Lavu Reviews & Complaints

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4.8
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How did they treat you? ▼

Overview

In this review of Lavu, we will provide a detailed overview of the company's point-of-sale (POS) system designed for the restaurant industry. We will cover the range of features they offer, including order management, payment processing, inventory control, and customer relationship management. The review will identify the types of restaurants that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will have a clear understanding of whether Lavu meets your restaurant's POS needs.

About Lavu

Founded in 2010, Lavu is a cloud-based, mobile point-of-sale product intended for restaurants and bars. Lavu is currently only available for the iPad. The company offers its own merchant account solution called LavuPay as well as integrations with Heartland, Moneris, Square, PayPal, Vantiv, and EVO Snap. Lavu also offers management features, kiosks, and a loyalty app. 2019 saw Lavu acquire MenuDrive and Sourcery. In 2022, Lavu partnered with Verifone.

Lavu point of sale

Lavu offers an iPad-based POS solution

Lavu Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 30+
Live Customer Support Yes
Most Common Complaint Product Malfunctions

Low-to-Moderate Complaint Volume

We have identified over 30 negative Lavu reviews, with some characterizing the company unfavorably. However, Lavu holds a 3.6 out of 5 rating on the Apple App Store from 27 ratings. Recurring issues raised by customers include sporadic software performance, less responsive customer support, limited features, and a perceived mismatch between monthly cost and product value. On the positive side, several reviewers commend Lavu for its effectiveness in restaurant settings, suggesting its performance may vary with the usage environment. If you have an experience to share, feel free to add your Lavu review in the comments.

Lavu Lawsuits

No major class-action lawsuits or FTC complaints have been found against Lavu. The company was involved in a legal matter regarding office rent, but this does not pertain to its core merchant services and thus isn’t included in this review. Merchants preferring non-litigious resolutions are advised to consider reporting issues to relevant supervisory organizations.

Lavu Customer Service Options

Lavu provides 24/7 support via phone, chat, and email. However, some users report slow responses in resolving issues through these channels.

Available Lavu customer service contact:

(855) 767-5288 – Toll-Free General Customer Service

While a dedicated email support address is not provided, Lavu offers live chat and a support form on its website.

The support system meets the basic requirements of top-rated payment processors for customer service, yet there is room for improvement in resolving merchant issues effectively. For SEO, terms like ‘Lavu complaints’ and ‘Lavu customer reviews’ are crucial for helping potential clients find relevant service quality information.

Lavu Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 7
Resolved Complaints 1

Under 10 Complaints

Lavu has been accredited with the Better Business Bureau since 2015 and its profile is showing an “A+” rating. The company has received 7 complaints in the past 36 months. 1 of these 7 complaints was resolved by the company to the satisfaction of the merchant. The remaining 6 were resolved to the dissatisfaction of the merchant or received no final response.

What Merchants Say

Lavu has also received 6 negative informal reviews through the BBB. The most recent review describes unexpected charges and poor customer service:

Jan 2021, prepaid for a year of software at two locations. Starting February, got charged ~$80 monthly software at both locations. Called, emailed, refunded, made clear to remove my payment info, etc. Happened again in March. (Added a 3% processing fee with no prior disclosure too!) Then every month thru July. Called and emailed them every time, eventually refunded with slower and slower responses.In Aug, I just started disputing transactions as threatened. Random multiple terminal fees now popping up, still charging monthly. (We only have one terminal.) Also a random $50/mth per location charge for using PayPal for processing was added in July; that was never disclosed to or approved by me. I implemented a credit card stop-pay from the merchant. They have multiple merchant accounts; kept charging. Literally put Lavu on an unnecessary card and closed it just to get them to stop charging me random amounts. Now, Dec 2021, switching back to our former POS and processor now that our year is over despite the extra cost per month because Lavu cannot be trusted with credit card information and does not disclose their charges. Do not ever provide Lavu your credit card information.

Merchants may be able to avoid these situations by seeking top-rated payment processors with excellent customer service.

An “A” Performance Overall

In light of the company’s time in business and complaint rate, we agree with the BBB’s rating at this time, but merchants should be aware that there are good reasons to be skeptical of the BBB’s reviews.

