Netcom PaySystem Reviews & Complaints

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5
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How did they treat you? ▼

Overview

In this review of Netcom PaySystem, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what Netcom PaySystem offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether Netcom PaySystem meets your business's payment processing needs.

About Netcom PaySystem

Netcom PaySystem, founded in 1987, is a merchant account provider serving most standard-risk business types. Netcom PaySystem is a wholly-owned subsidiary of United eSystems, Inc. and appears to function as a sub-ISO of that company. United eSystems also appears to operate under the name United Check Services, and all 3 entities are resellers of TSYS Merchant Solutions and of WorldPay. Netcom PaySystem also operates a second brand specifically geared at high-risk merchants.

Netcom PaySystem Payment Processing

Netcom PaySystem processes all major debit and credit cards for standard-risk businesses. Their services include EMV card readers and swipers, wireless solutions, POS solutions, e-commerce solutions, text-to-pay, and cash discounts.

Netcom PaySystem Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

As mentioned earlier, the majority of Netcom PaySystem reviews are positive, and there is no evidence to suggest any fraudulent activity or deceptive practices. With over 25 years in operation, the company maintains an exceptional track record with minimal complaints, reflecting its dedication to responsive customer service, ethical sales practices, and fair contract terms. Affiliated companies, United Check Services and United eSystems, also boast a clean online reputation, although there have been reports of a telemarketing scam falsely associated with United Check Services. Should you have your own experience with NetCom PaySystem, we invite you to share it in the comments below.

Netcom PaySystem Lawsuits and Fines

To date, there are no outstanding class-action lawsuits or FTC complaints against Netcom PaySystem. Merchants seeking recourse for any grievances are encouraged to report their concerns to relevant regulatory bodies for investigation.

Netcom PaySystem Customer Service Channels

While Netcom PaySystem provides dedicated customer support phone lines on its website, it currently falls short of being recognized as a top-rated merchant account provider for customer service.

Netcom PaySystem Customer Service Information

  • (800) 875-6680 – Toll-Free Customer Support
  • (770) 649-1370 – Fax

Other Support Options

Netcom PaySystem Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Complaints Resolved 0

No BBB Complaints

Netcom PaySystem has been accredited by the Better Business Bureau since 2007 and holds an “A+” score at this time of review. There are currently 0 complaints filed against the company in the last 36 months. The company is also not showing any informal reviews, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Rating

Since it is our philosophy that “A+” ratings should be reserved for companies with 0 complaints, we agree with the BBB’s rating in this case. Merchants should be aware, however, that there is reason to be skeptical of the BBB’s reviews.

Netcom PaySystem Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties None
Monthly & Annual Fees Yes
Processing Rates Interchange + 0.75%, or 1.00% - 4.99%

Netcom PaySystem Pricing

Netcom PaySystem’s standard contract offers a month-to-month agreement featuring interchange-plus pricing. This agreement includes no early termination fees, annual fees, or monthly minimums. The company’s website lists a basic transaction fee of interchange plus 0.75%, emphasizing transparency in fees. However, recent feedback suggests the addition of a $9.95 monthly PCI compliance fee, indicating a potential change in their fee structure.

Virtual Terminal and Payment Gateway Pricing

NetCom PaySystem also promotes virtual terminal and payment gateway services, but detailed pricing for these offerings is not explicitly stated on their website. It is likely that additional fees, including gateway fees, technical support fees, and batch fees, could be applicable to these e-commerce services.

Level 2 and Level 3 Processing Services

NetCom PaySystem extends its services to include Level 2 and Level 3 processing, catering to B2B and B2G transactions. These services employ different interchange rates and require specific payment processing technology to handle the extensive data needed for corporate credit card transactions in the B2B and B2G sectors.

Competitive Contract Terms

NetCom PaySystem’s contract terms are seen as competitive within the industry. This competitiveness likely contributes to the positive feedback the company has received. While Netcom may not be the most cost-effective option available, the scarcity of complaints regarding contract terms suggests that NetCom PaySystem provides reasonable processing rates and fees, with a focus on clear disclosure by its sales team.

