Riverside Payments Overview
Riverside Payments May Have Overcharged You
If you accepted credit cards through Riverside Payments or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.
Portland-Based Credit Card Processor
Founded in 2014, Riverside Payments is a Portland-based merchant account provider serving most standard-risk business types. According to the company’s website, they are “rated #1 for bars and restaurants,” however, no citation to a formal ranking substantiates that claim. The company offers multiple POS solutions through Clover, Revel Systems, NCR Silver and TouchBistro.
National Paymentech Connection
According to an old version of the footer on its website and its filing with the Oregon business registry, Riverside Payments appears to have shared an address with National Paymentech at 9600 NE Cascades Parkway STE 220, Portland, Oregon 97220. However, the company’s contact page has also previously listed a different location at 111 SW 5th Ave #3150, Portland, Oregon 97204, and a representative of the company has stated that the company’s offices are actually located at 12500 SE 2nd Circle #240, Vancouver, Washington 98684. Riverside Payments and National Paymentech have both been represented by the law offices of Mark Sampath in the past, and Mr. Sampath currently serves as corporate counsel to National Paymentech. Taken as a whole, these facts seem to suggest that there is some kind of connection between National Paymentech and Riverside Payments. A Riverside Payments representative has stated that the 2 companies previously worked together but have since severed ties.
Riverside Payments Ownership
Brandon Skinner, the president and CEO of Riverside Payments, is a former employee of Expect Payment Solutions, a merchant services provider based in Vancouver, Washington. However, the current owner of Expect Payment Solutions has stated that there is no current affiliation between the 2 companies. Riverside Payments is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California.
Riverside Payments Review Table of Contents
- Costs & Contract: Riverside Payments appears to offer a three-year contract with an early termination fee of up to $695. The company utilizes Authorize.Net, Payeezy, and eProcessing Network at online payment gateways for e-commerce merchants.
- Complaints & Service: Riverside Payments has received more than 50 public complaints.
- BBB Rating: Riverside Payments currently has an “A+” rating with the Better Business Bureau and has received 43 complaints and 288 reviews in the past 3 years.
- Sales & Marketing: Riverside Payments hires independent sales agents and has received a moderate number of complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Riverside Payments
Response from Riverside Payments
Brandon Skinner, CEO, and Jason Reese, CFO, co-founded Riverside Payments in 2014 with the mission of becoming The World’s Best Merchant Service Provider. Former co-founder, CEO and President of Expect Payment Solutions for 8 years, Skinner sold his shares to form a national company that extends the best services, products, security, and savings in the marketplace across the United States. Headquartered in Vancouver, Washington, Riverside Payments has additional offices in Portland, Seattle and Columbus, experiencing a growth rate of more than 1400% over the past 2 years. To keep improving support Riverside has recently added a number of Dedicated Client Success Managers to become more proactive in support of our merchants, communicating through multiple means including phone, text, and email. We work with the best Sales Groups and Independent Sales Agents across the country, who align with Riverside’s core values of Integrity, Passion, Fun, Excellence, and Community. We’ve even implemented a Merchant of the Month Program to recognize community leaders for their contributions. Complaints are taken very seriously and may result in additional training or termination, as we do not tolerate behavior that defies our high standards. National Paymentech (NPT) was one such sales group that we worked with for little over a year and have since terminated our relationship due to the volume of complaints lodged against them, which did not align with the integrity of Riverside. Our focus at Riverside is to truly partner with our clients, ensuring that all merchant service and processing needs are being met with the goal of “Making Merchant Services Great Again!”
Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.
Our Opinion of Riverside Payments
An Average Option for Most Business Types
Riverside Payments currently rates as an average merchant services provider according to our rating criteria. Since its inception, the company has received a steady stream of complaints related to its sales tactics and contract terms. Riverside has taken steps to address some of these issues in recent months, but their efforts have yet to slow the rate at which the company accumulates negative reviews. There is also no indication that Riverside’s pricing and contract terms have become more merchant-friendly since our last update. For now, merchants are more likely to obtain a better deal through a top-rated credit card processor.
We rely on your feedback about Riverside Payments to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.
Phillip Parker
They must have all of their little drones putting these reviews up because they are simply not trustworthy. DO NOT DO BUSINESS WITH THEM!!!! They’ve promised for 3 to 4 months now to make things right and have not done so. The owe my business hundreds for services never rendered. They will try to suck you in! I have tons of corresponding emails with their promises of fixing this and will start posting them shortly. I have snapshots and I have forwarded them to a different email address to make sure they’re all saved. I will post on every platform I can find, and also report this company to the appropriate authorities.
I had to call Riverside payments this morning with a problem. I had the pleasure to talk to a customer representative by the name of Amii Grace. Not only did she solve my problem quickly but she was very articulate pleasant to talk to and very polite. I highly recommend her and Riverside payments.
Be careful, they are the worst option. a lot hide fees
This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill
-Phillip
They Resolve for now the problems.
Riverside Payments have not honored their original contract and have made promises they have not followed through with. Because of this, I have incurred hundreds of dollars in fees that I should not have been charged. They will not provide a resolution, just more unfulfilled promises.
This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill
-Phillip
Riverside Payments responded to my review and provided a remedy to my issue right away with great resolve. I am very satisfied with their quick response and how they handled my situation. I would highly recommend them!
Hi Tammi,
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Maggie’s Buns
Forest Grove,OR
Maggies is closed Riverside often finds closed businesses and try to make it sound like they have given positive reviews. https://pamplinmedia.com/fgnt/36-news/419771-323768-maggies-buns-to-close-after-22-years-in-business-
Wanted to take a moment and comment on my recent Riverside Payments experience with Helen S.
I was failing my compliance audit and it was negatively impacting my rates. Helen saw my frustration and assisted in the process until I was compliant.
It is hard to express what this meant to me and the relief I felt knowing it was handled. A+ performer.
We are an auto service and tow company, and are very pleased with the quick deposits and friendly service that Riverside Payments Provide.
