Expect Payment Solutions Review

We are currently able to locate over 20 negative Expect Payment Solutions reviews, some of which accuse the company of being a ripoff. Common themes among complainants include nondisclosure of fees, misrepresentation of rates, undisclosed lease terms, difficulty cancelling service, and poor customer support. An Expect Payment Solutions representative has responded to a number of these complaints, in most cases by offering a defense of the company’s policies and asking how the issue can be resolved. For a company that has been in existence since 2007, Expect has a moderate complaint total. Considering the contents of these complaints, we have assigned Expect Payment Solutions a “B-” rating in this category. Expect provides phone and email contact information on its website.

Expect Payment Solutions currently has a “B-” rating with the Better Business Bureau and is not showing BBB accreditation at this time. The company has received 25 complaints in the past three years, with 11 related to product or service problems, 10 due to advertising or sales issues, and four having to do with billing or collection. The company has successfully resolved six of these complaints, while the remaining 19 either were not successfully resolved or did not receive a final response from the complainant. Expect has also received one positive informal review and one negative informal review through the BBB. Given the company’s complaint total and resolution ratio, we agree with the BBB’s rating at this time.

According to merchant complaints, the standard Expect Payment Solutions contract is a a multiyear agreement through First Data with an early termination fee of $495 and various other monthly fees. The company also appears to lease credit card terminals through First Data Global Leasing. These lease agreements are typically 48-month contracts that cost up to $200 per device per month and cannot be cancelled, meaning that merchants will need to pay the multi-thousand dollar cost of the lease regardless of whether they return the equipment or stop using it. These contract terms alone are enough to merit a “C-” rating in this category, but it’s also possible that the company charges PCI compliance fees, monthly minimum fees, and statement fees of unknown amounts. There are a couple dozen public complaints regarding Expect Payment Solutions’s rates and fees and most of these claim that the company’s higher-than-average costs were not disclosed by sales agents. If you have any specific knowledge of the standard Expect Payment Solutions contract, please share that information in the comment section below this review.

Expect Payment Solutions rates as an average merchant services provider according to all available information. The company appears to offer contract terms that are slightly more expensive than industry averages, and it has received a moderate number of complaints related to its sales practices. Our rating for Expect Payment Solutions may be subject to change once more concrete information is available about its pricing and fees.