Vend POS Overview
In this review of Vend POS we provide a detailed look at the company’s point-of-sale system. We cover key features, including inventory management, sales reporting, and customer relationship management tools. The review also highlights the types of businesses that may benefit most from these services. In addition, we examine customer feedback to point out common themes and concerns, along with the company’s pricing, contract terms, and specific offerings. By the end, you’ll know whether Vend is the right fit for your POS needs.
This company is led by Alexander Fala. Visit the owner profile for additional background information.
This company is led by Ana Wight. Visit the owner profile for additional background information.
This company is led by Jean Paul Chauvet. Visit the owner profile for additional background information.
This company is led by Vaughan Rowsell. Visit the owner profile for additional background information.
About Vend POS
Vend is a cloud-based point-of-sale (POS) system for iPad, PC, and Mac that was originally created in Auckland, New Zealand, but has since expanded to include headquarters in San Francisco, Melbourne, and Toronto.
In 2021, Vend was purchased by Lightspeed. It appears the Vend brand is still operating, but there are indicators that it may be absorbed into Lightspeed.
Merchant Services & Product Offerings
Point of Sale
Vend is a cloud-based POS system that allows merchants to accept various forms of payment, including debit cards, credit cards, and cash, using an iPad, laptop, or desktop computer. It also includes features for e-commerce, inventory management, and real-time reporting.
Integrated Payment Partners
Vend partners with several merchant account providers, including WorldPay, Moneris, PayPal, Square, Chase, Paymentsense, iZettle, Tyro, Payment Express, Commonwealth Bank, Afterpay, Yoco, Verifone, and SmartPay. While these are the integrated options, merchants can use other payment processors with Vend without full integration. Previously, Vend supported integration with , but this is no longer available for new merchants.
Mobile Payment Solutions
Vend POS offers mobile payment services to accommodate the growing need for mobile commerce. This service allows businesses to accept card payments using mobile devices, providing flexibility and convenience for businesses operating outside traditional retail environments.
E-Commerce Services
To address the rise in online shopping, Vend POS provides a secure online payment processing service. This service enables businesses to manage online transactions efficiently, catering to the needs of a digitally connected consumer base.
Virtual Terminal Services
Vend POS also offers a virtual terminal service for businesses that process transactions via mail or phone orders. This feature allows manual entry of card details into a secure online system.
Customer Reviews & Sentiment
"Vend has made our retail operations much easier to manage. The POS is intuitive, inventory tracking is accurate, and staff picked it up quickly. It’s taken a lot of the manual guesswork out of our day to day."
Low-to-Moderate Complaint Total
We have located over 25 negative Vend reviews on various consumer protection websites, with none accusing the service of being a scam or ripoff. Recurring complaints mention software malfunctions, hardware incompatibility, inadequate customer service, and limited features in Vend’s offerings. It’s often challenging to pinpoint whether these issues originate from Vend, the merchant’s local equipment, or user error. Conversely, the abundance of positive Vend reviews, particularly praising the company’s customer support, suggests a majority of users are content with their experience. It appears that a proactive approach in verifying Vend’s functionalities and compatibility requirements prior to purchase can greatly reduce the likelihood of a negative experience. We encourage you to share your own experiences with Vend, positive or negative, in the comments below for a comprehensive view of the service.
Vend Lawsuits
No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints against Vend have been identified as of now. Clients who are dissatisfied and seek non-litigious resolutions are advised to report their grievances to the appropriate supervisory organizations. It’s important to note that in 2019, Vend was involved in a patent-troll lawsuit, a situation typically costly and time-consuming. However, the specific details of this case remain limited in public disclosure.
Vend Customer Support Options
Vend now offers customer support that aligns with the standards of top-rated merchant account providers known for excellent customer service. This enhancement over previous support options has likely contributed to a decrease in customer complaints, reflecting Vend’s commitment to continuous improvement in service quality.
Vend Customer Service Number
- (844) 942-2559 – Sales
Other Support Options
- Chat support bot
Client Satisfaction Ratings
| PaymentPop | 5 |
|---|---|
| BBB Rating | N/A |
| Trustpilot | 1.4 |
| Average Rating | 1.4 |
PaymentPop Rating for Vend POS
Negative Feedback
There are no negative reviews published about Vend POS on the PaymentPop website.