Hi Peggy,
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They continue to call my shop. I’m only the shop manager not the owner. Told them to contact the main office. Today 4/9/2019 they call at 11:59am asking if it’s ok to send a sales rep to do a demo and talk to us. Stated once again that would be pointless. At 12:50pm this young man walks in starts his spill, I stop him and explain what I had told the other 34 people who’ve called since last weekend that he would need to contact corporate. Dude went start punk. He states, “All I’m trying to do is save you money.” Sorry bubba wrong shop to mouth of with a sales pitch when I have a store full of customers that I’m trying to take care of. Plus we have a no solicitation sign on the door. Instead of being a man he keeps spewing off at the mouth as he’s walking out the door. So I made sure to go out of my store to let him know we never want their business and if he steps back in here I will criminal trespass him and do all I can to send his smart mouth to jail. Seriously what type of joke of a company is this!?!
This post will help: How to Report Bad Credit Card Processors
-Phillip
i wanted to take a moment and give big ups to Helen Simpson at Riverside for her awesome customer service. We had some ACH issues that caused quite the havoc and she was on top of it! got all fixed and answered all our questions in a timely manner
thanks again!
Hi Miro,
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I am so impressed with the customer service I have received from Robin Ruiz at Riverside Payments! She not only handled the issue but followed up to make sure all went well. I don’t have to wait on hold when I call for assistance and I am grateful that these folks are located here in the PNW and not overseas. Overall, best customer service I have had in a long time! Thank you Robin!
Hi Jenee,
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They missing our transaction money about $7000 it past 3weeks now . They have not solved yet. Also they over charged leasing fee , it has not refunded yet. Please help us. I asked many times for our money, but they ignore….
This post will help: Find and Eliminate Hidden Overcharges in Your Monthly Bill
-Phillip
Just got a call from 503-802-0872 Portland Oregon. Stated the were One Connect Processors. Typical 0 and 1% fees. As best I can tell Riverside is re-branding. A quick searched showed up BBB profile with matching address .
https://www.bbb.org/us/or/portland/profile/payment-processing-services/one-connect-proccessing-1296-1000067583
I have also been getting calls from a Company called Tru Blue Pay with a almost dead copy of One Connects web site. https://trublupay.com/
I would be very leary of these company’s.
Run the other way if a Riverside representative contacts you. They will get you into unnecessary equipment leases and tell you that you can cancel any time if you don’t get the rates they promise. Unfortunately, the lease companies are totally separate and have no idea that Riverside promises this, which means you’re on the hook for those leases, and Riverside is in the clear. They are difficult to deal with and practice fraud and deceit.
This post will help: Cancelling a Merchant Account Without Paying a Fee
– Phillip
They lie about charges. There is no 0 and 1% as stated. Their positive reviews are bogus. There is a review on on glassdoor 1-9-2019 that states a employee has been working for them for 10 plus years. They were founded in 2014.Their math skills are terrible. “I have been working at Riverside Payments (More than 10 years)” Nothing but lies.
This post will help: Find and Eliminate Hidden Fees From Your Statement
– Phillip
One word “Horrible”.
Check with Better Business Bureau before signing up with this Unethical Company! They are the worst!
From The Editor
This Post Might Help: Top-Rated Merchant Account Providers
This is absolutely the worst company we have ever worked with. They promised the moon and the stars and couldn’t deliver. It was a constant battle. Every day there was a different excuse for why they didn’t fund the money as promised. We had switched from Bank of America merchant services which worked flawlessly. After two weeks of getting the run around, we decided to switch back to Bank of America as we felt we could not trust Riverside and needed our funds in a timely manner to operate our business. They refused to honor their satisfaction guarantee and we were left to pay a four year lease on equipment we can not use. To put this into perspective, they strapped us with a $210.00 a month charge (originally it was over $400.00 but when I refused to pay that high of a charge for equipment, they lowered it) to lease the exact same equipment we lease from Bank of America for $36.00 a month. In short, this mistake cost our business over $10k which I am still paying for. Buyer Beware!
From The Editor
This Post Might Help: Cancelling a Merchant Account Without Paying a Fee
Recently switched to Riverside Payments. The customer service has been wonderful. They helped with the set up and transition. They are saving our business a lot from our previous charges. I would recommend this business to anyone !
my name is Sam Jamal, i am the owner of MARCOS in Wichita Kansas think that River Side processing is the best and most friendly company that I have dealt with over 25 years in business,and I have dealt with over 15 different companies.they have the most helpful and friendliest staff of all,especially Robin R. my e mail address is @yahoo.com
Everyone at Riverside Payments has always had our best interest at heart. They have a great help team and can always provide the best information in a timely fashion.
Hi Virginia,
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Riverside payments is a great company. Very friendly and helpful.
Hi Jonathan,
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Riverside Payments has some of the best rates that our small business has come across and very good customer service.
Joy Creations
Wellsville Mo
Riverside Payments has been helpful every step of the way as we made decisions on what would be best for us to run our new business efficiently. Easy to contact and to get questions answered. We have been working closely with Dave Tipton through this process and couldn’t be happier with the service!
Hi Danielle,
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Our Riverside representative Ryan Parsons was very helpful and very detailed when giving us information while we were setting up. Ryan is also a hardworking gentleman; he will get back to us on Sunday evenings! On the other hand, I gotta mention the ladies at Riverside payments! They are by far the most helpful customer service representatives I have ever spoke with! I highly recommend Alisa, Ami and Destinee for any confusion or problems, they are excellent!
Hi Jieyi,
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Ji Wang Noodle Shop on Plaza of Santa Fe, NM!
We are very happy with our service whit RIverside Payment I was having problems with the PCI Compliance Robyn Ruiz was very helpful and took the time to help me completed she was great customer service and was very helpful.
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Riverside Payments has been a blessing to our company. Their customer support has been super. Everyone I have spoke to has been a big help. The best part is how great they are in helping you with the transition from your previous provider. Mid America Truck Wash, LLC definitely gives them 5 stars and would recommend them to anyone looking for a change.
