What You Should Know Before Choosing Zettle

Zettle is a mobile credit card processing app and card reader compatible with the iPhone, iPad, and Android devices. As of 2023, it appears they also offer full-sized POS systems as well. Zettle’s service is similar to the popular U.S. equivalents GoPayment, Square, and Pay Anywhere, but with the exception that it is designed to accept chip-and-PIN (EMV) cards. Like its U.S. counterparts, Zettle opens up credit card acceptance to the individual and breaks down the typical barriers to entry seen with traditional merchant accounts.

Acquired by PayPal

In September of 2018 PayPal announced the acquisition of iZettle for a sum of $2.2 billion. In June of 2019, the United Kingdom’s Competition and Markets Authority approved the purchase of the company, allowing PayPal to begin utilizing the platform’s infrastructure to better support in-store transactions. As of 2021, iZettle has rebranded simply as Zettle.

Card Reader Solutions

Zettle, formerly known as iZettle, is prominently recognized for its card reader solutions. These compact devices allow businesses to accept card payments, including chip, pin, and contactless transactions, wherever they are, making it efficient for both stationary and mobile businesses.

Go Mobile App

The Zettle Go mobile app functions in tandem with their card readers. It facilitates payment processing and provides businesses with an intuitive interface to manage sales, track payment history, and monitor real-time analytics.

Point of Sale (POS) Systems

Zettle extends a range of POS systems tailored to various business sizes and types. These systems integrate hardware and software to support in-store transactions, product inventory management, and sales analytics.

Online Sales Platform

To cater to the e-commerce segment, Zettle offers an online sales platform allowing businesses to create web shops. This platform is designed for simplicity and enables businesses to list products, manage orders, and process online payments securely.

Invoice Creation and Management

Beyond standard payment processing, Zettle provides a feature that enables businesses to create and send professional invoices directly from their app.

Integration with Third-Party Software

Zettle showcases compatibility with various third-party software solutions, which can be integrated to enhance business operations. This includes but isn’t limited to accounting software, inventory management tools, and advanced POS systems.

Financial Insights and Reporting

One of the value-added services Zettle offers is comprehensive financial reporting. Through the app or web interface, users can gain insights into their sales trends, track revenue, and manage cash flow more effectively.

Limited Complaints Found

As of this update, we’ve identified over 150 negative Zettle reviews across various consumer protection websites. However, only a handful of these complaints suggest the possibility of Zettle being a scam or engaging in unethical practices. The predominant issue seems to be challenges in contacting the company’s customer support for resolving billing discrepancies. Many customers express frustration over delayed or missing payments without a prompt resolution process. Additionally, some users report sudden and unexplained account cancellations. If you have your own experience with Zettle, we encourage you to share it in the comments section below.

Zettle Legal Standing and Penalties

As of now, there are no ongoing class-action lawsuits or FTC complaints against Zettle. Dissatisfied customers seeking recourse against the company can consider reporting their concerns to relevant regulatory authorities.

Zettle Customer Support Channels

While complaints about customer support are common among mobile payments aggregators like Square and Zettle, Zettle stands out by offering phone support during business hours. However, given the increasing number of complaints, we assign Zettle an average rating of “C” in this category. Despite this, its support options fall slightly short of those offered by top-rated payment processors for customer service.