Infinity Data Corporation Reviews & Complaints

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How did they treat you? ▼

Overview

In this review of Infinity Data Corporation, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what Infinity Data Corporation offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether Infinity Data Corporation meets your business's payment processing needs.

About Infinity Data Corporation

Founded in 1995, Infinity Data Corporation is a merchant account provider from Concord, California.

Infinity Data Corp Payment Processing

Infinity Data Corp offers credit card processing for retail, MOTO, and e-commerce merchants. Infinity Data Corp resells First Data (now Fiserv) contracts. The company also advertises its use of Clover POS systems. Their services also include mobile processing, QuickBooks integration, and B2B processing.

Infinity Data Corporation Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

Presently, there are only a handful of negative Infinity Data Corp reviews scattered across various consumer protection websites. Some of these complaints allege that the company engages in fraudulent practices or scams its merchants. However, it’s important to note that most of these complaints are over three years old, suggesting that the issues raised may no longer be relevant due to potential policy changes. Common grievances include undisclosed fees, poor customer service, and ambiguous equipment return policies. While there were past associations between Infinity Data Corp and Northern Leasing Systems for equipment leasing, there are no recent complaints linking the two. Notably, Northern Leasing Systems has garnered one of the lowest ratings on CardPaymentOptions.com, implying that any recent affiliation could significantly impact Infinity Data Corp’s reputation.

Infinity Data Corporation Lawsuits and Fines

To date, there are no outstanding class-action lawsuits or FTC complaints filed against Infinity Data Corporation. Merchants dissatisfied with the company’s services and seeking alternative resolution methods are encouraged to report their concerns to relevant supervisory organizations.

Infinity Data Corporation Customer Service Options

Infinity Data Corp. provides 24/7 phone support to its merchants, which likely contributes to its low complaint total.

Infinity Data Corporation Customer Service Phone Numbers

  • (866) 746-8931 – Toll-Free Customer Support
  • (866) 460-3913 – Sales

Other Support Options

  • Customer support form
  • Live chat on its website
  • Customer service via email at [email protected]

Infinity Data Corporation Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total BBB Complaints 1
Response Rate 100%
Complaints Resolved 0

No BBB Complaints

Infinity Data Corp has been accredited with the Better Business Bureau since 2011 and currently sports an “A+” rating based on 1 complaint filed in the last three years. The 1 complaint was resolved to the dissatisfaction of the merchant or received no final response. The company also does not have any negative reviews filed against its BBB profile, but it should be noted that these reviews are usually unverified.

An “A” Rating

Given the company’s complaint volume and resolution ratio, we agree with the BBB’s rating at this time. However, merchants should be aware that there are good reasons to be skeptical of the BBB’s information.

Infinity Data Corporation Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Undisclosed
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99+%

Three-Year Agreement

The standard contract for Infinity Data Corp, which collaborates with First Data (Fiserv), typically extends over three years. First Data (Fiserv) is known for its variety of contract terms and pricing plans. Generally, their standard contract includes a multiyear commitment with an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. The pricing for merchants processing up to $50,000 monthly includes a swiped rate of 2.69% plus $0.19, and a keyed-in rate of 3.69% plus $0.19. For monthly transactions over $50,000, the rates are 2.29% plus $0.19 swiped, and 3.29% plus $0.19 keyed-in.

Virtual Terminal and Payment Gateway Pricing

Infinity Data Corp also promotes virtual terminal and payment gateway services, though detailed pricing for these services is not explicitly mentioned on their website. It is likely that additional fees, such as gateway fees, technical support fees, batch fees, and further transaction rates are applicable to these e-commerce services.

Industry-Average Terms

Some merchant feedback indicates that Infinity Data Corp may offer free equipment at sign-up, with the condition that this equipment be returned at the end of the contract. Failure to return the equipment promptly could lead to a fee of $195. The terms and conditions of Infinity Data Corp’s contracts seem standard within the industry. The company has a few complaints concerning its rates and fees. For a more comprehensive understanding of merchant account fees and negotiation strategies, merchants can read “Fee Sweep.” If you have precise information about Infinity Data Corp’s contract terms, your input in the comment section below would be highly valuable. View the Infinity Data Corporation Program Guide.

Merchants are also advised to review our selection of the leading merchant account providers.

Infinity Data Corporation Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Unknown
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside and Outside Sales Staff

Infinity Data Corp appears to rely on a team of outside sales agents in addition to inside reps and traditional advertising to market its services. It is unclear at this time whether the company hires independent sales agents in a “hiring mill” fashion; however, there are very few Infinity Data Corp reviews that describe issues with the company’s sales reps. The only available Infinity Data Corp complaints of this nature are very old and cite nondisclosure of contract terms and equipment return policies.

This compares favorably to our list of best credit card processors.

No Misleading Marketing

To its credit, the company does not list any deceptive rate quotes or other misleading information on its website. We therefore award it an “A” in this category for the time being. If you suspect that Infinity Data Corp is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges.

Our Infinity Data Corporation Review Summary

Our Final Thoughts

Infinity Data Corp rates as a solid merchant services provider according to all available information. While the company appears to offer standard contract terms, it doesn’t engage in deceptive practices or generate a significant number of complaints.

Even with companies that rate well by our standards, merchants should carefully scrutinize any contract terms presented and compare Infinity Data Corp’s pricing to top-rated providers to ensure they secure the best possible deal. Our grade for Infinity Data Corp may be subject to change as more details emerge regarding its contract terms.

Location and Ownership

Infinity Data Corp is a registered ISO/MSP of Wells Fargo Bank, NA., Concord, California with headquarters at 2 Commercial Street, Sharon, MA 02067. Brian Mills is the president and CEO of Infinity Data Corporation.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Infinity Data Corporation Treat You?

1 User Reviews

  • Liz

    Piss poor company. If you have the unfortunate interaction with David who we did we were going to use this company did our paperwork and called emailed and then two weeks before opening the salesman calls is says sorry can’t do it on back order . He could not return calls or even emails this company is piss poor customer service and they lie

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