All of the good reviews are only for buyouts! Riverside! Worst company ever!!!!! hidden fees are putting my career and my income in jeopardy! I thought I would be safe with these guys after a buyout but they turned out to be even worse than the last company. Just save yourself some time, stress and loss of money by getting the SQUARE like I should have kept
One email and a competitors rate was beat. Love doing business with Riverside and Amii was great to deal with. Glad to be partnered with them to process our credit card transactions.
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We, The Shape Shop, switched to Riverside Payments and received a better rate. Robin Ruiz is who has been helping us with any questions or concerns we have. She is very knowledgeable, patient and willing to help.
Shelia Williams
Manager
I have dealt with a Riverside several times in the last week and have found them to be very easy to deal with. Helen Simpson is the person I dealt with and have found her to be one of the most courteous and helpful people I’ve ever had to deal with. She put my needs first and helped in every possible way.
Hi Bernice,
You have already posted this exact same comment almost word-for-word. Riverside has a documented history of posting false testimonials on this website. We will leave this comment visible so that readers may judge its validity for themselves.
Great experience and friendly staff especially, Robyn Ruiz
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please be careful to sign up with this company i have very bad experience i thought i saved a lot of money but i am paying same things and stuck with 4 year contact
Everyone was very helpful and easy to work with. Made the transition to the new system very smooth!!!
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Great Customer service and very helpful and friendly people. Made the transition to the new system very easy and smooth.
I have dealt with riverside several times in the last week and have found them to be very helpful. The person I have dealt with is Helen Simpson and have found her to be one of the most courteous and helpful of anyone I’ve ever had to deal with. She put my needs first and helped in every possible way.
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My name isBernice lucado and my business is Lynnn’s Drive Inn and we are located at 3705 Coal Heritage Road in Bluefield, WV
Great company! They helped us cut our previous processing fee in half, and assisted us with getting out of our previous contract. Highly reccomended.
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I am the Office Manager at Rehab Plus Physical Therapy in Callaway, FL. I recently switched to Riverside Payments. I haven’t had any problems whatsoever! The equipment was a breeze to connect. I love the customer terminal. I didn’t have that before.
I spoke with Robyn R. today regarding closing out my other service provider. She was very helpful and professional. She walked me through the process step by step. I’m looking forward to a fantastic business relationship with Riverside Payments! I would highly recommend them!
Thanks!
Zetta P.
Great idea to switch from my previous provider!
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Great Company I love Riverside! Celebrities Barbershop Texarkana Texas
Great Customer Service. Helen was awesome
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Black Steel Arms & Coatings LLC
Princeton, WV
Great company I am really safe with Riverside!
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Celebrities Barbershop Texarkana Texas
Fire Mt Grill in Toutle WA here. We’ve been using Riverside Payments for awhile and this is the first year we’ve encountered a problem with our system and needed help with our payments. I called today and Robyn was super nice and really helpful. I’ve called before, really upset and stressed out and they assure me they can fix the problem, and they do..quickly..and I can get back to the business of running the business.
I’ve had nothing less than a great experience with Riverside Payments. Today I called and asked for help with answering PCI compliance questions and they were eager to help and immediately set up an appointment to walk me through it.
My business, Panther Pizza in Panhandle, TX, has had a wonderful relationship with Riverside Payments. We were unable to accept debit and credit cards for many years because the fees charged by most banks were too much for our small business to absorb. Fees charged by Riverside are reasonable, they take an active interest in my happiness with their service, and I never have any issues with the equipment. Any time I have had a question, there is always someone to help me through it immediately. My business has grown because of our relationship with Riverside. Thanks for what you do!
Simply put, the staff at Riverside payments is crushing the customer service game. Anytime I call, i’m immediately transferred to a knowledgeable staff member that can address my concerns in quick fashion. This is my 3rd company in 10 years, and these guys get it. No wait times, they value my time, but take the time to make sure everything is explained to my (sometimes 5 grader brain) understanding. Oh, and also, they do what they say they’re going to do, they notate every call, handle business for my business.
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NEW RIVER AUTO DIESEL SERVICE LLC
912 MAIN ST
OAK HILL, WV
25901
Basil’s Downtown
120 N. Congress Street
Jackson MS 39201
Great company to work with. They are extremely polite, and always asking if there are any areas you might need help with. Good jobs folks!
Hi Larry,
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Helen was been amazing with helping getting switched from our old processor and our rep Todd has been a great asset here locally
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Virginia Tile & Stone
1831 Seminole Trail
Charlottesville, VA 22901
Riverside Payments provides the customer service that we have been looking for. Very helpful, love the transparency, and they are there to answer any questions. I have enjoyed working with every person I have had contact with from sales to IT, to customer service. I highly recommend this service.
Riverside has provided excellent service. I never have to think about merchant services, which is exactly as it should be.
This company is great to work with. They are friendly and very knowledgeable. They are quick to answer questions and has great customer service. Highly recommended!
April was extremely helpful in making sure I got everything I needed!
The best rates destinee was very helpful
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I really appreciate Destinee and all the help she’s given me. She’s my go-to gal!
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Good Campany, Great Customer Service. Manila BBQ Thanks you for your great customer service and for helping us with all of our merchant processing needs.
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Manila BBQ
4500 E. Sunset Rd Henderson NV 89014
Great people great service and fast at replying and solving problems that needed attention
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Donna fang
China luck
740 mountain view road
Rapid city sd 57702
April and everybody at Riverside Payments has work very hard to make easy to get up and running with taking credit cards for my business.
Excellent service
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Great company to do business with. Had an issue only once. It was dealt with and resolved expediently. It turned out the issue was caused by our Point of Sale system and not Riverside Payments. Just signed up for the Online Portal after instructions from April who was very knowledgeable and courteous, It was simple and is very useful.
Excellent customer service. They really work to make sure you are paying a fair price for charge card services. They took the time to review our previous credit card records and made recommendations that saved our company a lot of money.
