Chyp Reviews & Complaints

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Pros & Cons
Pros: Cons:
Fast processing speeds. Limited global reach.
User-friendly interface. Occasional system downtime.
Reliable security measures. Complex setup process.
Competitive transaction fees. Fee structure variability.
Multiple payment options. Minimum transaction requirements.
Efficient customer support Limited integration options.
Overcharges Reported

Getting the lowest costs with Chyp?
Probably not.
>>> See what we are finding <<<

Overview

In this review of Chyp, a small business merchant services provider, we examine the company's reputation and services. We'll dissect various aspects of Chyp's operations, from its rates and fees to its contract terms, and critically examine common complaints and industry ratings it has received. We look into employee and user reviews, marketing tactics, and the implications of Chyp's rebranding, including its alternate business names.

A key part of our analysis will focus on Chyp's payment processing capabilities, highlighting its offerings such as advanced POS systems, mobile payment solutions, and a secure eCommerce gateway. These features are designed to cater to various business needs, emphasizing Chyp's commitment to flexibility and security in transactions.

We will provide details of Chyp's corporate background, including its connections with past merchant account providers like Hero Payments and Magna Consulting, and its current relationship with eVance. We will also address recent developments, such as Chyp's rebranding to ‘GoChyp,' and what this change means for customers and the market.

We scrutinize Chyp's customer support options, their effectiveness, and the public's perception of their services, based on customer reviews and complaints. This evaluation extends to an examination of the lawsuits and fines associated with Chyp, providing insights into the legal challenges they may have faced.

Lastly, this article will offer a critical overview of Chyp's fee structure, contract terms, and overall competitiveness in the market. We aim to give readers a clear understanding of Chyp's position in the merchant services sector, highlighting both the pros and cons of engaging with their services. This analysis is particularly relevant for businesses considering Chyp as their merchant account provider and for those interested in the broader aspects of the payment processing industry.

About Chyp

Chyp is a newly created merchant account provider that is owned and operated by the previous owners of Securus Payments. Excel Corporation (now OLB Group), the parent company of Securus Payments, sold essentially all of Securus's operations to Chyp but retained Securus's portfolio of approximately 5,000 merchants. As a result, nearly all of Securus Payments' 100 employees have been hired by Chyp except for a small customer service team that will assist merchants with the transition to eVance, a separate Excel Corporation subsidiary. Chyp has agreed to board new merchants for the next three years through an exclusive partnership with eVance, which acquired Calpian Commerce in December. In effect, Chyp is the same company as Securus, with the same ownership, employees, and Portland location. The company advertises Clover, NCR, Lightspeed, and Lavu as POS solutions.

Chyp Alternate Business Names and Rebrand

Limited public information is available regarding Chyp's corporate structure. However, two comments on this GoChyp review suggest that the owners of Chyp have previously established other merchant account providers. Mychol Robirds reportedly launched Hero Payments, and Tony Lemma launched Magna Consulting. Both companies' websites are currently inactive, and Tony Lemma appears to have transitioned to another processor, SwipeSuite, indicating that these companies might no longer be operational. It's possible that Chyp's ownership team has launched other brand names, which will be added to this review as they are discovered. As of this update, Chyp has rebranded as ‘GoChyp.'

Chyp Products and Services

Payment Processing

Chyp processes major debit and credit cards for a variety of business types. While their website provides limited information, they do offer cash advances, POS terminals, and EMV card swipers.

Point-of-Sale (POS) Systems

Chyp provides POS systems designed for businesses of all sizes. These systems support various payment methods and include features such as inventory management, sales tracking, and customer relationship management.

Mobile Payment Solutions

Chyp offers mobile payment services, allowing businesses to process payments via a mobile app and card reader. This solution is suitable for businesses that operate on the go or prefer in-person sales.

eCommerce Gateway

For online businesses, Chyp provides a secure eCommerce payment gateway. This service allows integration with existing websites to enable secure online payments and support various payment methods.

Emphasis on Secure Transactions

Chyp prioritizes transaction security, using advanced encryption technologies to ensure secure processing. The company complies with Payment Card Industry Data Security Standards (PCI DSS), offering businesses assurance regarding the security of their transactions.

