PaymentPop Rating for Evolv
Negative Feedback
I am highly dissatisfied with Evolv. First, they bought out my existing merchant company, stating they sent information in 2021, but of course, I did not receive a hard copy. They told me that if I wanted to opt out of their services, I would have to pay $495. I never signed up with them in the first place. My original contract in 2018 was for three years, so I worked with someone who would get my cancellation and was under the impression my contract ended in August. I made sure to have my paperwork filled out timely, but come to find out, I was still charged $295 for an early termination fee. Then, I was told that my contract was from January, not August. Well, if that was the case, in May, I would have just paid to opt out instead of waiting several months and paying a base rate just to make it to August. Awful, awful, awful!
Positive Feedback
There are no positive reviews published about CardConnect on the PaymentPop website.
Evolv BBB Rating
Evolv/Approval Payment Solutions has been an accredited business with the Better Business Bureau since 2007. As of this review, the company has an “A+” rating with the BBB and has had 0 complaints filed against it in the last 36 months.
What Merchants Say
The company’s profile also features 1 informal review. The 1 review is positive. A former review was negative and detailed unexpected charges and poor customer service:
Nightmare, Small Businesses Beware. A rep from this company came into my retail store and said that they could save my a lot on Credit Card Processing. Their rep asked to see my former statements and worked at his laptop and said, “oh yes, we can save you a lot!” He spewed how they were local, from a few counties away here in Kentucky and he would be close to handle everything I needed. I asked about using my current machine, a VX520, which I purchased for $300 from my current processor and was told that it had proprietary software and I couldn’t use it. (turned out to be a lie) I asked Matt L******* what there machine would cost and could never pin him down. When I asked, about $300? He said he wasn’t sure but around that and I would save that in no time with his company. That was mid Nov. 2018. After Christmas break, I was shocked to see all these charges coming out of my bank account including one for $100.70 from a company called Ascentium Capital Leasing. I called Matt’s boss on Jan 4,2019 and was told that is the company I was leasing my new equipment from for 48 MONTHS. WHAT?? Never heard of them but he assured me he would have Matt call me the next day. Never and still haven’t heard from him. Called the main company in Indiana and was told they would have Matt call me. Of course he never has. I requested by email to be Cancelled on Jan. 28,2019 and again in Feb. I have finally received a cancellation request form and it states that I will owe a $500 or greater early termination Fee and Ascentium Capital emailed me this today: This contract is a 48 month none cancellable lease agreement it can’t be cancelled yes you can return the equipment But you will have a outstanding balance you personally guaranteed this contract it’s not just going to go away if you like I can try to help you with a Settlement your balance is 4,532 I can try to settle for 2,800 please let me know if this is something you want to do. They still won’t give me an address to return their VX520 machine. Approval Payment Solutions should be ashamed of how I have been treated and for their rep conning a small business owner. I guess I will just have my credit score drop as I will never pay either company. BEWARE
In this case, the client could have benefited from knowing which undesirable contract terms to be on the lookout for.
An “A” Rating Overall
Evolv/Approval Payment Solutions has seen a dramatic decrease in its complaints over our past few updates. In that time the company’s complaint total has fallen to 0 so we are willing to agree with the BBB’s “A+” rating at this time.
