SecurePay Credit Card Processing Reviews & Complaints

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How did they treat you?
Pros and Cons
Pros: Cons:
Fraud Protection: Enhanced security measures. Geographic Limitation: Primarily tailored for Australian businesses.
PCI Compliant: Ensures secure data handling. Standard Chargeback Fee: Additional cost per incident.
No Hidden Fees: Transparent pricing model. Transaction-Based Pricing: Can be costly for high volumes.
24/7 Support: Continuous customer assistance. Limited Customization: Standardized service offerings.
Recurring Billing: Automated payment option. Settlement Delays: Possible next-day funding.


In this review of SecurePay, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether SecurePay meets your payment processing needs.

About SecurePay

SecurePay, also known as Secure Pay, is a wholly-owned subsidiary of eVance Processing. The company was originally acquired by Pipeline Data in 2002, but when Pipeline went bankrupt, Calpian Commerce purchased Pipeline's assets and took over the SecurePay brand. Calpian was then acquired by the Excel Corporation in 2015 and merged into the eVance Processing brand. In 2018, all of these brands were acquired by OLB Group. According to the company's website, it has a transaction volume of $1.3 billion, processes 23.5 million transactions each year, and currently supports 8,500 merchants.

SecurePay Products and Services

Payment Gateway

SecurePay is a payment gateway provider for eVance's credit card processing services, rather than a merchant account provider itself. Merchants may interact with SecurePay when setting up and using their accounts, though SecurePay does not directly handle pricing or contract terms. The gateway emphasizes security, utilizing SecureGuard encryption to combat fraud. It's important not to confuse this SecurePay with an unrelated company of the same name based in Australia.

Point of Sale Systems

SecurePay offers point-of-sale (POS) systems designed to assist businesses in managing in-person transactions. These systems feature sales tracking, inventory management, and analytical reporting to provide a comprehensive overview of business operations.

eCommerce Solutions

For online businesses, SecurePay provides eCommerce solutions. Their secure platform enables businesses to manage and process online transactions safely and efficiently.

Mobile Payment Processing

SecurePay offers mobile payment processing, allowing businesses to accept card payments via mobile devices. This service is ideal for businesses that operate in various locations or have a mobile setup, providing operational flexibility.

Merchant Cash Advance

SecurePay provides a merchant cash advance service, purchasing a share of future sales to give businesses immediate access to capital. This service can help businesses manage cash flow needs effectively.

SecurePay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 20+
Live Customer Support Yes
Most Common Complaint Hidden Fees
Recent Lawsuits No

Overview of SecurePay Reviews

Our analysis of SecurePay reviews reveals a moderate number of negative comments, considering the company’s size and operational duration. It’s noteworthy that many of these reviews, particularly those posted before 2013, also reference SecurePay’s parent and sister companies, like Pipeline Data, Cynergy Data, and Recurrent issues in these reviews include unexpected fees, withheld funds without notification, and inadequate customer service. For comprehensive research, it’s advisable to search for both “SecurePay” and “Secure Pay.” We invite readers to share their experiences with SecurePay in the comments section.

Legal Status of SecurePay

There are currently no class-action lawsuits or FTC complaints against SecurePay. Clients looking for non-litigious resolution methods are advised to report issues to appropriate supervisory organizations.

Assessing SecurePay Customer Support

While SecurePay offers 24/7 support, it primarily operates through an email ticketing system. The availability of alternative support options, such as a phone line for escalated issues, remains unclear.

Contact Information for SecurePay Customer Service

  • (855) 452-7135 – Toll-Free Customer Support

Based on the current customer support structure, SecurePay does not yet meet the criteria for top-rated payment processors known for outstanding customer service, but improvements in this area could enhance their standing.

SecurePay Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Potential Profile Confusion

As of this review, the Better Business Bureau is reporting an “A+” rating for SecurePay and stating that the company has not received BBB accreditation. It’s important to note that complaints about SecurePay may end up on the BBB profiles of Calpian Commerce, Pipeline Data, Cynergy Data, eVance Processing, Chyp, or OLB Group in error since these appear to be the parent companies of SecurePay.