Lavu Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Terminal Fee $69 Per Month
Swipe Rate 1.00% - 4.99%
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms 12 Month

Lavu POS Pricing

Lavu offers three pricing plans for its POS systems: single terminal, multiple terminal, and enterprise. The single terminal plan costs $69 per month per terminal billed annually. The other two plans charge less per terminal depending on the number of locations and devices required. We would encourage merchants to check out our list of the providers of the best merchant services.

LavuPay Pricing

Lavu’s in-house payment processing, LavuPay, appears to come with custom rates based on each merchant’s business type and processing history. Lavu also offers integrated payment processing through Heartland, Moneris, PayPal, Square, Vantiv, and EVO Snap. Merchants can expect the pricing offered by each of these partners to be similar or identical to that company’s standard merchant account pricing. If you have any knowledge of Lavu’s rates, please share it in the comment section below this review.

No Red Flags

We are unable to locate any Lavu complaints that describe excessive fees or unreasonable pricing. To minimize costs, merchants should first secure a merchant account from a restaurant-friendly merchant account provider and then inquire as to whether Lavu can offer a custom integration for that provider.

Lavu pricing Lavu’s advertised pricing tiers

Lavu Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Lavu Features

Lavu offers multiple features optimized for all restaurant operations:

  • Front of house – Layout and menu customization, menu item hotkeys, hold and fire, offline orders, order status updates, custom discounts, and preauthorized drink tabs
  • Back of house – iPad kitchen displays, integrated ticket printing, paid and unpaid identifiers, and order timers
  • Management – Shift scheduling, QuickBooks integration, labor and sales reporting, customer database, multi-language support, access levels, and a pizza-building module
  • Inventory – Consolidated vendor relationship management, real-time menu integration, location transfer, and warehouse management
  • Tracking – Real-time reporting of earnings, labor, inventory, and long-term trends

No Deceptive Advertising

Like most other POS providers, Lavu markets itself primarily through an in-house sales staff, a referral program, and resellers. The company does not publicly list any promotions or rate quotes that we consider to be deceptive. We have found no Lavu reviews that mention deceptive sales techniques. This compares favorably to our list of best credit card processors. If you suspect that Lavu has misrepresented your rates and fees, we recommend seeking a third-party statement audit to find and eliminate billing errors.

Our Lavu Review Summary

Our Final Thoughts

Lavu currently rates as a reliable point-of-sale system for restaurants. The company maintains a generally positive reputation, avoiding predatory sales tactics or unfair contractual conditions. However, it has faced a moderate number of public complaints specifically regarding the product’s functionality and user experience. Therefore, it’s essential for merchants to meticulously review the terms of their agreement with Lavu to ensure it aligns with their specific needs.

Given the competitive landscape of iPad POS systems, restaurant owners should compare Lavu’s offering against other leading options to identify the most suitable solution. This due diligence can help businesses strike a balance between cost and feature set, ultimately securing a POS system that streamlines operations and enhances customer satisfaction. By staying informed and proactive in their selection process, merchants can ensure they choose a system that will best support their restaurant’s unique workflows and growth objectives.

Location & Ownership

Lavu is headquartered at 2632 Pennsylvania St NE, Suite D, Albuquerque, New Mexico 87110. Saleem S. Khatri is the CEO of Lavu.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Lavu Treat You?

2 User Reviews

  • Debrah

    Dairy Mart LLC

    I’ve notice .05 percent added to my menu items cost before taxes then the extra fee for use of credit card in lieu of cash. My menu you prices are inconsistent because of this causing loss of customers

  • Thiago Debbie

    I am thrilled to share my amazing experience with Lavu! This innovative restaurant management system has truly revolutionized the way we run our business. The seamless integration of ordering, payments, and inventory management has boosted our efficiency and eliminated any operational hiccups.

    With Lavu’s user-friendly interface and robust features, our staff quickly adapted to the system, resulting in improved order accuracy and faster table turnover. The real-time analytics and reporting tools have given us valuable insights into customer preferences and sales trends, allowing us to make data-driven decisions that have positively impacted our bottom line.

    Beyond the excellent software, Lavu’s customer support team has been outstanding. Their prompt and knowledgeable assistance ensured a smooth transition during the setup process and continued to provide timely support whenever needed.

    Lavu is undoubtedly a game-changer for any restaurant looking to streamline operations and enhance customer experience. Kudos to the team for creating such a fantastic product!

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