Riverside Payments Review

Overview

Founded in 2014, Riverside Payments (riversidepayments.com) is a Portland-based merchant account provider serving most standard-risk business types. The company is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California.

According to an old version of the footer on its website and its filing with the Oregon business registry, Riverside Payments appears to have shared an address with National Paymentech at 9600 NE Cascades Parkway STE 220, Portland, Oregon 97220. However, the company’s contact page has also previously listed a different location at 111 SW 5th Ave #3150, Portland, Oregon 97204, and a representative of the company has stated that the company’s offices are actually located at 12500 SE 2nd Circle #240, Vancouver, Washington 98684. Riverside Payments and National Paymentech have both been represented by the law offices of Mark Sampath in the past, and Mr. Sampath currently serves as corporate counsel to National Paymentech. Taken as a whole, these facts seem to suggest that there is some kind of connection between National Paymentech and Riverside Payments. A Riverside Payments representative has stated that the two companies previously worked together but have since severed ties.

Brandon Skinner, the president and CEO of Riverside Payments, is a former employee of Expect Payment Solutions, a merchant services provider based in Vancouver, Washington. However, the current owner of Expect Payment Solutions has stated that there is no current affiliation between the two companies.

Key Points

  • Sales & Marketing: Riverside Payments hires independent sales agents and has received a moderate number of complaints about its sales practices.
  • Costs & Contract: Riverside Payments appears to offer a three-year contract with an early termination fee of up to $695.
  • Complaints & Service: Riverside Payments has received more than 50 public complaints.
  • BBB Rating: Riverside Payments currently has an “A” rating with the Better Business Bureau and has received 41 complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Riverside Payments

Riverside Payments Products and Services

Industries

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • Restaurant
  • Automotive

Response from Riverside Payments

Brandon Skinner, CEO, and Jason Reese, CFO, co-founded Riverside Payments in 2014 with the mission of becoming The World’s Best Merchant Service Provider. Former co-founder, CEO and President of Expect Payment Solutions for 8 years, Skinner sold his shares to form a national company that extends the best services, products, security, and savings in the marketplace across the United States. Headquartered in Vancouver, Washington, Riverside Payments has additional offices in Portland, Seattle and Columbus, experiencing a growth rate of more than 1400% over the past 2 years. To keep improving support Riverside has recently added a number of Dedicated Client Success Managers to become more proactive in support of our merchants, communicating through multiple means including phone, text, and email. We work with the best Sales Groups and Independent Sales Agents across the country, who align with Riverside’s core values of Integrity, Passion, Fun, Excellence, and Community. We’ve even implemented a Merchant of the Month Program to recognize community leaders for their contributions. Complaints are taken very seriously and may result in additional training or termination, as we do not tolerate behavior that defies our high standards. National Paymentech (NPT) was one such sales group that we worked with for
little over a year and have since terminated our relationship due to the volume of complaints lodged against them, which did not align with the integrity of Riverside. Our focus at Riverside is to truly partner with our clients, ensuring that all merchant service and processing needs are being met with the goal of “Making Merchant Services Great Again!”

d

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

We have received a large number of similarly worded, unverified positive testimonials about Riverside Payments. We have reason to believe that at least some of these testimonials are fake. This has negatively impacted Riverside Payments’s score in this section.

Riverside Payments appears to utilize a combination of strategic partnerships, telemarketing, and both in-house and independent sales agents to market its services. The use of independent sales agents is typically linked to elevated complaint rates within the credit card processing industry, and we have found a few Riverside Payments complaints that mention aggressive telemarketing tactics and nondisclosure of contract terms. In this complaint, the merchant claims to have been told that she could close her business without facing an early termination fee from Riverside Payments. When she closed her business, she was assessed a fee. This complaint describes a poor experience with a sales representative over the phone. Other complaints that the company has received on other websites cite aggressive telemarketing practices and various misrepresentations by sales agents regarding fees and equipment lease terms.

Response from Riverside Payments

Standard practice in the industry, Independent Agents represent Riverside to thoroughly present our services to merchants across the United States. One thing that really separates Riverside is the ongoing training we provide along with quotes that are reviewed by National Sales Managers. We’ve recently implemented e-sign agreements, allowing clients to access instant copies of all documents, terms and conditions, as well as providing a comprehensive understanding of agreements through a complete explanation of all documents by highly trained representatives. Additionally, upon the install, clients receive another copy of the agreement. To take it a step further, Riverside offers a Guarantee of Savings, which ensures that clients are saving money throughout the entire term of the agreement, adding an extra layer of protection that goes above and beyond normal protocol for the maximum benefit of our clients. All agents affiliated with Riverside are expected to uphold the highest level of service, professionalism, and ethics.

Riverside Payments Marketing Example

d

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms 48 Months, Non-Cancellable

Riverside Payments does not disclose its rate structure or contract terms on its website, but we have found descriptions of the company’s fees in publicly filed merchant complaints. According to these complaints and the company’s official responses to them, Riverside Payments charges an early termination fee of up to $695, a $9.95 “reg product fee,” a $99 “annual comp svc fee,” a monthly minimum fee of $25, and a monthly statement fee of $5. There are also multiple complaints that state that the company’s agents sell non-cancellable equipment leases that last for up to 48 months and cost up to $190 per month. These leases also come with Liquidated Damages-style early termination fees, resulting in reported cancellation penalties totaling thousands of dollars.

Some of the leasing companies mentioned by complainants or by Riverside Payments include First Data Global Leasing, Northern Leasing Systems, and Executech Lease Group. A Riverside representative has stated that the company has severed ties with Northern Leasing. Overall, these terms appear to be about average for the industry, but the common complaints about undisclosed lease terms are troubling enough to lower the company’s score to a “D.”