What Merchants Say

SecurePay previously received 1 informal review to its BBB profile, which was negative in tone. The review mentions being signed up against the client’s knowledge and bad customer service:

I’d give zero stars if I could. This service was slipped into a a credit card processing contract I signed with ***** ******* Credit Card Processing in 2002 for a 4 year contract with equipment. We were advised to get rid of it when we got a new system in 2015. My manager called in 2015 to cancel but the fees of 30.95 kept coming out. A year later we called again and a different manager told me she had cancelled. The fees kept coming out and I think we all just got used to seeing them and thought they were a credit card processing fee. The years passed. Recently I was investigating our past credit card processors for a class action lawsuit and came across the email from my manager in 2016 saying SecurePay was cancelled. I asked my manager if she was seeing these withdrawals still. She found that they had been withdrawing that amount monthly even now. She called a VP of operations named Donna and asked to have the account cancelled and asked for a refund of the most recent 30.95 taken from our account. She was told to email a cancellation and that a refund would be sent as “time allowed”. This was my third time being told by a manager I trusted that the account was cancelled. I called Donna myself to make sure it was cancelled and to ask for 1500 back ( at that time I thought the charges went only back to 2016). She refused to refund any money, said she would send the contract I signed and said she needed a “form” filled out. My manager then told me no form was sent by Donna. When I questioned Donna about this Donna stated by email that she did not say the word “form” to me but that she had said she needed written confirmation by email. She also stated in her email that my manager had erred by sending the email to customer service instead of sending to a cancellation email at securepay. She did send me the old contract which happily has the old MID number that I can add to the class action lawsuit against shady credit card processors. That is my only stroke of luck. All I can say is in 2002 I had negative money as we were building the veterinary facility and these people took full advantage of my lack of knowledge of this industry to line their pockets. If you want to add yourself to the lawsuit against shady processors that leased you equipment between 2004 and 2012 contact Neil C******* at I have now contacted my banker to refuse all ACHs from this company. The only reason no merchant has given this company a bad review is because the “services” are wrapped into equipment leasing deals. When I asked Donna what service they had been providing my company for 17 years. She stated they were a check guarantee company. Merchants just figure the 30.95 is for some piece of the merchant fee. That’s what we thought. We just became used to seeing the fee in the account. We never once in 17 years had any communication from them about making use of the check guarantee service.

Understanding how to cancel a merchant account without paying any fees is imperative to ensure that an account is closed and that no recurring fees will be charged.

An “A” Performance Overall

In light of these figures, we agree with the BBB’s rating at this time. Business owners should note, however, that there are reasons to be skeptical of the BBB’s rating system.

SecurePay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Unclear

Variable Contract Terms

The terms for SecurePay’s services, including pricing, may differ based on the method of account acquisition, business type, and volume of transactions. Generally, pairing with eVance Processing or Chyp merchant accounts leads to higher-than-average pricing structures.

SecurePay Payment Gateway Fees

Owned by eVance, SecurePay applies its own transaction fees on top of those from the eVance merchant account. This structure includes an additional 0.25% for “Qualified” transactions or 1% for “Mid-Qualified” and “Non-Qualified” transactions, which are most prevalent, plus $0.25 per transaction. Consequently, businesses using SecurePay with eVance could encounter transaction fees in the range of 4-5%, above industry norms. It remains unclear whether monthly fees from SecurePay and eVance are amalgamated or billed separately.

Recurring and One-Time Fees

Client feedback suggests SecurePay may charge a PCI compliance fee of either $59 or $15 monthly and an Early Termination Fee exceeding $400 for services terminated prior to the end of an agreement. The duration of SecurePay’s standard agreement and the specific entity imposing the ETF—SecurePay or the associated merchant account provider—remain unspecified. These contract conditions do not align with the more advantageous terms found with some of the market’s more economical merchant account providers.

