Overview
In this review of SecurePay, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether SecurePay meets your payment processing needs.
About SecurePay
SecurePay, also known as Secure Pay, is a wholly-owned subsidiary of eVance Processing. The company was originally acquired by Pipeline Data in 2002, but when Pipeline went bankrupt, Calpian Commerce purchased Pipeline's assets and took over the SecurePay brand. Calpian was then acquired by the Excel Corporation in 2015 and merged into the eVance Processing brand. In 2018, all of these brands were acquired by OLB Group. According to the company's website, it has a transaction volume of $1.3 billion, processes 23.5 million transactions each year, and currently supports 8,500 merchants.
SecurePay Products and Services
Payment Gateway
SecurePay is a payment gateway provider for eVance's credit card processing services, rather than a merchant account provider itself. Merchants may interact with SecurePay when setting up and using their accounts, though SecurePay does not directly handle pricing or contract terms. The gateway emphasizes security, utilizing SecureGuard encryption to combat fraud. It's important not to confuse this SecurePay with an unrelated company of the same name based in Australia.
Point of Sale Systems
SecurePay offers point-of-sale (POS) systems designed to assist businesses in managing in-person transactions. These systems feature sales tracking, inventory management, and analytical reporting to provide a comprehensive overview of business operations.
eCommerce Solutions
For online businesses, SecurePay provides eCommerce solutions. Their secure platform enables businesses to manage and process online transactions safely and efficiently.
Mobile Payment Processing
SecurePay offers mobile payment processing, allowing businesses to accept card payments via mobile devices. This service is ideal for businesses that operate in various locations or have a mobile setup, providing operational flexibility.
Merchant Cash Advance
SecurePay provides a merchant cash advance service, purchasing a share of future sales to give businesses immediate access to capital. This service can help businesses manage cash flow needs effectively.
Elizabeth Bradt
We were advised to cancel SecurePay when we switched credit card processors to Elavon in 2015. Our manager called in 2015 to cancel and the 30.95 continued to be withdrawn. Our next manager called and was told it was cancelled in 2016. In the process of investigating all our past credit card providers for a class action lawsuit I asked my manager if she had seen any withdrawals from Secure Pay.(I think each manager thought the 30.95 was related to our current card company and we all got used to seeing it go by in the account. )She had just seen one and checked and they were withdrawing all the way back to 2014. My manager called SecurePay 2 weeks ago and was told it was cancelled and that the 30.95 that just came out would be refunded when “time allowed”. I then called the VP of
operations Donna who stated she will not cancel any account without a form. When my manager said she was never sent a form by Donna when she called about the account, Donna revised her statement saying she needed “written request ” by email. Also she stated my manager had erred by sending email to their service email and not the cancellation email. She also refused to refund the 1500 of funds taken from my account over the past 4 years.
Next I called my banker to take care of this and he found out they have been charging me since 2002. Donna did send me my old contract. I signed the form when I thought I was getting credit card equipment for a 4 year lease with First Horizon Credit Card Processing. So now we are putting a stop payment on Securepay. Apparently when I signed up for credit card equipment ( and this is equipment I don not even remember getting because the next year I was locked into a 7 year contract with Golden Eagle to lease equipment) they slipped in the securepay form. Donna said the service I was receiving was a check guarantee service and 30.95 is the base price. Not one email or promotion of this guarantee service was sent to us in 17 years. We never used the service because we never knew we had it. The 4 year lease for card processing equipment expired in 2006 and these folks just kept on taking the money out. I would give these folks an F. They have completely ripped us off and Donna was quite defensive on the phone when I told her that they were ripping us off and I was about to call the Massachusetts Attorney General. Do I really need to know she is 77 years old and has worked for the company forever? I think not. The only reason this company does not have a zillion negative reviews is because people do not even know that this fee is slipped in by the credit card processor. Merchants do not know that this is supposedly a check guarantee service. Why would they want to remind you that they guarantee checks when they can collect a regular minimum fee and never be presented with a bad check?