Response from Riverside Payments

Riverside Payments provides extensive training to all sales agents to minimize confusion during the sales process, and represent our company with moral integrity. Our new e-sign agreements allow clients to have instant access to the documents and another copy at the time of install, while extensively trained agents walk clients through each page one-by-one to ensure complete understanding and awareness of all terms and conditions. If a client is signed up in a lease, as an added layer of security, clients complete a verbal verification with our leasing partners to confirm full acknowledgement of the terms and conditions, that the agreement is in the form of a lease, and to review payment schedules. Multiple emails and texts are subsequently employed introducing leasing partners and reiterating terms and conditions, and payment schedules. The lease payment is always factored into the quote if being set up with a lease. If a savings is quoted Riverside backs that up with our Guarantee of Savings that goes above and beyond standard industry practices, ensuring that clients will save money during the term of the agreement. Dedicated to working with the best partners in the industry, Riverside aligns with First Data Global Leasing, Executech Lease Group, and Time Payment Corp., and has since severed ties with Northern Leasing for the good of the client. Riverside enjoys many strategic partnerships with POS companies such as Future, Revel, Digital Dining and Clover, and offer clients multiple leasing options that allow them to acquire brand new, state-of-the-art systems with zero upfront costs. We uphold the highest level of standards for our representatives and take immediate action at the first sign of any ethical violation. In summary, Riverside Payments is dedicated to simplifying the sales process to minimize confusion, providing continual training to support ethical practices, implementing the highest level of professionalism and expertise, acquiring feedback from clients to afford a greater overall experience, and offering the best product, service and support to each and every one of our clients.

c

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 50+
Live Customer Support Yes
Most Common Complaint Sales Tactics

We have located more than 50 negative Riverside Payments reviews, some of which accuse the company of being a ripoff or a scam. As noted in the above sections, most Riverside complaints mention persistent telemarketing calls and nondisclosure of contract terms, particularly in relation to equipment leases. There is also a negative news report related to a Texas business owner who claims to have been trapped in an unwanted equipment lease and subsequent lawsuit. A Riverside representative has stated that this merchant’s grievance was ultimately resolved.

Riverside Payments has responded to many of these complaints in a professional tone, although the company appears to offer refunds on a case-by-case basis. Some complainants were held accountable for the contract they signed despite their claims that they were deceived, while others received offers of refunds from Riverside Payments representatives. The company’s complaint total is moderate-to-high for the time that it has been operating. We have therefore assigned it a rating of “C” in this category. Riverside offers a phone number on its website, but it is unclear whether this is a sales line or a customer support line.

Response from Riverside Payments

With a client base of well over 3000 merchants and meeting with hundreds of potential clients per month, Riverside’s complaint ratio is less than 1%, and we are dedicated to minimizing that number even more. We have both outsourced and in-house marketing teams, focused on ensuring our product gets in front of prospective clients. Highly trained and experienced Independent Agents are dedicated to making sure clients know the terms and conditions of all agreements they sign, minimizing miscommunication or confusion during the sales process so that we can provide the best possible service. Every client receives a copy of the agreement at signing and again at installation. If the client signs up for a lease the client completes a verbal verification phone call from the leasing company after installation to further confirm full awareness and understanding of the terms of the lease. In addition, multiple texts and emails disclose leasing partners and payment schedules. In alignment with our goal of becoming the best, Riverside must in-turn offer the best service in the industry, and that is why every client we sign has a dedicated Client Success Manager to allow for a “go to” person, 24/7—365. Additionally, Riverside’s Guarantee of Savings assures clients receive a savings as promised. In regards to the negative complaint lodged by the business in Texas, a complete resolution has been achieved. There was a miscommunication, and the client has since been fully refunded, and their account with Riverside and all partners has been successfully closed. Riverside welcomes all feedback negative or positive as it gives us an opportunity to learn how to be better in the marketplace. Thank you to clients that have posted on CPO and thank you for working with us to resolve the issue at hand and find a solution to that problem. Also, thank you to the clients with all of the positive feedback as well. Riverside keeps thorough records of all communications and correspondence with clients and encourages close communication so that if a challenge arises, we can quickly arrive at a solution.

c

BBB

Key Points - BBB

Product & Service Complaints 28
Billing & Collection Complaints 6
Advertising & Sales Complaints 5
Guarantee & Warranty Complaints 0
Delivery Complaints 2

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Riverside Payments is not accredited with the Better Business Bureau and currently has an “A” rating. The company has received 41 complaints since its BBB profile was opened in March 2015, with 28 related to product or service issues, six related to billing or collection disputes, two having to do with delivery, and five due to advertising or sales disputes. Seven complaints received a satisfactory resolution, while the remaining 34 complaints either were not resolved to the satisfaction of the complainant or did not receive a final response from the complainant. In light of the company’s complaint total, resolution ratio, and time in business, we have adjusted the BBB’s rating to a “C.”

Response from Riverside Payments

The core of our foundation at Riverside Payments centers on providing excellent customer support, which we uphold to the highest priority. Continually implementing improved practices to support client needs and enhance the customer experience, Riverside is dedicated to responding quickly to any complaints to arrive at a swift resolution. With an improved score from a “B+” to the “A” rating we currently enjoy, Riverside strives to achieve an “A+” rating with The Better Business Bureau in the very near future.

Riverside Payments Logo

Riverside Payments Bottom Line

Riverside Payments currently rates as an average merchant services provider according to our rating criteria. Since its inception, the company has received a steady stream of complaints related to its sales tactics and contract terms. Riverside has taken steps to address some of these issues in recent months, but their efforts have yet to slow the rate at which the company accumulates negative reviews. There is also no indication that Riverside’s pricing and contract terms have become more merchant-friendly since our last update. We will continue to monitor the company and adjust our grade as more information becomes available.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

Schedule a Consultation with Phillip

201 Reviews Leave Your Review for Riverside Payments Below

    Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  1. Michael Laskin says:

    Simply put, the staff at Riverside payments is crushing the customer service game. Anytime I call, i’m immediately transferred to a knowledgeable staff member that can address my concerns in quick fashion. This is my 3rd company in 10 years, and these guys get it. No wait times, they value my time, but take the time to make sure everything is explained to my (sometimes 5 grader brain) understanding. Oh, and also, they do what they say they’re going to do, they notate every call, handle business for my business.

    1. Phillip says:

      Hi Michael,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  2. Larry Dunn says:

    Great company to work with. They are extremely polite, and always asking if there are any areas you might need help with. Good jobs folks!

    1. Phillip says:

      Hi Larry,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  3. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  4. Carrie says:

    Helen was been amazing with helping getting switched from our old processor and our rep Todd has been a great asset here locally

    1. Phillip says:

      Hi Carrie,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  5. Riverside Payments provides the customer service that we have been looking for. Very helpful, love the transparency, and they are there to answer any questions. I have enjoyed working with every person I have had contact with from sales to IT, to customer service. I highly recommend this service.

  6. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  7. Riverside has provided excellent service. I never have to think about merchant services, which is exactly as it should be.

  8. This company is great to work with. They are friendly and very knowledgeable. They are quick to answer questions and has great customer service. Highly recommended!

