PaymentPop Rating for Flagship Merchant Services
Negative Feedback
I found out after selling my business that flagship/Wells Fargo has been charging me fees for a merchant services account that I do not recall setting up and never used. They sent me a copy of contract with a computer generated signature and hundreds of invoices that I had never received. The total fees charged from 2016 to 2024 are in the area of $15,000
The fees were apparently increased every year with the later fees in the area of $235 per month included non compliance and non use fees.
Positive Feedback
There are no positive reviews published about Flagship Merchant Services on the PaymentPop website.
Flagship BBB Rating
Flagship Merchant Services has an average customer review rating of 1/5 stars on BBB based on 4 customer reviews. The company has also received 20 customer complaints in the last 3 years. A common theme in the reviews is dissatisfaction with billing practices and customer service.
Negative Feedback
Bad service, highest processing fees, when you decide to cancel, hit you with fees for months from different acounts. Trying to stop their payments. But so far they got about $1000 out of me after closing account. Each month some new charge pops up.
I was told when setting up the account for my small business that there were no fees involved, nor was it listed about any fees on the document. I have been charged for the last 4 months, and when I tried to resolve it this morning, they said they would not stop billing until I filled out an account closure document and he refused to refund the money. I asked to speak with his supervisor and said he did not have a contact number but would have them contact me. It has been 4 hours, and no one has called me. AuthorizeNet that they partner with did refund the money when they saw that I never used them. This seems very fishy and unethical for a business in money services.
Positive Feedback
There are no positive reviews published about Flagship Merchant Services on the BBB website.
Trustpilot Rating for Flagship
Flagship Merchant Services has a rating of 1.9 stars on Trustpilot based on 13 customer reviews. A significant majority of the reviews are negative, with 90% of them being 1-star ratings. Common themes in the reviews include dissatisfaction with service, misleading information from sales representatives, and issues with account closures and fund holds.
Negative Feedback
Cancelled my account in April but they continue to charge me outrageous charges! I’ve been trying to cancel and my last charge from them is $290 in one month with no service from them! Included extra fees for NOT using their services!! They said I need to fill out cancellation paperwork but I never receive it. Don’t waste your time or money. What a scam.
Positive Feedback
I need Merchant service, I searched and find that Flagship, was Ideal for my online business. L called on of their sales Representative, and he fill my application on the phone, and email me my application to sign it all that tacks 15 minutes. 48 hours later I was up and running, I place a real order, and get through. That is great service and perfection.
Google Rating for Flagship Merchant Services
Flagship Merchant Services has a 1 out of 5 star rating based on 5 user reviews on Google.
Positive Feedback
There are no positive reviews published about Flagship Merchant Services on Google.
Negative Feedback
Wish this company would verify phone numbers instead of bombarding people with calls for YEARS!! Would not recommend willingly giving this company your personal information. They also have a habit of deleting google reviews. Steer clear!
Yelp Rating for Flagship Merchant Services
Flagship has a 1 out of 5 star rating based on 35 user reviews on Yelp.
Positive Feedback
My dad is using their virtual terminal called Expinet. He loves and and it does exactly what he needs. Recommended.
Negative Feedback
This company is terrible. We have literally lost thousands because of their lack of attention to fixing our configuration. I’m tired of calling begging for their help. Customers vote with their feet, and we are running, not walking, away from Flagship. They are a sinking ship.
ConsumerAffairs Rating Analysis
Flagship Merchant Services has an average customer review rating of 1.0 stars on ConsumerAffairs based on 299 reviews. A significant portion of the reviews are negative, with 47% of the reviews being 1-star ratings. Common themes in the reviews include issues with customer service, misleading or deceptive practices, and difficulties in canceling services or obtaining refunds.
Negative Feedback
As the others I signed up with Flagship merchant cause of low rate, however that was the beginning of my nightmare. I signed up with the rep (Shelby) over the phone on 12/02/2022, received the terminal on the 8th, started to using them for processing on the 9th. From 9th to the 12th I didn’t receive any penny from them, I thought maybe the weekend it takes longer so I wasn’t worry about it until I read an email that night from Paysafe (they claim paysafe/flagship as the same company), it said they determined to close my account and my account has been closed effective immediately funds remain held for 180 days. I contacted them, they agreed to release my money in 1-3 business day. When I checked my account they did deposited the amount from the 9th-11th, 12th went missing total $685.00.
– Review from December 17, 2022
I have been with Flagship for over 5 years and have had nothing but problems with them. They are very deceptive in their practices. They tell you one thing and do another. I was told that I would not be charged a monthly fee and yet every month there is a fee on my statement. When I call to question it, they tell me it’s a standard fee that everyone pays. This is not what I was told when I signed up. They also charge very high rates for processing credit cards. I would not recommend this company to anyone.
– Review from January 15, 2023
Positive Feedback
There are no positive reviews published about Flagship Merchant Services on the Consumer Affairs website.
Source: ConsumerAffairs
