Moolah Reviews & Complaints

Name: Moolah
Item: Moolah
Rating: 5
Author: Phillip Parker

Phillip Parker

Updated: September 2, 2024

Maintained Since: December 3, 2015

▼ 3 User Reviews

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Overview

In this review of Moolah, we will provide a detailed overview of the company’s credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company’s pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Moolah meets your payment processing needs.

About Moolah

Founded in 2011, Moolah is a merchant account provider that sells mobile and desktop payment processing apps integrated with Authorize.Net’s payment gateway and Poynt terminals.

Screen Capture of Moolah Processing — Moolah Homepage

Moolah Products and Services

Payment Processing

Moolah Poynt terminals are compatible with EMV, NFC, magnetic strip, gift card, EBT, credit, and debit transactions. The company also offers Quickbooks integration for its payment gateways and terminal services. While Moolah acts as a payment processor, its software relies on Authorize.Net to facilitate payment acceptance through computers and mobile devices. It is important to note that Moolah is not associated with a similarly named cashback service, despite potential confusion.

Moolah Customer Reviews

Customer Reviews Summary
Total Online Complaints	<10
Live Customer Support	Yes
Most Common Complaint	N/A

Low Complaint Total

Our search finds only two negative Moolah reviews, with neither labeling the company as a scam. One review mentions a delayed payment, and the other cites poor customer service. These appear to be isolated cases and haven’t significantly impacted Moolah’s overall rating. If you’ve had an experience with Moolah, feel free to share your review in the comments below.

Moolah Lawsuits

No class-action lawsuits or FTC complaints have been reported against Moolah. Merchants looking for non-litigious ways to resolve disputes might find it useful to report their concerns to supervisory organizations.

Moolah Customer Satisfaction Ratings

No Profile

The Better Business Bureau does not maintain a profile for Moolah at this time. We therefore will not factor a BBB rating into this review.

Moolah Fees, Rates & Contract

Rates & Fees Summary
Swiped Rate	2.69% + $0.29
Keyed-in Rate	2.69% + $0.29
Virtual Terminal Rate	2.69% + $0.29
Payment Gateway Fee	None
Minimum Processing Fee	$19.95 or $99.95 Per Month
Chargeback Fee	$25
Early Termination Fee	$0
PCI Compliance Fee	$0
Equipment Lease Terms	None

Month-to-Month, No Termination Fee

Moolah offers a flexible month-to-month merchant account contract with competitive rates of 2.69% plus $0.29 per transaction. For e-commerce accounts utilizing the Authorize.net payment gateway, there is a monthly minimum fee of $19.95, while in-store accounts equipped with a complimentary Poynt terminal have a monthly minimum of $99.95. Additionally, a chargeback fee of $25 is applicable. Moolah also assures that there are no PCI compliance or early termination fees involved.

Virtual Terminal and Payment Gateway Pricing

Through its partnership with Authorize.Net for online payments, Moolah states that its merchants are exempt from Authorize.Net’s standard $49 setup fee and $25 monthly gateway fee. The transaction rate provided by Moolah, 2.69% plus $0.29, presents a modest savings compared to Authorize.Net’s usual rate of 2.90% plus $0.30.

Save On Rates, Pay More Fees

While Moolah’s transaction fees are slightly below the industry standard, the monthly minimum fees may offset these benefits for merchants with lower transaction volumes. For businesses processing a moderate to high volume of sales each month, Moolah’s cost efficiency improves, potentially offering more savings than some budget merchant accounts for those exceeding the monthly minimum requirement.

No Contract Complaints

There have been no discovered complaints regarding Moolah’s rates or fees, indicating a general merchant satisfaction with their service terms. For those with firsthand experience or specific details about Moolah’s contracts, your insights are welcome in the comments section below this review.

Moolah pricing — A glimpse into Moolah’s pricing structure.

Moolah Employee Reviews & Sales Practices

Jobs & Marketing Summary
Employs Independent Resellers	No
Advertises Deceptive Rates	No
Discloses All Important Terms	Yes

In-House Sales Team

Moolah appears to primarily market its services via strategic partnerships and traditional advertising. There is no indication at this time that the company employs a large number of independently contracted sales agents, and we cannot find any Moolah reviews that mention unethical conduct by company representatives. If you suspect that Moolah is charging you hidden fees, we recommend seeking a third-party statement audit.

Clearly Listed Rates

Moolah advertises a flat rate of 2.69% plus $0.29 for all transactions as well as three possible monthly minimum Moolah fees, and these costs appear to be accurately quoted. In light of the company’s total disclosure, we have given the company an “A” rating in this category.

Moolah Review Summary

Moolah is recognized as a reliable merchant services provider based on available information. The company’s per-transaction pricing is marginally more affordable than industry averages, and it’s notable that it has only garnered two complaints across consumer protection websites. While this is encouraging, merchants evaluating Moolah for in-store payments should compare its offerings with those of top-rated mobile processors to see if cost savings can be found elsewhere. Our overall rating of Moolah remains subject to change once the Better Business Bureau establishes a profile for the company, providing further insight into its performance and customer satisfaction.

Contact Moolah

Contact & Customer Support
Managing Partners	Darrin Ginsberg, Mark Rasmussen and Kevin Weel
Headquarters	34700 Pacific Coast Highway, Suite 200, Capistrano Beach, California 92624
Toll-Free General Customer Service	(800) 625-1670
Additional Support Channels	Online Contact Form
Website	moolah.cc

Top Performing Moolah Competitors

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1.82% + $0.20

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Helcim

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1.83% + $0.18

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CDG

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Please note that we only suggest providers that adhere to strict ethical standards and offer top performing support at extremely competitive pricing. We may earn revenue if choose one of our recommendations.

About The Author

Phillip Parker

Phillip Parker is the founder, creator and author of this website. He is a payments industry expert, business consultant, and web developer. Since 2009, he has researched over 1,000 merchant services providers and published hundreds of payment education-related articles. His work has received national recognition and his expertise is regularly sought by large media outlets such as CNN, MSN, and INC Magazine among dozens of others. Learn more...

How Phillip Can Help You

Schedule a call with Phillip to get answers to your payment processing questions. Please note that Phillip's expertise focuses on merchant services within the U.S.

Credit card processing costs are complex and often difficult to understand. Hire Phillip to help you optimize your processing costs to the lowest possible rates without switching processors, trading out payment acceptance equipment, or modifying your processes.

Starting a new business or ready to find a new processor? Selecting the right merchant services provider is a crucial component of running successful business. Check out Phillip's processor picks see which companies offer the best services at the lowest costs or schedule a call today to learn how to get custom recommendations for you payment needs.

Reader Comments, Testimonials & Complaints

3 User Reviews

Mark Hutchins

January 11, 2018

OK…just signed with these people and had a very pleasant interaction. Quick, easy and friendly. My last transactor was always giving me problems. So far, really happy.

Reply to Mark Hutchins Post Your Own
- CPO
  
  January 12, 2018
  
  Hi Mark,
  
  Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
  
  Reply to CPO Post Your Own
  - steve
    
    March 9, 2018
    
    on our first call with Moolah, the customer service team was bad.
    
    Reply to steve Post Your Own

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