  9. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  10. April was extremely helpful in making sure I got everything I needed!

  11. Noe Cantu La Taqueria mexican Grill says:

    The best rates destinee was very helpful

    1. Phillip says:

      Hi Noe,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

  12. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  13. Holli Breshears says:

    I really appreciate Destinee and all the help she’s given me. She’s my go-to gal!

    1. Phillip says:

      Hi Holli,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  14. Bing Formento says:

    Good Campany, Great Customer Service. Manila BBQ Thanks you for your great customer service and for helping us with all of our merchant processing needs.

    1. Phillip says:

      Hi Bing,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

    2. Bing Formento says:

      Manila BBQ
      4500 E. Sunset Rd Henderson NV 89014

  15. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  16. Donna says:

    Great people great service and fast at replying and solving problems that needed attention

    1. Phillip says:

      Hi Donna,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Donna says:

        Donna fang
        China luck
        740 mountain view road
        Rapid city sd 57702

  17. Kenneth Johnson says:

    April and everybody at Riverside Payments has work very hard to make easy to get up and running with taking credit cards for my business.

  18. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  19. Dawn Vieaux says:

    Excellent service

    1. Phillip says:

      Hi Dawn,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  20. Great company to do business with. Had an issue only once. It was dealt with and resolved expediently. It turned out the issue was caused by our Point of Sale system and not Riverside Payments. Just signed up for the Online Portal after instructions from April who was very knowledgeable and courteous, It was simple and is very useful.

  21. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  22. Excellent customer service. They really work to make sure you are paying a fair price for charge card services. They took the time to review our previous credit card records and made recommendations that saved our company a lot of money.

  23. Nick says:

    I have very mixed opinions about these guys as a company. On one hand, they have very low rates, which is enticing, but on the other hand, switching over to them for my processor has been a complete pain in the ass. Between taking 9 months to actually be able to get switched over to them, and losing about $1500 in sales in our first three months with them because they forgot to check a single box on the back end that made it impossible for my customers to make purchases with AMEX, while also starting out with a much higher processing fee than I was told (which was higher than my previous provider), and finally, billing me a $500 tobacco processing fee which was promised to be covered, has seriously had me question the competence of this company. Ever since starting with them, I’ve felt that I’ve had to keep them on a tight leash and comb over every statement just to make sure things are kept in line and are staying how I finally have them.

    Would I recommend them to a friend? Likely no. Is all of this hassle worth the overall 1% less than I am paying compared to my previous provider? Maybe, over time.

    The only good thing that I really have to say is that things started getting better once Robyn started helping me halfway through this mess, and I’m now at a point where I am comfortable with the company. Of all the employees I’ve worked with over there, she is certainly my favorite because she gets things done and always has a good attitude about it. I likely would have cancelled these guys and stayed with my previous provider if it wasn’t for her.

  24. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  25. Excellent company to work with.Helped me every step of transition from old company. Great customer service and tech support. Always there to answer all your questions.

  26. Ron Walker says:

    destinee was very helpful

    1. Phillip says:

      Hi Ron,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  27. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  28. This company has been nothing but helpful with a very knowledgeable and helpful staff.

  29. Dan Kelly says:

    We recently changed to Riverside Payments our experience so far has been very good, everyone has been professional and the service has been as promised.

  30. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  31. AGNES MINEV says:

    excellent customer service. my problem with first data was quickly resolved. thank you Helen!

    1. Phillip says:

      Hi Agnes,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  32. Tony says:

    In the 1-1/2 years we have worked with this processor, we have received excellent service from their customer and technical support teams. They have been quick to respond to any needs or questions and to resolve any issues. Robyn Ruiz in customer support and Shane in technical support have been especially helpful.

  33. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  34. Jay says:

    It took a couple of months for Riverside to coordinate with my POS Provider TALECH) to get the correct equipment to me, but since then (about 5 months, now) everything has worked well and their savings projections have been met.
    Their reports are easy to understand and arrive promptly.
    No complaints.

    1. Phillip says:

      Hi Jay,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  35. Glen says:

    We changed to Riverside from a processor that was constantly a problem. Riverside not only was very helpful switching from the old company but also has been great ever since.

    1. Phillip says:

      Hi Glen,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  36. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  37. Robin Ruiz have help me for the last 12 months I think she is been grate she have resolved all of my concerns I’m glad she is helping me now she really cares thanks Robin.

  38. Patricia A Morrison says:

    We use Riverside Payments to process our credit cards and we are very pleased with them. We would recommend them a business for all their credit card processing needs.

    1. Phillip says:

      Hi Patricia,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  39. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  40. Carlesia Taylor says:

    Riverside’s fees are lower than our previous credit care processing company, which is really nice for a small business. Their support staff and everyone that I have spoken with is very helpful, friendly and makes sure that you understand everything, they are willing to stay on the phone through any process and help you through anything. They all have been so polite and friendly. It has been a pleasure doing business with them.

    1. Phillip says:

      Hi Carlesia,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  41. Elvira Subia says:

    Vintage Crown
    Galveston, Texas

  42. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  43. Viki says:

    Overall very friendly customer service. My only complaint about Riverside is that my batches do not hit the bank on the same dates.

    1. Phillip says:

      Hi Viki,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  44. Thank you Helen S. for the great customer service today. You followed through and answered my questions and then some. It is nice to do business with a company that cares about small businesses. Thank you!

  45. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  46. Danna K&B Cleaning solutions says:

    Destinee Ryder was so helpful with an issue that I was having. I had called 4 times before to get help and no one could help. She was the only one to take the time to help me figure out what I needed to do. I really respect that she took the time to get my issue resolved. She also was so pleasant to me on the phone

    1. Phillip says:

      Hello,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

  47. Elvira Subia says:

    I always have a great experience when I call customer service. I love talking to Destinee, she is so helpful.

    1. CPO Admin says:

      Hi Elvira,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  48. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  49. Yen Luong says:

    I owned a Spa in Oregon and I have been in business with Riverside Payment for at least a year. Before getting involve with Riverside Payment I had a chance to use iPayment and Bank of America Merchant Service but neither was able to offer the service like Riverside Payment did.

    Every issue was resolved professionally in a timely manner. Whether it was by email or phone. Every email I sent in I always get a reply from the Riverside team and to me this means a lot. The team always try their best to maintain communication with me. Not a single email or phone call was left unanswered.

    They always provide me more than I ask for.

