LawPay Reviews & Complaints

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How did they treat you? ▼

An AffiniPay Brand

A subsidiary brand of AffiniPay, LawPay is a merchant account provider that exclusively specializes in payment processing for lawyers and law firms. Even though LawPay is technically “an AffiniPay solution,” it constitutes by far the largest percentage of AffiniPay's overall merchant portfolio. LawPay claims to serve more than 50,000 lawyers and is the exclusively recommended payment processor of the American Bar Association. In 2022, AffiniPay acquired law practice management platform MyCase. LawPay also announced integration with Nota, a fintech solution being developed to help lawyers quickly and easily track and manage client funds in compliance with state requirements.

LawPay Payment Processing

LawPay processes all major debit and credit cards for businesses in the law industry. Their services include card vaults, ClientCredit “buy now, pay later,” mobile payments, QR-code payments, scheduled payments, e-check processing, data reporting and analytics, and continuing education seminars.

LawPay Location & Ownership

LawPay is a registered ISO of Synovous Bank, Columbus, GA, and Fifth Third Bank, N.A., Cincinnati, OH. The company appears to share a headquarters with AffiniPay at 3700 N Capital of Texas Hwy, Suite 420, Austin, Texas 78746. Amy Porter is the founder of AffiniPay and LawPay and the executive chairman of LawPay. Dru Armstrong is the CEO of LawPay.

LawPay payment processing
LawPay offers payment processing for the law industry

LawPay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Exemplary Complaint Record

We found no significant negative LawPay reviews, underscoring the likelihood that LawPay operates legitimately and is not a scam or ripoff. This admirable record is in line with the performance of its parent company, AffiniPay, which has a similarly low complaint rate. LawPay’s unblemished history is particularly noteworthy given its prominence in the legal services sector. Your personal experiences with LawPay are valuable to us and our readers, so please feel free to share them in the comments below.

Legal Proceedings Involving LawPay

Our search revealed no major class-action lawsuits or FTC complaints directly involving LawPay. We advise merchants with unresolved issues to consider reporting their concerns to appropriate supervisory bodies. We did, however, discover a patent infringement lawsuit filed by OHVA, Inc. against AffiniPay, LawPay’s parent company, in the Western District Court of Texas in early 2020. The case was resolved swiftly, with limited public information regarding the outcome.

Comprehensive LawPay Customer Service

LawPay excels in customer support, offering live phone and chat support, email assistance, and an extensive online knowledge base. The contact details for LawPay’s customer service are as follows:

(800) 459-5798 – Toll-Free General Customer Service

(866) 376-0950 – Sales Inquiries

Additionally, LawPay’s website features a dedicated support form for user inquiries.

These diverse support options effectively address and resolve merchant concerns, positioning LawPay among the best merchant account providers in terms of customer service.

LawPay Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 2
Resolved Complaints 1

Under 5 Complaints

The Better Business Bureau currently groups LawPay’s profile with other AffiniPay brands on the AffiniPay BBB profile. AffiniPay has been an accredited business since 2010 and has an “A+” rating with the BBB and has received 2 complaints in the past 36 months. 1 of these 2 complaints was resolved by the company to the satisfaction of the merchant. The remaining 1 was resolved to the dissatisfaction of the merchant or received no final response.

What BBB Customers Reviews Say About LawPay

LawPay has also received 1 review on its profile, which is negative. This most recent review was written by a LawPay user who describes a poor customer service experience:

If I could review it 0 stars – I would. Started attempting to make an account with this company for a payment processor that I wanted to implement pertaining to my membership based subscription service business. At first, they stated that I could not make an account with them because the *** business registration code was not supported by their bank. After providing more information about my business the representative stated that his manager approved the decision and to submit financial documents, bank information, and also a personal ID card. I just formed my LLC so some information I did not have access to – such as recent bank statements. How would I have statements if I am trying to set up a payment processor?? But that is besides the point. So now, after having access to my bank information (account and routing numbers) and also my photo ID, they decided to deny my request for an application. Even after their manager approved it, all of a sudden they tell me they cannot move forward with my application due to the original reasoning that my business is not supported. This company is a scam, and just straight up fraudulent liars. Now I am trying to make sure they utmost properly dispose of my personal, sensitive information. The only reason I was using this company was because the other company I set up my website with (where I will be accepting the payments from) had Affinipay as their default partner and also with the lowest fees (other companies you have to pay additional, such as registration costs, monthly subscriptions, and payout fees). So I wasted weeks where I could have already set up the payment processor. The original representative I was chatting with back and forth via email just straight up stopped replying, and another rep took over. Please do yourself a favor and pick another merchant to process your payments. Very unprofessional and very fraudulent to deny my application after I submit sensitive info. AVOID AT ALL COSTS NOT WORTH IT.

An “A” Performance Overall

LawPay’s low complaint total with the BBB and attempts toward complaint resolution are worthy of an “A” in our view. Therefore, we agree with the BBB’s rating.

