Overview
Founded in 2014, Riverside Payments (riversidepayments.com) is a Portland-based merchant account provider serving most standard-risk business types. The company is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California.
According to an old version of the footer on its website and its filing with the Oregon business registry, Riverside Payments appears to have shared an address with National Paymentech at 9600 NE Cascades Parkway STE 220, Portland, Oregon 97220. However, the company’s contact page has also previously listed a different location at 111 SW 5th Ave #3150, Portland, Oregon 97204, and a representative of the company has stated that the company’s offices are actually located at 201 NE Park Plaza Dr #170, Vancouver, Washington 98684. Riverside Payments and National Paymentech have both been represented by the law offices of Mark Sampath in the past, and Mr. Sampath currently serves as corporate counsel to National Paymentech. Taken as a whole, these facts seem to suggest that there is some kind of connection between National Paymentech and Riverside Payments.
Brandon Skinner, the president and CEO of Riverside Payments, is a former employee of Expect Payment Solutions, a merchant services provider based in Vancouver, Washington. However, the current owner of Expect Payment Solutions has stated that there is no current affiliation between the two companies.
Response from Riverside Payments
Brandon Skinner, CEO, and Jason Reese, CFO, co-founded Riverside Payments in 2014 with the mission of becoming The World’s Best Merchant Service Provider. Former co-founder, CEO and President of Expect Payment Solutions for 8 years, Skinner sold his shares to form a national company that extends the best services, products, security, and savings in the marketplace across the United States. Headquartered in Vancouver, Washington, Riverside Payments has additional offices in Portland, Seattle and Columbus, experiencing a growth rate of more than 1400% over the past 2 years. To keep improving support Riverside has recently added a number of Dedicated Client Success Managers to become more proactive in support of our merchants, communicating through multiple means including phone, text, and email. We work with the best Sales Groups and Independent Sales Agents across the country, who align with Riverside’s core values of Integrity, Passion, Fun, Excellence, and Community. We’ve even implemented a Merchant of the Month Program to recognize community leaders for their contributions. Complaints are taken very seriously and may result in additional training or termination, as we do not tolerate behavior that defies our high standards. National Paymentech (NPT) was one such sales group that we worked with for
little over a year and have since terminated our relationship due to the volume of complaints lodged against them, which did not align with the integrity of Riverside. Our focus at Riverside is to truly partner with our clients, ensuring that all merchant service and processing needs are being met with the goal of “Making Merchant Services Great Again!”
Related: Phillip’s Top All-Purpose Processor Picks
Phillip’s Top E-Commerce Picks
Phillip’s Top Mobile Processing Picks
Phillip’s Top “High-Risk” Processing Picks
Riverside Payments Bottom Line
We are assigning Riverside Payments an overall rating of “F” at this time as a response to reports that the company is threatening our commenters with legal action. We will continue to monitor the company and adjust our grade as more information becomes available.
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.
Schedule a Consultation with PhillipPhillip’s Merchant Account Rate and Fee Savings Guide
Riverside has always helped us in a very timely manner. Very appreciative of their polite and very helpful tech team!
I have dealt with at least half a dozen of their reps in different departments and have across the board had amazing experiences. Without exception every employee of theirs that I’ve interacted with has been extremely friendly, helpful and knowledgeable. As a business owner this had made my life so much easier.
-The Waypost
Portland
This Company has saved me lots of money and treated me well. 5 stars!
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Very happy with Riverside Payments, I am happy I made the decision to take a leap of faith for the savings. Definitely well worthit
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Our company has been with Riverside Payments for 2 years and have been extremely happy with their services. They are quick to respond, solve and correct (if needed) any issues. I would highly recommend them to anyone looking for a merchant services provider.
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Our company has been with Riverside Payments for 2 years and have been extremely happy with their services. They are quick to respond, solve and correct (if needed) any issues. I would highly recommend them to anyone looking for a merchant services provider.