We recommend merchants also consider our curated selection of top merchant account providers.

Netcom PaySystem Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms Yes

Outside Sales Agents

Netcom PaySystem appears to partner with ISOs and independent agents to market its services. Generally speaking, this practice can result in a sales force composed of untrained, unregulated sales representatives who are motivated to sign merchants up for the most expensive contract possible. In the case of this company, however, we were unable to locate any Netcom PaySystem reviews that mention unethical behavior by the company’s sales force. In fact, most reviews of the company appear to be positive testimonials left in the comment section of this Netcom PaySystem review as well as on other consumer protection websites.

This compares favorably to our list of best credit card processors.

Misleading Rate Quote

At the time of a previous update, the Netcom PaySystem homepage prominently advertised rates “starting at 0.38%,” which conflicted with its standard pricing plan of interchange plus 0.75%. The “starting at 0.38%” quote was likely the company’s qualified debit rate and was not inclusive of any mid-qualified or non-qualified surcharges that would apply to the majority of transactions. For this reason, we consider it a deceptive “teaser” quote, and merchants should not assume that they will pay an effective rate anywhere near 0.38%. This rate quote has since been removed.

“A” Rated For Now

The company’s overall pattern of positive feedback merits an “A” rating despite the confusing rate quotes on its website. Still, if you suspect that Netcom PaySystem is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Our Netcom PaySystem Review Summary

Our Final Thoughts

Netcom PaySystem rates as an exemplary merchant services provider based on our criteria. The company garners positive reviews across consumer protection websites and seems to prioritize quality customer service, positioning it among the top-rated providers.

Even when working with a highly rated credit card processor, merchants should diligently review all contract terms and negotiate the most favorable deal. Comparing Netcom PaySystem’s pricing and terms with other top-rated providers will ensure businesses receive the best value and service suited to their needs.

Location and Ownership

Netcom PaySystem’s headquarters is located at 5755 North Point Pkwy #242, Alpharetta, Georgia 30022. Netcom PaySystem (a division of Netcom Data Southern) is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio; and Citizens Bank, N.A. Providence, RI. Bill Plummer is the president of Netcom PaySystem.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Netcom PaySystem Treat You?

8 User Reviews

  • Meredith Bullock

    Their website promises a human will answer during business hours. NOT TRUE! I have closed the bank account used for credit card receipts and need to inform them of the new account so we can process our credit card transactions. No one will call me back.

  • Brad Shipp

    We use Netcome PaySystem and have been very happy with their service and the system. I would recommend to anyone that wants to save a lot of money on their credit card processing.

    They are very helpful and never have any issues with our transactions.

  • Michael Mack

    PCI Compliance fees were just added as of today – 8-16-2016. $9.95 per month for some product called DataGuardian – and the cost is mandatory. Up till now we rated this company 5 stars. Excellent service. Now with the added $120 per year we will be looking elsewhere. Hopefully they will update their review descriptions to show this newly added PCI fee – which is exactly what this is.

  • Ron Burroughs

    Netcom has helped my business greatly. With their program I have been able to eliminate PCI fees, they have put me on a very fair pricing program, service has be very professional and I’m not locked into any contract. I would recommend them to any business that’s looking for a better all around program. Reach out to them, they actually call you back, unlike my old credit card company.

  • Marilyn Walker

    We use Netcom for 3 companies that we own and have been using them for about 15 months. We are saving a considerable amount of money. We have never experienced any issues since switching to Netcom…I just wish we had done it sooner!

    Marilyn Walker
    Controller
    New South Publishing, Inc.
    Blush Publications, LLC
    Baseline Network, LLC

  • Kay Perret

    I spent several hours online this morning researching credit card-processing companies. I looked at seven companies total, and Sam at Netcom PaySystem stood head and shoulders above all the others. Prompt responses to all my questions, friendly (even in ‘chat mode’), and professional. Reasonable pricing all upfront, no hidden costs.

    I would highly recommend this company to anyone who has numerous credit card transactions per month.

    Kay Perret
    Dancing Brush Painting

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