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IMG Audit Services: Worth It for Your Business?

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

IMG Merchant Services Auditing

Rating
A
5/5
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Pros and Cons of IMG Merchant Services Auditing

Pros

User-friendly interface
Lower processing fees
Enhanced security features
Customizable service options
Expert compliance assistance

Cons

Limited customer support
Limited global reach
Possible extra costs
Complex contract terms
Requires technical know-how

Overview

In this review of IMG Auditing (also known as Independent Merchant Group), we’ll take a close look at the company’s services and how they differ from a typical payment processor. Instead of handling transactions, IMG focuses on auditing merchant account statements to identify hidden fees, inflated charges, and billing errors. We’ll explain how their process works, what types of businesses may benefit, and what compensation model they use. We’ll also review client and customer feedback to highlight common trends and concerns. In addition, we’ll cover their contract terms, fee arrangements, and overall reputation in the industry. By the end, you’ll know whether IMG Auditing is a good choice for helping your business reduce credit card processing costs.

About IMG Merchant Services Auditing

Screen Capture of IMG Merchant Services Homepage
IMG Merchant Services

IMG Merchant Services Auditing, also known as Independent Merchant Group, is a contingency-based merchant account statement review service headquartered in Westbury, New York. Founded in 2009, the company does not supply any credit card processing services. Instead, IMG reviews merchants’ existing statements and looks for ways to reduce rates or eliminate fees. IMG is then compensated based on how much money it saves each merchant.

Customer Reviews & Sentiment

Clean Complaint Record

At this time, our research has not identified any negative IMG Merchant Services Auditing reviews. There is no evidence to suggest that the company is involved in scams or unethical practices towards merchants. The business model of IMG, which focuses on reducing merchants’ costs to generate its revenue, appears to contribute to the scarcity of complaints. We encourage customers with experiences related to IMG Merchant Services to share their reviews in the comments section below to further assist potential clients.

IMG Merchant Services Auditing Lawsuits

To date, we have found no records of class-action lawsuits or Federal Trade Commission (FTC) complaints filed against IMG Merchant Services Auditing. Merchants who are unsatisfied and seek alternative methods to litigation against the company might consider reporting their concerns to appropriate supervisory organizations.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for IMG Merchant Services Auditing

Negative Feedback

There are no negative reviews published about IMG Merchant Services Auditing on the PaymentPop website.

Positive Feedback

IMG Merchant Services Auditing opened our eyes to fees we didn’t even realize we were paying. Their audit was detailed, easy to understand, and helped us identify real savings. They were professional, honest, and didn’t pressure us. I highly recommend them if you want to know exactly where your money is going.

IMG BBB Rating

Independent Merchant Group currently does not have a rating with the Better Business Bureau and is not showing accreditation at this time. The company has received 0 complaints to its BBB profile in the past 36 months. It has also not received any informal reviews, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

Given IMG’s clean complaint record, we have adjusted the BBB’s rating to an “A” for the purposes of this review. Merchants should note, however, that there are reasons to be skeptical of BBB ratings.

Processing Rates & Fees

No Initial Cost for Service

IMG provides a statement audit service without any upfront fees or obligations for merchants. The company identifies opportunities to reduce or eliminate fees and assists merchants in renegotiating their pricing structures with their processors. IMG’s compensation is derived from the savings it achieves for each merchant, ensuring that merchants realize net savings. Details about IMG Merchant Services Auditing’s fee structure, however, are not publicly disclosed.

Learn about the Industry

IMG allows merchants to retain their current payment processors, avoiding the risk of entering into a new, potentially expensive contract. The company also continues to check for any pricing increases on future statements, which might incur an additional fee. While working with IMG poses no apparent risk and may offer savings, merchants also have the opportunity to independently learn about contract details and unnecessary fees within the industry, potentially retaining all savings achieved through their own efforts.

Employee Reviews & Sales Practices

Multifaceted Sales Approach

IMG appears to primarily market itself through an in-house sales team, traditional advertising, and strategic partnerships. The company does not appear to utilize independently contracted sales agents, but the typical risks of independent agents are greatly minimized by the company’s business model. IMG does not open new merchant accounts or sell credit card processing equipment to its clients, so the company has very little incentive to mislead merchants.

No Pricing Disclosure

IMG does not disclose specific details about its fee assessment process or its compensation model, but there are no public IMG Merchant Services Auditing reviews that complain about its sales tactics at this time. We have assigned IMG an “A” in this category as a result. Fee reduction audits, like the service that IMG offers, are always advisable to merchants who suspect hidden IMG Merchant Services fees in their merchant services agreements.

IMG Merchant Services Auditing Competitors

Compare IMG Merchant Services Auditing to competitors that earned top marks.

Bottom Line

IMG Merchant Services Auditing rates as a reliable merchant account consulting service according to our rating criteria. The company offers a low-risk opportunity for merchants to evaluate potential savings on their merchant services, making it an attractive option for those seeking to optimize their financial arrangements. However, the exact details of IMG’s compensation plan are somewhat opaque, which may lead business owners to question whether they could achieve similar savings by renegotiating their contract terms independently.

Even when dealing with “A” rated companies, it is crucial for merchants to diligently read all provided documentation. A thorough understanding of the terms and conditions can prevent unexpected costs and ensure that the services align with their business needs. By opting for a top-rated credit card processor from the outset, merchants can often secure favorable terms and reliable service, potentially eliminating the need for an external auditing service like IMG Merchant Services Auditing. Careful comparison and selection of a credit card processor can provide long-term benefits and financial stability, making it a vital step in the management of merchant services.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact IMG Merchant Services Auditing

Contact & Customer Support
Co-founderJarett Livingston
Headquarters395 N. Service Rd. Suite 112-W Melville, NY
Customer Service(212) 257-6106
Additional Support ChannelsOnline Contact Form
Websiteimgaudit.com