Hyperwallet Credit Card Processing 2023: Reviews & Complaints

Hyperwallet Rating
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Company Overvie

Founded in February 2000, Hyperwallet is an international payment platform that specializes in helping businesses issue payouts to suppliers, contractors, and employees across the globe. Hyperwallet is not a merchant account provider, as it does not facilitate the acceptance of credit cards at the point of sale. However, it is not merely a payroll service, either. Like PayPal, WePay, or Stripe Connect, Hyperwallet provides a way for marketplaces to issue a large number of payments to many sub-merchants (also known as “payouts”) without having to establish multiple banking relationships across the globe. Hyperwallet handles all of the local banking relationships and currency exchange for merchants. In 2022, Hyperwallet continued its expansion into ubiquitous expansion with partnerships with Choice Bank and more.

Acquired by PayPal

In November, 2018, Hyperwallet was acquired by payment giant PayPal for $400 million. Brent Warrington, the current CEO of Hyperwallet, will continue to lead the brand under the PayPal flag. PayPal reportedly purchased the company to utilize Hyperwallet’s payout functions for its growing list of customers.

Hyperwallet Payment Processing

As mentioned, Hyperwallet processes all major debit and credit cards to provide payouts to others. Their service features include payouts through Bank Account, Direct to Debit, Check, Prepaid Card, Virtual Prepaid Card, eGift Cards, and Cash Pickup. They can make payouts in up to 28 currencies, and they offer detailed payment histories and tax reporting.

Innovative Payment Processing Options

One of the standout features of Hyperwallet is the variety of ways it offers for payees to receive their funds. Beyond traditional methods like bank transfers and paper checks, the company also provides prepaid cards and mobile wallet options. This versatility offers convenience to payees and helps businesses cater to a broader range of payment preferences.

Hyperwallet’s E-Commerce Capabilities

For businesses operating in the digital space, Hyperwallet offers a robust set of tools for e-commerce. It allows businesses to integrate a secure payment gateway into their online platforms, providing a seamless checkout experience for customers. Additionally, Hyperwallet supports recurring billing, a feature that’s particularly useful for businesses offering subscription services.

Security Measures and Compliance

Hyperwallet places a strong emphasis on transaction security and regulatory compliance. The platform follows stringent PCI-DSS standards for handling cardholder data, providing peace of mind for businesses and their customers. Additionally, Hyperwallet’s fraud detection tools actively monitor for suspicious activities to protect businesses from potential threats.

Transparent Pricing and Dedicated Support

Hyperwallet is committed to providing clear and upfront pricing information, ensuring businesses can anticipate their processing costs. Furthermore, the company’s customer service is top-notch, with a dedicated support team available to assist businesses with any questions or technical issues.

Location & Ownership

Brent Warrington (the former CEO of SecureNet) is the chief executive officer of Hyperwallet, which is headquartered at Suite 2600, Three Bentall Centre, 595 Burrard Street, P.O. Box 49314, Vancouver, B.C. V7X 1L3.

Daniel Schulman is the CEO of PayPal, which is headquartered at 2211 North First Street, San Jose, California 95131.

Table of Contents

Hyperwallet payment processing

Hyperwallet offers processing for payouts

Hyperwallet Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Few Public Complaints

We are currently able to locate a handful of Hyperwallet reviews, some of which accuse the company of being a scam. The bulk of the complaints come from employees of the company, who disagree with internal choices made about its future. This is unlikely to have any effect on Hyperwallet users. The remaining Hyperwallet reviews mention various issues, including late payment to a payee, difficulty closing an account, and a miscommunication regarding a payout. Some of the more recent issues seem to indicate that some people have a hard time moving funds with Hyperwallet when sending/receiving overseas. If you have a Hyperwallet review of your own, please let us know in the comments below.

Hyperwallet Merchant Solutions Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Hyperwallet. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Hyperwallet Customer Support Options

Hyperwallet offers phone, live chat, and FAQ customer support.

Hyperwallet Customer Service Numbers

  • (877) 546-8220 – Toll-Free General Customer Service
  • +61 290 984 705 – Australian Support
  • +44 800 0041 8728 – UK Support
  • +1 604 900 2318 – Worldwide Support

Other Support Options

  • Live chat
  • FAQ

Hyperwallet Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 12

Over 10 Complaints

Hyperwallet is not accredited with the Better Business Bureau and currently has an “A+” rating with the BBB. The company has received 12 complaints in the last three years.

