Infinity Data Corporation Review: Fees, Complaints & Lawsuits
(866) 746-8931 Infinity Data Corp Payment Processing
Founded in 1995, Infinity Data Corporation is a merchant account provider from Concord, California.
Infinity Data Corp Payment Processing
Infinity Data Corp offers credit card processing for retail, MOTO, and e-commerce merchants. Infinity Data Corp resells First Data (now Fiserv) contracts. The company also advertises its use of Clover POS systems. Their services also include mobile processing, QuickBooks integration, and B2B processing.
Infinity Data Corp Location and Ownership
Infinity Data Corp is a registered ISO/MSP of Wells Fargo Bank, NA., Concord, California with headquarters at 2 Commercial Street, Sharon, MA 02067. Brian Mills is the president and CEO of Infinity Data Corporation.
Infinity Data Corporation Review Table of Contents
- Costs & Contract: Infinity Data Corporation offers a three-year contract through First Data (Fiserv) with…
- Complaints & Service: Infinity Data Corporation complaints number less than 10 on…
- BBB Rating: Infinity Data Corporation has an “A+” rating and has received 1 complaint in the last three years. The company has been…
- Sales & Marketing: Infinity Data Corporation appears to hire outside sales agents and…
Infinity Data Corporation Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
Low Complaint Total
There are currently only a handful of negative Infinity Data Corp reviews across all consumer protection websites, and a few of these complaints accuse the company of scamming or ripping off its merchants. Most of these Infinity Data Corp complaints are over three years old, so the policies referenced by complainants may no longer be in effect. Common issues include undisclosed Infinity Data Corp fees, poor customer service, and unclear equipment return policies. It seems Infinity Data Corp was at one point affiliated with Northern Leasing Systems for the purpose of leasing equipment, but there are no recent complaints to this effect. Northern Leasing Systems receives one of the lowest ratings on CardPaymentOptions.com, so any evidence linking Infinity Data Corp to Northern Leasing in recent years would lower the company’s grade significantly.
Infinity Data Corporation Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Infinity Data Corporation. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Infinity Data Corporation Customer Service Options
Infinity Data Corp. offers 24/7 phone support to its merchants, which may be a major factor in its low complaint total.
We have located multiple Infinity Data Corporation customer service phone numbers:
866-746-8931 – Toll-Free Customer Support
866-460-3913 – Sales
Infinity Data Corporation also offers a customer support form and live chat on its website as well as a customer service email address at [email protected]
Infinity Data Corporation Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| Total BBB Complaints | 1 |
| Response Rate | 100% |
| Complaints Resolved | 0 |
No BBB Complaints
Infinity Data Corp has been accredited with the Better Business Bureau since 2011 and currently sports an “A+” rating based on 1 complaint filed in the last three years. The 1 complaint was resolved to the dissatisfaction of the merchant or received no final response. The company also does not have any negative reviews filed against its BBB profile, but it should be noted that these reviews are usually unverified.
An “A” Rating
Given the company’s complaint volume and resolution ratio, we agree with the BBB’s rating at this time. However, merchants should be aware that there are good reasons to be skeptical of the BBB’s information.
Infinity Data Corporation Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Undisclosed |
| Monthly & Annual Fees | Yes |
| Processing Rates | 1.00% - 4.99+% |
Three-Year Agreement
The standard Infinity Data Corp contract (available in part below) is a three-year agreement through First Data (Fiserv). A typical First Data (Fiserv) offers a wide variety of contract terms and pricing plans, but its standard agreement is typically a multiyear contract with an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. Merchants who process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Merchants whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Infinity Data Corp also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional Infinity Data Corp rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Industry-Average Terms
Several merchant complaints suggest that the company provides free equipment upon signup on the condition that the equipment will be returned when the contract is concluded. If the merchant fails to return the equipment in a timely fashion, a $195 fee may be assessed. Overall, these Infinity Data Corp contract terms appear to be fairly standard for the industry, and the company is showing only a handful of complaints regarding its rates and fees. Be sure to read “Fee Sweep” to understand merchant account fees and how to negotiate them in your favor. If you have any specific knowledge of the company’s contract terms, please share that information in the comment section below. See the Infinity Data Corporation Program Guide.
We also encourage merchants to check out our list of the providers of the best merchant accounts.
Infinity Data Corporation Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Employs Independent Resellers | Unknown |
| Advertises Deceptive Rates | No |
| Discloses All Important Terms | No |
Inside and Outside Sales Staff
Infinity Data Corp appears to rely on a team of outside sales agents in addition to inside reps and traditional advertising to market its services. It is unclear at this time whether the company hires independent sales agents in a “hiring mill” fashion; however, there are very few Infinity Data Corp reviews that describe issues with the company’s sales reps. The only available Infinity Data Corp complaints of this nature are very old and cite nondisclosure of contract terms and equipment return policies.
This compares favorably to our list of best credit card processors.
No Misleading Marketing
To its credit, the company does not list any deceptive rate quotes or other misleading information on its website. We therefore award it an “A” in this category for the time being. If you suspect that Infinity Data Corp is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges.
Our Infinity Data Corporation Review Summary
Our Final Thoughts
A Reliable Payment Processor
Infinity Data Corp rates as a solid merchant services provider according to all available information. The company appears to offer average contract terms but does not appear to deceive merchants or generate a large number of complaints. Even when dealing with companies that rate highly by our standards, we encourage merchants to carefully examine the terms of any contract they are given and to compare its pricing to the top overall providers. Our grade for Infinity Data Corp may change once more is known about the company’s contract terms.
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Liz
Piss poor company. If you have the unfortunate interaction with David who we did we were going to use this company did our paperwork and called emailed and then two weeks before opening the salesman calls is says sorry can’t do it on back order . He could not return calls or even emails this company is piss poor customer service and they lie