Chyp payment processing
Chyp promotes standard payment processing services
Overcharges Reported

Getting the lowest costs with Chyp?
Probably not.
>>> See what we are finding <<<

Chyp Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 60+
Live Customer Support Yes
Most Common Complaint Equipment Lease
Recent Lawsuits No

Moderate Complaint Total

More than 60 negative Chyp reviews have been identified, with some alleging potential scam behavior. Complaints point out issues such as aggressive telemarketing, fee misrepresentation, subpar customer service, and lease term nondisclosures. Interestingly, these grievances mirror common complaints directed at Securus. While a few positive Chyp reviews exist, their authenticity remains unverified at this time. Despite its relatively brief operational period, the company has accumulated a moderate number of complaints. Users are welcome to share their personal GoChyp reviews in the comments section.

Chyp Lawsuits and Regulatory Actions

No significant class-action lawsuits or complaints to the Federal Trade Commission (FTC) have been found against Chyp. Clients dissatisfied with the company and seeking avenues beyond litigation are encouraged to report any concerns to the relevant regulatory authorities.

Chyp Customer Support Services

Chyp offers live phone support and email assistance to its clients. While this level of support would typically meet basic expectations for the best merchant accounts, the company’s complaint history signals significant room for improvement in customer service.

Chyp Customer Service Contact Information:

  • Toll-Free Customer Service: (877) ASK-CHYP

Other Support Options:

Overcharges Reported

Getting the lowest costs with Chyp?
Probably not.
>>> See what we are finding <<<

Chyp Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Rating 1
ComplaintsBoard Rating N/A
Average Rating 1

BBB Rating Analysis for Gochyp

GoChyp has an average customer review rating of A+ on BBB based on 2 customer reviews. The common theme in these reviews is dissatisfaction with customer support and issues with cancellation fees.

Negative Feedback

Worse than [redacted]. Salesman out of [redacted] got me signed up, and once I was a customer, the support became absolute crap. If someone from there emails, don’t do business with them. I was with them for 8 months, and I was never PCI compliant the entire time. I contacted him, who referred me to their customer support, who hung up on me. When I would email them, would never get a response. Called him to get my account closed down, and he became very belligerent on the phone with me. Switched to Stripe and have been much happier. When I have an issue, I actually get an answer same day, and the issue actually gets resolved. Save yourself a headache, and avoid these guys. Not to mention they’ll try to hit you with a huge cancellation fee, which is not explained when they sign you up. They’ll tell you all you have to do is send the terminal back and not get charged, but they’ll charge you anyways. – Review from April 20, 2023

I had inquired about this service and ***************************************** was very rude and told me I was costing him money when I made an inquiry and he was very pushy.. I told him to take me off his list and I assured him I would not be calling again… No way to do business ******* – Review from October 28, 2021

Positive Feedback

There are no positive reviews published about Gochyp LLC on the BBB website.

Source: BBB

ComplaintsBoard Rating Analysis

On ComplaintsBoard, GoChyp has a mixed reception with a small number of reviews. The reviews highlight issues with customer service, difficulty in communication, and dissatisfaction with contract terms. There are two detailed negative reviews available, but no positive reviews are present on the site.

Negative Feedback

Do not sign up with this company. You will have to deal with 3 different companies (GoChyp, the processing company, and leasing company). Customer service is the worst, they never pick up the phone or answer their emails (I have to try at least 10 times before I can get to them). Also, what they tell you is different than what is in the contract! – Review from Ahnny, March 20, 2019

On October 13th, 2016, we met with a Chyp rep & were guaranteed 24-hour funding along with the lowest rates & told we could cancel the service. None of this happened & worse, in place of saving us money, Chyp cost us money! In 6 weeks we were unable to get 24-hour funding our main requirement along with low rates to use CHYP. After terrible customer support, getting voice mails, jumped around from department to department and Nothing close to professional customer support we determined cancelling Chyps processing was the best for our small business. – Review from Tdrugmand, January 28, 2017

Positive Feedback

There are no positive reviews published about GoChyp on the ComplaintsBoard website.

Source: ComplaintsBoard

Chyp Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates 2.70% + $0.05
Equipment Leasing Yes

Variable Contract Terms

There is limited public information available about Chyp’s standard rates or contracts. The company does not disclose specific pricing and terms on its website. Client feedback primarily centers on Chyp’s sales strategies rather than its pricing structure. However, one client has mentioned Chyp providing 48-month, non-cancellable equipment leases, potentially costing up to $109 monthly. Notably, Securus, a comparable entity, has been associated with similar leasing terms, where clients often express dissatisfaction with undisclosed equipment lease expenses.