Amazing company with an amazing CEO, Brandon Skinner is the best CEO in the country! He is also the most appochable CEO, and this is coming from someone who worked for another processing company before this one, Jermey and Brandon have been a real honor to work for! They have requirements for us as sales reps in order to continue on the draw program, which is totally understandable, and unfortunately I didn’t meet their requirements, but told me what I needed to do to get reinstated on the draw program. I love Riverside payments and Brandon! Will proudly stand behind them, because they stand behind me!
Riverside Payments is a great processing company. I switched my credit card payment to them and really satisfied with the service. No delay on any question or concerns that i have. Everyone with a credit card processing needs to reach out to them and switch over.
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We’ve been with Riverside Payments for some months now. I am very happy with this service particularly the really excellent customer service. I’m not thrilled having to rent equipment I don’t use but it is what it is. My former merchant service batching procedures were almost impossible. Riverside with plug n pay is soooo much easier when reconciling. The customer service is really phenomenal and their help is worth everything!
Update to my earlier review dated March 9, 2017. We are in the process of working out the issues we’ve had with Riverside Payments. Hopefully within a month or two all issue will be resolved and we will be able to say we are satisfied. To their credit I intend to write a new review then.
Riverside Payments is the absolute worst credit card processor out there! They start out great until you sign contracts and then everything falls apart. The amount of problems is absolutely unbelievable. I am writing this review in hopes of helping someone else stay clear of these jokers. They lie, they don’t come through for you and they don’t follow through on what they promise. If you are thinking about going with this company PLEASE do your homework and research them carefully. They guaranteed us a savings of 24.17% and as of this post we have paid almost double in fees. They will tell you they are a full service processor. This is NOT true. They sub out everything and then take zero responsibility when you have a question or problem. Don’t fall for their marketing trap!
Please contact me
please contact me.
Riverside Payments has been taking care of my merchant services for over two years and their service is exceptional. I really like the text every day telling me the deposit $$$ to expect. Great company. Thank you Riverside !!!
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verified
Great customer service!
For me at K’s Consignment Shop – great customer service!
Great customer service and helpful local reps. They saved me over $400, so that was good too! – Sherry, Old Town Buffet, Bowling Green
Do not do business with this company.
I fell for the “guarantee” that Riverside would save me money. They also attached a page that said they would be at 2.18%. The months following I was welcomed with rates as high as 5.5%, after complaining they would refund me down to about 2.18%, at least until canceled my old processor, then this rate started to increase and the excuses came out. It is incredibly time consuming to go back and forth with these guys to get a reasonable rate, the equipment is very poor and getting any assistance requires numerous complaints/contacts (even to get my personal cell phone number off of the customer receipts.)
For more details see my BBB complaint (in process at the time of this writing.) They also committed fraud by pulling pages in and out of the contract as they saw fit (I can prove this with initials from their agent and time stamp from my scanner.) I am not sure where this will go but I imagine legal fees will be involved as I have had to switch my bank account just to get away from the numerous ‘accidental’ charges from this company. Save yourself some time and money and stay away… also be sure to look up the lawsuit in New York against Brandon Skinner.
Riverside attempted to resolve the complaint below through our mediation program but Mary Stanley declined to participate. Below is Riverside’s response:
First and foremost, we appreciate the feedback you have provided. We are definitely saddened to hear that you would not recommend us to other companies, as we pride ourselves on customer service and referrals, which is actually one of the primary ways we acquire business. To be clear, we never filed a suit against you or your business. We would also like to point out that we not only verbalized that you would receive savings, but also formally signed a written guarantee of savings in which we would abide, or release you without penalty. After signing up at the end of the month, your account was approved and went into an automated system, at which point we could not stop the billing, but immediately processed your requested refunds. The funds were then promptly deposited into your account. Before giving Riverside a fair opportunity to provide you with our promise of savings, you requested to cancel. We immediately started the cancellation process, which was delayed due to the fact that we needed you to complete proper cancellation documents, but we were unable to reach you for 2 months, though making multiple attempts via email, text, and phone. In our system, there was no record of your equipment being returned, which triggered the collections and legal department to reach out to you in inquiry. Once we were finally able to reach you and confirm the return of the equipment, your account was promptly closed with no early termination fees. We’re sorry to have lost you as a client, and once again thank you for the feedback.