  50. Diana Wyant says:

    We have been in business since 1980 we have NEVER had a charge back. Destinee Ryder at Riverside was very helpful. She was there and stayed by my side to offer any help I needed. Thank you Destinee.

    1. CPO Admin says:

      Hi Diana,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  51. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  52. Nancy Krump says:

    I want to thank Riverside for a great helper from their customer service today with April doing an exceptional job to help me and please me. She was so patient and kind with me learning to open and operate the website online information site. Thank You!

    1. CPO Admin says:

      Hi Nancy,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Nancy Krump and Michael Krump DDS PC says:

        Downtown Dental Rapid City SD

  53. Satyam says:

    To remove this review, the customer care department from Riverside Payments had offered me $75.00 (customer service rep April Wetzel) and termination department offered me termination fee $695.00 (rep Ammi Grace). Based on this we can see that they know they did a mistake from their side therefore offering me $$ to cover up their mistakes. I did not agree to any of their offers because this showed me how important Google Reviews were to them.

    The first and last worst decision I have made in my life was by signing up Riverside Payment services through Sales Representative Aaron Fulton and Dan Riddle, National Sales Manager. They both convinced me by saying that there will be no other charges other than the Effective rate 2% and monthly equipment fee $240.00. When the end of the month statement came there were charges for:
    -BATCH HEADER….$0.70
    -MIN MONTHLY FEE…..$18.32
    -REG PRODUCT FEE…..$9.95
    -DEBIT ACCESS FEE…..$8.00
    -DOLLAR FOR PORTLAND…….$1.00
    -SUSAN G KOMAN……$1.00
    -CLOVER SERVICE FEE……..$39.00

    If I have been told that I will be charged for these fees I would have not signed up. Clover is partnered with Riverside they have been charging me monthly fees without me knowing, when I asked the Sales Rep Aaron Fulton he told me that he had no idea about Clover fees and that I have not read the small disclaimer on the agreement about me being charged for the fees. As a Sales Rep he should know what fees will be charged from both companies, when I tried calling him he ignored my call but when I called from another number he immediately answered. Aaron and April Wetzel discussed and agreed to wave my Clover fees, by this time I had enough I wanted to terminate the service.
    Finally, I can tell you one thing, they easily made me sign up by showing lower rates and have easily escaped my situation. Now Im stuck with 4 years agreement paying the equipment fee.
    They make good money if a customer terminates their service because they can get money from the agreement contract and $695.00 termination fee. (Unbelievably high price for a termination)

  54. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  55. Sierra Tinsley says:

    Riverside Payments is the best credit card processing company I have worked with. Being the office manager, there’s a lot to take care of day to day, but the least of my worries is the processing system. They made it a smooth transition from my previous company, and they’ve helped me the entire way with any issues. Robin Ruiz is typically who I work with, and she makes sure you’re taken care of.

    1. CPO Admin says:

      Hi Sierra, please reply to this comment with your business name and testimonial in order to authenticate your testimonial. Thanks!

  56. Carol says:

    I have had a great experience transitioning out credit card processing to riverside payments. They have the best customer service that I have ever experienced with any other processing company. When I call with a question or concern, I always get a person on the line to help me. The customer service has been exceptional

    1. CPO Admin says:

      Hi Carol,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Carol Grebosky says:

        I have had a great experience transitioning our credit card processing over to riverside payments. The customer service has been exceptional. Whenever I call with a question or an issue I always get a customer service rep to help me. I have been very pleased with this company.

        1. CPO Admin says:

          Hi Carol,

          This is the second comment along these lines that you have left. Riverside Payments has a history of posting possibly fake testimonials. Please reply to this comment with your business name and location in order to authenticate your testimonial, or your comments will be deleted. Thanks!

  57. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  58. Janene lucas says:

    Their equipment works great and easy to keep track with inventory, credit card transactions, and hours my employers have worked

    1. CPO Admin says:

      Hi Janene,

      This is the second comment along these lines that you have left in the past week. Riverside Payments has a history of posting possibly fake testimonials. Please reply to this comment with your business name and location in order to authenticate your testimonial, or your comments will be deleted. Thanks!

  59. janene lucas says:

    There customer service is great and there equipment helps to run our business professionally and keep track of our inventory and transactions.

    1. CPO Admin says:

      Hi Janene,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. janene lucas says:

        Main Street Bar
        Borger, TX

  60. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  61. Larry Wood says:

    My experience the Riverside’s customer service department could not be better. I have spoke with them 3 times recently. All of them was a very pleasant experience. The last time agent name was April. I could not have been treated better. She was just great.

    1. CPO Admin says:

      Hi Larry,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  62. Monte Thompson says:

    Customer service is absolutely the best we’ve dealt with in CC processing.

    1. CPO Admin says:

      Hi Monte,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  63. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  64. So far all my dealings with Riverside payments have been nothing but Pleasant Hope to have a good relationship going well into the future.

  65. I took over a small business, and Robyn Ruiz personally helped through the entire process. I had a great experience, and she was knowledgable and polite through the entire process.

  66. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  67. Jack Eagan says:

    Riverside Payments has been wonderful to work with. We’ve only been with them for a short time, but they have been very attentive to our needs as a business.

    1. CPO Admin says:

      Hi Jack,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Jack Eagan says:

        We are Mangia Italiano, located at 3145 South Grand Blvd, St. Louis, Missouri. Best Italian food and in St. Louis!

  68. Riverside Payments customer service has been 10++++
    Very helpful on to resolve the simplest of questions. Highly recommend

  69. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  70. I have been very pleased with Riverside Payments and their customer service. They respond promptly and are very courteous. They answer my questions thoroughly and in a way I can understand. If they say they will check into something they follow through and do exactly what they say they will do.

  71. stanley athan says:

    Very helpful in every way. Customer service is solid.

    1. CPO Admin says:

      Hi Stanley,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  72. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  73. Dale Mann says:

    I’d like thank them for turning a negative into a positive experience !

    1. CPO Admin says:

      Hi Dale,

      Please elaborate on your experience and reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  74. DeAnna Haase says:

    Brand new service for us. So far, customer service on the phone has been helpful and quick. They sent someone out the next day when I asked for some help with a couple issues.

    1. CPO Admin says:

      Hi DeAnna,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  75. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  76. Aman Verma says:

    Great service, friendly and supportive staff.

    1. CPO Admin says:

      Hi Aman,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  77. Joel Hanson says:

    April Wetzel with Riverside Payments was awesome in assisting me with my account!