Securus’s Contract Terms

If Chyp’s merchant account contract terms mirror those of Securus, they likely involve a three-year agreement through First Data/Fiserv, accompanied by an early termination fee of $495. Additional charges may include a monthly minimum fee of $25, an annual PCI compliance fee of $159, and a variable monthly statement fee. The company’s utilization of independent sales agents might provide room for negotiation on certain terms. Business owners should be prepared to engage in discussions to secure favorable rates. We recommend business owners explore our curated list of the best merchant services providers.

Competitive Landscape

Overall, there is scant evidence suggesting that Chyp offers significantly distinct pricing or contract terms compared to Securus. Consequently, it may fall short of being among the cheapest merchant account providers. Given these observations, we assign the company a “C” rating in this category presently.

Overcharges Reported

Getting the lowest costs with Chyp?
Probably not.
>>> See what we are finding <<<

Chyp Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Yes
Misleading Marketing No
Discloses All Important Terms No

Telemarketing and Outside Agents

Chyp’s sales approach appears to be nearly identical to that of Securus, specifically in that it operates as a team of telephone appointment-setters combined with a large number of independently contracted outside sales agents. This marketing strategy is frequently associated with high complaint totals in the credit card processing industry and has resulted in a large number of negative reviews for Securus. Despite the fact that Chyp is still a young brand, we are currently able to locate a moderate number of Chyp reviews that describe persistent telemarketing, misrepresentation of rates, and nondisclosure of fees and contract terms. Securus’s approach to selling equipment leases appears to be in practice at Chyp as well, as illustrated by a commenter below this GoChyp review:

Buyer Beware—-Sales person called over the phone and sent a sales associate to my office. They were very pleasant and low pressure, but the sales associate was unable to answer some questions i had regarding the plan being offered. The first thing that seemed off was that they were offering rates lower than interchange. While it seemed odd my initial request was to not have a contract and just go month to month. A supervisor called and was happy to send me a letter outlining that there would be no contract with them and he put it in writing. At first i thought this was a great upfront thing to do and I contemplated signing up. As I studied the contract further I noted that the charge for both processing machines was going to be $109.00 a month for 48 months. I couldn’t find any language that exempted me from the terms of that contract. When I called the supervisor about this issue he said sorry i am unable to do anything about the lease. I can’t speak to the quality of the service but I am glad that I didn’t lease $600.00 worth of equipment for $5,232.00.

More of the Same

In a short period of time, Chyp has received enough complaints about its sales team to lower its rating to a “C” in this section. If you suspect that a Chyp representative has included undisclosed fees in your contract, we recommend a third-party statement audit to find and eliminate hidden costs. This does not compare favorably to our list of best credit card processors.

Overcharges Reported

Getting the lowest costs with Chyp?
Probably not.
>>> See what we are finding <<<

Our Chyp Review Summary

Our Final Thoughts

Despite its strong product lineup, Chyp faces criticism regarding its customer service and sales tactics, dealing with consistent issues such as aggressive marketing, unclear fee disclosures, and the challenges customers face with equipment leases. Legal and customer service concerns remain significant, with Chyp lacking transparency in its contract terms and pricing structure. These operational criticisms are deeply rooted in its history with Securus Payments.

While Chyp offers a range of effective payment processing solutions, potential clients should be wary of the company’s sales strategies and customer support shortcomings. Thorough scrutiny of contract details and consideration of alternative providers with clearer terms and more reliable customer support might be advisable for businesses exploring merchant services options.

Location & Ownership

The former owners of Securus Payments, Steven Lemma and Mychol Robirds, are the owners of Chyp, though only Lemma is listed now as the CEO. Like Securus, Chyp’s headquarters were formerly listed at 7724 SE Aspen Summit Dr., Suite 300, Portland, Oregon 97266. However, the Better Business Bureau also lists a location at 12550 SE 93rd Ave, Clackamas, Oregon 97015. Chyp is a registered ISO/MSP of Elavon, Inc., Atlanta, Georgia; BMO Harris Bank N.A., Chicago, Illinois; and Merrick Bank, South Jordan, Utah.

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Overcharges Reported

Getting the lowest costs with Chyp?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did Chyp Treat You?

