On The Mark Payments Reviews & Complaints

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Company Overview

Formerly known as FSI Merchant Services, On The Mark Payments is a New Jersey-based merchant account provider. The company offers zero-fee processing to merchants. According to a company representative, FSI Merchant Services was created in 2012 as the merchant services division of FSI Financial Services, a financial services provider that had been in operation since 1954. In mid-2014, just before FSI Financial Services was acquired by FIS Financial Services, FSI Merchant Services moved into a new building and changed its name to On The Mark Payments as a reflection of its independence from FSI and its partnership with a web design and development company called On The Mark Communications.

On The Mark Payments Payment Processing

On The Mark Payments processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, mobile processing, and access to e-commerce solutions including virtual terminals and payment gateways.

On The Mark Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

We are currently able to locate only one negative On The Mark Payments review on the usual consumer protection websites, and this complaint stops short of calling the company a ripoff or scam operation. As noted above, this lone complaint was posted in the comment section below this review and accuses an On The Mark sales agent of forging the client’s signature in order to open an account. This incident appears to be an outlier that, even if true, would be confined to only one bad actor at the company. If you have your own On The Mark Payments review to make, please do so in the comment section below.

On The Mark Payments Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against On The Mark Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

On The Mark Payments Customer Support Options

OTM has only been offering merchant services since 2012, so it’s possible that the company has not yet done enough business to accumulate a large number of reviews. Additionally, the company’s backend processor may receive the bulk of complaints rather than OTM itself. Due to the general absence of complaints, we will assume that OTM’s low complaint total is the product of outstanding customer service. The company provides a direct phone line on its website in addition to an email address, and these channels appear to offer support levels that are on par with top payment processors for great customer service.

On The Mark Payments Customer Service Information

  • (732) 230-7700 – General Support
  • (732) 228-6337 – Fax

Other Support Options

On The Mark Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints

On The Mark Payments currently has an “A+” rating with the Better Business Bureau and has been accredited since November 2014. The company has received 0 complaints through the BBB since the profile was opened in October 2014.

What Merchants Say

On The Mark Payments has received no informal reviews on its BBB profile. Previously the company had 1 positive review. The review gives the company acclaim for its customer service:

Fantastic service! I thought my rate was good before I was approached by OTM. Very professional staff willing to go the extra mile and do what it takes to earn my business. Now I’m saving money and I’m so happy!

Great customer service is the hallmark of a top merchant account provider. Issues invariably arise over the course of a contract term, making responsive customer service essential to achieving an effective resolution to whatever problems merchants face.

An “A” Performance Overall

In light of the company’s clean complaint record, we agree with the BBB’s rating at this time. However, readers should be aware that there are good reasons to view the BBB’s information with skepticism.

On The Mark Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Likely

On The Mark Contract Terms

Detailed information about On The Mark Payments’ (OTM) standard rates and contract terms is not widely available online. The absence of substantial On The Mark Payments complaints concerning their pricing and terms suggests general customer satisfaction. However, specific details regarding OTM’s contract length, early termination fees, PCI compliance fees, monthly minimum fees, statement fees, or rate structures remain unclear. It’s uncertain if the company’s pricing is higher than industry averages or competitive with more affordable merchant account providers.

Zero Fee Processing

On The Mark prominently features its zero-fee processing model on its website. This model provides merchants with payment processing services sans cancellation fees or term contracts, though an application fee is required. It encompasses both in-store and e-commerce payments, including services via the virtual terminal mentioned in the company’s advertising.

Virtual Terminal and Payment Gateway Pricing

In its range of services, On The Mark Payments includes its virtual terminal and payment gateway. Pricing for these services, however, is not specified. The virtual terminal is part of the company’s zero-fee processing plan, but other potential rates and fees, such as gateway fees, technical support fees, batch fees, and additional transaction rates, may be applicable to these e-commerce services.

Unknown Pricing Structure

Despite advertising zero-fee processing, the comprehensive rates and fees associated with On The Mark Payments’ other pricing models remain undisclosed. An isolated complaint cites unauthorized charges of $700 and $900, but it is unclear what these charges pertain to. In the absence of widespread negative feedback, On The Mark Payments maintains an “A” rating for now. Individuals with firsthand experience of OTM’s standard contract are encouraged to share their insights in the comments below.

For further information, readers can review our list of leading merchant account providers.

On The Mark Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Partnerships and Inside Sales Staff

On The Mark appears to market its services primarily through a W2-employed inside sales team and also through strategic partnerships. There is no indication at this time that the company utilizes independent sales agents or “hiring mill” practices, and we have located only one On The Mark review that accuses the company’s sales representatives of deceptive conduct. This particular complaint, located in the comment section below this review, claims that an On The Mark representative fraudulently forged the reviewer’s signature and opened an unwanted account under the person’s name. This is an extreme accusation, but it is the only one of its kind.

In general, On The Mark’s sales division compares favorably to our list of best credit card processors.

No Deceptive Advertising

In addition, the company does not appear to engage in misleading advertising in its official materials. In light of these factors, OTM has retained an “A” in this category, but if you suspect that On The Mark is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Our On The Mark Payments Review Summary

Our Final Thoughts

On The Mark Payments is rated as a reliable credit card processing provider based on all available information. The company currently has very few complaints across consumer protection websites, with no signs of engaging in deceptive sales tactics. Our rating may shift as more details about its contract terms become available.

In the meantime, readers should carefully compare On The Mark Payments’ rates and terms to those of top overall credit card processors. Doing so will help ensure that businesses receive competitive pricing and service that aligns with their specific requirements.

Location & Ownership

On The Mark is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California, and is headquartered at 719 Raritan Road, Clark, New Jersey. Richard Spigai is listed as the chairman and CEO of On The Mark Payments.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did On The Mark Payments Treat You?

2 User Reviews

  • Shawn F

    On the mark payments is a fraudulent company they forged my signature on documents and opened a fraudulent account after explicitly advised them that I did not want their services. STAY AWAY FROM THEM. My company has filed a complaint with the FTC against them

  • Dick Spigai

    On the Mark Payments, LLC started out in April of 2012 as FSI Merchant Services, a independent division of FSI Financial Services which was a privately owned family company founded in 1954 and has recently been acquired by FIS Financial Services, the largest financial services company in the country.
    Prior to that acquisition, in July of 2014, FSI Merchant Services’ management decided to change course by becoming completely independent and moving in to its own building in Clark, New Jersey – changing its name to On the Mark Payments, LLC. This strategic move enabled management to align more closely with On the Mark Communications, a full service marketing company established in October of 2000. Now, On the Mark Payments and On the Mark Communications work under one roof in mutual support of each other while complimenting each other’s clients with both state-of-the-art credit card processing and customized marketing solutions.

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