Should You Trust Netcom PaySystem With Your Payments?

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Netcom PaySystem

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of Netcom PaySystem

Pros

A+ BBB rating
EMV card readers
Wireless payment options
E-commerce support
No cancellation fees

Cons

Limited high-risk support
Contractual obligations
Possible fund holds
Variable processing rates
Potential equipment costs

Overview

In this review of Netcom PaySystem, we take a closer look at the company’s payment processing services, including credit card processing, point-of-sale systems, and e-commerce options. We’ll review their pricing, contract terms, and customer feedback to give you a clear picture of what they offer. We’ll also examine fee transparency, the quality of their customer support, and overall client satisfaction. By the end, you’ll know whether Netcom PaySystem is the right fit for your business’s payment needs.

About Netcom PaySystem

Screen Capture of Netcom PaySystem Homepage
Netcom PaySystem Homepage

Netcom PaySystem, founded in 1987, is a merchant account provider serving most standard-risk business types. Netcom PaySystem is a wholly-owned subsidiary of United eSystems, Inc. and appears to function as a sub-ISO of that company. United eSystems also appears to operate under the name United Check Services, and all 3 entities are resellers of TSYS Merchant Solutions and of WorldPay. Netcom PaySystem also operates a second brand specifically geared at high-risk merchants.

Products & Merchant Services

Payment Processing

Netcom PaySystem processes all major debit and credit cards for standard-risk businesses.

EMV Card Readers and Swipers

Netcom PaySystem offers EMV card readers and swipers, ensuring secure and compliant transactions by supporting chip-enabled cards.

Wireless Solutions

The company also provides wireless solutions for businesses that need to process payments remotely or in a mobile setting.

POS Solutions

For in-store transactions, Netcom PaySystem offers a range of point-of-sale (POS) solutions. These systems are designed to enhance the efficiency of retail operations by integrating payment processing with inventory management, sales tracking, and other business functions.

e-Commerce Solutions

Netcom PaySystem’s e-commerce solutions cater to businesses operating online, providing secure and reliable payment processing for digital transactions.

Text-to-Pay

Text-to-Pay is another innovative service offered by Netcom PaySystem. This solution allows businesses to send payment requests directly to customers via text message.

Cash Discounts

The company offers cash discount programs that enable businesses to incentivize customers to pay with cash. By offering a discount for cash payments, businesses can reduce their credit card processing fees.

Customer Reviews & Sentiment

Clean Complaint Record

As mentioned earlier, the majority of Netcom PaySystem reviews are positive, and there is no evidence to suggest any fraudulent activity or deceptive practices. With over 25 years in operation, the company maintains an exceptional track record with minimal complaints, reflecting its dedication to responsive customer service, ethical sales practices, and fair contract terms. Affiliated companies, United Check Services and United eSystems, also boast a clean online reputation, although there have been reports of a telemarketing scam falsely associated with United Check Services. Should you have your own experience with NetCom PaySystem, we invite you to share it in the comments below.

Netcom PaySystem Lawsuits and Fines

To date, there are no outstanding class-action lawsuits or FTC complaints against Netcom PaySystem. Merchants seeking recourse for any grievances are encouraged to report their concerns to relevant regulatory bodies for investigation.

Netcom PaySystem Customer Service Channels

While Netcom PaySystem provides dedicated customer support phone lines on its website, it currently falls short of being recognized as a top-rated merchant account provider for customer service.

Industry Scores & User Ratings

Online Ratings Summary
BBB RatingN/A
Google Maps5
Average Rating5

PaymentPop Rating for Netcom PaySystem

Negative Feedback

There are no negative reviews published about Netcom PaySystem on the PaymentPop website.

Positive Feedback

Netcom PaySystem helped us switch providers with minimal friction. The setup was done faster than expected, and we appreciated how they explained things without pushing unnecessary services. It’s been a steady system with no billing surprises.

Netcom PaySystem BBB Rating

Netcom PaySystem has been accredited by the Better Business Bureau since 2007 and holds an “A+” score at this time of review. There are currently 0 complaints filed against the company in the last 36 months. The company is also not showing any informal reviews, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Rating

Since it is our philosophy that “A+” ratings should be reserved for companies with 0 complaints, we agree with the BBB’s rating in this case. Merchants should be aware, however, that there is reason to be skeptical of the BBB’s reviews.

