UK E-Commerce Credit Card Processing
Founded in 1999, Nochex is a merchant account provider the specializes in serving e-commerce businesses in the UK and Europe. The company does not provide in-store products for face-to-face payments, so the only way that it can serve brick-and-mortar businesses is as an add-on service for e-commerce. Nochex is the parent company of Axcess Merchant Services.
Nochex Headquarters and Ownership
Nochex does not list an acquiring bank on its website, and there are no third-party sources that indicate which banks it may be partnered with. Since it was originally founded as a UK-based alternative to PayPal, it may have established its own independent payment processing protocols much like PayPal. Martin Greenbank is listed as the CEO of Nochex, which is headquartered at Leeds Innovation Centre, 103 Clarendon Rd, Leeds, LS2 9DF, UK.
Nochex Review Table of Contents
- Costs & Contract: Nochex offers a flat per-transaction fee for all payments and does not charge any monthly, annual, or termination fees.
- Complaints & Service: Nochex has received more than 100 public complaints.
- BBB Rating: Nochex does not have a profile with the Better Business Bureau at this time.
- Sales & Marketing: Nochex discloses all of its fees and has not received many complaints related to its sales tactics.
- Rates & Fees: How Merchants Got The Best Rates With Nochex.
I have contacted NoChex several times, as well as the business from which I made my purchase, with no resolution.
Don’t even try to get a refund from them, it will not happen.There is no way a legitimate business will use NoChex.
If you associate your company with NoChex, your reputation will suffer.
Anyone who makes a good statement about them probably is as shady as they are.
PLEASE AVOID paying through Nochex, there is no buyer protection.
I mistakenly order IMIE unlock from a site through Nochex, they failed to unlock my phone, and didnt refund me.
When I contact the Nochex Customer Support, they end up with the message below which is so disappointing.
“we cannot supersede the merchants decision.
We cannot assist you further in regards to the matter
“
Got scammed by a Cell Unlock Site. Nochex didn’t helped.
Stay away!
Absolutely a waste of time, do not know what they are doing. Actually why would you even use Nochex when there are far better companies to take card payments.
This post will help: Best UK Merchant Accounts
-Phillip
NOchex is a SCAM. I paid for something that never got the service for. and after the fact, when I had an email confirming they would pay me back if I withdrew the dispute in my bank for that payment, they are writing to me in very bad manners that they won’t pay me a penny, regardless of the email I had received where they said they would. Never NEVER trust this unprofessional website where they just want your money and don’t care about customer service (don’t really think they know what customer service is).
SCAM
This post will help: Best Payment Processors for Great Customer Service
– Phillip
Nochex made an unauthorized transaction on my debit card account and I have tried to contact them several times to no avail , I don’t know this company never heard of this company ever before !! I need my money refunded , and there is no way to contact them other than email . This company is a scam how can they let just anybody process payments with other people’s personal information without their consent !! I am reporting this to the authorities!! Does anyone know how else to contact this so called company !
From The Editor
This Post Might Help: How to Report a Bad Credit Card Processor
We had account with them for around 10 years, normally we have used Nochex payment gateway as alternative method of payment (additional payment option for customers) and that particular business became less active. A couple days ago tried to access account and discovered that they did temporary suspended our account for inactivity. Ok, thought to open a ticket to investigate the issue as we never ever received anything in communication about it.
Via ticket found out the following:
– they did temporary suspended our account for inactivity;
– they did emptied account due to inactivity as we had some money left;
We have never had any notification or any update of terms and conditions!
Without any notification they did temporary suspended our account? Without any notification emptied account? How it’s possible if this guys are regulated by FCA in UK? If they do regulated by FCA how fair is it?
My recommendation is beware of Nochex scam company!
From The Editor
This Post Might Help: Best UK Merchant Accounts
Be very careful before using this company. They have taken over €2000 of our customers money and refuse to release it, give any reason why they will not release it, give any timescale as to when, if ever they will release it. Read on-line reviews. Not to be trusted
Complete fraudulent company.Never supports for customer. Stay away this site.
Nochex claims to be the go-to company for small businesses wanting to take card payments don’t ring true in my experience. As an electrician who wanted to give clients an alternative way to pay invoices, and dissatisfied with PayPal who I had trialled, I turned to Nochex who seemed to have all the reassuring answers on their website. They charged a £50 setup fee and getting the website integration in place was easy, but then they kept changing their mind about how much had to be retained in the account, and after just four transactions in as many weeks they closed the account without notice nor refund because they claimed ‘business model wasn’t suited’. My business model is that I provide a service and then bill my customer who, hopefully, pays up. As far as business models go, it’s pretty straightforward. I now use WorldPay who give me no trouble at all, have no setup fee and charge less to process transactions. Steer clear of Nochex unless you want to risk being fifty quid lighter. A full blog article on the debacle is posted on my website for anyone wishing to research them further.