Moolah Review: Fees, Comparisons, Complaints & Lawsuits

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Moolah Payment Processing

Founded in 2011, Moolah is a merchant account provider that sells mobile and desktop payment processing apps integrated with Authorize.Net’s payment gateway and Poynt terminals.

Moolah Payment Processing

Moolah Poynt terminals support EMV, NFC, magnet strip, gift card, EBT, credit, and debit transactions. In addition to working off of those companies for payment gateways and terminal service, the company also offers Quickbooks integration. In other words, Moolah itself acts as a payment processor, but its software uses Authorize.Net to help merchants accept payments via their computers and mobile devices. Moolah could potentially be confused with a cashback service also called Moolah, but the two companies do not appear to be related.

Moolah Location & Ownership

Moolah is a registered ISO/MSP of Central Bank of St. Louis, Clayton, MO, and is headquartered at 34700 Pacific Coast Highway, Suite 200, Capistrano Beach, California 92624. Darrin Ginsberg, Mark Rasmussen, and Kevin Weel are the managing partners of Moolah.

Moolah Review Table of Contents

  • Costs & Contract: Moolah offers a month-to-month agreement with a flat rate of 2.69% plus $0.29 with no early termination or PCI compliance fee.
  • Complaints & Service: Moolah complaints number fewer than 10 on public complaints forums.
  • BBB Rating: Moolah does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: Moolah does not appear to hire independently contracted agents and has not received any complaints about its sales team.

Moolah offers payment processing through Authorize.Net and Poynt

Moolah Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently able to locate only 2 negative Moolah reviews, and neither accuses the company of being a scam. One complainant claims to have not received a payment on time, while another complains of poor customer service. The two available Moolah complaints appear to be isolated incidents and have not lowered Moolah’s score in this section. If you have your own Moolah review to make, please do so in the comments below.

Moolah Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Moolah. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Moolah Customer Service Options

Moolah offers a phone support number on its website as well as email support, although merchants may need to contact Authorize.Net for payment gateway issues.

We have located a single Moolah customer service number:

(800) 625-1670 – Toll-Free General Customer Service

Moolah does not offer a dedicated email support address, however it does offer a support form through its website. 

However, we do not consider Moolah to be a top recommended option for great customer service.

Moolah Online Ratings

Here's How They Rate Online

No Profile

The Better Business Bureau does not maintain a profile for Moolah at this time. We therefore will not factor a BBB rating into this review.

Moolah Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Swiped Rate 2.69% + $0.29
Keyed-in Rate 2.69% + $0.29
Virtual Terminal Rate 2.69% + $0.29
Payment Gateway Fee None
Minimum Processing Fee $19.95 or $99.95 Per Month
Chargeback Fee $25
Early Termination Fee $0
PCI Compliance Fee $0
Equipment Lease Terms None

Month-to-Month, No Termination Fee

According to Moolah’s marketing materials, the company’s standard merchant account contract is a month-to-month agreement with a flat fee of 2.69% plus $0.29 per transaction and a monthly minimum fee of $19.95 (for an e-commerce account through the payment gateway) or $99.95 (for an in-store account with a free Poynt terminal). A chargeback fee of $25 also applies to merchants. Additionally, the company’s website advertises that it does not charge a PCI compliance or early termination fee.

Virtual Terminal and Payment Gateway Pricing

Though Moolah is partnered with Authorize.Net for online payments, the Moolah website states that merchants will not be charged Authorize.Net’s $49 setup fee or $25 monthly gateway fee. Additionally, the company’s flat transaction rate of 2.69% plus $0.29 is lower than Authorize.Net’s standard rate of 2.90% plus $0.30.

Save On Rates, Pay More Fees

Although the per-transaction Moolah fee is a hair lower than the 2.9% plus $0.30 charged by most of its competitors, its monthly minimum counterbalances those savings to some extent. Merchants who process enough payments to be charged monthly fees in excess of the monthly minimum amount will therefore realize greater savings over time than those who process very small amounts per month and are charged the monthly minimum fee. For merchants processing moderate-to-high sales volumes per month, Moolah’s pricing will likely not compete with the cheapest merchant accounts.

No Contract Complaints

We have not found any Moolah complaints that cite excessive rates or fees, so we will assume that most of the company’s merchants are satisfied with the pricing they receive. If you have any knowledge of the standard Moolah contract, please share that information in the comment section below this review.

Moolah pricing

Moolah’s advertised pricing

Moolah Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

In-House Sales Team

Moolah appears to primarily market its services via strategic partnerships and traditional advertising. There is no indication at this time that the company employs a large number of independently contracted sales agents, and we cannot find any Moolah reviews that mention unethical conduct by company representatives. If you suspect that Moolah is charging you hidden fees, we recommend seeking a third-party statement audit.

Clearly Listed Rates

Moolah advertises a flat rate of 2.69% plus $0.29 for all transactions as well as three possible monthly minimum Moolah fees, and these costs appear to be accurately quoted. In light of the company’s total disclosure, we have given the company an “A” rating in this category.

Our Moolah Review Summary

Our Final Thoughts

A Solid Option for Smaller Merchants

Moolah rates as a reliable merchant services provider according to all available information. The company’s per-transaction pricing is slightly cheaper than industry averages, and it has only received two complaints across all consumer protection websites. Merchants who are considering Moolah for in-store payments should compare it to top-rated mobile processors to see if they can save money elsewhere. Our overall rating for Moolah may be subject to change once the BBB establishes a profile for the company.

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Your Comments & Reviews

How Did Moolah Treat You?

3 Responses

  • Mark Hutchins

    OK…just signed with these people and had a very pleasant interaction. Quick, easy and friendly. My last transactor was always giving me problems. So far, really happy.

    • Hi Mark,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

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