- Sales & Marketing: MOCA Payment Systems hires independent sales agents and has received a high number of complaints about its sales practices.
- Costs & Contract: MOCA Payment Systems appears to offer a three-year contract through EVO Payments International with an early termination fee of $195 or more.
- Complaints & Service: MOCA Payment Systems and its DBAs have received more than 100 public complaints.
- BBB Rating: MOCA does not have a rating with the Better Business Bureau at this time.
- Rates & Fees: How Merchants Got The Best Rates With MOCA Payment Systems
MOCA Payment Systems Review
We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.
All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.
MOCA Payment Systems
Rating
Customer Reviews & Sentiment
This section is covered in the Encore Payment Systems review.
Summary:
- Company has received a moderate-to-high number of complaints for its size and time in business
- Numerous complaints have been filed by former employees and agents
- Common complaints include expensive and non-cancellable equipment leases, and undisclosed/”hidden” fees
Industry Scores & User Ratings
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
MOCA Payment Systems does not have a Better Business Bureau report because the company is based in Canada. However, it does not appear that MOCA’s business practices differ significantly from those of its U.S.-based DBAs. We have therefore assigned Encore’s CPO-adjusted BBB rating to MOCA. See the Encore Payment Systems review for full details on this company’s BBB complaints.
Processing Rates & Fees
MOCA Payment uses the same merchant account agreement as Encore. An older version is available below. In recent months, merchants have reported even more expensive contract terms than those shown in the linked document.
Summary:
- Pricing will vary by merchant based on business type and sales agent
- Standard contract includes three- or four-year service agreement
- Early Termination Fee (ETF) of $195 but some merchants have reported ETFs of $450 or more
- Equipment leases often have a four-year commitment and cannot be cancelled without paying the full lease amount, often in the thousands of dollars (leasing equipment is optional)
- See the Encore Merchant Application
Employee Reviews & Sales Practices
This section is covered in the Encore Payment Systems review.
Summary:
- Ethically questionable marketing tactics
- Use of multiple business names/DBAs
- “Hiring mill” recruiting strategy of Independent Sales Agents (ISAs) with high turnover
- Agents appear to receive higher commissions for selling expensive contracts and rates.
- Underwriting policies allow for excessive fees and contract terms
- Markets expensive and non-cancellable equipment leases
MOCA Payment Systems Competitors
Compare MOCA Payment Systems to competitors that earned top marks.
Bottom Line
MOCA Payment Systems receives a low rating as a merchant services provider due to its deceptive sales practices, poor customer service, expensive contract terms, and close affiliation with Encore Payment Systems. For a full understanding of MOCA Payment Systems, please visit the Encore Payment Systems review.