I do not recommend this company. They used high pressure sales tactics. Promised all kinds of savings verbally. Slipped in a lease for some chip card readers for an astounding cancellation cost of $12,000.00 for 4 chip readers. Insisted that I sign a contract stating I had already received the equipment when I hadn’t. I can prove this by the tracking numbers of delivery and date on contract. Promised to pick up all fees for transferring the account and for the equipment but there was no written assurance, just verbal. I started to receive statements listing charges that made no sense before we were even hooked up to their system. I immediately returned the equipment and informed them, my bank, and POS provider that I was not going to do business with them. Now they are threatening to sue me. Do not get involved with these people. They did return some of the charges but their system is so screwed up and the charges so unrelated to reality that it seems dangerous to my bank account to give them access to our processing, and since we had not connected their equipment and not begun to process credit card I decided to terminate our relationship. I also received a phone call from a merchant in another town who said I was being used as a reference and described the high pressure tactis, the verbal promises and the equipment contract that I experienced. I told him my experineces and that I had immediately returned the equipment because of the bizarre charges that appeared even before I received the equipment. He said the sales rep represented that I was a satisfied customer at a point in time when they knew I had not even begun to use their services. This is really scammy.
Mary, please check your business’ facebook messenger so we can connect to work together to fight Riverside. I sent you a messager on Feb 18th and again today. Thanks.
I did not see any messages, Perhaps you sent to the wrong addy. Please try again.
Message was sent to The Velvet Swan. Is this not the correct business? I have sent two messages.
[email protected]
The above is not true and I continue to receive invoices from your company.
Riverside is nothing but the best. I can email or call Ms. Amy Grace and she is on top of it. This company never ceases to amaze me with the outstanding customer service!
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Nice and helpful staff, always can solve your problem.
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Just started having business with this credit company. Good service ,Good price so far. Will stay if company keep the same service and price.
Riverside Payments came to me with promises of lower rates, next day funding, and better customer service. None of this was provided. They are nothing more than a front for Northwest Leasing who charges a ridiculous amount of money amount of for equipment. The sales rep promised that if you are unhappy with any aspect of the service within 90 days they would pay to switch me back to my old provider. After the first month I saw nothing I was promised so I try and contact customer service to cancel, after going through a lengthy phone tree it prompts me to call a different number. That number has a recorded message that it is unable to take your call. After trying this numerous times and getting no response I sent a letter of cancellation, still no response and they continued to take fees out of my business account. So I have my bank block any further payments to them, wow, fast response now. They are calling daily to threaten me with breach of contract and say they will ruin my credit. It’s all a scam that targets small businesses.
Riverside attempted to resolve the complaint below through our mediation program but Cole declined to participate. Below is Riverside’s response:
Thank you for providing very candid feedback for us to consider and from which we can improve. After conducting a thorough review of your account, we had previously documented having provided trace numbers that indicate you are in fact receiving 24-hour funding. To double confirm, we took it a step further and performed a 3-way call with you and your bank, at which time they also confirmed that we are indeed providing you with 24-hour funding, which cleared up that matter. At your request, we conducted a rate review, revealing that we are indeed saving you money compared to your previous provider, which is the primary reason you switched to Riverside. Thank you for continuing to process with Riverside and for communicating your concerns. We are always available to help our clients with anything they might need to make their processing experience run smoothly. Please reach out if we can be of any further assistance.
I have the same problem with riverside. They told me the same thing . Bs with the next day money in the account, bs with the 90 days . Now I’m stuck with this bs company
Riverside Payment Inc. has been there every step of the way to help my company, Southern 7 Vapors, work through any processing issues or to just answer questions . I have received excellent customer service from anyone of the staff I have had contact with and would recommend Riverside Payment Inc. to anyone looking to leave their present processing company or just starting a business.
