Entrust Bankcard Overview

Entrust Bankcard May Have Overcharged You

If you accepted credit cards through Entrust Bankcard or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Sold to Aurora Payments

Entrust Bankcard is a Mesa, Arizona-based merchant account provider that was founded in 2006. The company offers both traditional and high risk merchant accounts. According to the LinkedIn profile of former Entrust Bankcard CEO Nathan Reis:

Entrust Bankcard was sold to Aurora Payments, a large payments industry ISO in 2014. Entrust Bankcard was a two time Inc 500 | 5000 fastest growing private companies in the US. Sales operations began to wind down in May of 2012.”

This seems to suggest that the Entrust Bankcard brand was discontinued upon its acquisition by Aurora Payments, but the company’s website is active and it has received public complaints within the last few years. Additionally, the company lists Bill Richardson as its current CEO. The change in leadership following its acquisition by Aurora Payments may indicate that it still operates as a DBA of that company. This review will treat the company as an active entity for now, despite some evidence that it has been rebranded and restructured multiple times.

Headquartered in Arizona

Entrust Bankcard appears to share a large number of current or former employees with Allied Commercial Financial, MobiSquad, and Paradigm Direct, all credit card processors based in the Phoenix, Arizona, area. Nathan Reis is also listed as the current founder and CEO of a company called Railway Technologies. Entrust Bankcard is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, and of HSBC Bank, N.A., Buffalo, New York. The company is headquartered at 1255 W. Baseline Road, #D288, Mesa, AZ.

Entrust Bankcard Review Table of Contents

  • Costs & Contract: Entrust Bankcard offers a three-year contract with an early termination fee of $500.
  • Complaints & Service: Entrust Bankcard has received more than 50 public complaints.
  • BBB Rating: Entrust Bankcard has an “A+” rating with the Better Business Bureau and has received 0 complaints in the last 3 years.
  • Sales & Marketing: Entrust Bankcard appears to hire independently contracted agents and has received a moderate number of complaints about its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With Entrust Bankcard
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Products & Services Offered

  • Debit and credit card processing
  • Mobile payment acceptance
  • Gift and loyalty programs
  • Merchant cash advance
  • ATM placement
  • POS equipment

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • Restaurant
  • Lodging

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Entrust Bankcard Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Annual Fee $99 Per Year
Early Termination Fee $500 - $1,000+
PCI Compliance Fee Undisclosed
Equipment Lease Terms 48 Month (locked)

Three-Year Contract

According to merchant complaints, the standard Entrust Bankcard contract is a three-year agreement with an early termination fee of $500, higher-than-expected tiered pricing, and a long-term, non-cancellable equipment lease through MBF Leasing. Merchants also describe monthly and annual fees of varying amounts, but they do not specify the names given to these fees or the frequency with which they are charged.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Entrust BankCard also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. Though the company service high risk merchants, which often include offshore businesses, it appears that the company only provides these services to domestic merchants, high risk or otherwise. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Beware Equipment Leases

The most commonly cited point of frustration is Entrust Bankcard’s use of equipment leases from MBF Leasing. These leases typically run for at least four years, cost thousands of dollars for equipment that can be bought for under $500, and cannot be cancelled by merchants. Many complainants state that the full lease terms were not disclosed upon account activation. There are also multiple complaints that claim that the company’s early termination fee was never disclosed.

Consistently Poor Reports

Even without reliable information about the company’s PCI compliance fees, monthly minimum fees, or statement fees, we have found enough negative feedback about Entrust’s contract terms to assign it a “C” in this section. It certainly does not appear to be competitive with the cheapest merchant accounts available. If you have any specific knowledge of the standard Entrust Bankcard contract, please share that information in the comment section below this review.

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Response from Entrust Bankcard

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Entrust Bankcard Complaints & Customer Reviews

Key Points

Total Online Complaints 50+
Live Customer Support Yes
Most Common Complaint Hidden Fees

Moderate Complaint Total

We have found over 50 negative Entrust Bankcard reviews, many of which accuse the company of being a ripoff or a scam. Common themes among complaints include undisclosed fees, persistent sales calls, difficulty reaching a representative after signing the contract, exorbitant equipment lease costs, and poor customer service. This is a moderate-to-high complaint total for a company of Entrust Bankcard’s size, and the content of the reviews is very consistent from post to post.

Entrust Bankcard Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Entrust Bankcard. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Entrust Bankcard Customer Service Options

The company’s complaint rate declined rapidly after 2013, which supports the CEO’s assertion that sales operations wound down in May of 2012. Even if merchants are no longer being marketed to under the Entrust Bankcard name, it’s possible that some business owners are still dealing with Entrust due to the company’s long-term merchant agreements. The Entrust Bankcard website only offers a contact form for customer support, but we have found merchant complaints that mention a customer service phone number. This falls well short of our standard for the top merchant accounts for customer service.

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Response from Entrust Bankcard

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Entrust Bankcard BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

Entrust Bankcard currently has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has received 0 complaints in the past three years. It also has not received any informal reviews through the BBB, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

In light of the company’s complaint total and resolution ratio, we see no reason to adjust the BBB’s grade. However, we will caution merchants against blindly trusting the grades that the BBB assigns.

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Response from Entrust Bankcard

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Outside Sales Team

Entrust Bankcard appears to primarily market its services through a combination of telemarketing and independently contracted sales agents. This practice is commonly linked to elevated complaint rates within the credit card processing industry, and Entrust Bankcard is no exception. We have found over 30 Entrust Bankcard complaints that mention hidden fees, aggressive sales calls, and outright lies from sales representatives. There is also a complaint from a former employee that states that the company’s “sales pitch is a hit it and quit it and there is no relationship building after the contract is signed,” and that “[m]ost of the time, you won’t be able to save merchant any money.”

A Clear Pattern

These complaints about the company’s sales team are consistent with complaints that we have seen about Paradigm Direct, MobiSquad, and Allied Commercial Financial. In fact, many Entrust Bankcard complaints also mention these other companies as involved parties. This suggests that the company’s owners and executive leaders employ the same sales tactics across multiple brands. The consistency of the problems and the quantity of public grievances have combined to warrant a “D” rating in this category. If you suspect that Entrust Bankcard is charging you undisclosed fees, we recommend seeking a third-party statement audit.

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Response from Entrust Bankcard

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Entrust Bankcard Marketing Example

Entrust Bankcard Logo

Our Opinion of Entrust Bankcard

An Average Option for Most Businesses

Entrust Bankcard rates as a run-of-the-mill merchant services provider according to all available information. The company’s agents routinely appear to do a poor job of disclosing its contract terms, which are more expensive than industry averages. Entrust Bankcard may no longer be an active brand, so merchants are advised to diligently research any companies that may be operated by former Entrust Bankcard owners or employees before signing up for service and compare those companies with top-rated payment processors.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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