Payment Processing for Standard-Risk Business Types
Indigo Payments is a merchant account provider headquartered in Atlanta, Georgia. Founded in 2007, the company appears to be an ISO of First Data that has also partnered with Chase Merchant Services to provide its merchant services. Indigo Payments primarily markets retail, mobile, and restaurant merchant accounts. The company’s website showcases different businesses utilizing its services from Georgia and other southeastern states local to its headquarters to markets across the country including businesses in Colorado and California.
Indigo Payments Location and Ownership
Indigo Payments is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, and the company is headquartered at 5555 Glenridge Connector Suite 200 Atlanta, GA 30342. Linda Kelley and Erik Hendricks are listed as the co-founders of Indigo Payments.
Indigo Payments Review Table of Contents
- Costs & Contract: Indigo Payments offers a variable contract through First Data or Chase Merchant Services with interchange-plus pricing and no early termination fees.
- Complaints & Service: Indigo Payments has received fewer than 10 public complaints.
- BBB Rating: Indigo Payments has an “A+” rating and has received 0 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2007.
- Sales & Marketing: Indigo Payments appears to hire in-house sales representatives and has received only one complaint about its sales team.
- Rates & Fees: How Merchants Got The Best Rates With Indigo Payments
7 Responses
I’m trying to reach someone I cancelled my account 1 yr ago they still trying to charge and now it’s in collections
INDIGO IS THE WORST COMPANY EVER! CUSTOMER SERVICE REP GIVES WRONG INFORMATION AND NEEDS MORE TRAINING. THE COMPANY TOOK $ 321.00 FROM ME IN FEES AFTER MY CARD WAS NO LONGER ACTIVE. THAT WAS 4 MONTHS AGO. I SPOKE WITH 3 CUSTOMER SERVICE REPS, AND 2 DIFFERENT SUPERVISORS WHO LIED. I’M STILL WAITING FOR MY REFUND. ********
CAUTION******NEXT STEP IS A LAWSUIT!
this is the worst processing company. they make mistakes but will not own up to it.. they might sell their company soon so better to look elsewhere. they make threats and breach contracts to contact your merchants and salesteam and think they are perfect and you are not.. very unprofessional and waste of time. fees might be disclosed but you have to pay for all equipment and paper!
We were with Heartland Payment Systems, and we had very few issues with them with over 10+ years, but I recently upgraded our POS system and wanted to try some new services. Mercury Payment Systems was the company our POS system was linked with, so we tried them for a bit, but we still wanted to see what else was out there. Flagship merchant services was a company found through online searches, and we tried them out but weren’t to our liking.
A salesman from Indigo Payment Systems stopped by our shop promising to beat any rates out there, and promising full service for everything. A very good talker he was, but come time when we needed help, he didn’t pick up his phone and his mailbox was full. Our stand-alone machine we bought from them did not take the paper rolls it came with, but that was just a minor annoyance having to re-roll paper rolls to fit in the machine. We started having connection issues, and the machine worked when it wanted it to and didn’t work when we needed it to. The first tech service guy I called had no idea what he was doing, so there were very long, silent, uncomfortable pauses between directions before we got disconnected. The 2nd guy I got a hold of had an attitude problem, not to mention their tech line seems to be outsourced. We had two chargebacks for several hundred dollars within a few months (which is quite rare for us), and we were unsuccessful in getting any of that money back. They inform you of the chargeback more than several days after the money has already been debited out of the account (without warning). As a small business retailer, I DO NOT recommend this company to anyone. WATCHOUT for the $300 early termination fee they’ll try and charge you with. It will be stated in the contract you’re required to sign, but the salesman will straight up tell you there is no early termination fee. Not much info or history/reviews on this company, but from a personal experience, I’d give them an F for service and experience.
My personal experience with Indigo Credit Card processing was very negative and full of frustrations. I own a small business; I got stuck with a shipment at port because this credit card processing decided just not to process the payment transaction. Their explanation was that the amount of the transaction was very high and they requested internal business documents which I was reluctant to provide. As a result I got log back in my schedule with the risk of losing my customer and with a delay of couple of days in my project. At the end I did a different transaction to get my shipment out of port. I try to resolve the issue and told then to cancel the transaction, to which at the beginning they told me that it was possible and that the customer money was to be returned in 24 to 48 hours. To my surprise I called then after 48 hours because they were incapable to resolve the issue, they came with another excuse that they need to match some customer information with the bank in order to give the money back to the customer. It is almost 10 days and they still holding the money that do does not belong to them. I tried to resolve the issue in a different way, reversing the transaction, at this point they came with extra charges and some other bologna. This story continues. For this reasons I strongly and very emphatically DO NOT recommend this company, they will hurt your business because they are not reliable on the contrary they are irresponsible senseless without understanding of a business dynamics. They are under the impression that we (small business) cannot make business without them. One of the managers told me that we were partners, to which I replay that they were a third party doing payment processing, That I did not need a third party getting involved in a private legitimate transaction . I would like to emphasize DO NOT make business with Indigo Credit Card Processing, they will hurt your business, will sell your private information, they will force you to make business with them
W Silva
I have been using Indigo for several years now. After being in business for almost ten years and changing several times I really think I have found my final processor. As every processor always rose my rate after a few months, I can happily say there’s didn’t in fact two years after processing with them THEY CALLED ME AND DID A COMPLIMENTARY RATE CHECK AND ACTUALLY LOWERED MY RATE. This company has truly made me happy and thought I would take a minute to let some others that have been scammed by bad companies out there this company truly does seem like they care. Thank you
Hi George,
In order to authenticate your testimonial, please reply to this comment with your business name and location or your website information.