Riverside Payments. What can I say? Their customer service is STELLAR! As is their Tech support. I’ve called and talked to Ryan P. many times in customer service and he is quick to help, upbeat and has a personality that makes it hard not to smile. Mike in tech support is helpful and quick to identify issues and help me resolve them. My only negative is that they don’t have any service techs in my area, so any issue I have electronically I have to call and be walked through how to fix it. But that isn’t that big of a deal since they are very well informed on their product and CAN walk me through the issue. I’m very satisfied I switched to them!
Good rates.. most important thing they have very helpful customer service !!
Highly recommend!!
Riverside is the perfect choice for your business!!
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We have had great service and problem solving with Riverside Payments! With the staff as well as management could not be more pleased.They are always easy to reach and quick to respond!
We have been a client of Riverside Payments for 6 months. During that time we have been very happy with their service. They are professional and prompt to address any questions we have. The technicians we have spoken with have always acted promptly to explain and or fix any issues we might think we have. We consider ourselves lucky because we have not experienced this service in the past with card companies.
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The rep at Riverside came into our Business telling us the money we would save and the quickness of their service. Well WATCH OUT this company took over 10 days to get our money to us then put the machine lease in my personal account versus the business account agreed upon. After trying to call the rep Phil Reich over 20 times and only getting hold of him off a salesperson phone i finally contacted Amy who is a manager at the company. She spoke with her boss and they agreed to just cancel our service and told us to send back our machine. They charged our account a fee of $149 upon setting up account and I was told it would be reimbursed. After sending the machine back I was not only billed the $149 but also a $695 fee to cancel agreement not discussed earlier. The service is the worst I have ever dealt with in my 30 years of business and it seems to be a recurring problem at this company. For a little over $2000 worth of credit card charges which took 10 days to cash the fees charged were $911 in fees. Complete RIP OFF !!!!!
Riverside sent me a cease and desist letter for posting a bad review about the company. They say that my contract prohibited me from saying anything negative about the company. I gave their legal department a rather graphic idea of what they could do with that order. I could have taken sales away from them since I was not paid and I went to work for a competing company. I didn’t do that. I could have taken other sales representatives with me with the offer of a better opportunity with a company that actually pays you for your sales. I didn’t do that.
This shows you what they are all about and that little man, Brandon Skinner, thinks his legal staff can protect him from mean people who say nasty things about him. Guess again, Brandon.
Legally, you cannot actually switch companies that you signed with one merchant service company to another. Secondly, if you have questions about deals you were not paid on please feel free to contact [email protected]. It appears all deals that should be paid out have been. Thanks again for the review.
Thai café portchalotte I contact with River.I’m happy with the river company and I can contact with them any time.They are very great service.
I signed on with Riverside Payments after taking over Vtopia Cheese Shop and Deli. We were using Square for simplicity, but the reduced processing fees with Rivermark will save us thousands of dollars. The team has been so helpful with setting up the device and answering any questions we’ve had.
I am a recent account executive at Riverside Payments. Don’t go to work for these people. I made sales ranging from $100/month to $500/month and I had trouble getting paid on any of them. The one I did get paid on was a $14,400 lease that my national sales manager said I would be paid at least $1500 on. I got paid $245. I was never given any accounting of why this was all I was paid even though I requested it several times. I never got paid on any of the other deals. They take from four to eight weeks to install and verify every deal and they don’t pay until that deal is funded. They run a system where the national sales managers do all of the closing and they are woeful at it. The CEO of the company tried to close three sales for me and failed on all of them. The last one said that he would never process with Riverside because of the way he was treated by this man, Brandon Skinner. Another National Sales manager failed on two deals and my regular national Sales Manager closed at a rate of less than 5%. They provide very few appointments and expect you to cold call for the rest. The customer service issues led to four of the five deals I wrote cancelling. I am an experienced salesman and professional closer. I never got the chance to use that skill. I have been working in credit card processing and I had no trouble getting hired by another company that better matched my skills 24 hours after being let go by the company for complaining about their customer service. All of the money in this company goes to the National Sales Managers and they love strutting around on televised meetings with their expensive suits and shoes bragging about their Mercedes or Cadillac cars. They are all fluff and no substance and couldn’t close a deal if it was a walk in.