Overcharges Reported

Getting the lowest costs with Chyp?
Probably not.
>>> See what we are finding <<<

62 User Reviews

  • Jessica Shaw

    Chyp has received an administrative dissolution as of June 2019 in the state of Oregon. Further digging into Securus shows various entities owned by the same people, and/or registered at the same addresses. Almost all have given a status of administrative dissolution. The people owning securus and chyp also have several entities under the name “24seven” some of which also have had administrative dissolution, others that remain active have the same address as many of the active and inactive entities. This whole thing is a huge scam stay far away

    • J S

      That’s actually not true. They are still hiring and leasing terminals out of the same office. They are a fraudulent company FOR SURE. Anything with LEMMAS on the name = a SCAM. Stay away

  • Ahnny

    Do not sign up with this company. You will have to deal with 3 different company (gochyp, the processing company, and leasing company). Customer service is the worse, they never pick up the phone or answer their email (I have to try at least 10 times before I can get to them). Also what they tell you is different than what in the contract! So be careful!
    This company will charge you a fee and another separate fee to lease the credit machine. Whereas another company with the same rate won’t charge you the lease at all. You will also get stuck with a 48 months contract and there’s no way to terminate early except to pay the full lease amount of more than $5000 + $999 the for merchant


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

    • THH

      This Review is the father of a late employee Josh Spicer. The father and son duo started a processing business in Portland Oregon. This is not a review by a customer but by a competitor. Check out the link below to see Chuck spicer owns Capital Paymetns and his son Josh spicer works for him.

  • Rich Nordrum

    I would recommend never using this company. They guaranteed lower fees, which was not the case. They get you locked into a lease agreement with a crooked company that I am still battling with. They admit the company isn’t the best to work with. They will not do anything but hurt your small business.

    • Heather Feinstein

      Chyp is a scam and unfortunately they’ve gotten the best of my small business as well. They’ve cost us over $5,000 in overcharges and non-existent equipment fees over the past year. Their lack of communication and ignorance after they’ve signed you up and drain your business funds every month is rather appalling. I will most likely be taking legal action against them very soon. I’m interested in knowing the current status and outcome of your situation with them. Perhaps we can help each other in the battle against Chyp. Please feel free to email me at [email protected]

  • Allan Olson

    Don’t deal with these fk crooks
    they never set up the equipment 10 months
    later won’t respond to emails can’t get Thur on the phone, 3500.00 spent and never had one card processed. Holding me to a lease that they never serviced total rip off

    • Heather Feinstein

      Chyp is a scam and unfortunately they’ve gotten the best of my small business as well. They’ve cost us over $5,000 in overcharges and non-existent equipment fees over the past year. Their lack of communication and ignorance after they’ve signed you up and drain your business funds every month is rather appalling. I will most likely be taking legal action against them very soon. I’m interested in knowing the current status and outcome of your situation with them. Perhaps we can help each other in the battle against Chyp. Please feel free to email me at [email protected]

  • John

    I worked for Chyp for a period of time, full disclosure. As with any company there are business practices or what have you that you can be critical of, but the kind of things mentioned in this comment thread just are not fair.

    For example..

    1) I have seen the inner workings of the deals, disclosures, and contracts and I can tell you that if you are surprised by any of the functionality of your account, you weren’t paying attention. As a Financial Institution lying to a consumer is a crime..a really big crime. So if rampant lying is really happening..why aren’t the principles in jail or banned from the FinServ industry?

    2) Leasing costs. If you don’t like it, but your own equipment. Leasing has it’s own sets of advantages beyond the bottom line cost.

    Just my two cents.

  • Jake

    Old chyp agents, have now switched names and moved over to Capital payments. Darin Docken, and Bryce are 2 of the scummy reps at chyp that are now leading old clients and switching them over to the new platform. Do not switch to them, they lie, lease equipment that does not show up, and do not provide any customer service.

  • Michael Tolson

    Definitely DO NO USE CHYP….from the beginning the representative lied about almost ever aspect of the service and the fees. They will rip you off and leave you cold and blind. I have used many credit card processors throughout my career and these people are the most deceitful in the industry. I will definitely do a lot of research to find an honest processor. There are many out there….BUT THIS IS NOT ONE OF THEM.

  • P Sandoval

    Do NOT go with these people! They are so bad. chyp nothing has changed just the name… Same script same reps new name to mislead business owners with!!!! beware. They mislead you and promise you they’re there for you but not really.

  • Demetria

    The terminal arrived already programmed and I didn’t have any problem getting started unlike other terminals that required you to do all the work. I am going to be very happy with my processing needs from now on thanks to Chyp.

