Overview
Eschelon Merchant Services is a company that provides credit card processing solutions for businesses. This article will review the services offered by Eschelon Merchant Services, including their pricing structure, contract terms, and customer feedback. We will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction reported by their clients. By the end of this article, you will have a clear understanding of what Eschelon Merchant Services offers and whether their services are suitable for your business's payment processing needs.
About Eschelon Merchant Services
Eschelon Merchant Services is a merchant account provider headquartered in Phoenix, Arizona. According to public complaints, Eschelon appears to be either affiliated with or a major independent reseller of Northern Leasing Systems. There is also some evidence that Eschelon operates a DBA or subsidiary called Smart Card Merchant Services.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/Eschelon-homepage.webp)
Echelon Merchant Products and Services
Payment Processing
Eschelon Merchant Services offers customized payment processing solutions with transparent interchange-plus pricing. Merchants can access their accounts online for ease of management.
Business Cash Advances
Eschelon provides business cash advances up to $1,500,000. The application process is straightforward with no fees, easy credit restrictions, and approvals typically within 24-48 hours. Funding is usually completed in seven days.
Equipment and Software
Eschelon supplies the necessary equipment and software for payment processing, including traditional POS terminals and gateways. Their offerings also include the MX POS system, which features business management tools like inventory and coupon management.
Working Capital
Through its financial services department, Eschelon offers working capital to help business owners expand and fund their operations via their merchant cash advance program.
MX POS System
The Merchant Services MX POS system from Eschelon helps businesses manage customer spending, financial statistics, and inventory.
E-commerce Solutions
Eschelon supports e-commerce businesses with services to track and monitor sales. They provide secure payment processing, recurring billing, online invoicing, and integration with popular e-commerce gateways and shopping carts.
Agent/ISO Program
Eschelon’s Agent/ISO program includes aggressive revenue sharing, a sophisticated portfolio management tool, and dedicated agent support staff.
Nonprofit Support
The “Project Give Back” program by Eschelon offers a recurring stream of donations for nonprofit organizations.
Colin Doffing
I sold my business and we are trying to switch ownership over to the new owners and no one is getting back to us. MXMerchant has also tried leaving messages and yet still no response. Can anyone tell us if this company is still in business? We paid them 2400 dollars in fees last month and yet we can’t even contact them.
Kathleen Brooks
There is no way to contact this business. Phone numbers are out of service and emails are never returned. They are still charging me a fee every month!
From The Editor
This Post Might Help: Cancelling a Merchant Account Without Paying a Fee
Richard C.
These salespeople are good, and they do call back 3 times as they are required. Although we get one of these type calls a week, I actually listened to the person because she sounded so authentic. Ask them to give you a physical address of the company (if you take their call at all). In this case the company named was Smart Card Merchant Services. I looked up the phone number from their website while she was on the phone, and it is a UPS Store in Phoenix. When confronted, the sales caller reluctantly gave me 3320 W. Shero Drive, which is the address for Eschelon Financial Group. I have not done business with them, and will not, but it seems to me… buyer beware of a company that uses a UPS store for one of their headquarters. She gave all of the sales script that others have noted here. My credit score was upgraded recently, they are a wholesaler, schedule a visit, etc. It’s tough to find complaints or reviews for Smart Card MS so just know that it’s Eschelon Financial Group.
Debbie Martinelli
I have been processing with Eschelon Merchant Services for the last three years in all five of my pet supply locations and there is NOTHING bad that I can say about my Wholesale Conversion. My local Rep Michael Lee ALWAYS services me, always answers my calls, and the Customer Service Department is ALWAYS helpful! I see monthly savings within the 40%-60% range every month which I put back into the bottom line of my business, and now I have earned more than enough money to open up a 6th location! This is one of the best business decisions that I have ever made!
CPO
Hi Debbie,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Kathleen Downes
I had all of the above happen to me. I was called and agreed to a meeting as I’m was unhappy with the current processor. Sean V., the sales rep did an excellent job on selling me the advantages and that I was going ‘direct’ with first data – no intermediary. What a liar! He would take care of all the details of cancelling my account with my processor and get me all set up…not ONCE mentioning the 48 month non-cancellable lease. I’m embarrassed that I was scammed like this. He did nothing to cancel my account with my previous processor nor did he take care of any early cancellation fees. I no longer take uninvited calls from marketers for ANYTHING! If I did not seek you out, I don’t want to talk to you.
Heather Coover
I made the mistake of accepting a call center position at this company. I worked for one day and never went back due to the harassing telephone calls we were required to make to each potential customer. It was stressed during training that each potential customer MUST BE CALLED THREE TIMES before entering the potential customer’s name as “not interested”. Many people I called that one day were furious at being bothered repeated times. We employees were also required to follow a script that clearly and intentionally failed to describe the service being provided properly. We were also ordered to inform each person called that their current merchant services account had changed and that we were simply calling to advise them of that change. We were then supposed to attempt to set up a “free meeting” with a rep in order to provide them with “up to 40 to 60% savings” each year. I am embarrassed that I worked here, even if it was only for one day. What a scam!
Johnny jones
Me too. I believe the phone reps get sucked in this “sales” job. The company lies to the auto dialer, creating a ridiculous sense of “urgency” about a change to their account. They are told never to take no for an answer, keep calling the person who gets angry most of the time. Ridiculous! Also give a bogus 888 # to call. Owners are elusive snakes who should be shut down by the attorney general office of az.