I have very mixed opinions about these guys as a company. On one hand, they have very low rates, which is enticing, but on the other hand, switching over to them for my processor has been a complete pain in the ass. Between taking 9 months to actually be able to get switched over to them, and losing about $1500 in sales in our first three months with them because they forgot to check a single box on the back end that made it impossible for my customers to make purchases with AMEX, while also starting out with a much higher processing fee than I was told (which was higher than my previous provider), and finally, billing me a $500 tobacco processing fee which was promised to be covered, has seriously had me question the competence of this company. Ever since starting with them, I’ve felt that I’ve had to keep them on a tight leash and comb over every statement just to make sure things are kept in line and are staying how I finally have them.
Would I recommend them to a friend? Likely no. Is all of this hassle worth the overall 1% less than I am paying compared to my previous provider? Maybe, over time.
The only good thing that I really have to say is that things started getting better once Robyn started helping me halfway through this mess, and I’m now at a point where I am comfortable with the company. Of all the employees I’ve worked with over there, she is certainly my favorite because she gets things done and always has a good attitude about it. I likely would have cancelled these guys and stayed with my previous provider if it wasn’t for her.
Excellent company to work with.Helped me every step of transition from old company. Great customer service and tech support. Always there to answer all your questions.
destinee was very helpful
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This company has been nothing but helpful with a very knowledgeable and helpful staff.
We recently changed to Riverside Payments our experience so far has been very good, everyone has been professional and the service has been as promised.
excellent customer service. my problem with first data was quickly resolved. thank you Helen!
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In the 1-1/2 years we have worked with this processor, we have received excellent service from their customer and technical support teams. They have been quick to respond to any needs or questions and to resolve any issues. Robyn Ruiz in customer support and Shane in technical support have been especially helpful.
It took a couple of months for Riverside to coordinate with my POS Provider TALECH) to get the correct equipment to me, but since then (about 5 months, now) everything has worked well and their savings projections have been met.
Their reports are easy to understand and arrive promptly.
No complaints.
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We changed to Riverside from a processor that was constantly a problem. Riverside not only was very helpful switching from the old company but also has been great ever since.
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Robin Ruiz have help me for the last 12 months I think she is been grate she have resolved all of my concerns I’m glad she is helping me now she really cares thanks Robin.
We use Riverside Payments to process our credit cards and we are very pleased with them. We would recommend them a business for all their credit card processing needs.
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Riverside’s fees are lower than our previous credit care processing company, which is really nice for a small business. Their support staff and everyone that I have spoken with is very helpful, friendly and makes sure that you understand everything, they are willing to stay on the phone through any process and help you through anything. They all have been so polite and friendly. It has been a pleasure doing business with them.
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Vintage Crown
Galveston, Texas
Overall very friendly customer service. My only complaint about Riverside is that my batches do not hit the bank on the same dates.
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Thank you Helen S. for the great customer service today. You followed through and answered my questions and then some. It is nice to do business with a company that cares about small businesses. Thank you!
Destinee Ryder was so helpful with an issue that I was having. I had called 4 times before to get help and no one could help. She was the only one to take the time to help me figure out what I needed to do. I really respect that she took the time to get my issue resolved. She also was so pleasant to me on the phone
Hello,
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I always have a great experience when I call customer service. I love talking to Destinee, she is so helpful.
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I owned a Spa in Oregon and I have been in business with Riverside Payment for at least a year. Before getting involve with Riverside Payment I had a chance to use iPayment and Bank of America Merchant Service but neither was able to offer the service like Riverside Payment did.
Every issue was resolved professionally in a timely manner. Whether it was by email or phone. Every email I sent in I always get a reply from the Riverside team and to me this means a lot. The team always try their best to maintain communication with me. Not a single email or phone call was left unanswered.
They always provide me more than I ask for.
We have been in business since 1980 we have NEVER had a charge back. Destinee Ryder at Riverside was very helpful. She was there and stayed by my side to offer any help I needed. Thank you Destinee.
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I want to thank Riverside for a great helper from their customer service today with April doing an exceptional job to help me and please me. She was so patient and kind with me learning to open and operate the website online information site. Thank You!
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Downtown Dental Rapid City SD
To remove this review, the customer care department from Riverside Payments had offered me $75.00 (customer service rep April Wetzel) and termination department offered me termination fee $695.00 (rep Ammi Grace). Based on this we can see that they know they did a mistake from their side therefore offering me $$ to cover up their mistakes. I did not agree to any of their offers because this showed me how important Google Reviews were to them.
The first and last worst decision I have made in my life was by signing up Riverside Payment services through Sales Representative Aaron Fulton and Dan Riddle, National Sales Manager. They both convinced me by saying that there will be no other charges other than the Effective rate 2% and monthly equipment fee $240.00. When the end of the month statement came there were charges for:
-BATCH HEADER….$0.70
-MIN MONTHLY FEE…..$18.32
-REG PRODUCT FEE…..$9.95
-DEBIT ACCESS FEE…..$8.00
-DOLLAR FOR PORTLAND…….$1.00
-SUSAN G KOMAN……$1.00
-CLOVER SERVICE FEE……..$39.00
If I have been told that I will be charged for these fees I would have not signed up. Clover is partnered with Riverside they have been charging me monthly fees without me knowing, when I asked the Sales Rep Aaron Fulton he told me that he had no idea about Clover fees and that I have not read the small disclaimer on the agreement about me being charged for the fees. As a Sales Rep he should know what fees will be charged from both companies, when I tried calling him he ignored my call but when I called from another number he immediately answered. Aaron and April Wetzel discussed and agreed to wave my Clover fees, by this time I had enough I wanted to terminate the service.
Finally, I can tell you one thing, they easily made me sign up by showing lower rates and have easily escaped my situation. Now Im stuck with 4 years agreement paying the equipment fee.
