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eVance Processing is a merchant account provider offering services as a credit card processor along with e-commerce, mobile phone processing solutions, and a cash discount program. Though initially created as a subsidiary of Excel Corporation, in April 2018 eVance Processing (along with eVance Capital) was acquired by The OLB Group, Inc., a cloud-based business service provider for eCommerce, mCommerce, and brick-and-mortar customers. The OLB Group also processes through Omnisoft.io Inc. and CrowdPay.us, Inc.
In December 2015, Excel Corporation acquired Calpian Commerce under the newly created eVance Processing brand, making Calpian and all of its subsidiary companies the property of eVance. eVance Processing appears to refer to itself as Calpian Commerce in some of its sales copy. Calpian was itself created in 2013 from the assets of the bankrupt Pipeline Data, an Alpharetta, Georgia-based credit card processor. Separately from its Calpian acquisition, Excel Corporation also purchased Securus Payments in 2014 and then in 2015 signed an exclusive preferred marketing agreement between Chyp and eVance Processing.
A partial list of companies that have been absorbed into the Calpian and eVance brands includes the following:
Due to the various restructurings that this organization has undergone in the past few years, this list may be subject to change at any given point.
eVance Payment Gateway
eVance offers their own payment gateway called SecurePay. This gateway offers features such as accepting EMV and Apple Pay, PCI compliance, recurring billing, variable batch time, SecureGuard security, Easy Shop shopping carts, 24/7 support, customer vaults, API help, and integration with third-party shopping carts.
Processing Payment Solutions
eVance Processing is a credit card processing company that offers a range of payment solutions tailored to businesses of various sizes and industries. This independent review will explore the services provided by eVance Processing to help you understand what they offer in the realm of credit card processing.
eVance Processing provides customizable point-of-sale (POS) systems designed to cater to different industries, including retail, hospitality, and healthcare. These systems are intended to be user-friendly and come equipped with features like inventory management and integration with accounting software.
Mobile Payment Processing
The mobile payment processing service offered by eVance Processing enables businesses to accept payments using a smartphone or tablet. This feature can be particularly useful for businesses operating outside traditional brick-and-mortar settings or those looking to provide more convenient payment options for their customers.
Virtual Terminal Services
eVance Processing offers a virtual terminal service for processing phone and mail orders. This service allows businesses to handle remote transactions securely through an internet-connected device, catering to businesses that require a solution for processing payments without a physical card reader.
Security Measures and Fraud Prevention
eVance Processing prioritizes security and fraud prevention by adhering to industry standards such as PCI compliance and implementing advanced security measures. This approach helps protect sensitive data and minimize the risk of fraud, ensuring a secure transaction process for both businesses and their customers.
Location & Ownership
eVance Processing is a registered ISO/MSP of Wells Fargo Bank N.A., Concord, CA; Synovus Bank., Columbus, GA; Esquire Bank Jericho, NY; Elavon, Inc. GA a wholly-owned subsidiary of U.S. BankCorp., Minneapolis, MN; and Fifth Third Bank, N.A. Cincinnati, OH, USA. The company’s website lists its headquarters at 960 North Point Parkway, Suite 400 Alpharetta, Georgia 30022, but it is actually registered in the state of Georgia at 4400 North Point Parkway, Ste. 295, Alpharetta, Georgia, 30022, the old headquarters for both Pipeline Data and Calpian Commerce. As of this update, Ronny Yakov is listed as the CEO of eVance Processing.
Table of Contents
eVance Processing Customer Complaints & Reviews
Here's What Users Think
Total Online Complaints
Live Customer Support
Most Common Complaint
A Variety of Complaints
We are currently able to locate more than 20 negative eVance Processing reviews outside of the BBB, some of which accuse the company of being a scam. Common eVance Processing complaints include fund-holds, unauthorized billing, undisclosed fees, and poor customer service. In addition, eVance’s corporate partners and subsidiaries like Securus Payments, Chyp, Pipeline Data, and Calpian Commerce have together amassed hundreds of serious complaints online. It’s therefore possible that some of the complaints filed against these entities are applicable to the same team that currently owns and operates eVance Processing. We also invite clients to leave their own eVance Processing review in the comment section below.
eVance Processing Lawsuits and Fines
In July 2020, a lawsuit was filed by client Aperia Sols that involved alleged breach of contract from an eVance Processing Inc. contract. Somewhat confusingly, the contract was purchased from eVance Processing, Inc. by a separate entity called eVance, Inc. This lawsuit is ongoing and it is not certain how the eVance of this review will be affected by the suit.