    1. CPO Admin says:

      Hi Joel,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  78. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  79. Cynthia Nunnelley says:

    This company has made my life so much easier. I like the monthly statements they are easy to balance and i always know where I am on my statements. Very user freindly. Thank you!!

    1. CPO Admin says:

      Hi Cynthia,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  80. I am very satisfied with Riverside Payments. They respond quickly and efficiently with my concerns or questions.

  81. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  82. Casa Hacienda Grill says:

    I’m very happy with riverside payments because I’m saving a lot of money comparing with my previous company!!!

    1. CPO Admin says:

      Hello,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

      1. Casa Hacienda Grill says:

        As a manager of Casa Hacienda Grill, located in 1264 E Dublin Granville Rd, Columbus Oh, I’m very happy with Riverside Payments for their great rates and big savings we’re having with them; moreover for their fast respond to any issues or concerns we might have.

  83. Riverside has treated me very well. They are in the business of saving me money, and the support staff is very helpful when I reach out. They seem to be interested in my best interest, and put in an honest effort helping me whenever I have issues. Also, the included card reading equipment is a perk that I never received from my prior processor.

    1. Nick Van Helden
      Owner – VanVal Vapor
      [email protected]

  84. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  85. CPO Admin says:

    Hi Jessica,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  86. CPO Admin says:

    Hi Jenny,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

    1. Jenny says:

      Family Thrift Store

      1. CPO Admin says:

        Hi Jenny,

        Please specify your business’s location in order to authenticate your testimonial. Thanks!

  87. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  88. loggers taphouse says:

    we always receive great service and turn around times for problems and questions

    1. CPO Admin says:

      Hello,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

      1. Loggers Taphouse says:

        our adress is 2060 nw. stewart parkway, roseburg,oregon 97471.
        Owners are Cathy Martin and Sam Gross
        General Manager- Doug Longfellow

  89. April Wetzel in Customer Service was extremely helpful and answered all of my questions. She took extra steps to explain why and helped me set up my online profile. I would say she definitely goes above and beyond with her job. Keep up the good work April, you deserve a raise.

  90. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  91. CPO Admin says:

    Hi Norma,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  92. CPO Admin says:

    Hi Daniel,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  93. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  94. Geneva Blanchard says:

    Justin and his team members cut my expenses in half, paid my former contract off without hesitation. Mypos system ie computer, programs, and reports will be transparent. unlike My former company that had hidden fees on every page. I give them 5 stars.

    1. CPO Admin says:

      Hi Geneva,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Geneva Blanchard says:

        Ooh La La Boutique LLC

        1. CPO Admin says:

          Hi Geneva,

          Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

          1. Geneva Blanchard says:

            5426 Highway 90
            Milton, FL 32571

  95. Maggie says:

    Riverside has always helped us in a very timely manner. Very appreciative of their polite and very helpful tech team!

  96. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  97. Brenton says:

    I have dealt with at least half a dozen of their reps in different departments and have across the board had amazing experiences. Without exception every employee of theirs that I’ve interacted with has been extremely friendly, helpful and knowledgeable. As a business owner this had made my life so much easier.
    -The Waypost
    Portland

  98. CPO Admin says:

    Hi Dick,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  99. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  100. CPO Admin says:

    Hi Jenny,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  101. Ken Bryan says:

    Our company has been with Riverside Payments for 2 years and have been extremely happy with their services. They are quick to respond, solve and correct (if needed) any issues. I would highly recommend them to anyone looking for a merchant services provider.

    1. CPO Admin says:

      Hi Ken,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Ken Bryan says:

        Our company has been with Riverside Payments for 2 years and have been extremely happy with their services. They are quick to respond, solve and correct (if needed) any issues. I would highly recommend them to anyone looking for a merchant services provider.

  102. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  103. Steven says:

    Amazing company with an amazing CEO, Brandon Skinner is the best CEO in the country! He is also the most appochable CEO, and this is coming from someone who worked for another processing company before this one, Jermey and Brandon have been a real honor to work for! They have requirements for us as sales reps in order to continue on the draw program, which is totally understandable, and unfortunately I didn’t meet their requirements, but told me what I needed to do to get reinstated on the draw program. I love Riverside payments and Brandon! Will proudly stand behind them, because they stand behind me!

  104. CPO Admin says:

    Hi Luis,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  105. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  106. Karen A says:

    We’ve been with Riverside Payments for some months now. I am very happy with this service particularly the really excellent customer service. I’m not thrilled having to rent equipment I don’t use but it is what it is. My former merchant service batching procedures were almost impossible. Riverside with plug n pay is soooo much easier when reconciling. The customer service is really phenomenal and their help is worth everything!

  107. Update to my earlier review dated March 9, 2017. We are in the process of working out the issues we’ve had with Riverside Payments. Hopefully within a month or two all issue will be resolved and we will be able to say we are satisfied. To their credit I intend to write a new review then.

  108. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  109. Riverside Payments is the absolute worst credit card processor out there! They start out great until you sign contracts and then everything falls apart. The amount of problems is absolutely unbelievable. I am writing this review in hopes of helping someone else stay clear of these jokers. They lie, they don’t come through for you and they don’t follow through on what they promise. If you are thinking about going with this company PLEASE do your homework and research them carefully. They guaranteed us a savings of 24.17% and as of this post we have paid almost double in fees. They will tell you they are a full service processor. This is NOT true. They sub out everything and then take zero responsibility when you have a question or problem. Don’t fall for their marketing trap!

    1. Mary says:

      Please contact me

  110. Randy Watson says:

    Riverside Payments has been taking care of my merchant services for over two years and their service is exceptional. I really like the text every day telling me the deposit $$$ to expect. Great company. Thank you Riverside !!!

    1. CPO Admin says:

      Hi Randy,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  111. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  112. Melissa says:

    Great customer service!

    1. Melissa says:

      For me at K’s Consignment Shop – great customer service!

  113. Sherry Zhu says:

    Great customer service and helpful local reps. They saved me over $400, so that was good too! – Sherry, Old Town Buffet, Bowling Green

  114. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  115. Cole says:

    Riverside attempted to resolve the complaint below through our mediation program but Cole declined to participate. Below is Riverside’s response:

    Thank you for providing very candid feedback for us to consider and from which we can improve. After conducting a thorough review of your account, we had previously documented having provided trace numbers that indicate you are in fact receiving 24-hour funding. To double confirm, we took it a step further and performed a 3-way call with you and your bank, at which time they also confirmed that we are indeed providing you with 24-hour funding, which cleared up that matter. At your request, we conducted a rate review, revealing that we are indeed saving you money compared to your previous provider, which is the primary reason you switched to Riverside. Thank you for continuing to process with Riverside and for communicating your concerns. We are always available to help our clients with anything they might need to make their processing experience run smoothly. Please reach out if we can be of any further assistance.


