Review
Updated 1/24/2019: The EMV Payment Systems website is no longer active, and it appears that it has not been active since early 2016. It appears that EMV Payment Systems is no longer a functioning brand, although its possible affiliate company, Eschelon Merchant Services, remains active. If you have any information about the current status of EMV Payment Systems (including any rebrandings or DBAs), please share that information in the comment section below this review.
EMV Payment Systems (emvpaymentsystems.com & emvmidwest.com) is a merchant account provider with offices in Henderson, Nevada, and Schaumburg, Illinois. The company’s Schaumburg office does business under the name of “EMV Payment Systems Midwest.” The EMV Payment Systems website primarily discusses the upcoming EMV liability shift and the need for business owners to purchase EMV-compatible equipment, but merchants should be aware that the company also supplies merchant accounts in addition to credit card terminals. Unfortunately, the company’s website does not disclose which company will provide the merchant accounts attached to its POS equipment.
The Better Business Bureau lists Daniel Drake as a managing member of EMV Payment Systems, and there is also a Daniel Drake who is listed as the vice president of business at Eschelon Merchant Services in Phoenix, Arizona. There are also two social media profiles that list Phoenix, Arizona, as the location of EMV Payment Systems. (https://mva.la) As a final consideration, both Eschelon Merchant Services and EMV Payment Systems are the subjects of multiple merchant complaints describing very similar “slamming” tactics, particularly with regard to equipment leased through First Data Global Leasing and Northern Leasing Systems. At this time, the available evidence suggests that Eschelon Merchant Services and EMV Payment Systems may be linked, but potential EMV Payment Systems merchants are encouraged to inquire about the identity of the company that will provide their credit card processing. Both Eschelon and EMV Payment Systems are registered ISO/MSPs of Wells Fargo Bank, N.A., Walnut Creek, California. According to the BBB, EMV Payment Systems is headquartered at 2520 St Rose Parkway, Henderson, Nevada 89074, and the company’s principal is B. Lambert.
EMV Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||Sales Tactics|
There are currently between 10 and 30 negative EMV Payment Systems reviews across various consumer protection websites, with many of these complaints expressing concern that the company is scamming merchants. It is difficult to determine the exact total of complaints filed specifically against this company because telemarketing forums are categorized by telephone number rather than by caller identity. However, it is clear that the most common complaint against EMV Payment Systems has to do with the conduct of its telephone marketing team. Merchants report aggressive sales tactics, nondisclosure of the caller’s identity, and tactics that are consistent with traditional slamming scams. The available complaints appear to be split evenly between the company’s Nevada office and its Illinois office, and there are no official rebuttals from company representatives to be found. Given the company’s complaint volume as well as the content of these merchant reviews, we have assigned it a “C” in this category.
EMV Payment Systems Online Ratings
Here's How They Rate Online
Online Ratings Summary
|Product & Service Complaints||2|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||2|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
EMV Payment Systems is not accredited with the BBB and does not currently have a rating. The company has received four complaints in the past three years, with two of the complaints related to the product or service and two having to do with advertising or sales issues. All of the complaints either were resolved to the dissatisfaction of the complainant or did not receive a final assessment from the complainant. Given the company’s complaint total and resolution ratio, we are assigning a CPO-adjusted grade of “A-” in this category.
EMV Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
There is very little publicly available information regarding the standard EMV Payment Systems contract at this time. The company does not disclose any of its credit card processing terms or specify the conditions of its equipment leases on its website, and there are no merchant complaints that outline specific rates or fees through the company. Equipment leases are often multiyear agreements with harsh termination penalties, so merchants are encouraged to purchase used terminals upfront whenever possible. For the time being, we have lowered the company’s rating to a “B” in this category due to the possible non-disclosure issues that may emerge as a result of its sales tactics. If you have any specific knowledge of the EMV Payment Systems contract (including any PCI compliance fees or early termination fees), please share that information in the comment section below this review.
EMV Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
EMV Payment Systems utilizes a combination of independent sales agents and telemarketing to market its services. This combination is typically linked to elevated complaint rates among credit card processors, and EMV Payment Systems appears to be no exception. We are currently able to locate numerous complaints filed against the company in the past year (examples here, here, here, and here) that describe persistent, aggressive telephone calls from EMV Payment Systems representatives. Complainants claim that the company calls multiple times after being asked to stop, and that sales representatives are occasionally pushy or rude. More troubling, however, are the complaints that mention “slamming” tactics. Slamming occurs when a merchant account provider pretends to be a merchant’s existing credit card processor in order to sign the merchant up for long-term, non-cancellable contracts under false pretenses. Since EMV Payment Systems primarily markets itself as a POS equipment provider, it is possible that the company is offering equipment leases in these calls. Equipment leases can often include 48-month terms with high monthly fees and harsh termination penalties. Merchants are therefore encouraged to verify the identity of the company that is calling whenever possible.
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