National Processing Solutions Review: Fees, Complaints, & Lawsuits
Note: According to the company’s website, National Processing Solutions has rebranded to NexGen Partner Strategies. The following review reflects all current data as of the date of this review. However, future updates will defer to our review for NexGen Partner Strategies. As such, this profile will no longer be updated.
A Community-Focused Payment Processor
National Processing Solutions is a merchant account provider that primarily serves food and beverage establishments, B2B and B2G merchants, and non-profit organizations. The company appears to be transitioning the brand to NexGen Partner Strategies, an organization that offers payment processing, payroll services, working capital, and business protection under one umbrella. At this time, however, the company appears to continue to board merchants under the National Processing Solutions name. National Processing Solutions appears to be a subsidiary, reseller, or DBA of Priority Payment Systems Phoenix. National Processing Solutions of Phoenix should not be confused with the National Processing Solutions found in Dayton, Ohio. The two companies should be regarded as entirely separate entities.
National Processing Solutions Location and Ownership
National Processing Solutions does not list its acquiring bank, but Priority Payment Systems Phoenix is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California; of Synovus Bank, Columbus, Georgia; and of BMO Harris Bank N.A., Chicago, Illinois. Erik Verryden is the CEO of National Processing Solutions. The company is headquartered at 7010 E Chauncey Lane, Suite 235, Phoenix, Arizona 85054.
National Processing Solutions Review Table of Contents
- Costs & Contract: National Processing Solutions appears to offer contract terms that will vary depending on each merchant’s business type and processing history.
- Complaints & Service: National Processing Solutions complaints number fewer than 10 on public complaints forums.
- BBB Rating: National Processing Solutions (As NexGen Partner Strategies) has an “A+” rating and has received 0 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2004.
- Sales & Marketing: National Processing Solutions appears to hire independent sales representatives but has not received any complaints about its sales practices.
National Processing Solutions Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
We are unable to locate any National Processing Solutions complaints at this time, which is a positive indication that the company is not a ripoff or a scam. National Processing Solutions’ clean complaint record is especially impressive due to the middling reputation that Priority Payment Systems has earned among merchants, although Priority Payment Systems Phoenix doesn’t appear to have received any merchant complaints either. If you have your own National Processing Solutions complaint to make, please do so in the comments below.
National Processing Solutions Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against National Processing Solutions. However, it does appear that the company was fined under the Fair Labor Standards Act for wage and hour violations in 2011 for the amount of $5,473. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
National Processing Solutions Customer Service Options
In general, National Processing Solutions appears to be partnered with a number of Phoenix-area organizations and to take its reputation within the community seriously. The company offers phone and email support to its merchants, but these channels are not enough to qualify it as a top-rated payment processor for customer service.
National Processing Solutions Online Ratings
Here's How They Rate Online
Online Ratings Summary
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
No BBB Complaints
National Processing Solutions (as NexGen Partner Strategies) currently has an “A+” rating with the Better Business Bureau and has been accredited since 2004. The company has received 0 complaints in the past 36 months. The company also has not received any informal reviews, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
In light of the company’s clean complaint record, we agree with the BBB’s rating. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
National Processing Solutions Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Restaurant Merchant Monthly Fee||$100 Per Month|
|Early Termination Fee||Undisclosed|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||Undisclosed|
Pricing Depends on Business Type
There is not a lot of publicly available information about the standard National Processing Solutions contract. The company does not disclose its average contract length or typical rates. This is likely because National Processing Solutions customizes its pricing and fees for each business type.
The National Processing Solutions fees are advertised on their website as a flat fee plan for restaurants that charges $100 per month plus interchange and pre-negotiated flat fees without any PCI compliance fees or annual fees. Meanwhile, the company pitches B2B and B2G merchants on its ability to offer Level 3 interchange pricing on each transaction. These factors suggest that National Processing Solutions bases its contract terms on each merchant’s business type, processing history, and sales volume.
Level 3 Processing Services
In addition to its traditional merchant services, ClearMerchant also advertises that it provides Level 3 processing for B2B and B2G transactions. Level 2 and Level 3 processing rely upon different interchange rates than traditional consumer credit transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. These services are reserved for B2B and B2G purchases that utilize corporate credit cards.
No Contract Complaints
This approach is preferable to Priority Payment Systems’ standard contract, which typically includes a three-year term with a variable early termination fee. We have not found any complaints about National Processing Solutions’s contract terms, so it appears that most of the company’s merchants are satisfied. As of now, it is unclear how competitive National Processing Solutions’ contract terms are compared to the cheapest merchant accounts. If you have any specific knowledge of the standard National Processing Solutions contract, please share that information in the comment section below this review.
We also encourage merchants to check out our list of the providers of the best merchant accounts.
National Processing Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
No Sales Complaints
National Processing Solutions utilizes ISOs, independent sales agents, referral agreements, and strategic partnerships to market its services. The use of independent resellers is commonly tied to high complaint rates within the credit card industry, but National Processing Solutions appears to be an exception. We are unable to locate any National Processing Solutions complaints that describe deceptive rate quoting or nondisclosure of terms by the company’s sales agents.
This compares favorably to our list of best credit card processors.
No Misleading Rate Quotes
In addition, there are no instances of “teaser” rates or unrealistic guarantees on the National Processing Solutions website. These factors indicate that National Processing Solutions breaks from the precedent established by Priority Payment Systems and offers a transparent, courteous sales experience. However, if you suspect that National Processing Solutions is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
The company promotes its non-profit funding division called NPS Gives. Merchants are provided the opportunity to enroll in the program and allocate 20% of their transaction fees to be managed by the company to support charitable causes. Those funds are invested in non-profit organizations benefiting a wide range of causes.
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