    I have the same problem with riverside. They told me the same thing . Bs with the next day money in the account, bs with the 90 days . Now I’m stuck with this bs company

  116. Sean S says:

    Do not do business with this company.

    I fell for the “guarantee” that Riverside would save me money. They also attached a page that said they would be at 2.18%. The months following I was welcomed with rates as high as 5.5%, after complaining they would refund me down to about 2.18%, at least until canceled my old processor, then this rate started to increase and the excuses came out. It is incredibly time consuming to go back and forth with these guys to get a reasonable rate, the equipment is very poor and getting any assistance requires numerous complaints/contacts (even to get my personal cell phone number off of the customer receipts.)
    For more details see my BBB complaint (in process at the time of this writing.) They also committed fraud by pulling pages in and out of the contract as they saw fit (I can prove this with initials from their agent and time stamp from my scanner.) I am not sure where this will go but I imagine legal fees will be involved as I have had to switch my bank account just to get away from the numerous ‘accidental’ charges from this company. Save yourself some time and money and stay away… also be sure to look up the lawsuit in New York against Brandon Skinner.

  117. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  118. Mary Stanley says:

    Riverside attempted to resolve the complaint below through our mediation program but Mary Stanley declined to participate. Below is Riverside’s response:

    First and foremost, we appreciate the feedback you have provided. We are definitely saddened to hear that you would not recommend us to other companies, as we pride ourselves on customer service and referrals, which is actually one of the primary ways we acquire business. To be clear, we never filed a suit against you or your business. We would also like to point out that we not only verbalized that you would receive savings, but also formally signed a written guarantee of savings in which we would abide, or release you without penalty. After signing up at the end of the month, your account was approved and went into an automated system, at which point we could not stop the billing, but immediately processed your requested refunds. The funds were then promptly deposited into your account. Before giving Riverside a fair opportunity to provide you with our promise of savings, you requested to cancel. We immediately started the cancellation process, which was delayed due to the fact that we needed you to complete proper cancellation documents, but we were unable to reach you for 2 months, though making multiple attempts via email, text, and phone. In our system, there was no record of your equipment being returned, which triggered the collections and legal department to reach out to you in inquiry. Once we were finally able to reach you and confirm the return of the equipment, your account was promptly closed with no early termination fees. We’re sorry to have lost you as a client, and once again thank you for the feedback.


    I do not recommend this company. They used high pressure sales tactics. Promised all kinds of savings verbally. Slipped in a lease for some chip card readers for an astounding cancellation cost of $12,000.00 for 4 chip readers. Insisted that I sign a contract stating I had already received the equipment when I hadn’t. I can prove this by the tracking numbers of delivery and date on contract. Promised to pick up all fees for transferring the account and for the equipment but there was no written assurance, just verbal. I started to receive statements listing charges that made no sense before we were even hooked up to their system. I immediately returned the equipment and informed them, my bank, and POS provider that I was not going to do business with them. Now they are threatening to sue me. Do not get involved with these people. They did return some of the charges but their system is so screwed up and the charges so unrelated to reality that it seems dangerous to my bank account to give them access to our processing, and since we had not connected their equipment and not begun to process credit card I decided to terminate our relationship. I also received a phone call from a merchant in another town who said I was being used as a reference and described the high pressure tactis, the verbal promises and the equipment contract that I experienced. I told him my experineces and that I had immediately returned the equipment because of the bizarre charges that appeared even before I received the equipment. He said the sales rep represented that I was a satisfied customer at a point in time when they knew I had not even begun to use their services. This is really scammy.

    1. John G. says:

      Mary, please check your business’ facebook messenger so we can connect to work together to fight Riverside. I sent you a messager on Feb 18th and again today. Thanks.

      1. Mary says:

        I did not see any messages, Perhaps you sent to the wrong addy. Please try again.

        1. John G. says:

          Message was sent to The Velvet Swan. Is this not the correct business? I have sent two messages.

    2. Mary Stanley says:

      The above is not true and I continue to receive invoices from your company.

  119. CPO Admin says:

    Hi Bethany,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  120. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  121. CPO Admin says:

    Hi Dafei,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  122. kevin says:

    Just started having business with this credit company. Good service ,Good price so far. Will stay if company keep the same service and price.

  123. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  124. Diana Malone says:

    Riverside Payment Inc. has been there every step of the way to help my company, Southern 7 Vapors, work through any processing issues or to just answer questions . I have received excellent customer service from anyone of the staff I have had contact with and would recommend Riverside Payment Inc. to anyone looking to leave their present processing company or just starting a business.

  125. Riverside Payments. What can I say? Their customer service is STELLAR! As is their Tech support. I’ve called and talked to Ryan P. many times in customer service and he is quick to help, upbeat and has a personality that makes it hard not to smile. Mike in tech support is helpful and quick to identify issues and help me resolve them. My only negative is that they don’t have any service techs in my area, so any issue I have electronically I have to call and be walked through how to fix it. But that isn’t that big of a deal since they are very well informed on their product and CAN walk me through the issue. I’m very satisfied I switched to them!

  126. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  127. Juice Theory says:

    Good rates.. most important thing they have very helpful customer service !!
    Highly recommend!!
    Riverside is the perfect choice for your business!!

    1. CPO Admin says:

      Hello,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Murtada says:

        It’s Juice Theory at Rolla Missouri
        809 N Rolla st
        Rolla , Mo 65401

        Thank you for your service much very blessed to do business with River side payment.

  128. Morris &Linda McElvogue/Pop's Grill Polson Mt. says:

    We have had great service and problem solving with Riverside Payments! With the staff as well as management could not be more pleased.They are always easy to reach and quick to respond!

  129. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  130. CPO Admin says:

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  131. John Blubaugh says:

    Riverside sent me a cease and desist letter for posting a bad review about the company. They say that my contract prohibited me from saying anything negative about the company. I gave their legal department a rather graphic idea of what they could do with that order. I could have taken sales away from them since I was not paid and I went to work for a competing company. I didn’t do that. I could have taken other sales representatives with me with the offer of a better opportunity with a company that actually pays you for your sales. I didn’t do that.