Google Maps Rating for Netcom PaySystem

Netcom PaySystem has a 5 out of 5 star rating based on 11 user reviews on Google Maps.

Positive Feedback

Wow! Going on six years now with Netcom, and still very happy and appreciative of their professional, ethical, and responsive services. If you are looking for the best processor to meet your needs, you have found it.

Negative Feedback

There are no negative reviews published about Netcom PaySystem on Google Maps.

Processing Rates & Fees

Netcom PaySystem Pricing

Netcom PaySystem’s standard contract offers a month-to-month agreement featuring interchange-plus pricing. This agreement includes no early termination fees, annual fees, or monthly minimums. The company’s website lists a basic transaction fee of interchange plus 0.75%, emphasizing transparency in fees. However, recent feedback suggests the addition of a $9.95 monthly PCI compliance fee, indicating a potential change in their fee structure.

Virtual Terminal and Payment Gateway Pricing

NetCom PaySystem also promotes virtual terminal and payment gateway services, but detailed pricing for these offerings is not explicitly stated on their website. It is likely that additional fees, including gateway fees, technical support fees, and batch fees, could be applicable to these e-commerce services.

Level 2 and Level 3 Processing Services

NetCom PaySystem extends its services to include Level 2 and Level 3 processing, catering to B2B and B2G transactions. These services employ different interchange rates and require specific payment processing technology to handle the extensive data needed for corporate credit card transactions in the B2B and B2G sectors.

Competitive Contract Terms

NetCom PaySystem’s contract terms are seen as competitive within the industry. This competitiveness likely contributes to the positive feedback the company has received. While Netcom may not be the most cost-effective option available, the scarcity of complaints regarding contract terms suggests that NetCom PaySystem provides reasonable processing rates and fees, with a focus on clear disclosure by its sales team.

We recommend merchants also consider our curated selection of top merchant account providers.

Employee Reviews & Sales Practices

Outside Sales Agents

Netcom PaySystem appears to partner with ISOs and independent agents to market its services. Generally speaking, this practice can result in a sales force composed of untrained, unregulated sales representatives who are motivated to sign merchants up for the most expensive contract possible. In the case of this company, however, we were unable to locate any Netcom PaySystem reviews that mention unethical behavior by the company’s sales force. In fact, most reviews of the company appear to be positive testimonials left in the comment section of this Netcom PaySystem review as well as on other consumer protection websites.

This compares favorably to our list ofbest credit card processors.

Misleading Rate Quote

At the time of a previous update, the Netcom PaySystem homepage prominently advertised rates “starting at 0.38%,” which conflicted with its standard pricing plan of interchange plus 0.75%. The “starting at 0.38%” quote was likely the company’s qualified debit rate and was not inclusive of any mid-qualified or non-qualified surcharges that would apply to the majority of transactions. For this reason, we consider it a deceptive “teaser” quote, and merchants should not assume that they will pay an effective rate anywhere near 0.38%. This rate quote has since been removed.

“A” Rated For Now

The company’s overall pattern of positive feedback merits an “A” rating despite the confusing rate quotes on its website. Still, if you suspect that Netcom PaySystem is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Netcom PaySystem Competitors

Compare Netcom PaySystem to competitors that earned top marks.

Bottom Line

Netcom PaySystem rates as an exemplary merchant services provider based on our criteria. The company garners positive reviews across consumer protection websites and seems to prioritize quality customer service, positioning it among the top-rated providers.

Even when working with a highly rated credit card processor, merchants should diligently review all contract terms and negotiate the most favorable deal. Comparing Netcom PaySystem’s pricing and terms with other top-rated providers will ensure businesses receive the best value and service suited to their needs.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Netcom PaySystem

Contact & Customer Support
PresidentBill Plummer
Headquarters5755 North Point Pkwy #242, Alpharetta, Georgia 30022
Toll-Free Customer Support(800) 875-6680
Fax(770) 649-1370
Additional Support ChannelsOnline Contact Form
Websitenetcompaysystem.com