Vend POS BBB Rating
Vend currently has an “A-” rating with the Better Business Bureau and is not BBB-accredited. The company has had 0 complaints in the past 36 months. Vend also does not have any informal reviews, although it should be noted that informal reviews through the BBB often do not receive any authentication by the BBB.
An “A” Performance
It is our policy at CPO to reserve “A” grades for companies who have 0 complaints filed against them. As such, we agree with the BBB’s rating for Vend. However, merchants should be aware that there are good reasons to be skeptical of the ratings assigned by the BBB.
Trustpilot Rating for Vend POS
Vend has a 1.4 out of 5 star rating based on 440 user reviews on Trustpilot.
Card Processing Rates & Fees
Multiple Pricing Plans
Vend offers three tiers of pricing, with the cost scaling based on the size of the business and the number of operational locations. The fees for payment processing differ if a business utilizes Vend’s partnered payment processors, which include WorldPay, Square, PayPal, and CardConnect, or chooses an external third-party processor. Rates from Vend’s partnered processors can reach up to 2.90% plus $0.30 for swiped transactions and 3.30% plus $0.30 for keyed-in transactions. Opting for a third-party processor might limit access to some of Vend’s integrated features, a choice Vend labels as “non-integrated.” Yearly billing clients receive discounts, with specific pricing outlined as follows.
Vend Lite Plan
The Lite plan is Vend’s most affordable option at $119 per month ($1,188 when billed annually) per outlet. It supports one location, one register, up to $20,000 in monthly processing, includes Vend’s POS app, real-time inventory management, round-the-clock support, sales reporting, and a Xero accounting integration.
Vend Pro Plan
Priced at $159 per month ($1,548 annually) per outlet, the Pro plan expands on the Lite offering with up to five locations, no limit on transaction volume, advanced promotional tools, gift card support, access to all add-ons and e-commerce channels, API access, and enhanced multi-location management.
Vend Enterprise Plan
The Enterprise plan is tailored for larger operations, offering custom pricing. It encompasses all Pro features with support for over five locations, a personal account manager, and customized onboarding solutions.
Contract and Pricing Feedback
Online feedback regarding Vend’s pricing and contract terms is scarce, indicating a generally positive reception among users. Vend also promotes the opportunity for businesses to secure below-average processing rates through its partnered processors, potentially offering competitive value compared to the most cost-effective merchant accounts. If you have personal insights or experiences regarding Vend’s pricing or contractual conditions, your input is welcomed in the comments section below.
Employee Reviews & Sales Practices
In-House Sales Team
Vend appears to market its services primarily through conventional advertising and an in-house sales staff. Vend does not appear to employ independently contracted sales agents, and there are no Vend complaints that accuse the company’s representatives of deceptive sales tactics. If you suspect that Vend is overcharging you, you can double-check your bill with a third-party statement audit.
No Deceptive Quotes
Vend lists its pricing clearly on its website and does not promote any misleading rate quotes or unrealistic guarantees. Given the lack of red flags in the company’s official marketing materials and the absence of client complaints about its sales team, we have assigned it an “A” in this category.
Bottom Line
Vend is regarded as a high-quality cloud-based credit card processing POS system suitable for businesses of various sizes and types. The service has earned commendations for its ease of use, affordability, and robust software integration capabilities. However, some clients have expressed a need for a more reliable and versatile system overall.
To ensure they receive the best value, business owners are advised to compare Vend’s pricing and features against those offered by the top-rated POS providers for iPad. This comparison will help businesses secure a deal that best meets their specific requirements, ensuring a smooth and efficient POS experience. By conducting thorough research and evaluating multiple options, merchants can make informed decisions that support their operational and financial goals.
Location & Ownership
Vend POS was founded in 2010 and currently maintains its U.S. headquarters at 2615 Main Avenue, Durango, CO 81301 and lists offices in Melbourne, Toronto, Auckland, and London. Vaughan Rowsell is the founder and Ana Wight is the CEO of Vend. Alexander Fala is the former CEO of Vend. Jean Paul Chauvet is the CEO of Lightspeed.
Vend POS Rating
Pros and Cons of Vend POS