  • Jeremiah

    Everything is working out great so far. On the first statement I could really see the difference in savings GoChyp proposed. They are honest and straightforward on the savings and making a real difference.

  • Nikki

    I had a sales rep show up at my business and claim he was directly associated with First Date/Clover, he made all sorts of claims and sounded genuine, he also stated clearly, several times, that I was not locked in to anything and he just asked that I give him notice to give him a chance to keep my business if I wanted to leave. He had me initial things on an ipad and did not leave me a full print copy. I finally hounded him enough to get a copy of the documents only to find out he had put in there that I was getting a 48 month lease for equipment through Chyp, a company he had not even made mention of while he was claiming he was directly from First Data. I contacted the sales rep to give him notice that I did not agree to a lease and remind him that he had stated I was not locked in to anything and he became hostile towards me and refused to make good on his word. I tried contacting Chyp in regards to this issue and one of the managers promised me he would have the sales rep contact me and they would “make this right and get me the resolution I desired”. As of the time writing this review I have still not heard back from either party in relation to correcting this misrepresentation and making good on their claim or not being locked in to anything.

    • Daina

      My experience was the same as Nikki and Ashley and many others. I’ve been referred to 3 different companies that were never made mention of when when I was sold the service when I contacted NAPS to complain. I never received a contract from the salesman who was working for NAPS. When I called the company and they sent me a copy of the contract, they were not mentioned and there were many things written into the contract. I have not been responded to and am very interested to know who your salesman was. I am being charged hundred of dollars a month for equipment I am not using and was told there would be no equipment charges. I owned my machine before I switched over to this company. Why would I pay for new merchant machine when I already owned one? SCAM

  • Annabelle

    First once I said I was happy with the processing service I had the caller (both times) became very argumentative. Then after asking to be placed on their internal do not call list, I was called again. The second time the caller said there wasn’t “any such thing” as a do not call list/registry and that since he was “calling from a crystal ball there isn’t anything you can do about it”. No clue what that means, but overall very frustrating and disrespectful. Based off these interactions, even if I was looking to switch I would not use this company.

    • Annabelle

      Update – after leaving a review both here and on FB a member of their team reached out. They are both taking me off the internal call list & are taking measures to ensure that a similar situation doesn’t arise in future (for me or anyone else).

  • Rick

    The customer service representative at Chyp was very helpful when I had questions about my rates. He was efficient and courteous. He took my info and within a day had my rate modified and kept this customer happy.

  • Ben

    I have been very happy with Chyp. They have worked with me at keeping up with the current processing laws, and also honored their part of the agreement. I am very happy with service on both the customer service and technical support. My issues are resolved quickly and efficiently.

  • Dan

    I was a little worried going to something new, with having to switch equipment and all. I know how hectic learning new things can be. This switch was a piece of cake. From the salesman coming in and gathering all my info. to me hooking up my own machine myself. I even called customer service the first day to see what it would be like getting help if needed; and someone answered my call right away and explained to me what to do if I’m ever in a pinch and need help right away. I’m very pleased with the way this company handled my switch over and there’s no way it could have been any easier. I’ve already recommended other business to Chyp.

  • Brandon

    I did not switch to this company, Im currently debating on switching. This is currently the only website that has any reviews, some good and some bad. The BBB which is a well known and creditable review site has them listed with an “A-” which in my book is great, yet you are showing them as a “C” and even show that the BBB gave them a “D”? What eases my mind is they have all been resolved. The Rep that came into my business was very knowledgeable on the program they wanted to offer me. I read a lot of these reviews on here and they seem to be a bit miss leading. My Rep was very clear and broke everything down ( Gives me fighting power against my current company).

    What is currently confusing me and I’m sure anyone who would look at this might also be wondering the same thing. Why aren’t any of the bad reviews being asked to authenticate their testimonial, yet all of the good ones are asking for authentication. Like a lot of review sites, this one looks like the pay to play type deal. I believe these reviews are miss leading, both good and bad.

    Can anyone give me some feed back? I would really like to use these guys as it was a pretty significant savings over my current program.

    Thanks,

  • jason

    I don’t know who Tony Lemma is. But he got on the phone when I was contacted by HIS BROTHERS company. He ended up saying my account was worthless, and I didn’t qualify for the award winning programs they offer. After looking at the reviews of this company and TONY. I am so happy I did not switch to them. The LEMMAS seem to be a scam out there in Oregon. They used to be called “Securus Payments” with THOUSANDS of bad reviews. BUYER BEWARE.