    This shows you what they are all about and that little man, Brandon Skinner, thinks his legal staff can protect him from mean people who say nasty things about him. Guess again, Brandon.

    1. Jason says:

      Legally, you cannot actually switch companies that you signed with one merchant service company to another. Secondly, if you have questions about deals you were not paid on please feel free to contact [email protected]. It appears all deals that should be paid out have been. Thanks again for the review.

  132. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  133. thaicafe portchalotte says:

    Thai café portchalotte I contact with River.I’m happy with the river company and I can contact with them any time.They are very great service.

  134. I signed on with Riverside Payments after taking over Vtopia Cheese Shop and Deli. We were using Square for simplicity, but the reduced processing fees with Rivermark will save us thousands of dollars. The team has been so helpful with setting up the device and answering any questions we’ve had.

  135. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  136. John Blubaugh says:

    I am a recent account executive at Riverside Payments. Don’t go to work for these people. I made sales ranging from $100/month to $500/month and I had trouble getting paid on any of them. The one I did get paid on was a $14,400 lease that my national sales manager said I would be paid at least $1500 on. I got paid $245. I was never given any accounting of why this was all I was paid even though I requested it several times. I never got paid on any of the other deals. They take from four to eight weeks to install and verify every deal and they don’t pay until that deal is funded. They run a system where the national sales managers do all of the closing and they are woeful at it. The CEO of the company tried to close three sales for me and failed on all of them. The last one said that he would never process with Riverside because of the way he was treated by this man, Brandon Skinner. Another National Sales manager failed on two deals and my regular national Sales Manager closed at a rate of less than 5%. They provide very few appointments and expect you to cold call for the rest. The customer service issues led to four of the five deals I wrote cancelling. I am an experienced salesman and professional closer. I never got the chance to use that skill. I have been working in credit card processing and I had no trouble getting hired by another company that better matched my skills 24 hours after being let go by the company for complaining about their customer service. All of the money in this company goes to the National Sales Managers and they love strutting around on televised meetings with their expensive suits and shoes bragging about their Mercedes or Cadillac cars. They are all fluff and no substance and couldn’t close a deal if it was a walk in.

  137. Trevor Naugle says:

    Riverside Payments has great customer service not only are they great at communicating and staying in contact but they also saved me 42% from my previous provider thank you Riverside Payments!

    1. CPO Admin says:

      Hi Trevor,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  138. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  139. TEX BARBEE says:

    I would like to thank everyone at Riverside for their help in getting me setup. the follow up and customer service has been excellent and I would recommend their service to anyone.
    Tex

  140. Jojo Chan says:

    We switched from First Data to Riverside Payments and they saved us much more money than our previous credit card processing company. They had really good customer service. The representative was very helpful and responsible. I would recommend this company to anyone.
    There was no long wait times!

  141. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  142. rafael Duenas says:

    Riverside has great customer service especially, Masha, who has helped us out from getting us our equipment to getting gift cards she has been great.

    1. CPO Admin says:

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      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  143. I am very happy to have switched over to Riverside Payments during this past year. They have been nothing but helpful and speedy to help me get everything I need from them whether it is supplies or questions that I need answered! From my personal rep to the tech team they have given me nothing but great service.

  144. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  145. Pop's Grill says:

    We have had a great experience with Riversidepayments in Portland,Oregon! No problem is too small! We recieve great service, if it is imperative or just a little issue. Ryan and his staff are always there to answer the phone and answer questions! There is NO phone tree or just a message line but real people who care!

    1. CPO Admin says:

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  146. Jocelyn Fritzler says:

    Very good company. Very happy with rates and service we have received.

    1. CPO Admin says:

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      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  147. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  148. nga tran says:

    Riverside offered to resolve the complaint below via our mediation program, but this merchant declined to participate.


    Exactly the same story like mine. They put the 48 months lease after i signed the contract. I did not know until i got that info from First Data..until then i know i have to deal with not only riverside payment but also a third entity First Data with a 48mond lease= $270. They ripped me off and never answer my email back when i raise some questions about the fees and deceiful contract. Too tired of high fees and non responsive emails from them i decided to cancel the contract. They did wrong at the first place but Now they told me i am responsible for the early termination fee with First Date (48mon×$270 – 2mon i have been with them i guess) because the contract was breached by me. Never use this company. Stay away from them. All they want is to trap you with the contract and rip you off. I am going to cind a lawyer and fight them. I have all the emails kept and some customers of mine will testify in case i need because they were there and also talked with the sale guy Jaccob to help me reassure of what he promissed too. It is going to waste my time but i will fight for my hard earn money.

    1. Mary says:

      They are baiting and switching. I would like to start a federal class action lawsuit against this company. This is a scam. I just received a threatening letter today with a sample law suit against me. I have never bee hooked up to their service. I returned the equipment immediately. They took fees out of my account prior to me receiving equipment that was not needed. I do not have a copy of the contract because sale person took it before I could review it and did not leave me with a copy. I would post their letter and copy of lawsuit here if possible.

      I have a bet based on some research that some of the charges that passed through my account are link to a cell phone from Lawyer Mark Sampath’s office. Still investigating.

  149. nga tran says:

    Riverside offered to resolve the complaint below via our mediation program, but this merchant declined to participate.


    Ok. If you want a business name..here i am Lisa from Creative Nails, Reno, NV. I want to write the review to help other customers to stay away from this company.
    Their sale reps Jaccob is a crook. He came to my shop and offered a better rate (1.37) compared to my Square (2.75). He gave an example of calculation of how they would charge each month to show that they would save a half of what i was paying with Square. I asked him cautionously if there is any other fees. He confirmed that no any other fees other than 1.37 percentaged rate. Then he talked me to sign the contract with him. On the contract there was my company info, their info and 1.37 rate..and that is it…after few weeks i asked for the copy of the contract there was another $270/monthly fee ( 48 momths leasing from First Data). They put the $270/monthly with 48months terms there by themself after i signed the contract. When i was about to activate the merchant machines that i got shipped from Frist Data, the womman from First Data told me the $270/ monthly fee (48 months contract) i was suprised about the month fee so i stopped the activation process and call Riverpayment. Marsha from Riversidepayment told me just accept the term and fee with Frist Data to complete the activation process ( it is just a procedure to finish the activation), Riversidepayment would release me from the contract if i am not happy with them or they were not saving me. It was not true, they charged me more than what the sale guy promissed, i had to call or email to question about the charge. They then refund some money back. The next month is the same. I was tired of tracking down the fees, call to complain, and wait to get some refunds back like a begger . I felt so deceiful by this company.
    Their customer service representaives were ignogrant also. They know how to keep silent when it comes to questions about charges and terms in contract. They did not return to several emails.
    I got the mail from them today saying that i was resposible for the early termination fee with leasing merchant machine First Data
    They tied me with the contract and ripped me off. Time to find a laywer to fight with them. Such a bunch of crooks.

