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Before You Sign with INKAS Payments: Key Issues, Rates & Contract Terms

Name: INKAS Payments
Item: INKAS Payments
Rating: 3
Author: Phillip Parker

Author: Phillip Parker

Updated: September 22, 2025

Maintained Since: April 25, 2014

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We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

INKAS Payments

Rating

3/5

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Pros

Various terminal options

Accepts major cards

Offers POS systems

Mobile payments supported

Online payments available

Cons

Complaints of hidden fees

Undisclosed pricing details

Long-term lease risks

Aggressive telemarketing

Misleading sales calls

Overview

In this review of INKAS Payments, also known as INKAS Merchant Services, we take a close look at the company’s offerings and the concerns raised by merchants. We cover their services, including point of sale systems, mobile and online payments, virtual terminals, and multi-currency gateway support, while also examining their pricing, contract terms, and fee transparency. The review highlights recurring complaints about aggressive telemarketing, undisclosed fees, equipment leasing, and cancellation practices. We also consider customer feedback, employee experiences, and legal concerns to provide a balanced view of the company. By the end, you will have a clear understanding of whether INKAS Payments is the right fit for your business.

About INKAS Payments

Screen Capture of INKAS Payments Homepage — INKAS Payments Homepage

A division of the INKAS Group, INKAS Payments is a merchant account provider headquartered in Toronto, Canada. Founded in 1993, INKAS was originally a manufacturer of safes. vaults. and armored vehicles. Afterward, the company expanded into financial services with INKAS Finance Corporation in 1998 following the deregulation of the ATM/POS industry.

Products & Merchant Services

Payment Processing

INKAS Payments handles transactions for all major credit and debit cards, providing POS systems, mobile payments, and online payment options. They offer swipers and POS terminals for in-store purchases, as well as mobile terminals that can process credit cards, gift cards, and even PayPal.

Online Payment Gateway

INKAS Payments provides an online payment gateway, enabling businesses to process payments securely over the internet. This service allows merchants to accept online payments through their websites.

Mobile Payment Solutions

INKAS Payments offers mobile payment solutions, allowing businesses to accept payments via smartphones or tablets. These mobile POS systems facilitate transactions at various locations.

Virtual Terminal

The virtual terminal service from INKAS Payments enables businesses to manually process credit card transactions, ideal for mail or telephone orders. Merchants can securely enter customer payment information into a virtual terminal interface.

E-commerce Integration

INKAS Payments provides integration solutions for e-commerce platforms. By integrating with popular online shopping carts and platforms, businesses can streamline their checkout processes.

Multi-Currency Processing

INKAS Payments supports multi-currency processing, allowing businesses to accept payments in various currencies.

Customer Reviews & Sentiment

Moderate Complaint Total

Upon review of various consumer protection websites, we have discovered over 30 negative reviews of INKAS Payments, with some clients alleging the company as a scam or ripoff. The predominant complaint revolves around the company’s telemarketing practices. Several clients mentioned receiving repeated calls even after requesting to stop, with some expressing concerns that INKAS representatives may have posed as their existing processor. Recent reviews also touch on issues like undisclosed fees, contract terms, and unsatisfactory customer service. While the company has a relatively low complaint volume through typical merchant services channels, the nature of the grievances has led to a “C” grade for INKAS Payments in this category. Should you have your own experience with INKAS Payments to share, we encourage you to do so in the comments below.

INKAS Payments Customer Support Options

INKAS provides a contact form and a phone number on its website for customer inquiries. However, these support options may not meet the expectations set by top credit card processors for customer service.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop	1
BBB Rating	1
Trustpilot	2.7
Average Rating	2.35

PaymentPop Rating for INKAS Payments

Negative Feedback

They are liars and cheats. Their salesman will lie to your face, promise low rates, have enormous hidden charges. I tried to call to cancel service for months, with no call back, I was promised reimbursement for a secondary spare terminal that was never ever given back to me and when I called to find out why a payment wasn’t being made to me I was told that they knew that if they gave me payment that I would quit using their services. These are shady, shady people. No one will listen to any concerns and their bosses are even in on the shadiness. Right now

Positive Feedback

There are no positive reviews published about INKAS Payments on the PaymentPop website.