  • Jon Davis

    This is BY FAR the biggest SCAM in the world of Credit Card processing. We were told we would not have to lease equipment, which we found out we are now paying for. We were told we would be sent a check or an iPad for signing up. We weren’t. They absolutely do not have the lowest rates. We were also told that we would receive a letter stating that we could cancel at any time, . We were never sent that letter. ABSOLUTELY DO NOT SIGN UP OR SIGN A CONTRACT WITH THESE GUYS!

    • Polly Kaplan

      I had the same experience! They completely lied and said that they would give me four mobile Micros units for processing and that they would be entirely free. I was told that a $600 fee was and entrance fee for the lowest rates in the industry when in fact it is to pay for the “free” equipment. They are liars!!!

  • Toni Drugmand

    BAD, UNETHICAL Company. Buyer Beware!!!

    CHYP was supposed to get us lower processing fees with 24 hour funding guaranteed. No cost cancellation. This company COST us money, didn’t save us AND We were charged under many different names. Our 69.00 a month fee for equipment to process payments turned out to be 81.00….We didn’t get 24 hour funding for 6 weeks! And while we were promised reimbursements ( now almost 500.00) for charges that were not processing fees we have cancelled and returned the Machine. The company Ascentium wo I found out is a lean holder for the machine, Chyp sold us, told us that because they have paid chyp for the machine they can do nothing about it, but hold us to a 69.00 per month ( which really is 81.00) for 4 years…OR we can pay it off all at once for 3700.00. We spent hours on the phone trying to get answers. This is NOT a company I would want anyone to get involved with. This is the death of the poor small business!

  • Shane

    Chyp in Portland Oregon goes also by the name of National Payment Tech. I am a small business owner who was solicited back in May 2016 by an employee there by the name of “Carly”. Carly asked that I sign up with National Payment Tech for card processing and that if I did so that they would reimburse any early termination fees from my current processor. I signed up with National Payment Tech but after no less than a dozen phone calls to National Payment Tech and continued promises of check on its way, and 6 months later, I was never reimbursed my $290. Undisclosed to me at sign up was that National Payment Tech partnered with Riverside Payments of Oregon who started sending me statements. I called National Payment Tech again and someone who was not affiliated with the business answered! (503-937-2040). The lady that answered was very nice but told me that she had just purchased the phone line and it was a recycled line from National Payment Tech who now is out of business! She explained that within one day of having the phone line she has received at least 20 phone calls from other angry business owners. My checking account info was turned over to another company by National Payment Tech and they closed their business all without any notification! I visited the address of National Payment Tech location of 1SW Columbia Street, Suite 1560, Portland, Oregon. The National Payment Tech sign was still up on the door but the employees inside the office were working now as Chyp employees. Chyp is a card processing company. I spoke with Erik Anthony who was in charge. He explained to me that they had changed their business name to Chyp and that Carly was still working there and he would make sure she got me reimbursed but that she was out for the day and he has no way of making out a check. After a week, no phone call to me and no check. I called again and insisted on speaking with someone above Erik. I spoke with a male who only identified himself as Mark. Mark apologized for the delay and stated that he would look into the situation and would contact me back. A month later I have still not heard back from anyone and no check!
    I contacted Riverside Payments and they did confirm that they were once partnered with National Payment Tech but that they are no longer affiliated with that company and that they are not able to comment about the partnership. They told me that any reimbursement would be the responsibility of National Payment Tech regardless of the partnership.
    Law enforcement will not prosecute criminally because it is a Civil situation, not criminal.

    Summary:
    National Payment Tech promised reimbursements of early cancellation fees to business owners to entice them to sign up but kept the money promised. The amount of reimbursement is not enough for business owners to take to small claims court but over the course of hundreds of accounts the amount adds up to a lot for National Payment Tech. National Payment Tech closed the business and started up again as Chyp. Same employees, same business office location, different business name.

  • Kevin Heck

    An ABSOLUTE scam!!! Be warned. Stay away from. They mis communicated information and did not live up to what they said. There is a monthly PCI compliance fee that is never communicated, switching account is like the biggest deal ever, the help and resources from CHYP are rude, unprofessional and will just ignore you as they know they are wrong! STAY AWAY!!!