Dissatisfied business owners who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
eVance Processing Customer Support Options
eVance Processing does appear to offer live phone support to all of its clients, although it’s unclear whether this line is directly serviced by eVance or by its acquiring banks. The company also offers a support ticket system through SecurePay. As we have in other sections of this review, we will assign eVance a rating that reflects client feedback about eVance as well as its organizational affiliations and history.
eVance Processing Customer Service Number
- 855-452-7135 – Toll-Free Customer Service
Other Support Options
- Customer support form
- Customer service email at [email protected]
eVance Processing’s support options are not sufficient to qualify it as a top-rated merchant account provider for customer service.
eVance Processing BBB Rating and Report
Our Better Business Bureau Profile Assessment
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Under 5 Complaints
eVance Processing is currently not accredited with the Better Business Bureau and currently has an “A+” rating. The company’s profile is currently showing 2 complaints in the last 36 months.
A “B” Performance Overall
In light of eVance’s complaint total and resolution ratio, we have adjusted the BBB’s rating to a “B.”
eVance Processing Fees and Rates
A Closer Look at the Contract
Monthly & Annual Fees
1.00% - 4.99%
Beware Liquidated Damages
According to the eVance Processing terms and conditions, the standard eVance Processing contract is a two-year agreement with automatic renewal for two-year terms and a liquidated damages-style early termination fee that is calculated “by multiplying (a) the number of months remaining from the date of termination to the end of the current Term, by (b) the average monthly processing fees paid by Merchant to Provider, plus Provider’s costs and attorneys’ fees incurred in connection with Merchant’s termination of this Agreement.” The company does not provide further pricing or terms on its website, but this uncapped cancellation fee alone is enough to warrant a “D” rating in this section.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, eVance Processing also dedicates a portion of its website to advertising its virtual terminal and payment gateway services, through SecurePay. However, is not disclosed pricing on either of those services. Additional eVance Processing rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Potentially Varied Terms
These are merely the company’s terms and conditions through Merrick Bank. It’s possible that eVance might also offer contract terms similar to those offered by Calpian Commerce’s subsidiaries (a three-year term with a $350 early termination fee and a PCI compliance fee of up to $185) or those offered by Securus Payments and Chyp (variable merchant account contract terms with 48-month, non-cancellable equipment leases). The company’s use of independent sales agents may allow for further variation in eVance fees and pricing.
We have located multiple eVance Processing complaints that mention unauthorized billing and eVance Processing fees. The track records of Pipeline Data, Calpian Commerce, Securus Payments, and Chyp are also uniformly negative in this category. In our view, the eVance Processing rates and merchant agreement terms are not competitive with those offered by the cheapest merchant account providers.
eVance Processing Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Uses Independent Resellers
Discloses All Important Terms
Independent Sales Team
Like Calpian Commerce and Pipeline Data before it, eVance Processing appears to primarily rely on ISOs like Chyp as well as independently contracted agents to market its services. This strategy produced a large number of complaints for Pipeline Data but seemed to result in a much lower complaint total at Calpian. We are currently able to find a handful of eVance Processing reviews that mention undisclosed fees and negative experiences with sales agents. In addition, its exclusive marketing partner Chyp is already starting to receive negative reviews related to its sales team. If you suspect that eVance Processing is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
A Problematic History
eVance deserves some credit for not prominently advertising deceptive rate quotes or guarantees on its website. However, its current corporate affiliations and organizational history do not suggest that businesses are likely to receive a positive sales experience. This does not compare favorably to our list of best credit card processors. We will assign the company a “C” in this category for now.