An “A” Performance

As Hyperwallet’s complaint total is low for a company of its size, we agree with the BBB’s rating at this time.

Hyperwallet Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties Unclear
Monthly & Annual Fees Variable
Processing Rates Variable
Equipment Leasing No

Hyperwallet Contract Terms

Hyperwallet does not publicly disclose its pricing, and there are no Hyperwallet complaints that mention particular Hyperwallet rates or fees. A company representative has stated that Hyperwallet fees and pricing depend on the countries to which the user wishes to issue payouts as well as the number and type of payees on their platform. This approach makes sense, as enterprise-scale corporations have diverse needs due to their diverse areas of operation.

No Red Flags

Hyperwallet’s exclusive emphasis on payouts means that its service will not involve the contract terms that are commonly part of point-of-sale merchant account agreements, such as equipment leases, PCI compliance fees, and monthly minimum fees. Hyperwallet may charge termination fees, but there is no mention of such a fee in the company’s marketing materials or in merchant complaints about Hyperwallet. In general, there are no Hyperwallet reviews that report of dissatisfaction with Hyperwallet rates, contract terms, or pricing, and we have no reason to believe that the company is overcharging or deceiving its users. Still, we encourage business owners to check out our list of the providers of the best merchant services.

Hyperwallet Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Inside Sales Team

Hyperwallet appears to primarily market its services via strategic partnerships and conventional advertising. We have found no Hyperwallet complaints that mention negative sales experiences. There is no indication that the company employs independently contracted sales agents, as it does not market directly to small-scale businesses, or “payees.”

No Misleading Quotes

There are no public Hyperwallet reviews that accuse the company of misrepresenting fees, and the company does not display misleading prices on its website. This compares favorably to our list of best credit card processors. In general, Hyperwallet’s marketing tactics will have a minimal impact on the average business, as it is primarily focused on enterprise-level businesses and marketplaces.

Our Hyperwallet Review Summary

Our Final Thoughts

Hyperwallet rates as a reliable credit card processing payout option for enterprise-level businesses and marketplaces. The company is showing a low public complaint total and is unlikely to be plagued by many of the issues associated with conventional point-of-sale merchant services providers. We will continue to monitor client feedback both on this review and elsewhere and adjust our grade for the company as warranted.

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Your Comments & Reviews

How Did Hyperwallet Treat You?

11 Responses

  • Run from this service. Their fees are designed to eat up all your funds. Transfer feature doesn’t work. Web site features don’t work.

    • i 2nd ans 3rd everybody’s comment, DO NOT, I REPEAT DO NOT SIGN WITH THIA COMPANY ITS THE WORST OMG THEY ARE THE WORST, EVERYDAY IM LOOSING XUATOMER BECAUAE WHEN YOU TRY TO OROCESS A PAYMENT IT SPINS UNTIL IT SAYS ERROR, then you get technical support on the line after waiting for hours then they finally fix it and then the next day it happens then the next day then the next day, so i loose both cash and credit card customers , thanks to this incompetent company

  • I am using Workmarket. I transferred and withdrawed all of my funds which is $329 to my bank account through Hyperwallet, and it did not reflect to my savings. I checked it from time to time. So I have decided to disable the automatic withdrawal yesterday. My funds have returned to the ‘withdrawable funds’. From $329 to $301.

    How much does it cost for the Hyperwallet fees? The deducted amount was too much for me! It is almost 10%. I am asking Hyperwallet to provide me a break down of fees from my $329 to $301. They have not responded yet

    Also, I have placed a valid account number of the bank, how come it’s invalid? I have worked very hard for that amount and hyperwallet deducted a huge part. This really stresses me out!