  • Kiran Challagolla

    I was called and called until I spoke to them. They are a high pressure sales team who are willing to do anything to get you into their program. They told the following
    1. I will get the best rates
    2. I will have the best customer service
    3. I can cancel my contract any time
    4. They are the lowest cost vendors
    Guess what, when they sent me the initial contract they put a 45 dollar lease program. Then I told them I have my own equipment and they said they can use it. Guess what, they suddenly changed their program and suddenly an equipment I brought 1 year ago is no longer useful and they are willing to sell me on for very cheap. Guess what, that equipment they promised never arrived even after 2 weeks. Now when I am trying to cancel, the sales rep suddenly got a terminal illness and is unavailable, his boss says he was not involved in the deal from day 1 so he cannot help (his boss – not sure who else will help), the customer service team never answers the phone call and now to cancel they are giving me a run around. Today is 12/20/2016 and I can state with absolute confidence that the greed to get the best rates drove me to this crappy company but please understand that we get what we pay for and this company is a true epitome to that saying. They are truly crappy and I sincerely hope my review will help atleast one other business owner.

  • Raman D. Patel

    I Signed up with “CHYP” in October 2016. They had my checking account in correct so could not deposit the money in my account. It took more than two weeks to get my money in my account. Than they took more than $875 from my checking account for leasing equipment for years tax leasing and other items.It is a used Fd130 from previous Pizza company. When i complaint they say they will reimburse me close to $600 which i have not seen yet. Now when i called they are not returning the call. . They said they will save me more than $100 a month but in fact by the time you pay all the fees looks like they are more than $100 coustiler. Be careful when you signed up with this company i am not happy with this company..

  • brandon gaines

    save ur self huge problem chyp is a scam they promise u this and that but they cant fulfill 150x48month for equipment plus all kinds of random expenses ive been charged 300 n 3 weeks and havent processed 1 payment!!!!!!!!!!!!!!

  • Karen Andes

    The biggest ripoff! Don’t sign up with them. the sales person told me I could cancel after 30 days if I didn’t like their service. I believed her! Upon cancelling I was hit with a $4000 bill from Ascentuum Capital & was threatened they would send collection agencies for the money!
    Use Square!!!

  • Dan piatnitsky

    My business partner used this company for our online retail website. due to an error on their part our website was shut down for over a month. their rep Carly continued to promise us day after day, week after week, if she could even be reached at all that the problem would be resolved any day. this was obviously a lie because the issue is still not resolved and they continue to charge us for processing when they have not done any actual processing for our website in 5 weeks. we called another service and the issue was resolved and our site was back up and running in 2 days. I strongly suggest that no one use this company they are liars and crooks and extremely unprofessional.

  • The Garage Vapor Lounge

    Chyp has been good to me, I like the customer service, my previous processor(Elliot) was so terrible that they reassured me, the sales rep gave me his number and we text back and forth with any questions that I have, they also gave me in writing, that they would get me out of my previous contracts and they followed thru, just that made me feel better about them. I was skeptical at first but, I think I found who I am going to stay with.

  • I had to quit

    Just look up Securus Payments and literally nothing is different about Chyp. They are all crooks and liars. It is the exact same company with the exact same people. They are incredibly deceitful. They send out mass emails to there employees requesting them to write good reviews online. Only the people in sales do because they are the only ones that are directly affected. They abuse employees as well as drugs. Do not sign a lease!!! Every $100 in leasing =$4800 of your businesses $ instantly getting divided and distributed by a leasing company, between many many people for no reason. Keep in mind you now owe all that money back over THE NEXT 4 YEARS!!! This company will say and do ANYTHING to make a sale. They make A LOT of $ by preying on smaller businesses that simply dont know better or were lied to. The bad reviews are all over the internet. This is Still Securus Payments with another deceptive tactic to make sure you dont know what you are about to get yourself in to. Beware this is a very bad company with very bad people. And if you ever have the pleasure of speaking to Tony Lemma, (the CEO’s sniveling brother) he is by far the worst scum of a human being that has ever existed. Please remind him.

  • Tammy Thomas

    I had a great experience with the staff of chyp and they offer great services, however I’m locked into a contract with another merchant so I had to cancel my subscription with Chyp. look forward to working with you in the future.