LawPay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Flat Rate 1.95% + $0.20
AmEx Rate 2.95% + $0.20
eCheck Rate 0% + $2.00
Monthly Fee $20
Early Termination Fee Undisclosed
PCI Compliance Fee $0
PCI Non-Compliance Fee $19.95 Per Month
Equipment Lease Cost $0

LawPay Standard Pricing

The standard LawPay contract appears to be a month-to-month or one-year agreement with a monthly fee of $20 ($15 per month if paid annually) and no PCI compliance fees. A complaint on a third-party website indicates that LawPay charges a PCI non-compliance fee of $19.95 per month to users who do not maintain PCI compliance. The company’s flat rate per transaction is 1.95% plus $0.20, but this rate increases to 2.95% plus $0.20 for American Express and corporate, rewards, or international cards. Other conditional fees imposed by the major card brands are passed along at cost and are clearly disclosed on LawPay’s website.

Other LawPay Costs

LawPay does not state definitively on its website whether it charges an early termination fee on its standard plan. It also does not disclose the costs of add-on services such as integrations with partner products or special features like ACH and eCheck processing. It is unlikely that LawPay offers equipment lease contracts because its payment processing software does not require any special equipment.

No Negative Reports

We cannot find any LawPay complaints from users that mention higher-than-expected fees or unfavorable contract terms. This is a reliable sign that most LawPay users are satisfied with the rates and fees they pay. We do not consider LawPay’s pricing to be among the cheapest merchant account pricing available, but its specialized software for legal offices appears to deliver more than enough value to lawyers. We would encourage merchants to check out our list of the providers of the best merchant accounts.

LawPay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

In-House Marketing

LawPay appears to market its services primarily through an in-house sales team as well as strategic partnerships with professional associations and other software vendors. There is no evidence that the company hires independent sales agents, and we are unable to find any LawPay reviews that accuse the company of misleading sales tactics.

This compares favorably to our list of best credit card processors.

Clear Pricing Disclosure

LawPay lists its pricing details for anyone to see on its website. The flat LawPay rate for qualified and non-qualified transactions is listed on their website as well as a linked list of special cases which may increase the costs of a transaction even further. This page is likely not inclusive of every possible LawPay fee, but it does clearly display most of the relevant pricing information that lawyers will be looking for.

No Red Flags

Neither merchant feedback nor the company’s marketing materials give us any cause for concern at this time. If you suspect that LawPay is charging you undisclosed fees, we recommend seeking a free, third-party statement audit.

Our LawPay Review Summary

Our Final Thoughts

A Great Option for Law Offices

LawPay rates as a reliable merchant services provider according to all available information. The company has received very few public complaints and appears to provide affordable products that are specifically tailored to the needs of lawyers. Although LawPay is a specialist in the legal industry, we encourage law firms to research all top-rated providers to see whether they can achieve a better value before opting for LawPay.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did LawPay Treat You?

3 User Reviews

  • Charley Laman

    Laman Law Office, PLLC

    I am a solo attorney in Phoenix, and recently had misinformation from LawPay when I was changing from one bank account for my LawPay payments to a new bank account at the same bank. As a result of this misinformation, I now have several thousands of dollors in banking limbo, and all LawPay states is as soon as the bank that they sent the funds to rejects the same because the account LawPay sent them to does not exist, LawPay will send them to the correct account.
    For some reason, I do not have much confidence that this will happen soon.

  • SmallTownLawyer

    I am an attorney using LawPay. They are better than an “old fashioned” terminal with associated monthly fees and rental and what-not, and have some lawyer-specific features excellent for some firms, but small law firms should consider whether they would make off better with a Square account. LawPay appears to be up-front, but their interface is clunky and mysterious fees appear (e.g., they’ll charge an extra $19/mo if you don’t go through a “compliance” review, they’ve added random lines with something like $1.55 for a “correction” to the fees they charged the prior month).

    We’ve run LawPay side-by-side with Square. Even though LawPay’s processing % is less than Square, I’m not convinced it is the better option for lower fees. For example, on a month with $1,500 – $2,000 in Lawpay charges, total processing charges ran a bit over 5%. That included a $19 ding for apparently not filing out a compliance review. Processing $3k-$4k/mo, total processing charges ran 3.11% In comparison, our Square charges are always what-you-see-is-what-you-get.

    LawPay has lower ACH charges than Square but unlike Square there is no way to select e-check / ACH as the preferred payment method when you send out the bill.

    About 6 months in to the side-by-side comparison I’m not sure we’ll keep LawPay. If we used a case management platform with LawPay integration or took credit card payments for retainers LawPay would be the obvious choice.

  • VedaL

    I am a consumer. I paid my first $1300 installment to my attorney and was charged an an administrative fee by LawPay of 29.99. I will definitely will find another method of payment.

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