They make good money if a customer terminates their service because they can get money from the agreement contract and $695.00 termination fee. (Unbelievably high price for a termination)
Riverside Payments is the best credit card processing company I have worked with. Being the office manager, there’s a lot to take care of day to day, but the least of my worries is the processing system. They made it a smooth transition from my previous company, and they’ve helped me the entire way with any issues. Robin Ruiz is typically who I work with, and she makes sure you’re taken care of.
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I have had a great experience transitioning out credit card processing to riverside payments. They have the best customer service that I have ever experienced with any other processing company. When I call with a question or concern, I always get a person on the line to help me. The customer service has been exceptional
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I have had a great experience transitioning our credit card processing over to riverside payments. The customer service has been exceptional. Whenever I call with a question or an issue I always get a customer service rep to help me. I have been very pleased with this company.
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Their equipment works great and easy to keep track with inventory, credit card transactions, and hours my employers have worked
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There customer service is great and there equipment helps to run our business professionally and keep track of our inventory and transactions.
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Main Street Bar
Borger, TX
My experience the Riverside’s customer service department could not be better. I have spoke with them 3 times recently. All of them was a very pleasant experience. The last time agent name was April. I could not have been treated better. She was just great.
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Customer service is absolutely the best we’ve dealt with in CC processing.
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So far all my dealings with Riverside payments have been nothing but Pleasant Hope to have a good relationship going well into the future.
I took over a small business, and Robyn Ruiz personally helped through the entire process. I had a great experience, and she was knowledgable and polite through the entire process.
Riverside Payments has been wonderful to work with. We’ve only been with them for a short time, but they have been very attentive to our needs as a business.
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We are Mangia Italiano, located at 3145 South Grand Blvd, St. Louis, Missouri. Best Italian food and in St. Louis!
Riverside Payments customer service has been 10++++
Very helpful on to resolve the simplest of questions. Highly recommend
I have been very pleased with Riverside Payments and their customer service. They respond promptly and are very courteous. They answer my questions thoroughly and in a way I can understand. If they say they will check into something they follow through and do exactly what they say they will do.
Very helpful in every way. Customer service is solid.
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I’d like thank them for turning a negative into a positive experience !
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Brand new service for us. So far, customer service on the phone has been helpful and quick. They sent someone out the next day when I asked for some help with a couple issues.
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Great service, friendly and supportive staff.
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April Wetzel with Riverside Payments was awesome in assisting me with my account!
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This company has made my life so much easier. I like the monthly statements they are easy to balance and i always know where I am on my statements. Very user freindly. Thank you!!
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I am very satisfied with Riverside Payments. They respond quickly and efficiently with my concerns or questions.
I’m very happy with riverside payments because I’m saving a lot of money comparing with my previous company!!!
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As a manager of Casa Hacienda Grill, located in 1264 E Dublin Granville Rd, Columbus Oh, I’m very happy with Riverside Payments for their great rates and big savings we’re having with them; moreover for their fast respond to any issues or concerns we might have.
Riverside has treated me very well. They are in the business of saving me money, and the support staff is very helpful when I reach out. They seem to be interested in my best interest, and put in an honest effort helping me whenever I have issues. Also, the included card reading equipment is a perk that I never received from my prior processor.
Nick Van Helden
Owner – VanVal Vapor
[email protected]
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Family Thrift Store
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we always receive great service and turn around times for problems and questions
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our adress is 2060 nw. stewart parkway, roseburg,oregon 97471.
Owners are Cathy Martin and Sam Gross
General Manager- Doug Longfellow
April Wetzel in Customer Service was extremely helpful and answered all of my questions. She took extra steps to explain why and helped me set up my online profile. I would say she definitely goes above and beyond with her job. Keep up the good work April, you deserve a raise.
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Justin and his team members cut my expenses in half, paid my former contract off without hesitation. Mypos system ie computer, programs, and reports will be transparent. unlike My former company that had hidden fees on every page. I give them 5 stars.
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Ooh La La Boutique LLC
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5426 Highway 90
Milton, FL 32571
Riverside has always helped us in a very timely manner. Very appreciative of their polite and very helpful tech team!
I have dealt with at least half a dozen of their reps in different departments and have across the board had amazing experiences. Without exception every employee of theirs that I’ve interacted with has been extremely friendly, helpful and knowledgeable. As a business owner this had made my life so much easier.
-The Waypost
Portland
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Our company has been with Riverside Payments for 2 years and have been extremely happy with their services. They are quick to respond, solve and correct (if needed) any issues. I would highly recommend them to anyone looking for a merchant services provider.
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Our company has been with Riverside Payments for 2 years and have been extremely happy with their services. They are quick to respond, solve and correct (if needed) any issues. I would highly recommend them to anyone looking for a merchant services provider.
Amazing company with an amazing CEO, Brandon Skinner is the best CEO in the country! He is also the most appochable CEO, and this is coming from someone who worked for another processing company before this one, Jermey and Brandon have been a real honor to work for! They have requirements for us as sales reps in order to continue on the draw program, which is totally understandable, and unfortunately I didn’t meet their requirements, but told me what I needed to do to get reinstated on the draw program. I love Riverside payments and Brandon! Will proudly stand behind them, because they stand behind me!
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We’ve been with Riverside Payments for some months now. I am very happy with this service particularly the really excellent customer service. I’m not thrilled having to rent equipment I don’t use but it is what it is. My former merchant service batching procedures were almost impossible. Riverside with plug n pay is soooo much easier when reconciling. The customer service is really phenomenal and their help is worth everything!
Update to my earlier review dated March 9, 2017. We are in the process of working out the issues we’ve had with Riverside Payments. Hopefully within a month or two all issue will be resolved and we will be able to say we are satisfied. To their credit I intend to write a new review then.
Riverside Payments is the absolute worst credit card processor out there! They start out great until you sign contracts and then everything falls apart. The amount of problems is absolutely unbelievable. I am writing this review in hopes of helping someone else stay clear of these jokers. They lie, they don’t come through for you and they don’t follow through on what they promise. If you are thinking about going with this company PLEASE do your homework and research them carefully. They guaranteed us a savings of 24.17% and as of this post we have paid almost double in fees. They will tell you they are a full service processor. This is NOT true. They sub out everything and then take zero responsibility when you have a question or problem. Don’t fall for their marketing trap!
