Nochex Credit Card Processing 2023: Reviews & Complaints
Founded in 1999, Nochex is a merchant account provider the specializes in serving e-commerce businesses in the UK and Europe. The company does not provide in-store products for face-to-face payments, so the only way that it can serve brick-and-mortar businesses is as an add-on service for e-commerce. Their online processing services include payment gateways, invoicing and subscriptions, MOTO, MPOS, and payments for competitions, charities, and fundraisers.
Nochex Payment Processing
Nochex offers a versatile payment processing solution that allows businesses to accept credit and debit card payments from customers around the world. By providing a secure and efficient way to process payments, Nochex helps businesses to increase their reach and improve the overall customer experience.
Security is a top priority for Nochex, which is why they have implemented advanced fraud prevention measures to protect both businesses and their customers. By utilizing sophisticated technology and monitoring tools, Nochex ensures that transactions are secure and reduces the risk of fraudulent activity.
Online Shopping Cart Integration
Nochex’s platform can be easily integrated with most popular online shopping cart systems, making it a seamless experience for businesses to set up and manage their online stores. This integration enables businesses to offer a smooth and consistent checkout process for their customers, improving the overall shopping experience.
To cater to international customers, Nochex offers a currency conversion feature that allows businesses to accept payments in multiple currencies. This feature makes it easier for businesses to expand their reach and tap into global markets.
Nochex also provides the option for businesses to accept payments over the phone through their virtual terminal. This service allows businesses to process transactions for customers who may not have access to the internet or prefer to make payments via phone.
Nochex takes pride in offering excellent customer support, assisting businesses with any questions or issues that may arise while using their services. With a dedicated team of experts, Nochex ensures that businesses have the necessary support to maintain a seamless payment processing experience.
Location & Ownership
Nochex does not list an acquiring bank on its website, and there are no third-party sources that indicate which banks it may be partnered with. Since it was originally founded as a UK-based alternative to PayPal, it may have established its own independent payment processing protocols much like PayPal. Martin Greenbank is listed as the CEO of Nochex, which is headquartered at Leeds Innovation Centre, 103 Clarendon Rd, Leeds, LS2 9DF, UK, though its website and other sources list Nochex Ltd, Customer Services, Cornelius House, Gelderd Close, LS12 6DS as one of its addresses. Nochex is the parent company of Axcess Merchant Services.
Table of Contents
- Costs & Contract: Offers a flat per-transaction fee for all payments and does not charge any monthly, annual, termination fees or…
- Complaints & Service: Has received more than 100 public complaints regarding…
- BBB Rating: Does not have a profile with the Better Business Bureau at this time but…
- Sales & Marketing: Discloses all of its fees and has not received many complaints related to its…
Nochex Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||100+|
|Live Customer Support||Yes|
|Most Common Complaint||Fund Holds|
High Complaint Total
We are currently able to locate more than 100 negative Nochex reviews, several of which accuse the company of being a scam or a ripoff. Common complaints include fund-holds, poor customer service, unauthorized account withdrawals, and difficulty using and integrating the company’s products. The majority of complaints against the company have been filed by consumers who purchased fraudulent products from a business using Nochex, but these have not factored heavily into our review because they do not reflect the client experience. Even so, the available client complaints about poor customer service and fund holds have lowered the company’s score in this section. The credit card processor has responded to several complaints filed against it, and these responses vary in terms of tone, ranging from appropriate to verging on unprofessional.
Nochex Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Nochex. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Nochex Customer Support Options
Nochex provides phone and email support to all of its users but does not rate as a top merchant account provider for great customer service.
Nochex Customer Service Numbers
- 0113 819 7211 – Customer Support
- 0113 819 7220 – New Accounts
Other Support Options
- Customer support form
- Customer service email address at [email protected]
Nochex Online Ratings
Here's How They Rate Online
The Better Business Bureau does not maintain a profile for Nochex at this time. We therefore will not factor a BBB rating into this review.
Nochex Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Three Types of Rates
Nochex offers three distinct rates: an invoice rate, a telephone payment rate, and a charity donation rate. Merchant accounts charge a one-time setup fee of £50, chargeback fees of £30 (when chargebacks exceeding 1% of all monthly transactions), and a per-transaction fee of 2.9% plus 0.20£ for invoice payments. Telephone payments are assessed at a rate of 3.2% plus 0.20£ plus a £10 monthly fee. Nochex also supports charity donations, charging an exclusive rate of 1.4% plus 0.10£.
Merchant accounts may also be charged a £500 administrative charge for account closures. Nochex reserves the right to close merchant accounts that they deem to be committing fraudulent transactions or illegal activity. Personal accounts charge also charge 2.9% plus 0.20£ per transaction but do not include a setup fee. Both account types are pay-as-you-go and do not include any monthly fees, annual fees, or early termination fees. Both account types also include access to all of Nochex’s other business services. Nochex’s pricing is more competitive than traditional merchant accounts for brick-and-mortar retailers, but about average for online-only payment processors.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, NoChex also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Client Contract Complaints
While clients generally praise Nochex for its low costs, a significant number of reviewers have complained about Nochex’s habit of placing transaction limits or rolling reserves on clients’ accounts. In most cases, this is a precautionary measure designed to mitigate the company’s exposure to high-risk merchants. However, it appears to have caught enough business owners off-guard so as to be worth considering if your business type is nonstandard or high-risk. Generally speaking, Nochex’s contract terms are low-cost and low-commitment, but businesses report varying levels of satisfaction with the product.
Nochex Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||Yes|
Inside Sales Staff
Nochex appears to rely on traditional advertising and an in-house sales team to market its services. There is no evidence that the company employs independent sales agents, and we haven’t found any Nochex reviews that describe deceptive tactics by the company’s sales team. This compares favorably to our list of best credit card processors.
Partnership with Bumblebee Auctions
Nochex advertises a partnership with Uk based e-commerce auction house Bumblebee Auctions on its website. Using the auction house requires the set up of a personal account with Nochex to facilitate transactions. Nochex charges up to 3£ to verify their Bumblebee Auctions account.
Clearly Listed Fees
A few complainants have mentioned that Nochex withdrew money to verify their accounts and never returned it, but it’s possible that this was simply Nochex’s clearly disclosed setup fee. Nochex lists this setup fee and its per-transaction fee on its website, and there are no complaints that suggest that these fees are misleading. Overall, Nochex doesn’t appear to suffer from any serious issues with its sales approach. However, if you suspect that Nochex is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
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