Riverside Payments has great customer service not only are they great at communicating and staying in contact but they also saved me 42% from my previous provider thank you Riverside Payments!
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I would like to thank everyone at Riverside for their help in getting me setup. the follow up and customer service has been excellent and I would recommend their service to anyone.
Tex
We switched from First Data to Riverside Payments and they saved us much more money than our previous credit card processing company. They had really good customer service. The representative was very helpful and responsible. I would recommend this company to anyone.
There was no long wait times!
Riverside has great customer service especially, Masha, who has helped us out from getting us our equipment to getting gift cards she has been great.
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I am very happy to have switched over to Riverside Payments during this past year. They have been nothing but helpful and speedy to help me get everything I need from them whether it is supplies or questions that I need answered! From my personal rep to the tech team they have given me nothing but great service.
We have had a great experience with Riversidepayments in Portland,Oregon! No problem is too small! We recieve great service, if it is imperative or just a little issue. Ryan and his staff are always there to answer the phone and answer questions! There is NO phone tree or just a message line but real people who care!
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Very good company. Very happy with rates and service we have received.
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Ok. If you want a business name..here i am Lisa from Creative Nails, Reno, NV. I want to write the review to help other customers to stay away from this company.
Their sale reps Jaccob is a crook. He came to my shop and offered a better rate (1.37) compared to my Square (2.75). He gave an example of calculation of how they would charge each month to show that they would save a half of what i was paying with Square. I asked him cautionously if there is any other fees. He confirmed that no any other fees other than 1.37 percentaged rate. Then he talked me to sign the contract with him. On the contract there was my company info, their info and 1.37 rate..and that is it…after few weeks i asked for the copy of the contract there was another $270/monthly fee ( 48 momths leasing from First Data). They put the $270/monthly with 48months terms there by themself after i signed the contract. When i was about to activate the merchant machines that i got shipped from Frist Data, the womman from First Data told me the $270/ monthly fee (48 months contract) i was suprised about the month fee so i stopped the activation process and call Riverpayment. Marsha from Riversidepayment told me just accept the term and fee with Frist Data to complete the activation process ( it is just a procedure to finish the activation), Riversidepayment would release me from the contract if i am not happy with them or they were not saving me. It was not true, they charged me more than what the sale guy promissed, i had to call or email to question about the charge. They then refund some money back. The next month is the same. I was tired of tracking down the fees, call to complain, and wait to get some refunds back like a begger . I felt so deceiful by this company.
Their customer service representaives were ignogrant also. They know how to keep silent when it comes to questions about charges and terms in contract. They did not return to several emails.
I got the mail from them today saying that i was resposible for the early termination fee with leasing merchant machine First Data
They tied me with the contract and ripped me off. Time to find a laywer to fight with them. Such a bunch of crooks.
I too have been fighting this company over fees that the rep said I would not be responsible for if I found a lower rate with another company. They refuse to cancel my contract and continue to charge me fee such as annual etc. plus to stop the fees they want $695 cancelation
I have had very very bad experiences with Riverside:-( there were so many mistakes they made. I understand we all human can make mistake but man! why so many times in the last 3 months? I got charged from 3 different companies who do business with Riverside ; 1. Assentium 2. FDGL 3. Expect Direct. They said expect direct wasn’t supposed to bill me directly. I will wait until i get my refund.
I lease 2 devices from them and each month the number they charged me were different. Very very confusing. They promised me that over all it will be cheaper than what I paid to the old one which is a lie. I ended up paying even more. I am so disappointed. Plus they promised me they would deposit money to my account right very next day (just like the same as my old company did) but they NEVER do that at all. This one I tried to be ok with it because money will come in anyway sooner or later.
I tried to cancel the service today. I read on some reviews on yelp and on google that they didn’t let you cancel the service. OMG! Really? You will have to pay some $$$$ The day that the agent came to me. I saw it was said 48 months leasing. I stopped and hesitated to sign. She shown me the first page of contract. She said that cover everything. Whenever I am not happy just call and cancel. I don’t have to pay for anything. I asked her again and she replied to me the same thing.
They are really not professional. They won’t do whatever they promise you:-( they broke promises that I can’t even list on here.
