Moolah Reviews & Complaints
Moolah Payment Processing
Founded in 2011, Moolah is a merchant account provider that sells mobile and desktop payment processing apps integrated with Authorize.Net's payment gateway and Poynt terminals.
Moolah Payment Processing
Moolah Poynt terminals support EMV, NFC, magnet strip, gift card, EBT, credit, and debit transactions. In addition to working off of those companies for payment gateways and terminal service, the company also offers Quickbooks integration. In other words, Moolah itself acts as a payment processor, but its software uses Authorize.Net to help merchants accept payments via their computers and mobile devices. Moolah could potentially be confused with a cashback service also called Moolah, but the two companies do not appear to be related.
Moolah Location & Ownership
Moolah is a registered ISO/MSP of Central Bank of St. Louis, Clayton, MO, and is headquartered at 34700 Pacific Coast Highway, Suite 200, Capistrano Beach, California 92624. Darrin Ginsberg, Mark Rasmussen, and Kevin Weel are the managing partners of Moolah.
Moolah Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Low Complaint Total
Our search finds only two negative Moolah reviews, with neither labeling the company as a scam. One review mentions a delayed payment, and the other cites poor customer service. These appear to be isolated cases and haven’t significantly impacted Moolah’s overall rating. If you’ve had an experience with Moolah, feel free to share your review in the comments below.
Moolah Lawsuits
No class-action lawsuits or FTC complaints have been reported against Moolah. Merchants looking for non-litigious ways to resolve disputes might find it useful to report their concerns to supervisory organizations.
Moolah Customer Service Options
Moolah offers phone support and also provides a website support form, but it’s important for merchants to know that issues related to the payment gateway might require contacting Authorize.Net directly. The following customer service contact is available:
(800) 625-1670 – Toll-Free General Customer Service
While Moolah doesn’t have a specific email support address, they do provide a support form on their website.
Despite these provisions, Moolah does not rank as a top choice for exceptional customer service in the industry.
Moolah Online Ratings
Here's How They Rate Online
No Profile
The Better Business Bureau does not maintain a profile for Moolah at this time. We therefore will not factor a BBB rating into this review.
Moolah Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 2.69% + $0.29 |
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Keyed-in Rate | 2.69% + $0.29 |
Virtual Terminal Rate | 2.69% + $0.29 |
Payment Gateway Fee | None |
Minimum Processing Fee | $19.95 or $99.95 Per Month |
Chargeback Fee | $25 |
Early Termination Fee | $0 |
PCI Compliance Fee | $0 |
Equipment Lease Terms | None |
Month-to-Month, No Termination Fee
Moolah offers a flexible month-to-month merchant account contract with competitive rates of 2.69% plus $0.29 per transaction. For e-commerce accounts utilizing the Authorize.net payment gateway, there is a monthly minimum fee of $19.95, while in-store accounts equipped with a complimentary Poynt terminal have a monthly minimum of $99.95. Additionally, a chargeback fee of $25 is applicable. Moolah also assures that there are no PCI compliance or early termination fees involved.
Virtual Terminal and Payment Gateway Pricing
Through its partnership with Authorize.Net for online payments, Moolah states that its merchants are exempt from Authorize.Net’s standard $49 setup fee and $25 monthly gateway fee. The transaction rate provided by Moolah, 2.69% plus $0.29, presents a modest savings compared to Authorize.Net’s usual rate of 2.90% plus $0.30.
Save On Rates, Pay More Fees
While Moolah’s transaction fees are slightly below the industry standard, the monthly minimum fees may offset these benefits for merchants with lower transaction volumes. For businesses processing a moderate to high volume of sales each month, Moolah’s cost efficiency improves, potentially offering more savings than some budget merchant accounts for those exceeding the monthly minimum requirement.
No Contract Complaints
There have been no discovered complaints regarding Moolah’s rates or fees, indicating a general merchant satisfaction with their service terms. For those with firsthand experience or specific details about Moolah’s contracts, your insights are welcome in the comments section below this review.
Moolah Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | No |
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Advertises Deceptive Rates | No |
Discloses All Important Terms | Yes |
In-House Sales Team
Moolah appears to primarily market its services via strategic partnerships and traditional advertising. There is no indication at this time that the company employs a large number of independently contracted sales agents, and we cannot find any Moolah reviews that mention unethical conduct by company representatives. If you suspect that Moolah is charging you hidden fees, we recommend seeking a third-party statement audit.
Clearly Listed Rates
Moolah advertises a flat rate of 2.69% plus $0.29 for all transactions as well as three possible monthly minimum Moolah fees, and these costs appear to be accurately quoted. In light of the company’s total disclosure, we have given the company an “A” rating in this category.
Our Moolah Review Summary
Our Final Thoughts
A Solid Option for Smaller Merchants
Moolah rates as a reliable merchant services provider according to all available information. The company’s per-transaction pricing is slightly cheaper than industry averages, and it has only received two complaints across all consumer protection websites. Merchants who are considering Moolah for in-store payments should compare it to top-rated mobile processors to see if they can save money elsewhere. Our overall rating for Moolah may be subject to change once the BBB establishes a profile for the company.
If you found this article helpful, please share it!
Mark Hutchins
OK…just signed with these people and had a very pleasant interaction. Quick, easy and friendly. My last transactor was always giving me problems. So far, really happy.
CPO
Hi Mark,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
steve
on our first call with Moolah, the customer service team was bad.