PaymentPop Rating for SecurePay
Negative Feedback
There are no negative reviews published about SecurePay on the PaymentPop website.
Positive Feedback
SecurePay handled our onboarding efficiently, and there weren’t any unexpected steps. Once we were set up, everything worked without needing constant adjustments. It’s been a dependable option for processing payments without added stress.
SecurePay BBB Rating
As of this review, the Better Business Bureau is reporting an “A+” rating for SecurePay and stating that the company has not received BBB accreditation. It’s important to note that complaints about SecurePay may end up on the BBB profiles of Calpian Commerce, Pipeline Data, Cynergy Data, eVance Processing, Chyp, or OLB Group in error since these appear to be the parent companies of SecurePay.
What Merchants Say
SecurePay previously received 1 informal review to its BBB profile, which was negative in tone. The review mentions being signed up against the client’s knowledge and bad customer service:
I’d give zero stars if I could. This service was slipped into a a credit card processing contract I signed with ***** ******* Credit Card Processing in 2002 for a 4 year contract with equipment. We were advised to get rid of it when we got a new system in 2015. My manager called in 2015 to cancel but the fees of 30.95 kept coming out. A year later we called again and a different manager told me she had cancelled. The fees kept coming out and I think we all just got used to seeing them and thought they were a credit card processing fee. The years passed. Recently I was investigating our past credit card processors for a class action lawsuit and came across the email from my manager in 2016 saying SecurePay was cancelled. I asked my manager if she was seeing these withdrawals still. She found that they had been withdrawing that amount monthly even now. She called a VP of operations named Donna and asked to have the account cancelled and asked for a refund of the most recent 30.95 taken from our account. She was told to email a cancellation and that a refund would be sent as “time allowed”. This was my third time being told by a manager I trusted that the account was cancelled. I called Donna myself to make sure it was cancelled and to ask for 1500 back ( at that time I thought the charges went only back to 2016). She refused to refund any money, said she would send the contract I signed and said she needed a “form” filled out. My manager then told me no form was sent by Donna. When I questioned Donna about this Donna stated by email that she did not say the word “form” to me but that she had said she needed written confirmation by email. She also stated in her email that my manager had erred by sending the email to customer service instead of sending to a cancellation email at securepay. She did send me the old contract which happily has the old MID number that I can add to the class action lawsuit against shady credit card processors. That is my only stroke of luck. All I can say is in 2002 I had negative money as we were building the veterinary facility and these people took full advantage of my lack of knowledge of this industry to line their pockets. If you want to add yourself to the lawsuit against shady processors that leased you equipment between 2004 and 2012 contact Neil C******* at I have now contacted my banker to refuse all ACHs from this company. The only reason no merchant has given this company a bad review is because the “services” are wrapped into equipment leasing deals. When I asked Donna what service they had been providing my company for 17 years. She stated they were a check guarantee company. Merchants just figure the 30.95 is for some piece of the merchant fee. That’s what we thought. We just became used to seeing the fee in the account. We never once in 17 years had any communication from them about making use of the check guarantee service.
Understanding how to cancel a merchant account without paying any fees is imperative to ensure that an account is closed and that no recurring fees will be charged.
An “A” Performance Overall
In light of these figures, we agree with the BBB’s rating at this time. Business owners should note, however, that there are reasons to be skeptical of the BBB’s rating system.