For more favorable contract options, business owners are encouraged to review our selection of the best merchant account providers.

SecurePay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Inside/Outside Sales Team

SecurePay’s services appear to be marketed primarily through independent distributors and resellers. The company’s credit card processing can also be obtained directly from SecurePay or packaged with a merchant account from a third-party processing company. We have located no negative SecurePay reviews alleging deceptive sales tactics, but a few of the companies with which it is associated have suffered complaints regarding misleading marketing and sales practices.

This does not compare favorably to our list of best credit card processors.

No Deceptive Quotes

SecurePay does not prominently list any misleading rate quotes or unrealistic guarantees in its official materials. If you suspect that the company is overcharging you, however, you can confirm it with a third-party statement audit. Given the company’s lack of complaints, we are assigning it a grade of “A” for the time being.

Our SecurePay Review Summary

Our Final Thoughts

SecurePay is difficult to rate as a standalone credit card processing provider because it primarily functions as the payment gateway for OLB Group affiliates. The service itself has garnered mixed reviews, reflecting a range of user experiences. However, it’s important to note that the parent company, OLB Group, and its affiliates have received generally poor reviews, which could influence the overall perception and reliability of SecurePay.

Business owners considering SecurePay should exercise caution. It is crucial to thoroughly read and understand all service agreements before committing to their services. Given the mixed reviews and the poor reputation of its parent and affiliate companies, comparing SecurePay’s offerings to those of highly rated e-commerce providers is advisable. This comparison can help ensure that business owners secure the most favorable terms and avoid potential pitfalls associated with less reputable providers.

Location & Ownership

Although the SecurePay website lists 960 North Point Pkwy #400, Alpharetta, GA 30005 as the location of SecurePay, the Better Business Bureau lists the company’s address as 1515 Hancock St, Quincy, Massachusetts 02169. The company is a registered ISO/MSP of BMO Harris Bank, N.A. of Chicago, Illinois; of Meridian Bank of Devon, Pennsylvania; and of Wells Fargo Bank of Walnut Creek, California. Ronny Yakov is the CEO of OLB Group.

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Testimonials & Complaints

How Did SecurePay Treat You?

10 User Reviews

  • Elizabeth Bradt

    We were advised to cancel SecurePay when we switched credit card processors to Elavon in 2015. Our manager called in 2015 to cancel and the 30.95 continued to be withdrawn. Our next manager called and was told it was cancelled in 2016. In the process of investigating all our past credit card providers for a class action lawsuit I asked my manager if she had seen any withdrawals from Secure Pay.(I think each manager thought the 30.95 was related to our current card company and we all got used to seeing it go by in the account. )She had just seen one and checked and they were withdrawing all the way back to 2014. My manager called SecurePay 2 weeks ago and was told it was cancelled and that the 30.95 that just came out would be refunded when “time allowed”. I then called the VP of
    operations Donna who stated she will not cancel any account without a form. When my manager said she was never sent a form by Donna when she called about the account, Donna revised her statement saying she needed “written request ” by email. Also she stated my manager had erred by sending email to their service email and not the cancellation email. She also refused to refund the 1500 of funds taken from my account over the past 4 years.

    Next I called my banker to take care of this and he found out they have been charging me since 2002. Donna did send me my old contract. I signed the form when I thought I was getting credit card equipment for a 4 year lease with First Horizon Credit Card Processing. So now we are putting a stop payment on Securepay. Apparently when I signed up for credit card equipment ( and this is equipment I don not even remember getting because the next year I was locked into a 7 year contract with Golden Eagle to lease equipment) they slipped in the securepay form. Donna said the service I was receiving was a check guarantee service and 30.95 is the base price. Not one email or promotion of this guarantee service was sent to us in 17 years. We never used the service because we never knew we had it. The 4 year lease for card processing equipment expired in 2006 and these folks just kept on taking the money out. I would give these folks an F. They have completely ripped us off and Donna was quite defensive on the phone when I told her that they were ripping us off and I was about to call the Massachusetts Attorney General. Do I really need to know she is 77 years old and has worked for the company forever? I think not. The only reason this company does not have a zillion negative reviews is because people do not even know that this fee is slipped in by the credit card processor. Merchants do not know that this is supposedly a check guarantee service. Why would they want to remind you that they guarantee checks when they can collect a regular minimum fee and never be presented with a bad check?