INKAS Payments BBB Rating

INKAS Payments Corporation currently has an “A+” rating with the Better Business Bureau and has been accredited since 2015. The company is showing 7 complaints filed in the past 36 months. Only 4 of these 7 complaints were resolved by the company to the satisfaction of the merchant. The remaining 3 were resolved to the dissatisfaction of the merchant or received no final response. INKAS Payments has a 1 out of 5 star rating based on 16 user reviews on the Better Business Bureau website.

What Merchants Say

In addition to those 7 complaints, INKAS Payments has received 13 informal reviews, all negative. It should be noted that the BBB does not verify informal reviews like it does with complaints. The most recent review has to do with telemarketing efforts:

Annoying Telemarketers – have asked repeatedly to be put on the do not call list and the calls still keep coming daily !

Any business reviewing their options should be sure to research their best options for customer service before choosing a provider.

A “B” Performance

Given the company’s complaint rate and resolution ratio, we have adjusted the BBB‘s rating to a “B” for the purposes of this review.

Trustpilot Rating for INKAS Payments

INKAS Payments has a 2.7 out of 5 star rating based on 21 user reviews on Trustpilot.

Positive Feedback

I’ve been with Inkas for over a year now and customer service has been wonderful. You rarely wait on hold if you need something and they are quick to resolve any issues. I highly recommend Inkas to anyone needed a debt machine for their business!

Negative Feedback

STAY AWAY FROM THIS PROVIDER.
You will have nothing but endless hours of trying to read their 6 page long list of ridiculous charges. If you get their contract, get your lawyer to read it over. The sales team there are just that “SALES”. They have zero integrity, and never deliver what they promise. They hide their fees behind terminology that you will never understand. Your fees will continue to rise. When you ask for clarification, they have no intention of being truthful or credible. Even getting your “sales person” to put things in writing will not help you. Stay away.

Processing Rates & Fees

Potentially Varied Pricing

At present, there’s limited information available regarding the standard contract terms offered by INKAS Payments. As an Elavon reseller, it’s probable that their standard contract closely mirrors Elavon’s terms. However, INKAS may have the flexibility to adjust certain contract terms. The typical Elavon contract spans multiple years with PCI Compliance fees ranging from $29 to $59, transaction fees of 2.65% plus $0.19 (swiped) and 3.15% plus $0.19 (keyed-in), and no termination fees. Due to the likelihood of INKAS working with independent sales offices, clients might receive varied rates and terms based on factors such as business type, size, and history.

Virtual Terminal and Payment Gateway Pricing

In addition to their in-store payment processing services, INKAS Payments advertises their virtual terminal and payment gateway—VirtualMerchant—on their website. However, pricing details for these services are not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and extra transaction rates, typically apply to these e-commerce services.

Beware Long-Term Leases

Elavon’s leasing arm, Ladco Leasing, is known for offering long-term, costly, non-cancellable equipment leases alongside Elavon processing agreements. We discovered one complaint about INKAS mentioning a five-year lease through Ladco, indicating that some clients may find themselves in expensive leases. Consequently, the company’s rating has been adjusted to reflect this possibility, particularly because Ladco is one of the lowest-rated companies on CPO. We recommend business owners to explore our list of the best merchant services.

Lawsuits & Legal History

No significant class-action lawsuits or FTC complaints have been identified against INKAS Payments. Clients seeking non litigious resolutions with the company are advised to consider reporting any concerns to the relevant supervisory organizations.

Employee Reviews & Sales Practices

Shady Telemarketing

INKAS appears to market its services primarily through independent agents, strategic partners, and telemarketing. The company’s telemarketing, in particular, seems to be a major source of frustration for clients, as there are numerous INKAS Merchant Services reviews that cite aggressive, unwelcome phone calls to business locations. In many cases, business owners report an inability to make the calls stop through polite requests, and some felt the need to resort to rude behavior in order to get the calls to stop. In addition, several INKAS complaints mention that the caller from INKAS attempted to mislead the client into believing that they were the business’ current processor (a highly unethical tactic known as “slamming“). This does not compare favorably to our list of best credit card processors.

Cause For Concern

Although we can find no INKAS complaints that mention deceptive tactics by the company’s in-person sales force, the telemarketing reports are worrying enough to lower the company’s score to a “C” at this time. If you suspect that INKAS is charging you undisclosed fees, we recommend seeking an independent statement audit to spot hidden charges.

