Nochex Review

Founded in 1999, Nochex is a merchant account provider the specializes in serving e-commerce businesses in the UK and Europe. The company does not provide in-store products for face-to-face payments, so the only way that it can serve brick-and-mortar businesses is as an add-on service for e-commerce. Their online processing services include payment gateways, invoicing and subscriptions, MOTO, MPOS, and payments for competitions, charities, and fundraisers.

Payment Processing

Nochex offers a payment processing solution that enables businesses to accept credit and debit card payments from customers worldwide.

Fraud Prevention

Nochex prioritizes security with advanced fraud prevention measures to protect businesses and their customers.

Online Shopping Cart Integration

The Nochex platform integrates with popular online shopping cart systems, making it easy for businesses to set up and manage their online stores.

Currency Conversion

To accommodate international customers, Nochex offers a currency conversion feature that allows businesses to accept payments in multiple currencies.

Phone Payments

Nochex also enables businesses to accept payments over the phone through their virtual terminal.

Customer Support

Nochex provides robust customer support, assisting businesses with any questions or issues.

Detailed Review of Nochex Customer Feedback

Our research has uncovered more than 100 negative reviews about Nochex, with accusations ranging from the company being labeled a scam to criticisms of it being a ripoff. Predominant issues highlighted by customers include fund holds, subpar customer service, unauthorized withdrawals from accounts, and challenges in utilizing or integrating Nochex’s services. While numerous complaints originate from consumers encountering fraudulent products sold by merchants using Nochex, these have not been a major consideration in our assessment, focusing instead on feedback directly related to Nochex’s service to its clients. Nonetheless, complaints regarding customer service and fund holds have influenced a reduction in Nochex’s rating in this segment. The company’s responses to complaints filed against it show variability in professionalism and tone.

Exploring Nochex’s Customer Support Quality

Nochex offers both telephone and email support to its users, yet it does not achieve the status of a premier merchant account provider in customer service excellence based on available customer feedback.

PaymentPop Rating for Nochex

Positive Feedback

There are no positive reviews published about CardConnect on the PaymentPop website.

Nochex BBB Rating

The Better Business Bureau does not maintain a profile for Nochex at this time. We therefore will not factor a BBB rating into this review.

Trustpilot Rating for Nochex

Nochex has a 2.6 out of 5 star rating based on 904 user reviews on Trustpilot.

Google Maps Rating for Nochex

Nochex has a 2.3 out of 5 star rating based on 9 user reviews on Google Maps.

Three Types of Rates

Nochex provides three distinct rates: an invoice rate, a telephone payment rate, and a charity donation rate. Merchant accounts entail a one-time setup fee of £50, chargeback fees of £30 (for chargebacks exceeding 1% of all monthly transactions), and a per-transaction fee of 2.9% plus £0.20 for invoice payments. Telephone payments incur a rate of 3.2% plus £0.20 plus a £10 monthly fee. For charity donations, Nochex charges an exclusive rate of 1.4% plus £0.10.

Merchant accounts may face a £500 administrative charge for closures. Nochex reserves the right to close accounts engaged in fraudulent or illegal activity. Personal accounts also incur a 2.9% plus £0.20 per transaction fee but do not include a setup fee. Both account types operate on a pay-as-you-go basis, without monthly or annual fees or early termination fees. They also grant access to all of Nochex’s other business services. Nochex’s pricing is more competitive than traditional merchant accounts for brick-and-mortar retailers but averages for online-only payment processors.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing, NoChex promotes its virtual terminal and payment gateway services on its website, though pricing remains undisclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates, typically apply to these e-commerce services.

Client Contract Complaints

While clients generally commend Nochex for its affordability, a notable number have raised concerns about transaction limits or rolling reserves imposed on accounts. This precautionary measure aims to mitigate exposure to high-risk merchants but has surprised enough business owners to warrant attention, especially for nonstandard or high-risk business types. Overall, Nochex’s contract terms offer low-cost and low-commitment options, but satisfaction levels vary among businesses.

To date, there are no recorded class-action lawsuits or Federal Trade Commission (FTC) complaints against Nochex. Merchants seeking resolutions outside of litigation are advised to report their experiences to appropriate regulatory authorities.

Inside Sales Staff

Nochex appears to rely on traditional advertising and an in-house sales team to market its services. There is no evidence that the company employs independent sales agents, and we haven’t found any Nochex reviews that describe deceptive tactics by the company’s sales team. This compares favorably to our list of best credit card processors.

Partnership with Bumblebee Auctions

Nochex advertises a partnership with Uk based e-commerce auction house Bumblebee Auctions on its website. Using the auction house requires the set up of a personal account with Nochex to facilitate transactions. Nochex charges up to 3£ to verify their Bumblebee Auctions account.

Clearly Listed Fees

A few complainants have mentioned that Nochex withdrew money to verify their accounts and never returned it, but it’s possible that this was simply Nochex’s clearly disclosed setup fee. Nochex lists this setup fee and its per-transaction fee on its website, and there are no complaints that suggest that these fees are misleading. Overall, Nochex doesn’t appear to suffer from any serious issues with its sales approach. However, if you suspect that Nochex is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Nochex is assessed as a reliable e-commerce credit card processing provider. The company has faced a low-to-moderate volume of complaints, which provides a mostly positive impression of its business practices. Despite this, some customers have reported concerns regarding occasional fund holds, underscoring the importance of understanding their policies.

Pricing and contract terms are generally favorable for clients, offering a low-cost, low-risk option. Although not ranked among the top-rated UK merchant account providers, Nochex is well-suited for small and midsize e-commerce businesses that aim to accept payments via their websites. However, business owners are advised to carefully compare Nochex’s terms and services with those of top-rated providers to ensure they receive the best overall value.