Lavu May Have Overcharged You
If you accepted credit cards through Lavu or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.
An iPad POS Solution
Founded in 2010, Lavu is a cloud-based, mobile point-of-sale product intended for restaurants and bars. Lavu is currently only available for the iPad. The company offers its own merchant account solution called LavuPay as well as integrations with Heartland, Moneris, Square, PayPal, Vantiv, and EVO Snap.
Lavu Location and Ownership
Lavu is headquartered at 201 3rd St NW #600, Albuquerque, New Mexico 87102. Saleem S. Khatri is the CEO of Lavu.
Lavu Review Table of Contents
- Costs & Contract: Lavu offers each terminal for $69 per month alongside integrated payment processing.
- Complaints & Service: Lavu has received more than 30 public complaints.
- BBB Rating: Lavu currently has an “A+” rating with the Better Business Bureau and has received 3 complaints and 4 reviews in the last 3 years.
- Sales & Marketing: Lavu does not appear to hire independent sales agents and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Lavu
Products & Services Offered
- Real-time inventory management
- Order tracking
- Staff analytics
- Sales reporting
- Time clock management
Types of Businesses Served
- Quick service
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Lavu Rates, Fees, and Costs
|Terminal Fee||$69 Per Month|
|Swipe Rate||1.00% - 4.99%|
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||12 Month|
Lavu POS Pricing
Lavu offers three pricing plans for its POS systems: single terminal, multiple terminal, and enterprise. The single terminal plan costs $69 per month per terminal billed annually. The other two plans charge less per terminal depending on the number of location and devices required.
Lavu’s in-house payment processing, LavuPay, appears to come with custom rates based on each merchant’s business type and processing history. Lavu also offers integrated payment processing through Heartland, Moneris, PayPal, Square, Vantiv, and EVO Snap. Merchants can expect the pricing offered by each of these partners to be similar or identical to that company’s standard merchant account pricing. If you have any knowledge of Lavu’s merchant account pricing, please share it in the comment section below this review.
No Red Flags
We are unable to locate any Lavu complaints that describe excessive fees or unreasonable pricing. To minimize costs, merchants should first secure a merchant account from a restaurant-friendly merchant account provider and then inquire as to whether Lavu can offer a custom integration for that provider.Are you happy with your Lavu fees? Tell us about them before your go!
Lavu Complaints & Customer Reviews
|Total Online Complaints||30+|
|Live Customer Support||Yes|
|Most Common Complaint||Product Malfunctions|
Low-to-Moderate Complaint Volume
We are currently able to locate over 30 negative Lavu reviews, some of which describe the company as a scam or ripoff. The company currently has a rating of 2.5 out of 5 on the Apple App Store based on 13 ratings. Common themes among complainants include inconsistent software performance, unreliable customer support, limited features, and a higher monthly cost than the product justifies. Positive reviewers praise Lavu’s suitability for restaurants and reliability, which may indicate that its success is highly dependent on the payment environment.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Lavu. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Lavu Customer Support Options
Lavu offers 24/7 phone, chat, and email support to its merchants, but some merchants report that these channels are slow to resolve most issues. This level of support technically meets our expectations of the top-rated payment processors for customer service, but it does not appear to provide top-notch coverage for all merchant issues.
Lavu BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||2|
|Billing & Collection Complaints||1|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Under 10 Complaints
Lavu has been accredited with the Better Business Bureau since 2015 and its profile is showing an “A+” rating. The company has received three complaints in the past 36 months, 2 of which were related to product or service problems and 1 related to billing or collection. Lavu successfully resolved one complaint, while the remaining two either were resolved to the merchant’s dissatisfaction or did not receive a final response from the merchant.
What Merchants Say
Lavu has also received 4 negative informal reviews through the BBB. The most recent of these reviews describes an extreme delay in setting up a necessary integration.
In March 2018 we bought Lavu POS because we were told it would soon be integrated with the 3rd party royaly program called Bloyal. Bloyal was the only reason we made the decision to choose Lavu. Lavu was just another POS system but the integration with Bloyal sold us. We are a Winery, Brewery and restaurant with a very sophisticated wine club/royalty program. After a year or so of research, we came across Bloyal, a program that does everything we needed and was told of the integration with Lavu. We bought the system and took up the offer for 3-year zero financing program which covered the equipment and 3-years of the monthly license fee. Total lease was for $13,086.00. Our monthly lease payments of $386.50 started in April 2018 and still continues to this day. To date we’ve paid $6,542.50 and have nothing except some useless equipment. This integration with Bloyal was suppose to done and running by May/June 2018. Upon signing the lease, the equipment was delivered and we spent hours setting up our menu in Lavu in time for going live in May. We waited, we called, we were told next month July. July came around, nothing, we were told Aug/Sept., still nothing. Then we were told November and still nothing. This went on and on, every couple months until May 2019 when we told Bloyal to cancel our account and refund our money. We keep getting the run around at Bloyal, I have names but I’m sure you can see for your self who I’ve spoken with and emailed. I’m sure you can also see that we never went live with Lavu and never rang up one order. We have since bought into Dinerware who has integrated with Bloyal and all our needs have been satisfied. There’s not another POS/royalty program on the market that will do what we needed it to do, trust me we’ve done our research. We could have stayed with our current POS system but needed to switch to one that could do things the current POS couldn’t. All equipment is still in it’s original packaging. We did open the ipads and install Lavu but because we never went live, they weren’t used. We have since re-set them and re-packaged them in their original box’s. They are ready to be shipped back once I reach a deal and willing to work out something but if I need to get an attorney involved then there will be no deal and I’ll seek a 100% refund.
Merchants may be able to avoid these situations by seeking top-rated payment processors in the first place instead of integrating with point-of-sale systems to suit ancillary services.
An “A” Performance Overall
In light of the company’s time in business and complaint rate, we agree with the BBB’s rating at this time, but merchants should be aware that there are good reasons to be skeptical of the BBB’s reviews.
Truth In Marketing & Advertising
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Lavu offers multiple features optimized for all restaurant operations:
- Front of house – Layout and menu customization, menu item hotkeys, hold and fire, offline orders, order status updates, custom discounts, and preauthorized drink tabs
- Back of house – iPad kitchen displays, integrated ticket printing, paid and unpaid identifiers, and order timers
- Management – Shift scheduling, QuickBooks integration, labor and sales reporting, customer database, multi-language support, access levels, and a pizza-building module
- Inventory – Consolidated vendor relationship management, real-time menu integration, location transfer, and warehouse management
- Tracking – Real-time reporting of earnings, labor, inventory, and long-term trends
No Deceptive Advertising
Like most other POS providers, Lavu markets itself primarily through an in-house sales staff, a referral program, and resellers. The company does not publicly list any promotions or rate quotes that we consider to be deceptive. If you suspect that Lavu has misrepresented your rates and fees, we recommend seeking a third-party statement audit to find and eliminate billing errors.
Lavu Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.