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National Paymentech Review
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UPDATE 2/12/19: The National Paymentech website is currently inactive, and it appears that the company may no longer be a functioning merchant account provider. There is some evidence that Andrei Wirth is now operating a business consulting firm specializing in merchant services called Sky Group LLC. If you have any information about National Paymentech’s current status (including any DBAs or rebrandings), please share it in the comment section below this review.
Registered as an LLC in June 2015, National Paymentech (nationalpaymentech.com) is a merchant account provider based in Portland, Oregon. National Paymentech is managed by a former employee of Securus Payments named Andrei Wirth, who is listed on LinkedIn as having served as the National Sales Director for Securus Payments from 2011 to June 2015. Joe Mason is listed as the president of National Paymentech. A representative of Securus Payments has stated in the comment section of this review that there is no affiliation whatsoever between Securus Payments and National Paymentech, but the representative did acknowledge that Andrei Wirth is a former Securus employee.
National Paymentech previously shared an address with a company called Riverside Payments at 9600 NE Cascades Parkway, Suite 220, Portland, Oregon 97220. On October 20, 2015, we were contacted by Mark Sampath, an attorney who serves as corporate counsel for National Paymentech, regarding the contents of this review. Mr. Sampath’s name and his office’s mailing address also appear on Riverside Payments’s filing with the Oregon Business Registry. This indicates that National Paymentech and Riverside Payments may currently be represented by, or may previously have been represented by, the same law office.
Securus Payments (dba Excel Corporation) was previously affiliated with another Portland-based company called Mom & Pop Merchant Solutions, but a representative of National Paymentech has stated that National Paymentech has no affiliation with Mom & Pop Merchant Solutions.
As a final note, the president and CFO of Riverside Payments are former employees of a company called Expect Payment Solutions, but the owner of Expect Payment Solutions has stated in the comment section below this review that the two companies do not actively collaborate at this time.
Overall, we are unable to determine at this time whether and to what degree National Paymentech is related to Securus Payments, Riverside Payments, and Expect Payment Solutions, but the available evidence suggests that some connections exist. National Paymentech does not list an acquiring bank, but Securus Payments is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California.
National Paymentech Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently able to locate just over a dozen total negative National Paymentech reviews, some of which accuse the company of being a scam or a ripoff. Commonly cited issues among complainants include misleading rate quotes, expensive equipment leases, and unreachable customer service. These complaints are very similar to the typical complaints that are filed against Securus Payments and Riverside Payments. For the amount of time that National Paymentech has been operating, this is a moderate number of complaints, but the complainants all paint a consistent picture of less-than-adequate service. We have therefore assigned the company a “C” rating in this category for now. National Paymentech offers phone and email support contact information on its website, but some complainants have stated that these channels are not especially responsive or helpful.
National Paymentech Online Ratings
Here's How They Rate Online
The Better Business Bureau does not maintain a profile for National Paymentech at this time, although there are BBB profiles for Securus Payments and Riverside Payments. Securus currently has no rating with the BBB based on 143 complaints in the past three years, while Riverside Payments has an “A-” based on 13 complaints. Although National Paymentech appears to share former personnel with Securus and an address with Riverside, we will not factor a BBB rating into the company’s grade at this time.
National Paymentech Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||48 Months, Non-Cancellable|
National Paymentech does not provide its contract to the general public, so we have primarily searched merchant complaints for details about its pricing and fees. Given the company’s apparent personnel connections to Securus, it’s possible that National Paymentech’s contract terms are very similar to Securus’s standard contract terms. Securus’s basic contract appears to be a three-year agreement through First Data with an early termination fee of $495 and other miscellaneous fees, including a monthly minimum of $20, a $159 annual PCI compliance fee, and a variable monthly statement fee. Multiple National Paymentech complaints also claim that the company sells expensive, long-term equipment leases through First Data Global Leasing or Northern Leasing Systems. One merchant reported an equipment lease cost of $200 per month for 48 months, which would result in payments totaling almost $10,000 over the life of the lease. Most credit card processing equipment can be purchased for less than $500. Merchants are strongly advised to purchase equipment rather than lease it whenever possible.
Considering the regular complaints of higher-than-expected rates and expensive equipment leases, we are currently assigning National Paymentech a “C” in this section. If you have any knowledge of the standard National Payment contract, please share that information in the comment section below this review.
National Paymentech Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||Yes|
|Discloses All Important Terms||No|
National Paymentech appears to primarily market its services through a combination of telemarketing and independent sales representatives. The company was founded by the National Sales Director of Securus Payments, which makes it likely that its sales tactics will be similar to those utilized by Securus. In fact, we have located nearly a dozen complaints (including an entire news story) that accuse the company of misrepresenting potential savings to merchants and selling long-term, non-cancellable equipment leases that cost up to $200 per month. The details of these complaints are consistent with the more than 50 complaints we have received about Securus Payments since we first published that review.
Given the contents of these complaints and their collective resemblance to complaints filed against Securus Payments, Riverside Payments, and Chyp, we are assigning National Paymentech a “C” in this category for the time being.
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