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Nochex Review: Fees, Comparisons, Complaints & Lawsuits

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Rating

3/5
Website
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0113 819 7211

Most Recent Comment

  • Rose Silva:
    "I have contacted NoChex several times, as well as the business from which I made my purchase, with no resolution. Don't even try to get a..." Read More
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Rating:
3/5

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0113 819 7211

Most Recent Comment

  • Rose Silva:
    "I have contacted NoChex several times, as well as the business from which I made my purchase, with no resolution. Don't even try to get a..." Read More
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Nochex Payment Processing

Founded in 1999, Nochex is a merchant account provider the specializes in serving e-commerce businesses in the UK and Europe. The company does not provide in-store products for face-to-face payments, so the only way that it can serve brick-and-mortar businesses is as an add-on service for e-commerce. Their online processing services include payment gateways, invoicing and subscriptions, MOTO, MPOS, and payments for competitions, charities, and fundraisers.

Nochex Location & Ownership

Nochex does not list an acquiring bank on its website, and there are no third-party sources that indicate which banks it may be partnered with. Since it was originally founded as a UK-based alternative to PayPal, it may have established its own independent payment processing protocols much like PayPal. Martin Greenbank is listed as the CEO of Nochex, which is headquartered at Leeds Innovation Centre, 103 Clarendon Rd, Leeds, LS2 9DF, UK, though its website and other sources list Nochex Ltd, Customer Services, Cornelius House, Gelderd Close, LS12 6DS as one of its addresses. Nochex is the parent company of Axcess Merchant Services.

Video Summary

Nochex Review Table of Contents

  • Costs & Contract: Offers a flat per-transaction fee for all payments and does not charge any monthly, annual, termination fees or…
  • Complaints & Service: Has received more than 100 public complaints regarding…
  • BBB Rating: Does not have a profile with the Better Business Bureau at this time but…
  • Sales & Marketing: Discloses all of its fees and has not received many complaints related to its…
Nochex payment processing
Nochex offers online payment processing services based out of the UK

Is the BBB Rating for Nochex Accurate?

Better Business Bureau Profile

see which processors will offer you the lowest pricing and best service
see who will offer you the lowest pricing and best service

The Better Business Bureau does not maintain a profile for Nochex at this time. We therefore will not factor a BBB rating into this review.

How Expensive is Nochex?

Rates, Fees, and Contract Terms

This processor offers the lowest rates and best service we've seen

Cost Summary

Invoice Rate 2.9% + 0.20£
Telephone Payment Rate 3.2% + 0.20£ Per Transaction + £10 Per Month
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Charity Donation Rate 1.4%+10£
Account Closure Charge £500
Early Termination Fee £0
PCI Compliance Fee £0
Chargeback Fee £30
Equipment Lease Terms £0

Three Types of Rates

Nochex offers three distinct rates: an invoice rate, a telephone payment rate, and a charity donation rate. Merchant accounts charge a one-time setup fee of £50, chargeback fees of £30 (when chargebacks exceeding 1% of all monthly transactions), and a per-transaction fee of 2.9% plus 0.20£ for invoice payments. Telephone payments are assessed at a rate of 3.2% plus 0.20£ plus a £10 monthly fee. Nochex also supports charity donations, charging an exclusive rate of 1.4% plus 0.10£.

Merchant accounts may also be charged a £500 administrative charge for account closures. Nochex reserves the right to close merchant accounts that they deem to be committing fraudulent transactions or illegal activity. Personal accounts charge also charge 2.9% plus 0.20£ per transaction but do not include a setup fee. Both account types are pay-as-you-go and do not include any monthly fees, annual fees, or early termination fees. Both account types also include access to all of Nochex’s other business services. Nochex’s pricing is more competitive than traditional merchant accounts for brick-and-mortar retailers, but about average for online-only payment processors.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, NoChex also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Merchant Contract Complaints

While merchants generally praise Nochex for its low costs, a significant number of reviewers have complained about Nochex’s habit of placing transaction limits or rolling reserves on merchants’ accounts. In most cases, this is a precautionary measure designed to mitigate the company’s exposure to high-risk merchants. However, it appears to have caught enough business owners off-guard so as to be worth considering if your business type is nonstandard or high risk. Generally speaking, Nochex’s contract terms are low-cost and low-commitment, but merchants report varying levels of satisfaction with the product.

Nochex payment gateway
Among its e-commerce services, Nochex offers access to a payment gateway

Does Nochex Use Deceptive Marketing?

Advertising & Sales Strategy

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you can trust these processor

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Inside Sales Staff

Nochex appears to rely on traditional advertising and an in-house sales team to market its services. There is no evidence that the company employs independent sales agents, and we haven’t found any Nochex complaints that describe deceptive tactics by the company’s sales team. This compares favorably to our list of best credit card processors.

Partnership with Bumblebee Auctions

Nochex advertises a partnership with Uk based e-commerce auction house Bumblebee Auctions on its website. Using the auction house requires the set up of a personal account with Nochex to facilitate transactions. Nochex charges up to 3£ to verify their Bumblebee Auctions account.