  • Tom

    Total scam, purchased a car cover and now secure pay notified me that my personal and account information has been hacked and stolen. Not sure what to do, I’m just a consumer not a secure pay customer.

  • Kari Layland

    I had been using securepay to process credit cards for my small business. In 2013 they closed my account and opened a new account, supposedly with better terms than my previous account. As a busy business owner I hadn’t been watching my account as carefully as I should have, but recently I noticed that there were PCI fees being taken from my checking account 3 times a month on a monthly basis in the amounts of $59, $15 and $15. $89 a month for the past 2 years.

    This didn’t seem right to me, since I had been completing the PCI compliance forms quarterly as required to stay pci compliant. So I contacted securepay and was informed that these fees were charged based on my account that was CLOSED in 2013. They claim that I logged in to the closed account and attempted to process a card, which I according to them, jump starts billing to the closed account. I never requested to re open this account and was not notified that there would be new charges.

    For 2 years at this rate that’s over $2000 that was taken from my account, without my consent, from an OLD account who’s contract is no longer valid. So you’d think they’d apologize for their mistake and refund my money right? No, they refused to return any of the funds that were basically stolen from my account beyond 60 days. They drained $2136 from my account over 2 years (if my numbers are accurate) and have offered to refund $150 of it.

    Their reason being I didn’t tell them soon enough. Be aware of this company and watch your bank account. They can’t be trusted and are unwilling to do what is right even knowing they are in the wrong.

    From The Editor
    This Post Might Help: How to Report Bad Credit Card Processors

  • Ira

    WARNING! Horrible scamming jerks. Took hundreds of dollars out of my account for charges they were by contract, not entitled to. Refused to return the money. Refused to connect me with upper management. Never returned my phone calls. Before I quit, I emptied the bank account that they had access to, in order to insure they could not scam me on my way out. They are damn fortunate that the amount they stole did not quite rise to a level that would motivate me to file formal complaints with the authorities.

    • Sue

      In my opinion, this site [] is more than a scam site, but outright illegal in their tactics. I second the warning to NEVER do business with this company. They have refused to release monies from credit cards I have run, charged me $450 cancellation fee and have continued to pull money from my bank account as a monthly fee…grrrr.

  • Jim

    Please keep the info flowing….just got into a situation with these folks and not happy. Seems I let us accept a card over/ outside of our limits. Can you believe that?.
    Their Risk Management people are totally unprofessional! Our Good customer can’t believe our funds are in limbo …. got the termination letter etc.
    Haven’t checked personally yet, but I understand from another posting that their BBB rating is an “F” on a scale of A-F on the Georgia site….Gee I wonder why!
    Suzanne…hope you’re successful

  • Suzanne


    I have had the WORST experience with securepay. Three months after cancelling my service with them, they are still withdrawing money from my account. I have called multiple times and told that I will be credited, which has not happened yet. I was also just told that I will have to pay over $400 for a cancellation fee.
    I was sure that I had checked about a cancellation fee when I signed up and was told they did not have one. So I called back and talked to sales, explained to them that I was interested in opening an account and sure enough…they told me I could go month to month , no cancellation fee….etc. I am willing to continue this fight, but if it is not resolved soon I will be filing a law suit.

    • kazi

      Hi Suzanne

      Can you tell me how which name was written in your bank account when secure pay or pipe line data company was charging the money in to your back account. you can make a dispute against them in your bank to stop charging money to your bank account. I need the name because this is my first months but i don’t have option to accept their system in my website to use credit card processing. so i have cancel it. i contact with my bank they said to me that they need the name to stop any payment. thanks

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