Portland-Based Credit Card Processor
Founded in 2014, Riverside Payments is a Portland-based merchant account provider serving most standard-risk business types. According to the company’s website, they are “rated #1 for bars and restaurants,” however, no citation to a formal ranking substantiates that claim. The company offers multiple POS solutions through Clover, Revel Systems, NCR Silver and TouchBistro.
National Paymentech Connection
According to an old version of the footer on its website and its filing with the Oregon business registry, Riverside Payments appears to have shared an address with National Paymentech at 9600 NE Cascades Parkway STE 220, Portland, Oregon 97220. However, the company’s contact page has also previously listed a different location at 111 SW 5th Ave #3150, Portland, Oregon 97204, and a representative of the company has stated that the company’s offices are actually located at 12500 SE 2nd Circle #240, Vancouver, Washington 98684. Riverside Payments and National Paymentech have both been represented by the law offices of Mark Sampath in the past, and Mr. Sampath currently serves as corporate counsel to National Paymentech. Taken as a whole, these facts seem to suggest that there is some kind of connection between National Paymentech and Riverside Payments. A Riverside Payments representative has stated that the 2 companies previously worked together but have since severed ties.
Riverside Payments Ownership
Brandon Skinner, the president and CEO of Riverside Payments, is a former employee of Expect Payment Solutions, a merchant services provider based in Vancouver, Washington. However, the current owner of Expect Payment Solutions has stated that there is no current affiliation between the 2 companies. Riverside Payments is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California.
Riverside Payments Review Table of Contents
- Costs & Contract: Riverside Payments appears to offer a three-year contract with an early termination fee of up to $695. The company utilizes Authorize.Net, Payeezy, and eProcessing Network at online payment gateways for e-commerce merchants.
- Complaints & Service: Riverside Payments has received more than 100 public complaints.
- BBB Rating: Riverside Payments currently has an “A+” rating with the Better Business Bureau and has received 45 complaints and 263 reviews in the past 3 years.
- Sales & Marketing: Riverside Payments hires independent sales agents and has received a moderate number of complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Riverside Payments
Seems all great up front, but too many customer let downs at installs and service. The majority of people are 1099, and work their butts off, but seems like the focus is get a few accounts ( and reps get paid so far out ) they leave and the accounts go to the HOUSE. On going RED FLAGS and customer complaints and although they have great pricing, they rarely maintain taking care of the customer. The ongoing issues of oversell, and no backup on the backend. DO NOT WASTE YOUR TIME AND ENERGY WORKING FOR THEM – IT IS A BIG TURNOVER FOR 99% OF THE TEAM.
They must have all of their little drones putting these reviews up because they are simply not trustworthy. DO NOT DO BUSINESS WITH THEM!!!! They’ve promised for 3 to 4 months now to make things right and have not done so. The owe my business hundreds for services never rendered. They will try to suck you in! I have tons of corresponding emails with their promises of fixing this and will start posting them shortly. I have snapshots and I have forwarded them to a different email address to make sure they’re all saved. I will post on every platform I can find, and also report this company to the appropriate authorities.
I sold my business and reached out to Riverside Payments to cancel my account. There were some bumps along the way, but Hanna went above and beyond to help resolve the issues. She has been the best!! Very patient and great customer service!! Thank you Hanna!!
I called Riverside Payment and Robyn help with all the question that I had. Customers Service is Great. Thank you so much Robyn your excellent.
After eight months and getting the Better Business Bureau involved Riverside Payments finally refunded my account the money that was taken after I cancelled my agreement with them. Thank you!
Just another shady processor. I terminated them in June 2020. They continued to charge my account every month. They asked me to provide bank statements to prove their excess charges. They then refunded me $99.00 and ignored the other $617.00 they owed. Do not do business ess with them.
Be careful, they are the worst option. a lot hide fees
This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill
-Phillip
They Resolve for now the problems.
Riverside Payments have not honored their original contract and have made promises they have not followed through with. Because of this, I have incurred hundreds of dollars in fees that I should not have been charged. They will not provide a resolution, just more unfulfilled promises.
This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill
-Phillip
Riverside Payments responded to my review and provided a remedy to my issue right away with great resolve. I am very satisfied with their quick response and how they handled my situation. I would highly recommend them!
Hi Tammi,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Maggie’s Buns
Forest Grove,OR
Maggies is closed Riverside often finds closed businesses and try to make it sound like they have given positive reviews. https://pamplinmedia.com/fgnt/36-news/419771-323768-maggies-buns-to-close-after-22-years-in-business-
Wanted to take a moment and comment on my recent Riverside Payments experience with Helen S.
I was failing my compliance audit and it was negatively impacting my rates. Helen saw my frustration and assisted in the process until I was compliant.
It is hard to express what this meant to me and the relief I felt knowing it was handled. A+ performer.
We are an auto service and tow company, and are very pleased with the quick deposits and friendly service that Riverside Payments Provide.
Hi Peggy,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!