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Moolah Review: Fees, Comparisons, Complaints & Lawsuits
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Moolah Payment Processing
Moolah Payment Processing
Moolah Poynt terminals support EMV, NFC, magnet strip, gift card, EBT, credit, and debit transactions. In addition to working off of those companies for payment gateways and terminal service, the company also offers Quickbooks integration. In other words, Moolah itself acts as a payment processor, but its software uses Authorize.Net to help merchants accept payments via their computers and mobile devices. Moolah could potentially be confused with a cashback service also called Moolah, but the two companies do not appear to be related.
Moolah Location & Ownership
Moolah is a registered ISO/MSP of Central Bank of St. Louis, Clayton, MO, and is headquartered at 34700 Pacific Coast Highway, Suite 200, Capistrano Beach, California 92624. Darrin Ginsberg, Mark Rasmussen, and Kevin Weel are the managing partners of Moolah.
Moolah Review Table of Contents
- Costs & Contract: Moolah offers a month-to-month agreement with a flat rate of 2.69% plus $0.29 with no early termination or PCI compliance fee.
- Complaints & Service: Moolah complaints number fewer than 10 on public complaints forums.
- BBB Rating: Moolah does not have a profile with the Better Business Bureau at this time.
- Sales & Marketing: Moolah does not appear to hire independently contracted agents and has not received any complaints about its sales team.
Moolah Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently able to locate only 2 negative Moolah reviews, and neither accuses the company of being a scam. One complainant claims to have not received a payment on time, while another complains of poor customer service. The two available Moolah complaints appear to be isolated incidents and have not lowered Moolah’s score in this section. If you have your own Moolah review to make, please do so in the comments below.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Moolah. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Moolah Customer Service Options
Moolah offers a phone support number on its website as well as email support, although merchants may need to contact Authorize.Net for payment gateway issues.
We have located a single Moolah customer service number:
(800) 625-1670 – Toll-Free General Customer Service
Moolah does not offer a dedicated email support address, however it does offer a support form through its website.
However, we do not consider Moolah to be a top recommended option for great customer service.
Moolah Online Ratings
Here's How They Rate Online
The Better Business Bureau does not maintain a profile for Moolah at this time. We therefore will not factor a BBB rating into this review.
Moolah Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||2.69% + $0.29|
|Keyed-in Rate||2.69% + $0.29|
|Virtual Terminal Rate||2.69% + $0.29|
|Payment Gateway Fee||None|
|Minimum Processing Fee||$19.95 or $99.95 Per Month|
|Early Termination Fee||$0|
|PCI Compliance Fee||$0|
|Equipment Lease Terms||None|
Month-to-Month, No Termination Fee
According to Moolah’s marketing materials, the company’s standard merchant account contract is a month-to-month agreement with a flat fee of 2.69% plus $0.29 per transaction and a monthly minimum fee of $19.95 (for an e-commerce account through the Authorize.net payment gateway) or $99.95 (for an in-store account with a free Poynt terminal). A chargeback fee of $25 also applies to merchants. Additionally, the company’s website advertises that it does not charge a PCI compliance or early termination fee.
Virtual Terminal and Payment Gateway Pricing
Though Moolah is partnered with Authorize.Net for online payments, the Moolah website states that merchants will not be charged Authorize.Net’s $49 setup fee or $25 monthly gateway fee. Additionally, the company’s flat transaction rate of 2.69% plus $0.29 is lower than Authorize.Net’s standard rate of 2.90% plus $0.30.
Save On Rates, Pay More Fees
Although the per-transaction Moolah fee is a hair lower than the 2.9% plus $0.30 charged by most of its competitors, its monthly minimum counterbalances those savings to some extent. Merchants who process enough payments to be charged monthly fees in excess of the monthly minimum amount will therefore realize greater savings over time than those who process very small amounts per month and are charged the monthly minimum fee. For merchants processing moderate-to-high sales volumes per month, Moolah’s pricing will likely not compete with the cheapest merchant accounts.
No Contract Complaints
We have not found any Moolah complaints that cite excessive rates or fees, so we will assume that most of the company’s merchants are satisfied with the pricing they receive. If you have any knowledge of the standard Moolah contract, please share that information in the comment section below this review.
Moolah Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
In-House Sales Team
Moolah appears to primarily market its services via strategic partnerships and traditional advertising. There is no indication at this time that the company employs a large number of independently contracted sales agents, and we cannot find any Moolah reviews that mention unethical conduct by company representatives. If you suspect that Moolah is charging you hidden fees, we recommend seeking a third-party statement audit.
Clearly Listed Rates
Moolah advertises a flat rate of 2.69% plus $0.29 for all transactions as well as three possible monthly minimum Moolah fees, and these costs appear to be accurately quoted. In light of the company’s total disclosure, we have given the company an “A” rating in this category.
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