INKAS Payments Competitors

Compare INKAS Payments to competitors that earned top marks.

Pricing

Bottom Line

INKAS Payments qualifies as an average credit card processing provider. The company is currently facing a significant volume of complaints, predominantly centered around its sales practices. There are also concerns about the competitiveness of INKAS’ contract and leasing terms, particularly those negotiated through Elavon. These terms may not be as favorable as those offered by other key players in the market.

To enhance its standing and move beyond an average rating, INKAS would benefit from reducing the frequency and severity of complaints. This could involve revising sales protocols to ensure greater transparency and aligning closer with industry best practices to foster trust and reliability. It is also advisable for the company to review and possibly restructure its contractual terms with Elavon to offer more competitive and appealing options to prospective clients.

For business owners considering INKAS Payments, it is crucial to engage in meticulous scrutiny of all documentation provided by the company. Understanding every detail of the contract terms, fees, and service conditions is essential. Comparing these aspects with offerings from top-rated Canadian merchant account providers will equip business owners with the information needed to make the most informed and beneficial choice for their specific business needs.

Read Actual User Reviews

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All user reviews have been moved to our partner, PaymentPop.com

Contact INKAS Payments

Contact & Customer Support
CEO	David Wiseman
FounderToll-Free Customer Service	David Khazanski
Headquarters	`3605 Weston Rd, North York, Ontario M9L 1V7, Canada
(877) 382-4852	Toll-Free Customer Service
Website	inkaspayments.ca

About Us

CardPaymentOptions.com

Established 2009

My name is Phillip Parker, and I started this website back in 2009 as a simple blog to call out shady credit card processors that were taking advantage of small business owners. At the time, I had no idea this side project would grow into a leading voice pushing for transparency and integrity in the payment processing industry. I also didn't anticipate just how far some of these companies' owners would go to try to silence me.

I was recruited out of college for a sales role with a credit card processor. At the time, I didn't realize the “training” was really about tricking me... into selling business owners expensive processing with hidden fees and long-term service agreements. In my first few sales, I unknowingly cost friends and family thousands of dollars after they trusted me to switch their services. When it finally clicked that something was seriously wrong, I was furious. I quit immediately and made a promise to expose that company and any others operating the same way. That promise is what led to the creation of this website.

As I wrote about these processors, their tactics, and the people behind them, the articles started to spread among business owners. News organizations picked up the stories, readers shared them online, and traffic to the blog took off. Unsurprisingly, that also caught the attention of the companies and individuals I was exposing.

Over the last 17 years, I've received several anonymous death threats and defeated four lawsuits meant to intimidate me into taking my blog down. Their efforts to muzzle me only made my determination to expose them even stronger, leading me to work with state authorities to help shutdown some of the worst offenders.

I'm proud to say that of the millions of people who have read my work, thousands have taken the time to write and thank me for helping them narrowly avoid a very costly mistake. This blog has played a small role in pushing the industry toward more ethical practices - but there are still bad actors out there, which means the work isn't done.

If I can offer one piece of advice, it's this: get every promise in writing, and take the time to review contracts carefully. Tools like ChatGPT can help surface red flags and uncover expensive surprises buried in the fine print.

If you've made it this far, thank you for reading. I truly appreciate you being here, and I wish you every success with your business.

Our Research Methodology

Pricing & Fees

We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback.

Features & Technology

Evaluation of POS systems, e-commerce integrations, mobile capabilities, reporting tools, recurring billing..., and developer resources. When possible, we directly test services and hardware. Otherwise, we rely on client feedback and public information.

Customer Support

We evaluate availability across phone, email, chat, and social channels. Measuring hold times, night and weekend availability, and client feedback regarding effectiveness, professionalism, and resolution rates.

Contract Terms & Conditions

We review service agreements and equipment contracts for reasonability, transparency, and fairness. We focus on uncovering any predatory clauses, such as unjustified early termination fees, hidden costs, and unclear cancellation policies.

User Experience

We comb the internet and interview current and former clients to evaluate the overall user experience and identify any common pain points that may impact the user experience.

Sales & Marketing Practices

We evaluate sales tactics, marketing materials, and client feedback to determine the level of transparency and ethical nature of the provider's approach. Does the provider publicly disclose pricing? Do they use teaser rates? We score based on these and other factors.

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