I was hesitated since day one but I thought the rate looked good maybe should give them a try but it was the worse decision I have made. I can only wish that they will let me cancel easily as they promised to me. Please keep at least one promise!
I have the same problems!!!
I’ve been with Riverside for over two years at Low Bar and at Luepke Flowers and Finds. The service has been excellent and when I did have a problem it was resolved to my satisfaction. I was able to obtain a really good rate that exceeded my prior provider. I like having a local company to deal with and a local customer support person that I deal with and knows my businesses and is able to advise me.
Riverside Payments literally rescued my business from the horrible company that is National Paymentech and their more than dishonest CEO Andrei Wirth.
I have received everything I was originally promised and gotten some very personal attention from Jason and Amii. My rates are fantastic, the turnaround in receiving funds is under 24 hours. I have never been happier with a card processor.
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The above is posted by 21st Ave Bar & Grill in Northwest Portland.
We have had a positive experience with Riverside Payments. They have been supportive, responsive, open to feedback and their fees are reasonable. We would recommend.
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Please do not use this company. I’ve just got stuck in a messed up contract. They are fraud and do not keep their side of the agreement. Also very bad customer service when it comes to confronting about the problem. Just get refunds for service charge and then charged again the next month till, I send out an email again about the problem.
I run a local non-profit called in Portland Oregon. Shortly after I had the idea for the organization I reached out to an insane amount of merchant service companies to acquire help getting set up with our merchant processing. I was told time and time again that my vision wasn’t feasible and that no company would work with me. After two years of exhausting all efforts with no results, I met someone at Riverside Payments. Riverside made it possible for us to operate by sacrificing their own profit in the name of giving back to the community. Riverside is always quick to reply with any problem I have. They are wonderful to work with and I am so happy I found them. Without Riverside my organization would not exist.
Thank you, Jared. Dollar For Portland is a wonderful organization and we are happy to have a hand in making your vision possible.
Riverside payments inc, the majority of these reviews our employees of yours. I use to work for your company and still remember you telling us to write 5 starr reviews for your company. plus this establishment is not the best company to work for, I remember christmas when they bought a keg and where encourging miners to drink. WORST PART OF ALL IS THE SCAM THERE ACCUALTY DOING TO BUSINESS OWNERS. I was fired by Alann there marketing manger cause I had to call in, my kid was sick and had to take him to the E.R. He cussed me out and called me a dirt bag than fired me.
Hello! I read your review and I’m sorry for your experience but I just wanted to say that I have been with them for a few months now and have YET to be asked to do such a thing for the company. On the contrary, we as account reps are supposed to give our merchants that join us, a form that lists all the review websites they may go on to give us a review. Positive or negative. I am not sure what your situation was but I can only say that one of the reasons I’m happy to work for them is because we are NOT allowed to lie or lead on which is not my cup of tea. I would only hope I’m never asked to do that and if so it’ll be a wrap for me. Hope this helps and yes this is a legit review :)
We have checked our employment records and we do not have a record of a James working as a marketer during this time frame. If you would like to disclose your true identity, we would be happy to get to the bottom of your accusations. Until then, we would just like to say that Mr. Korr has always conducted himself in a professional manner with his employees and we are confident that these claims are unmerited. That said, we have a stellar reputation with the unemployment office where we have always provided legitimate proof of any termination.
The occasion where “James” mentions underage drinking can be attributed to a fundraising event that was held to benefit Dollar For Portland, an organization that seeks donations of as little as $1 a month to help families with unexpected medical bills. We hosted pizza, beer, and soft drinks to reward our hard working staff for spending time after hours for a great cause. All employees over 21 were limited to a 2 beer max and were tracked through their employee records to ensure that no minors were consuming.
I see that you review this website and respond to comments however you have never responded to the better business bureau complaint I made against your company.