Please contact me
Riverside Payments has been taking care of my merchant services for over two years and their service is exceptional. I really like the text every day telling me the deposit $$$ to expect. Great company. Thank you Riverside !!!
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verified
Great customer service!
For me at K’s Consignment Shop – great customer service!
Great customer service and helpful local reps. They saved me over $400, so that was good too! – Sherry, Old Town Buffet, Bowling Green
Riverside attempted to resolve the complaint below through our mediation program but Cole declined to participate. Below is Riverside’s response:
Thank you for providing very candid feedback for us to consider and from which we can improve. After conducting a thorough review of your account, we had previously documented having provided trace numbers that indicate you are in fact receiving 24-hour funding. To double confirm, we took it a step further and performed a 3-way call with you and your bank, at which time they also confirmed that we are indeed providing you with 24-hour funding, which cleared up that matter. At your request, we conducted a rate review, revealing that we are indeed saving you money compared to your previous provider, which is the primary reason you switched to Riverside. Thank you for continuing to process with Riverside and for communicating your concerns. We are always available to help our clients with anything they might need to make their processing experience run smoothly. Please reach out if we can be of any further assistance.
I have the same problem with riverside. They told me the same thing . Bs with the next day money in the account, bs with the 90 days . Now I’m stuck with this bs company
Do not do business with this company.
I fell for the “guarantee” that Riverside would save me money. They also attached a page that said they would be at 2.18%. The months following I was welcomed with rates as high as 5.5%, after complaining they would refund me down to about 2.18%, at least until canceled my old processor, then this rate started to increase and the excuses came out. It is incredibly time consuming to go back and forth with these guys to get a reasonable rate, the equipment is very poor and getting any assistance requires numerous complaints/contacts (even to get my personal cell phone number off of the customer receipts.)
For more details see my BBB complaint (in process at the time of this writing.) They also committed fraud by pulling pages in and out of the contract as they saw fit (I can prove this with initials from their agent and time stamp from my scanner.) I am not sure where this will go but I imagine legal fees will be involved as I have had to switch my bank account just to get away from the numerous ‘accidental’ charges from this company. Save yourself some time and money and stay away… also be sure to look up the lawsuit in New York against Brandon Skinner.
Riverside attempted to resolve the complaint below through our mediation program but Mary Stanley declined to participate. Below is Riverside’s response:
First and foremost, we appreciate the feedback you have provided. We are definitely saddened to hear that you would not recommend us to other companies, as we pride ourselves on customer service and referrals, which is actually one of the primary ways we acquire business. To be clear, we never filed a suit against you or your business. We would also like to point out that we not only verbalized that you would receive savings, but also formally signed a written guarantee of savings in which we would abide, or release you without penalty. After signing up at the end of the month, your account was approved and went into an automated system, at which point we could not stop the billing, but immediately processed your requested refunds. The funds were then promptly deposited into your account. Before giving Riverside a fair opportunity to provide you with our promise of savings, you requested to cancel. We immediately started the cancellation process, which was delayed due to the fact that we needed you to complete proper cancellation documents, but we were unable to reach you for 2 months, though making multiple attempts via email, text, and phone. In our system, there was no record of your equipment being returned, which triggered the collections and legal department to reach out to you in inquiry. Once we were finally able to reach you and confirm the return of the equipment, your account was promptly closed with no early termination fees. We’re sorry to have lost you as a client, and once again thank you for the feedback.
I do not recommend this company. They used high pressure sales tactics. Promised all kinds of savings verbally. Slipped in a lease for some chip card readers for an astounding cancellation cost of $12,000.00 for 4 chip readers. Insisted that I sign a contract stating I had already received the equipment when I hadn’t. I can prove this by the tracking numbers of delivery and date on contract. Promised to pick up all fees for transferring the account and for the equipment but there was no written assurance, just verbal. I started to receive statements listing charges that made no sense before we were even hooked up to their system. I immediately returned the equipment and informed them, my bank, and POS provider that I was not going to do business with them. Now they are threatening to sue me. Do not get involved with these people. They did return some of the charges but their system is so screwed up and the charges so unrelated to reality that it seems dangerous to my bank account to give them access to our processing, and since we had not connected their equipment and not begun to process credit card I decided to terminate our relationship. I also received a phone call from a merchant in another town who said I was being used as a reference and described the high pressure tactis, the verbal promises and the equipment contract that I experienced. I told him my experineces and that I had immediately returned the equipment because of the bizarre charges that appeared even before I received the equipment. He said the sales rep represented that I was a satisfied customer at a point in time when they knew I had not even begun to use their services. This is really scammy.
Mary, please check your business’ facebook messenger so we can connect to work together to fight Riverside. I sent you a messager on Feb 18th and again today. Thanks.
I did not see any messages, Perhaps you sent to the wrong addy. Please try again.
Message was sent to The Velvet Swan. Is this not the correct business? I have sent two messages.
[email protected]
The above is not true and I continue to receive invoices from your company.
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Just started having business with this credit company. Good service ,Good price so far. Will stay if company keep the same service and price.
Riverside Payment Inc. has been there every step of the way to help my company, Southern 7 Vapors, work through any processing issues or to just answer questions . I have received excellent customer service from anyone of the staff I have had contact with and would recommend Riverside Payment Inc. to anyone looking to leave their present processing company or just starting a business.
Riverside Payments. What can I say? Their customer service is STELLAR! As is their Tech support. I’ve called and talked to Ryan P. many times in customer service and he is quick to help, upbeat and has a personality that makes it hard not to smile. Mike in tech support is helpful and quick to identify issues and help me resolve them. My only negative is that they don’t have any service techs in my area, so any issue I have electronically I have to call and be walked through how to fix it. But that isn’t that big of a deal since they are very well informed on their product and CAN walk me through the issue. I’m very satisfied I switched to them!
