Mercantile Processing Inc. Review: Fees, Complaints & Lawsuits
(877) 508-2831 A Full-Service Merchant Account Provider
Founded in 2006, Mercantile Processing Inc. is a merchant account provider that serves most business types. The company is partnered with Lavu and Vend as its preferred point-of-sale providers, and it can also provide payroll solutions for business owners. In 2021, Merchantile Processing acquired Coastal Cash Register.
Mercantile Processing Inc. Payment Processing
Mercantile Processing Inc. offers payment processing for most major debit and credit cards for most business types, including small businesses and high-risk. Their services include POS systems (from Lavu, Vend, and VetBadger), wireless terminals, e-commerce solutions, recurring billing, customer data management, EMV swipers, payroll solutions, access to a variety of payment gateways, gift card and loyalty programs, and ATM machines.
Mercantile Processing Inc. Location and Ownership
Mercantile Processing Inc. is headquartered at 32695 Roxana Rd., Millville, DE, and is a registered ISO/MSP of Wells Fargo Bank NA, Concord, CA. Kyle Morgan is the CEO of Mercantile Processing Inc.
Mercantile Processing Inc. Review Table of Contents
- Costs & Contract: Mercantile Processing Inc. offers variable contract terms depending…
- Complaints & Service: Mercantile Processing Inc. complaints number fewer than 10 on public…
- BBB Rating: Mercantile Processing Inc. currently has an “A+” rating with the Better Business Bureau and has received 1 complaint in the last 3 years. The company has been…
- Sales & Marketing: Mercantile Processing Inc. hires independent sales agents but…
The services offered by Mercantile Processing Inc.
Mercantile Processing Inc. Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
No Public Complaints
We are currently unable to locate any Mercantile Processing Inc. reviews that accuse the company of being a ripoff or a scam. In fact, the credit card processor is showing only positive reviews across various consumer protection websites. This seems to indicate that Mercantile Processing Inc. employs a proactive and available customer support team. If you have your own Mercantile Processing Inc. review to make, please do so in the comment section below.
Mercantile Processing Inc. Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Mercantile Processing Inc. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Mercantile Processing Inc. Customer Support Options
The Mercantile Processing Inc. website provides general phone and email contact information. We will award Mercantile Processing Inc. an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.
We have located a single Mercantile Processing Inc. customer support number:
(877) 508-2831 – Toll-Free Customer Support
Mercantile Processing Inc. also offers a customer service email address at [email protected]
The MPI customer suport options
Mercantile Processing Inc. Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| Total BBB Complaints | 1 |
| Response Rate | 100% |
| Resolved Complaints | 1 |
Clean Complaint Record
Mercantile Processing Inc. has an “A+” rating with the Better Business Bureau and has been BBB accredited since 2008. The company has received 1 complaint in the past three years. The 1 complaint was resolved to the satisfaction of the merchant.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Mercantile Processing Inc. Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Swiped Rate | 1.00% - 4.99%+ |
| Keyed-In Rate | 1.00% - 4.99%+ |
| Early Termination Fee | Variable |
| PCI Compliance Fee | Variable |
| Equipment Lease Terms | Variable |
Mercantile Processing Inc. Contract Terms
There is no publicly available information about the standard Mercantile Processing Inc. contract at this time. It is likely that the company customizes its pricing and terms according to each merchant’s business type, location, and processing history. The company’s wide range of preferred merchant types means that it could offer long-term equipment leases for certain merchants’ needs.
No Red Flags
The total absence of Mercantile Processing Inc. complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether Mercantile Processing Inc.’s contract terms are competitive with the cheapest merchant accounts.
Mercantile Processing Inc. Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Employs Independent Resellers | No |
| Advertises Deceptive Rates | No |
| Discloses All Important Terms | No |
Inside/Outside Sales Team
Mercantile Processing Inc. appears to rely on a combination of independently contracted sales agents and in-house staff to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any Mercantile Processing Inc. reviews that report unethical behavior by the company’s sales staff. This compares favorably to our list of best credit card processors.
No Misleading Quotes
Mercantile Processing Inc. does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Mercantile Processing Inc. is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Mercantile Processing Inc. Review Summary
Our Final Thoughts
A Reliable Option for Most Merchants
According to all available information, Mercantile Processing Inc. rates as a dependable merchant services provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, but its clean complaint record is a very positive sign. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant account providers.
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How Did Mercantile Processing Inc. Treat You?2 Responses
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Christy Scott
MPI has been the absolute worst processing company we have ever worked with.
In July of last year we discovered that they had issued us 1000 gift cards for their system with duplicate numbers, so only 345 unique numbers were assigned. We figured it out after much digging and customer loss. It turned out in some cases we had 4 customers with the same gift card number. Eventually, one of them mentioned that they didn’t know why they never had to reload their card.
In the end, MPI cost us thousands of dollars, which they insisted they would make good on. We eventually dropped them in December 2019, but they have continued to charge us for monthly gateway fees and it has continued through June 2020, and we are still battling with this less than honorable company.
I would love to know how to do a public review of MPI.
Thanks.
CPO
Christy,
Any retailed review you have would certainly be welcome here in the comment section of this review.