  • Michele Elder

    I think the Hyperwallet virtual prepaid card is an absolute racket. It looks customer-friendly on the surface, but in actuality, since most online merchants don’t accept multiple forms of payment, a customer can only make an online purchase using their Hyperwallet virtual prepaid card for an amount that is exactly equal to or less than the amount of the prepaid card. So where does that remaining balance go when the virtual card expires because the customer can’t or has no need to make a tiny little online purchase of, say, $2.18? It gets absorbed back into Hyperwallet. What’s worse is that Hyperwallet’s clients probably think they’re doing such a great thing for THEIR incentive rewards customers, when those customers are really just getting robbed of the time they invested in earning the incentive because they can’t actually use the incentive rewards they’ve been promised. The only way I can see that someone could TRULY use the full amount of their prepaid card would be to copy the card number to a note to store in their phone or on paper and have the number entered MANUALLY by an actual brick-and-mortar merchant who DOES take multiple forms of payment. The archaic inconvenience of that process alone is enough for customers to eschew. So this is just a rip-off cloaked as a benevolent service. I would love to be proved wrong, so please, tell me how customers can actually get the full benefit of their virtual prepaid card without resorting to old-school efforts when there’s no option to transfer those funds to a reasonably accessible resource. If you can’t, you’ve proved my point. And if you can, I’ll appreciate the ability to use the full amount of next virtual prepaid card I receive.

  • British Columbia

    I just had a painful week of dealing with Hyperwallet, and I hope to never have to claw money from them ever again.

    I was awarded $50 here in Canada, and they used Hyperwallet for the payout. Received the activation email but I could not access the site. The Time Out Connection error would come up on 4 browsers, even with all complete firewall/virus/VPN Program check. Customer Service kept giving me the same robotic replies and no resolution was given after 10 days.

    I posted the pay portal link on a private group and out of those 40 people, 20 also received the Connection Time Out Error. So it wasn’t just me. These people were from all over Canada with high speed internet.

    Realizing this company would not change their site nor incur any downtime for my $50, I had to take a route that Hyperwallet could not TELL me to do but it was the only way to get my funds.

    Thankfully, the bank transfer was only one day. And the ID verification was quick thankfully.

    So in conclusion, I used a third party to finally receive my money. Just like they use a Third Party for your transactions which they cannot say is secure in the Privacy Policy.

    • Which third party did you use mate, I’m having the same problem now

      • Someone I trusted that could access the website signed in as me and added my banking info to transfer the money. Send all your trusted friends the link, and whoever can access the website is the one to ask :) That’s the only way feasible to get your money.

  • For months now I have been urging them to update their website so that my IBAN fits their format, in order to get paid by wire transfer. MONTHS.
    Before entrusting this company your hard-earned cash, think twice.
    I don’t understand why certain companies insist to use unsecured 3rd party payment processors like Hyperwallet if ANYONE can send wire transfers worldwide from bank to bank within seconds!

    This post will help: Best Mobile Apps for Sending Money


  • I had two questions before signing up and entrusting them a lot of money.. Yet they refuse to respond. Their answer is “Thank you for your email. To maintain the privacy of your Pay Portal account, we require questions be sent through a secure channel.”
    They require you to sign up to receive an answer?
    Imagine you go to a shop and want to buy a TV, first you must hand over your ID – and probably be sent to the cashtill to pay – and then you get your question answered?
    First you answer, then you subscribe – not the other way round. Totally unacceptable. Very suspicious.

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  • Félix Malfait

    This is the typical old B2B software company that has not evolved with its time.
    The UX for the backend is terrible (the design was probably not changed for the last ten years).
    The sales sometimes don’t reply to emails: this happened both with the US team (Michael F) and the EU team (Luke T). I have never seen that in any sales organisation in my life. Overall the sales process is terrible if you need to move fast, it takes weeks, you need to meet in person… You don’t have access to any demo and the sandbox account they offer is actually very limited.
    It is terribly expensive compared to other solutions (they admitted themselves they would not be competitive with the pricing we got for MangoPay in France for example).
    If you’ve ever worked with modern companies like Stripe, you’ll be disappointed.

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  • Over $4000.00 was missing from my account after a customer service rep help me access my account after being unable to login. one of the Supervisores at hyperwallet told me how someone changed the email address in the hyperwallet account on June 29, 2018 and June 30th and transferred funds on June 30th. The supervisor also told me that someone conducted a live chat on July 2nd impersonating to be me.

    Hyperwallet security on the account fails me. The customer service rep conducted a live chats without confirming security questions. I still have not received a refund in almost 30 days afterwards. The corporate office staff refuses to except any calls from me. Customer service representatives tell me that they need to speak with a lawyer.

    I was told a persons name and IP address of a suspect who possibly transferred unauthorized funds from my account on a visa, two days later I stop being told anything regarding my case.

    Hyperwallet refuses to speak with the local detective where I filed the case at. They are treating me like a stranger who never conducted business with them. I’m a victim.

    From The Editor
    This Post Might Help: Best Mobile Apps for Sending Money

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