Good rates.. most important thing they have very helpful customer service !!
Highly recommend!!
Riverside is the perfect choice for your business!!
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It’s Juice Theory at Rolla Missouri
809 N Rolla st
Rolla , Mo 65401
Thank you for your service much very blessed to do business with River side payment.
We have had great service and problem solving with Riverside Payments! With the staff as well as management could not be more pleased.They are always easy to reach and quick to respond!
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Riverside sent me a cease and desist letter for posting a bad review about the company. They say that my contract prohibited me from saying anything negative about the company. I gave their legal department a rather graphic idea of what they could do with that order. I could have taken sales away from them since I was not paid and I went to work for a competing company. I didn’t do that. I could have taken other sales representatives with me with the offer of a better opportunity with a company that actually pays you for your sales. I didn’t do that.
This shows you what they are all about and that little man, Brandon Skinner, thinks his legal staff can protect him from mean people who say nasty things about him. Guess again, Brandon.
Legally, you cannot actually switch companies that you signed with one merchant service company to another. Secondly, if you have questions about deals you were not paid on please feel free to contact [email protected]. It appears all deals that should be paid out have been. Thanks again for the review.
Thai café portchalotte I contact with River.I’m happy with the river company and I can contact with them any time.They are very great service.
I signed on with Riverside Payments after taking over Vtopia Cheese Shop and Deli. We were using Square for simplicity, but the reduced processing fees with Rivermark will save us thousands of dollars. The team has been so helpful with setting up the device and answering any questions we’ve had.
I am a recent account executive at Riverside Payments. Don’t go to work for these people. I made sales ranging from $100/month to $500/month and I had trouble getting paid on any of them. The one I did get paid on was a $14,400 lease that my national sales manager said I would be paid at least $1500 on. I got paid $245. I was never given any accounting of why this was all I was paid even though I requested it several times. I never got paid on any of the other deals. They take from four to eight weeks to install and verify every deal and they don’t pay until that deal is funded. They run a system where the national sales managers do all of the closing and they are woeful at it. The CEO of the company tried to close three sales for me and failed on all of them. The last one said that he would never process with Riverside because of the way he was treated by this man, Brandon Skinner. Another National Sales manager failed on two deals and my regular national Sales Manager closed at a rate of less than 5%. They provide very few appointments and expect you to cold call for the rest. The customer service issues led to four of the five deals I wrote cancelling. I am an experienced salesman and professional closer. I never got the chance to use that skill. I have been working in credit card processing and I had no trouble getting hired by another company that better matched my skills 24 hours after being let go by the company for complaining about their customer service. All of the money in this company goes to the National Sales Managers and they love strutting around on televised meetings with their expensive suits and shoes bragging about their Mercedes or Cadillac cars. They are all fluff and no substance and couldn’t close a deal if it was a walk in.
Riverside Payments has great customer service not only are they great at communicating and staying in contact but they also saved me 42% from my previous provider thank you Riverside Payments!
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I would like to thank everyone at Riverside for their help in getting me setup. the follow up and customer service has been excellent and I would recommend their service to anyone.
Tex
We switched from First Data to Riverside Payments and they saved us much more money than our previous credit card processing company. They had really good customer service. The representative was very helpful and responsible. I would recommend this company to anyone.
There was no long wait times!
Riverside has great customer service especially, Masha, who has helped us out from getting us our equipment to getting gift cards she has been great.
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I am very happy to have switched over to Riverside Payments during this past year. They have been nothing but helpful and speedy to help me get everything I need from them whether it is supplies or questions that I need answered! From my personal rep to the tech team they have given me nothing but great service.
We have had a great experience with Riversidepayments in Portland,Oregon! No problem is too small! We recieve great service, if it is imperative or just a little issue. Ryan and his staff are always there to answer the phone and answer questions! There is NO phone tree or just a message line but real people who care!
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Very good company. Very happy with rates and service we have received.
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Riverside offered to resolve the complaint below via our mediation program, but this merchant declined to participate.
Exactly the same story like mine. They put the 48 months lease after i signed the contract. I did not know until i got that info from First Data..until then i know i have to deal with not only riverside payment but also a third entity First Data with a 48mond lease= $270. They ripped me off and never answer my email back when i raise some questions about the fees and deceiful contract. Too tired of high fees and non responsive emails from them i decided to cancel the contract. They did wrong at the first place but Now they told me i am responsible for the early termination fee with First Date (48mon×$270 – 2mon i have been with them i guess) because the contract was breached by me. Never use this company. Stay away from them. All they want is to trap you with the contract and rip you off. I am going to cind a lawyer and fight them. I have all the emails kept and some customers of mine will testify in case i need because they were there and also talked with the sale guy Jaccob to help me reassure of what he promissed too. It is going to waste my time but i will fight for my hard earn money.
They are baiting and switching. I would like to start a federal class action lawsuit against this company. This is a scam. I just received a threatening letter today with a sample law suit against me. I have never bee hooked up to their service. I returned the equipment immediately. They took fees out of my account prior to me receiving equipment that was not needed. I do not have a copy of the contract because sale person took it before I could review it and did not leave me with a copy. I would post their letter and copy of lawsuit here if possible.
I have a bet based on some research that some of the charges that passed through my account are link to a cell phone from Lawyer Mark Sampath’s office. Still investigating.
Riverside offered to resolve the complaint below via our mediation program, but this merchant declined to participate.
Ok. If you want a business name..here i am Lisa from Creative Nails, Reno, NV. I want to write the review to help other customers to stay away from this company.