Very positive and friendly company to work for! Management always there to help you succeed
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These people are the big liers and frauds who say something and do something else. They rip the customers first trap them with their sweet talks and wrong informations and wash your brain and convince you to sign the agreement and once you are in contract they never listen to you or talk to you to provide you support. The big lie you find is when you see their charges on the statement which is totally different from your guarantee letter and you really feel bad for your decision . They put us under 48 months lease without letting us know with first data and now we feel really cheated. We suggest every business owner never to get any service from these people. We have learned our lesson that’s why warn you all never get convinced by a person who waste your time by bugging you around to rip you off . We got cheated and ripped off
Exactly the same story like mine. They put the 48 months lease after i signed the contract. I did not know until i got that info from First Data..until then i know i have to deal with not only riverside payment but also a third entity First Data with a 48mond lease= $270. They ripped me off and never answer my email back when i raise some questions about the fees and deceiful contract. Too tired of high fees and non responsive emails from them i decided to cancel the contract. They did wrong at the first place but Now they told me i am responsible for the early termination fee with First Date (48mon×$270 – 2mon i have been with them i guess) because the contract was breached by me. Never use this company. Stay away from them. All they want is to trap you with the contract and rip you off. I am going to cind a lawyer and fight them. I have all the emails kept and some customers of mine will testify in case i need because they were there and also talked with the sale guy Jaccob to help me reassure of what he promissed too. It is going to waste my time but i will fight for my hard earn money.
They are baiting and switching. I would like to start a federal class action lawsuit against this company. This is a scam. I just received a threatening letter today with a sample law suit against me. I have never bee hooked up to their service. I returned the equipment immediately. They took fees out of my account prior to me receiving equipment that was not needed. I do not have a copy of the contract because sale person took it before I could review it and did not leave me with a copy. I would post their letter and copy of lawsuit here if possible.
I have a bet based on some research that some of the charges that passed through my account are link to a cell phone from Lawyer Mark Sampath’s office. Still investigating.
We are a very small, family owned and operated business and every penny counts. We are new to Riverside Payments Inc. and am so very pleased with there outstanding customer service and commitment to filling our needs. We were recently presented an offer by an other company that would have save us money. I presented this offer to Riverside Payments Inc. and not only did they match what the other company presented, they suggested additional ways to save money and earn credit! Thank you Amii and Dave.
Hi Carla,
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I left a comment but it was not posted. I see positive comments on this site and a negative one by Trang Nguyen. It is nice that so many people are pleased with the attitude from the employees at Riverside Payments Inc.. I too think they had a great attitude, however, I have waited since September 2015 to have my credit card reading machines integrated into my restaurant. This company has dropped the ball over and over again, I have yet to be able to swipe a single card yet I am being charged for the machines. I have contacted them and been assured by them in an ever so nice way that I will be up and running and all my questions and concerns will be answered and solved.
Not only have they done nothing (Riverside), the leasing company that they are in league with took over $1000.00 out of my business account. They are threatening to ruin my credit and are going to get a judgement against me. After seeing all of the complaints against Northern Leasing (80 so far) I hope my note will save someone from all the pain and hassle this has caused us.
These companies are dishonest and deceitful with a smile. Even this website considers that some of the positive comments are false.
Ray Schaeffer
Incredible company! I was skeptical at first however they fought for my business and ended up saving me $300 a month! My only regret is I didn’t switch six months ago!
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hi Patrich, I am a small business and an needing a company to, process my credit, how much have they cost you in equipment and fees up front?
Great company! They helped me in a timly matter and customer service was amazing.
Hi Sarra,
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Riverside is very geniue and seem hard working. I always get good customer service they are friendly and very helpful. I havent experienced anything with Riverside that would have me saying anything bad about them. I would recommend them to other business for CC processing.
Hi Too Easy,
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I love Riverside payments very pleased with the rates and customer service so happy I switched
Great customer service
Hi Jonie,
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A very nice business change. Riverside made the transition painless and profitable. They did everything they said they were going to to quickly and efficiently. Everything meets my satisfaction !
Hi Julius,
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Staff is friendly and very supportive. They seem to often go out of their way to make everything as easy as possible for the merchant.
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Great company to work with. Fast and friendly customer service professionals, 24 hour support, and they stick by the savings that they promise.
Hi Ryan,
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