  • Jason Hilder

    Buyer Beware—-Sales person called over the phone and sent a sales associate to my office. They were very pleasant and low pressure, but the sales associate was unable to answer some questions i had regarding the plan being offered. The first thing that seemed off was that they were offering rates lower than interchange. While it seemed odd my initial request was to not have a contract and just go month to month. A supervisor called and was happy to send me a letter outlining that there would be no contract with them and he put it in writing. At first i thought this was a great upfront thing to do and I contemplated signing up. As I studied the contract further I noted that the charge for both processing machines was going to be $109.00 a month for 48 months. I couldn’t find any language that exempted me from the terms of that contract. When I called the supervisor about this issue he said sorry i am unable to do anything about the lease. I can’t speak to the quality of the service but I am glad that I didn’t lease $600.00 worth of equipment for $5,232.00.

  • Bernie Blaze

    This company is misleading merchants into thinking they are saving them money when in fact they have no idea what they’re doing. They tell the merchant they are going to save them money, but it turns out it’s costing the merchants hundreds more. They becomes the merchants partner. Jeff Sego is a Liar. A crook and a thief. Do not trust this company.

  • Deems Yi

    Do not sign up with CHYP.

    My sales person was Gale and she completely mislead me.

    The main reason why I wanted to switch was to integrate with my current POS.

    I asked numerous times if their payment processing would be able to integrate with my current POS and the answer was yes it will 100%. I signed the agreement believing her.

    Next day she tells me that it does not integrate with my POS and told me that she can put me on a new POS (F that) or continue to operate with the same procedures that I was already doing (then what the hell was the point me telling her what I wanted). Then she says well you already signed so I have to process with them.

    It’s funny because she said she would give me a discount on my equipment because of the miscommunication but at the same time, they downgraded the equipment that is detailed in my paperwork to an older machine. She said it’s because its better…lol…I’m assuming they did this because of the “discount” they gave me.

    What I was put through was so ridiculous. When she “found out” that they couldn’t integrate with my POS, if they had any integrity at all, they should have let me out of the agreement since I was mislead and signed under false pretenses.

    Please do yourself a favor and do not work with CHYP

  • Renee

    Securus is a great company, just because some people had problems doesn’t mean the whole company is bad. Some people just like to complain. I have on the other hand have had great services, they have saved me lots of money. And who knows maybe it was Excel corp that was making all these problems for people and Securus was tired of having thier customers treated poorly so they felt they had to seperate from Excel. There are always two sides to every story.

  • Chyp

    Hi Everyone,

    Chyp here. Wanted to start out by saying it wasn’t just a name change. The launch of Chyp is to come back to market, with the experiences, failures, successes and everything valuable we learned over the years of scaling and most importantly how to correctly service a customer/partner. Allowing Chyp to be a fantastic all around customer-centric cultured company, leaving our valuable clients with the best customer experience possible. We are proud to have a company that is a customer-centric focused platform for customers to save money and increasing technology inside their business environments. With our open communications it allows for lighting speed support providing only solutions to any issues that might arise.

    Regarding Securus: Securus worked diligently over the past year to improve their processes, sales training, customer follow-up after the sale, better service, and satisfaction. So much so that Securus now has an A- rating with the BBB! So the Securus Payments clients are in great hands! Securus Payments has over 6k happily involved processing merchants throughout the USA, processing over a billion dollars a year in payments volume through the Securus Payments platform. If there are Securus merchants that have issues/need help on here, please reach out to [email protected] or 866.649.1324 and they will help take care of your issues or be a friendly ear/voice for you. The support staff that manages the Securus Payments customer base is in Atlanta, GA and that team is outstanding!

    I hope that helps clarify everything.

    Chyp is here to answer any other questions and I look forward to Chyp’n away at the negative to show there is positive in this space!

    Happy Friday, make it great!!

    Chyp

    • Shawn

      Chyp, How can you be doing that? Securus WAS an ISO for the worlds largest ( But had terrible reviews) . Chyp is a registered agent for Calpian COmmerce.(Meaning you dont control rates).. So how can you possibly give low rates? Seems all you guy’s want to do is lease people cheap equipment, and offer sub-par services. I am trying to see the differences…

  • Jim

    Securus is a fraudulent company. This just shows they want to change the name and still screw people over. They put small to medium sized businesses under for the way they sign contracts. STAY AWAY!

  • Sarah

    The company name was Securus payments for credit and debit processing now they are calling their company chyp nothing has changed just the name… Same script same reps new name to mislead business owners with!!!! beware wiring

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