Their sale reps Jaccob is a crook. He came to my shop and offered a better rate (1.37) compared to my Square (2.75). He gave an example of calculation of how they would charge each month to show that they would save a half of what i was paying with Square. I asked him cautionously if there is any other fees. He confirmed that no any other fees other than 1.37 percentaged rate. Then he talked me to sign the contract with him. On the contract there was my company info, their info and 1.37 rate..and that is it…after few weeks i asked for the copy of the contract there was another $270/monthly fee ( 48 momths leasing from First Data). They put the $270/monthly with 48months terms there by themself after i signed the contract. When i was about to activate the merchant machines that i got shipped from Frist Data, the womman from First Data told me the $270/ monthly fee (48 months contract) i was suprised about the month fee so i stopped the activation process and call Riverpayment. Marsha from Riversidepayment told me just accept the term and fee with Frist Data to complete the activation process ( it is just a procedure to finish the activation), Riversidepayment would release me from the contract if i am not happy with them or they were not saving me. It was not true, they charged me more than what the sale guy promissed, i had to call or email to question about the charge. They then refund some money back. The next month is the same. I was tired of tracking down the fees, call to complain, and wait to get some refunds back like a begger . I felt so deceiful by this company.
Their customer service representaives were ignogrant also. They know how to keep silent when it comes to questions about charges and terms in contract. They did not return to several emails.
I got the mail from them today saying that i was resposible for the early termination fee with leasing merchant machine First Data
They tied me with the contract and ripped me off. Time to find a laywer to fight with them. Such a bunch of crooks.
I’ve been with Riverside for over two years at Low Bar and at Luepke Flowers and Finds. The service has been excellent and when I did have a problem it was resolved to my satisfaction. I was able to obtain a really good rate that exceeded my prior provider. I like having a local company to deal with and a local customer support person that I deal with and knows my businesses and is able to advise me.
Riverside Payments literally rescued my business from the horrible company that is National Paymentech and their more than dishonest CEO Andrei Wirth.
I have received everything I was originally promised and gotten some very personal attention from Jason and Amii. My rates are fantastic, the turnaround in receiving funds is under 24 hours. I have never been happier with a card processor.
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The above is posted by 21st Ave Bar & Grill in Northwest Portland.
We have had a positive experience with Riverside Payments. They have been supportive, responsive, open to feedback and their fees are reasonable. We would recommend.
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I run a local non-profit called in Portland Oregon. Shortly after I had the idea for the organization I reached out to an insane amount of merchant service companies to acquire help getting set up with our merchant processing. I was told time and time again that my vision wasn’t feasible and that no company would work with me. After two years of exhausting all efforts with no results, I met someone at Riverside Payments. Riverside made it possible for us to operate by sacrificing their own profit in the name of giving back to the community. Riverside is always quick to reply with any problem I have. They are wonderful to work with and I am so happy I found them. Without Riverside my organization would not exist.
Thank you, Jared. Dollar For Portland is a wonderful organization and we are happy to have a hand in making your vision possible.
Riverside payments inc, the majority of these reviews our employees of yours. I use to work for your company and still remember you telling us to write 5 starr reviews for your company. plus this establishment is not the best company to work for, I remember christmas when they bought a keg and where encourging miners to drink. WORST PART OF ALL IS THE SCAM THERE ACCUALTY DOING TO BUSINESS OWNERS. I was fired by Alann there marketing manger cause I had to call in, my kid was sick and had to take him to the E.R. He cussed me out and called me a dirt bag than fired me.
Hello! I read your review and I’m sorry for your experience but I just wanted to say that I have been with them for a few months now and have YET to be asked to do such a thing for the company. On the contrary, we as account reps are supposed to give our merchants that join us, a form that lists all the review websites they may go on to give us a review. Positive or negative. I am not sure what your situation was but I can only say that one of the reasons I’m happy to work for them is because we are NOT allowed to lie or lead on which is not my cup of tea. I would only hope I’m never asked to do that and if so it’ll be a wrap for me. Hope this helps and yes this is a legit review :)
We have checked our employment records and we do not have a record of a James working as a marketer during this time frame. If you would like to disclose your true identity, we would be happy to get to the bottom of your accusations. Until then, we would just like to say that Mr. Korr has always conducted himself in a professional manner with his employees and we are confident that these claims are unmerited. That said, we have a stellar reputation with the unemployment office where we have always provided legitimate proof of any termination.
The occasion where “James” mentions underage drinking can be attributed to a fundraising event that was held to benefit Dollar For Portland, an organization that seeks donations of as little as $1 a month to help families with unexpected medical bills. We hosted pizza, beer, and soft drinks to reward our hard working staff for spending time after hours for a great cause. All employees over 21 were limited to a 2 beer max and were tracked through their employee records to ensure that no minors were consuming.
Very positive and friendly company to work for! Management always there to help you succeed
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We are a very small, family owned and operated business and every penny counts. We are new to Riverside Payments Inc. and am so very pleased with there outstanding customer service and commitment to filling our needs. We were recently presented an offer by an other company that would have save us money. I presented this offer to Riverside Payments Inc. and not only did they match what the other company presented, they suggested additional ways to save money and earn credit! Thank you Amii and Dave.
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Incredible company! I was skeptical at first however they fought for my business and ended up saving me $300 a month! My only regret is I didn’t switch six months ago!
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hi Patrich, I am a small business and an needing a company to, process my credit, how much have they cost you in equipment and fees up front?
Great company! They helped me in a timly matter and customer service was amazing.
Hi Sarra,
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Riverside is very geniue and seem hard working. I always get good customer service they are friendly and very helpful. I havent experienced anything with Riverside that would have me saying anything bad about them. I would recommend them to other business for CC processing.
Hi Too Easy,
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I love Riverside payments very pleased with the rates and customer service so happy I switched
Great customer service
Hi Jonie,
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A very nice business change. Riverside made the transition painless and profitable. They did everything they said they were going to to quickly and efficiently. Everything meets my satisfaction !
Hi Julius,
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Staff is friendly and very supportive. They seem to often go out of their way to make everything as easy as possible for the merchant.
Hi Jacob,
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Great company to work with. Fast and friendly customer service professionals, 24 hour support, and they stick by the savings that they promise.
Hi Ryan,
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Dawn’s Lakeside Bar & Resort
Dawn Vieaux
Rhinelander, Wisconsin
[email protected]