Merchant 1 Payments Overview
Merchant 1 Payments May Have Overcharged You
If you accepted credit cards through Merchant 1 Payments or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.
Headquartered in Ontario
Merchant 1 Payments is a merchant account provider headquartered in Concord, Ontario. Founded in 1999, the company provides Canadian merchant accounts as well as payment processing for U.S.-based businesses. The company provides Poynt as a POS solution to its merchants. Merchant 1 Payments is a registered MSP/ISO of the Canadian branch of U.S. Bank National Association and Elavon. The company is located at 2180 Steeles Ave W, Suite 300, Concord, ON L4K 2Z5.
No Relation to Merchant One
It is worth noting that Merchant 1 Payments could potentially be confused with Merchant One in search results; however, these two entities are unrelated. The president and CEO of Merchant 1 Payments is Joe Bonavota.
Merchant 1 Payments Review Table of Contents
- Costs & Contract: Merchant 1 Payments offers a month-to-month contract through Elavon with no early termination fees.
- Complaints & Service: Merchant 1 Payments has received fewer than 10 public complaints.
- BBB Rating: Merchant 1 Payments has an “A+” rating and has received 0 complaints in the last 3 years. The company has been accredited by the Better Business Bureau since 2009.
- Sales & Marketing: Merchant 1 Payments appears to hire independently contracted agents but has not received any complaints about its sales team.
- Rates & Fees: How Merchants Got The Best Rates With Merchant 1 Payments
Highly Rated Industry Competitors
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Our Opinion of Merchant 1 Payments
A Solid Option for Most Business Types
Merchant 1 Payments rates as a reliable merchant services provider according to our standards. The company is showing nearly zero total complaints at this time and scores very well with the BBB. It appears to perform on the same level as our top-rated all-purpose merchant account providers. Even when dealing with highly rated credit card processors, merchants are encouraged to carefully examine the terms of any contract they are given.
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About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.
Phillip Parker
Amazing to deal with. Great customer service and went above and beyond to make our company feel welcomed. Robert Bauco was excellent and explained everything clearly. Definitely recommend Merchant 1 Payments!!
Hi Ashleigh,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Aztec Landscaping Ltd
Grande Prairie, AB Canada
Merchant 1 was wonderful when I opened my new business. The setup and support has been excellent and any questions I had were always answered right away. I would not think of going with another merchant account.
I have been a very happy client of Merchant1Payment (located in Canada) for over 7 years. I was using another merchant service before and Calvin came to my rescue! I have been receiving friendly, EXCELLENT, customer service consistently. Merchant1Payments have been a reliable, affordable, professional interac service provider for my business at Urban Bliss Wellness Spa in New Westminster. Thank you!!!!
A bit shady. Non existing extension was provided be the first contact. They insisted on scheduled phone meetings and did not provide the analysis via email. That’s what the competitors did. Apparently there is only one person that can interpret the analysis (Robert) and he demands a scheduled phone meeting. After sending in one of our statements, I feel they are very opportunistic and have wasted my time by not providing tan analysis back. Reselling elavon is not a bad thing, being cagey with information, providing a false extension and trying to gain leverage with all that is leaving a bad taste. Never heard back from them or saw an analysis of my provided statement after telling that to the cold caller (Representative)
Switch to Merchant one 2 months. the fees rate is higher than agreement and hidden cost. customer service is poor. in 1st month (July), they ignore me my request for a week then promises to return the overcharged fees in August and correct the fee rate in the system. but in August the fee rate is still wrong and the overcharged fees is not returned. email them on Sep 6, no reply until now. call them today. nobody pick the phone. left message. no reply till now
Hi Frank,
Did you intend to post this comment below our review of Merchant 1 Payments (this page) or below our review of Merchant One?
Super company! I have been with Merchant 1 Payments for over 2 years now. From my first monthly statement I can finally say I understand the rates being charged. We have multiple locations with Merchant 1 Payments and all our locations are very happy with the services we receive. Thank you Merchant 1 Payments.
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Switched to Merchant 1 Payments 4 years ago. Great service, lower rates and they supply me with the paper rolls. One stop shop with no hidden fees or rate changes. Their slogan is “at Merchant 1 Payments the Merchant is always # 1” and they stick to it. Thank you to my Regional Account Executive Len for helping me make the switch.
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I have worked for Merchant 1 Payments for 3 years now and I can verify that they do not charge an early termination fee or PCI compliance fees. I have worked in the merchant services industry for 3 and a half years now and I have had some real nightmares with other merchant services providers. With Merchant 1 Payments I can call Merchants that I have signed up and ask for referrals, 9 out of 10 times I will get the referral. Customers are very happy with the all aspects of services received from Merchant 1 Payments. My Relationship Manager always says to me “Paul, we are not the biggest but we are the best and we are building the Merchant 1 Payments brand one merchant at a time”.
When I first stared with Merchant 1 Payments I thought this was just going to be another nightmare but I was so desperate to get my more than unsatisfied Merchants which I signed up with other providers away from the nightmare which I put them through and put them with a real company that has integrity and most important respect for their customers. Most of the Merchants I signed up with the other providers were friends & family who had businesses and they could not understand why I would placed them with such a bad provider. I spoke to my Relationship Manager with Merchant 1 Payments and they helped me move them from the other Merchant Services Providers and are now more then happy with the rates and services. I hope this is very helpful and please beware of the crooks out there!
I have seen the Merchant 1 Payments Agreement and it is the replica of the Elavon Agreement. They do NOT have any PCI Compliance Fee and they have the only agreement that I have seen that does NOT have any early termination fee. Their current website demonstrates their policy of total transparency and their objectives to have such universal. They conform to the Canadian Code of Conduct which is a voluntary standard that they wish to see as compulsory throughout the industry. I know many merchants who use their services and all are extremely pleased.
Hi Paul,
In order to authenticate your testimonial, please reply to this comment with your business name and location. Thank you.