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Guest Innovations Review
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A Vantiv Reseller
Founded in 2014, Guest Innovations is a merchant account provider that resells the processing services of Vantiv to power Rezku browser-based POS solutions. The company also optimizes its POS system for iPads Guest Innovations markets 4 different options to restaurants as optimized front-of-house management systems to manage reservations, waitlists, bookings, and tables. In addition to Vantiv, Guest Innovations partners with Elo Touch Solutions, LRS customer management, Star Micronics, and Hecker Design for POS hardware solutions including tablet stands and mounts.
Location and Ownership
Guest Innovations is headquartered at 2520 Venture Oaks Way, Suite 310 Sacramento, CA. The company is an ISO of Vantiv which is a direct processor sponsored by Fifth Third Bank. Paul Katsch is listed as the CEO of Guest Innovations.
Guest Innovations Review Table of Contents
- Costs & Contract: Guest Innovations offers multi-year contracts through Vantiv and POS solutions through Rezku.
- Complaints & Service: Guest Innovations has received fewer than 10 public complaints.
- BBB Rating: Guest Innovations currently has an “A+” rating and has received 0 complaints in the last 3 years. The company has been accredited by the Better Business Bureau since 2018.
- Sales & Marketing: Guest Innocations does not hire independent sales agents but has not had complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Guest Innovations.
Guest Innovations Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Volume
We have not been able to find any online complaints about Guest Innovations. This means that there are no accusations of the company being a scam or engaging in fraud. It should be noted that the company’s processor, Vantiv, which is now a part of the WorldPay brand, has hundreds of complaints.
Guest Innovations Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Guest Innovations. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Guest Innovations Customer Support Options
Rezku handles POS-related support for Guest Innovations by offering a 24/7 phone line, and dedicated email. This is as comprehensive as what some of the best merchant accounts for customer service typically provide. Vantiv has been consolidated into the Worldpay brand. WorldPay offers phone and email customer support to all of its merchants and may also provide support for its subsidiaries’ merchant accounts.
No Red Flags
Though there is no evidence to suggest that merchants are having negative experiences with the company. The lack of complaints, reasonable customer service options, and clean legal history are the reasons behind the company getting an “A” rating in this category.
Guest Innovations Online Ratings
Here's How They Rate Online
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Clean Complaint Record
Guest Innovations has been accredited with the Better Business Bureau since 2018. As of this review, the company has an “A+” rating with the BBB and has had 0 complaints filed against it in the last 36 months. The company does not have any informal reviews on its BBB profile either.
An “A” Performance Overall
In keeping with our policy that “A” ratings should typically be reserved for companies with 0 complaints, we agree with the BBB’s rating at this time given Guess Innovations’ clean complaint record. Merchants should be aware, however, that there are reasons to be skeptical of the BBB’s reviews.
Guest Innovations Fees, Rates & Costs
A Closer Look at The Contract
|Swipe Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Rezku POS Fee||$69 Per Month, Per License|
|Rezku POS training Fee||$299|
|Rezku Reservations Fee||$69 Per Month or $708 Per Year|
|Rezku Waitlist Fee||$59 Per Month or $588 Per Year|
|Early Termination Fee||$495+|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||Undisclosed|
POS and Payment Processing Pricing
Pricing on Guest Innovations various Rezku POS solutions are available through the Rezku website. Rezku POS costs restaurants $69 per month per license. According to the company’s website, each license permits several user IDs for different employees, so it appears that additional licenses are only necessary in the event that a restaurant uses the service at more than 1 location. In addition to that monthly license fee, the company also charges $299 as a one-time remote training cost. Merchant reviews reflect that add-ons to its basic service can increase the monthly cost.
Those service add-ons can result in significantly higher monthly costs than Rezku POS alone. Rezku Reservations charges a similar fee of $69 per month which can be paid annually at a cost of $708 for an average of $59 per month. While restaurants have the option to pay for a year of service for a discount of $120 for the length of that term, the monthly fee imposes no year-long commitment. Rezku Waitlist offers a similar month-to-month agreement of $59 per month, or $588 when billed annually for an average monthly fee of $49. Rezku Prime does not disclose its additional costs but it does offer restaurants comprehensive software and hardware solutions that may exceed the expense of the 2 aforementioned additional services.
The Guest Innovations website conveys that the company utilizes Vantiv to process payments through Rezku. That means that in addition to the monthly cost of the POS system, restaurants must pay the rates and fees associated with a standard Vantiv contract. Vantiv merchant account agreements appear to vary from merchant to merchant based on several factors, including who set up the merchant account, each merchant’s business type, and each merchant’s processing volume.
Vantiv’s terms and conditions impose a three-year service agreement with an early termination fee of $495 or liquidated damages per each location, whichever is greater. Additionally, the contract may automatically renew for successive one-year terms if not canceled within a small window of opportunity. Vantiv also appears to charge a PCI Compliance fee which may be assessed either on a monthly or annual basis and may vary in cost from one account to the next. Some merchant complaints convey that Vantiv has entered them into equipment lease contracts with Lease Finance Group. However, since Guest Innovations relies upon a browser and iPad based POS system, it is unclear whether or not any equipment lease terms are included in its own standard contact.
Additional Add Ons Could Cost
On its face, Rezku’s contract-free, month-to-month plans sound appealing to restaurants. However, when taken into account with the 3 to 4-year terms of a standard Vantiv contract, not signing up for the yearly subscription to the service could end up costing them more. It is unclear if Guest Innovations removes Vantiv’s multi-year contract terms and conditions including expensive early termination fees from its own merchant agreements. If it does not, those costs coupled with the potential add-ons a restaurant may need from Rezku could prove to be more expensive than other restaurant focused POS solutions. Given those variables, we award the company a “B” in this category.
Guest Innovations Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Guest Innovations Sales Tactics
Guest Innovations does not appear to hire independent resellers for its services. The company sells its POS solutions directly through Rezku and integrates Vantiv’s payment processing services without any third party.
No Misleading Quotes
To its credit, Guest Innovations does not appear to list deceptive rate quotes in its official materials. However, this is largely due to the fact that it defers to Vantiv as a payment processor. The company does provide transparent fees for its POS solutions.
Given its transparent fee structure and lack of issues with sales practices, we award Guest Innovations an “A” in this category.
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