Tom
Total scam, purchased a car cover and now secure pay notified me that my personal and account information has been hacked and stolen. Not sure what to do, I’m just a consumer not a secure pay customer.
Kari Layland
I had been using securepay to process credit cards for my small business. In 2013 they closed my account and opened a new account, supposedly with better terms than my previous account. As a busy business owner I hadn’t been watching my account as carefully as I should have, but recently I noticed that there were PCI fees being taken from my checking account 3 times a month on a monthly basis in the amounts of $59, $15 and $15. $89 a month for the past 2 years.
This didn’t seem right to me, since I had been completing the PCI compliance forms quarterly as required to stay pci compliant. So I contacted securepay and was informed that these fees were charged based on my account that was CLOSED in 2013. They claim that I logged in to the closed account and attempted to process a card, which I according to them, jump starts billing to the closed account. I never requested to re open this account and was not notified that there would be new charges.
For 2 years at this rate that’s over $2000 that was taken from my account, without my consent, from an OLD account who’s contract is no longer valid. So you’d think they’d apologize for their mistake and refund my money right? No, they refused to return any of the funds that were basically stolen from my account beyond 60 days. They drained $2136 from my account over 2 years (if my numbers are accurate) and have offered to refund $150 of it.
Their reason being I didn’t tell them soon enough. Be aware of this company and watch your bank account. They can’t be trusted and are unwilling to do what is right even knowing they are in the wrong.
From The Editor
This Post Might Help: How to Report Bad Credit Card Processors
Ira
WARNING! Horrible scamming jerks. Took hundreds of dollars out of my account for charges they were by contract, not entitled to. Refused to return the money. Refused to connect me with upper management. Never returned my phone calls. Before I quit, I emptied the bank account that they had access to, in order to insure they could not scam me on my way out. They are damn fortunate that the amount they stole did not quite rise to a level that would motivate me to file formal complaints with the authorities.
AP
scam site that has no customer service and will try to cheat and steal anything they can get there hands on. Do not ever go with this site (SecurePay).
Phillip CPO
Hi AP, it would be great if you could give us more detail on your experience. This way other merchants can learn from it and hopefully avoid similar situations.
Sue
In my opinion, this site [SecurePay.com] is more than a scam site, but outright illegal in their tactics. I second the warning to NEVER do business with this company. They have refused to release monies from credit cards I have run, charged me $450 cancellation fee and have continued to pull money from my bank account as a monthly fee…grrrr.
PLEASE DO NOT USE THIS COMPANY.
Jim
Please keep the info flowing….just got into a situation with these folks and not happy. Seems I let us accept a card over/ outside of our limits. Can you believe that?.
Their Risk Management people are totally unprofessional! Our Good customer can’t believe our funds are in limbo …. got the termination letter etc.
Haven’t checked personally yet, but I understand from another posting that their BBB rating is an “F” on a scale of A-F on the Georgia site….Gee I wonder why!
Suzanne…hope you’re successful
Suzanne
DO NOT GO WITH SECUREPAY!!!!
I have had the WORST experience with securepay. Three months after cancelling my service with them, they are still withdrawing money from my account. I have called multiple times and told that I will be credited, which has not happened yet. I was also just told that I will have to pay over $400 for a cancellation fee.
I was sure that I had checked about a cancellation fee when I signed up and was told they did not have one. So I called back and talked to sales, explained to them that I was interested in opening an account and sure enough…they told me I could go month to month , no cancellation fee….etc. I am willing to continue this fight, but if it is not resolved soon I will be filing a law suit.
kazi
Hi Suzanne
Can you tell me how which name was written in your bank account when secure pay or pipe line data company was charging the money in to your back account. you can make a dispute against them in your bank to stop charging money to your bank account. I need the name because this is my first months but i don’t have option to accept their system in my website to use credit card processing. so i have cancel it. i contact with my bank they said to me that they need the name to stop any payment. thanks