Clearly Listed Fees

A few complainants have mentioned that Nochex withdrew money to verify their accounts and never returned it, but it’s possible that this was simply Nochex’s clearly disclosed setup fee. Nochex lists this setup fee and its per-transaction fee on its website, and there are no complaints that suggest that these fees are misleading. Overall, Nochex doesn’t appear to suffer from any serious issues with its sales approach. However, if you suspect that Nochex is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Does Nochex Deserve Your Business?

Review Summary & Our Thoughts

A Decent UK E-Commerce Option

Nochex rates as a reliable e-commerce merchant services provider according to our rating criteria. The company has received a low-to-moderate number of complaints for its size and time in business, but its pricing and contract terms are low-cost and low-risk for merchants. Nochex, while not a top-rated UK merchant account provider, is best suited for small and midsize e-commerce providers who are looking to accept payments via their websites.

5-Star Rated Nochex Competitors

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About The Author

Phillip Parker is a Payments Industry Analyst and creator of this blog, CardPaymentOptions.com. Phillip is passionate about researching merchant service providers and payment industry trends. He is often quoted as an expert source in national publications such as INC Magazine, The Los Angeles Times, Entrepreneur, and many others.

“I started this blog because I was disgusted by the business practices of the merchant services industry. I wanted to empower business owners by providing insight on how to avoid shady merchant account providers and costly credit card processing mistakes.” 

Phillip’s Processor Comparisons

Picking a credit card processor can be a headache, but we’ve made it easy. Phillip recommends comparing the best merchant services providers we’ve researched.

Audit Your Merchant Account

When was the last time you had your rates audited by someone who wasn’t also trying to sell you credit card processing services? We support this website by helping business owners understand how to cut their processing costs, either with a new processor or their current one. Learn more.

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What Others Are Saying About Nochex

Customer & Employee Reviews

11 Responses

  1. I have contacted NoChex several times, as well as the business from which I made my purchase, with no resolution.

    Don’t even try to get a refund from them, it will not happen.There is no way a legitimate business will use NoChex.

    If you associate your company with NoChex, your reputation will suffer.

    Anyone who makes a good statement about them probably is as shady as they are.

    Reply

  2. PLEASE AVOID paying through Nochex, there is no buyer protection.
    I mistakenly order IMIE unlock from a site through Nochex, they failed to unlock my phone, and didnt refund me.
    When I contact the Nochex Customer Support, they end up with the message below which is so disappointing.

    “we cannot supersede the merchants decision.
    We cannot assist you further in regards to the matter
    “

    Reply

  5. NOchex is a SCAM. I paid for something that never got the service for. and after the fact, when I had an email confirming they would pay me back if I withdrew the dispute in my bank for that payment, they are writing to me in very bad manners that they won’t pay me a penny, regardless of the email I had received where they said they would. Never NEVER trust this unprofessional website where they just want your money and don’t care about customer service (don’t really think they know what customer service is).
    SCAM

    This post will help: Best Payment Processors for Great Customer Service

    – Phillip

    Reply

  6. Nochex made an unauthorized transaction on my debit card account and I have tried to contact them several times to no avail , I don’t know this company never heard of this company ever before !! I need my money refunded , and there is no way to contact them other than email . This company is a scam how can they let just anybody process payments with other people’s personal information without their consent !! I am reporting this to the authorities!! Does anyone know how else to contact this so called company !

    From The Editor
    This Post Might Help: How to Report a Bad Credit Card Processor

    Reply

  7. We had account with them for around 10 years, normally we have used Nochex payment gateway as alternative method of payment (additional payment option for customers) and that particular business became less active. A couple days ago tried to access account and discovered that they did temporary suspended our account for inactivity. Ok, thought to open a ticket to investigate the issue as we never ever received anything in communication about it.

    Via ticket found out the following:
    – they did temporary suspended our account for inactivity;
    – they did emptied account due to inactivity as we had some money left;

    We have never had any notification or any update of terms and conditions!

    Without any notification they did temporary suspended our account? Without any notification emptied account? How it’s possible if this guys are regulated by FCA in UK? If they do regulated by FCA how fair is it?

    My recommendation is beware of Nochex scam company!

    From The Editor
    This Post Might Help: Best UK Merchant Accounts

    Reply

  8. Be very careful before using this company. They have taken over €2000 of our customers money and refuse to release it, give any reason why they will not release it, give any timescale as to when, if ever they will release it. Read on-line reviews. Not to be trusted

    Reply

  10. Nochex claims to be the go-to company for small businesses wanting to take card payments don’t ring true in my experience. As an electrician who wanted to give clients an alternative way to pay invoices, and dissatisfied with PayPal who I had trialled, I turned to Nochex who seemed to have all the reassuring answers on their website. They charged a £50 setup fee and getting the website integration in place was easy, but then they kept changing their mind about how much had to be retained in the account, and after just four transactions in as many weeks they closed the account without notice nor refund because they claimed ‘business model wasn’t suited’. My business model is that I provide a service and then bill my customer who, hopefully, pays up. As far as business models go, it’s pretty straightforward. I now use WorldPay who give me no trouble at all, have no setup fee and charge less to process transactions. Steer clear of Nochex unless you want to risk being fifty quid lighter. A full blog article on the debacle is posted on my website for anyone wishing to research them further.

    Reply

  11. Nochex process payments for iPhone official unlock but this is a scam company but nochex don’t mind and won’t refund the payments

    Reply

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