  150. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  151. I’ve been with Riverside for over two years at Low Bar and at Luepke Flowers and Finds. The service has been excellent and when I did have a problem it was resolved to my satisfaction. I was able to obtain a really good rate that exceeded my prior provider. I like having a local company to deal with and a local customer support person that I deal with and knows my businesses and is able to advise me.

  152. Matt Cordova says:

    Riverside Payments literally rescued my business from the horrible company that is National Paymentech and their more than dishonest CEO Andrei Wirth.

    I have received everything I was originally promised and gotten some very personal attention from Jason and Amii. My rates are fantastic, the turnaround in receiving funds is under 24 hours. I have never been happier with a card processor.

    1. CPO Admin says:

      Hi Matt,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

    2. Matt Cordova says:

      The above is posted by 21st Ave Bar & Grill in Northwest Portland.

  153. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  154. Kim Scanlan says:

    We have had a positive experience with Riverside Payments. They have been supportive, responsive, open to feedback and their fees are reasonable. We would recommend.

    1. CPO Admin says:

      Hi Kim,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  155. I run a local non-profit called in Portland Oregon. Shortly after I had the idea for the organization I reached out to an insane amount of merchant service companies to acquire help getting set up with our merchant processing. I was told time and time again that my vision wasn’t feasible and that no company would work with me. After two years of exhausting all efforts with no results, I met someone at Riverside Payments. Riverside made it possible for us to operate by sacrificing their own profit in the name of giving back to the community. Riverside is always quick to reply with any problem I have. They are wonderful to work with and I am so happy I found them. Without Riverside my organization would not exist.

    1. Thank you, Jared. Dollar For Portland is a wonderful organization and we are happy to have a hand in making your vision possible.

  156. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  157. James says:

    Riverside payments inc, the majority of these reviews our employees of yours. I use to work for your company and still remember you telling us to write 5 starr reviews for your company. plus this establishment is not the best company to work for, I remember christmas when they bought a keg and where encourging miners to drink. WORST PART OF ALL IS THE SCAM THERE ACCUALTY DOING TO BUSINESS OWNERS. I was fired by Alann there marketing manger cause I had to call in, my kid was sick and had to take him to the E.R. He cussed me out and called me a dirt bag than fired me.

    1. Juana C says:

      Hello! I read your review and I’m sorry for your experience but I just wanted to say that I have been with them for a few months now and have YET to be asked to do such a thing for the company. On the contrary, we as account reps are supposed to give our merchants that join us, a form that lists all the review websites they may go on to give us a review. Positive or negative. I am not sure what your situation was but I can only say that one of the reasons I’m happy to work for them is because we are NOT allowed to lie or lead on which is not my cup of tea. I would only hope I’m never asked to do that and if so it’ll be a wrap for me. Hope this helps and yes this is a legit review :)

    2. We have checked our employment records and we do not have a record of a James working as a marketer during this time frame. If you would like to disclose your true identity, we would be happy to get to the bottom of your accusations. Until then, we would just like to say that Mr. Korr has always conducted himself in a professional manner with his employees and we are confident that these claims are unmerited. That said, we have a stellar reputation with the unemployment office where we have always provided legitimate proof of any termination.
      The occasion where “James” mentions underage drinking can be attributed to a fundraising event that was held to benefit Dollar For Portland, an organization that seeks donations of as little as $1 a month to help families with unexpected medical bills. We hosted pizza, beer, and soft drinks to reward our hard working staff for spending time after hours for a great cause. All employees over 21 were limited to a 2 beer max and were tracked through their employee records to ensure that no minors were consuming.

  158. Jodi cook says:

    Very positive and friendly company to work for! Management always there to help you succeed

    1. CPO Admin says:

      Hi Jodi,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  159. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  160. Carla Ramirez says:

    We are a very small, family owned and operated business and every penny counts. We are new to Riverside Payments Inc. and am so very pleased with there outstanding customer service and commitment to filling our needs. We were recently presented an offer by an other company that would have save us money. I presented this offer to Riverside Payments Inc. and not only did they match what the other company presented, they suggested additional ways to save money and earn credit! Thank you Amii and Dave.

    1. CPO Admin says:

      Hi Carla,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  161. Patrick says:

    Incredible company! I was skeptical at first however they fought for my business and ended up saving me $300 a month! My only regret is I didn’t switch six months ago!

    1. CPO Admin says:

      Hi Patrick,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

    2. Tom Andersen says:

      hi Patrich, I am a small business and an needing a company to, process my credit, how much have they cost you in equipment and fees up front?

  162. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  163. Sarra says:

    Great company! They helped me in a timly matter and customer service was amazing.

    1. CPO Admin says:

      Hi Sarra,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

  164. Too Easy says:

    Riverside is very geniue and seem hard working. I always get good customer service they are friendly and very helpful. I havent experienced anything with Riverside that would have me saying anything bad about them. I would recommend them to other business for CC processing.

    1. CPO Admin says:

      Hi Too Easy,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

  165. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  166. Jack says:

    I love Riverside payments very pleased with the rates and customer service so happy I switched

  167. jonie says:

    Great customer service

    1. CPO Admin says:

      Hi Jonie,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

  168. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  169. Julius Wagner says:

    A very nice business change. Riverside made the transition painless and profitable. They did everything they said they were going to to quickly and efficiently. Everything meets my satisfaction !

    1. CPO Admin says:

      Hi Julius,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

  170. Jacob says:

    Staff is friendly and very supportive. They seem to often go out of their way to make everything as easy as possible for the merchant.

    1. CPO Admin says:

      Hi Jacob,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  171. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  172. Ryan Leach says:

    Great company to work with. Fast and friendly customer service professionals, 24 hour support, and they stick by the savings that they promise.

    1. CPO Admin says:

      Hi Ryan,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

      1. Dawn Vieaux says:

        Dawn’s Lakeside Bar & Resort
        Dawn Vieaux
        Rhinelander, Wisconsin
        [email protected]

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