Updated 12/19/2018: Payleven appears to have been fully absorbed into the SumUp brand, and it appears that the company no longer boards new merchants under the name “Payleven.” As a result, we will no longer update this review. See our SumUp review for up-to-date information about this company.
Launched in 2012, Payleven (payleven.com) is an international mobile payment processor that allows merchants to accept debit and credit card payments via iPhone and Android-based smartphones and tablets using an app and free chip-and-PIN reader. The service is similar to U.S.-based services like Square and GoPayment and faces competition in Europe from apps like iZettle.
In April 2016, Payleven merged with its competitor SumUp, and both companies agreed to retain the SumUp name for their products. Currently, the transition to the SumUp brand has not been finalized in all markets, so we will assess Payleven as though it is a separate company. Merchants should expect, however, that “Payleven” will ultimately become SumUp in every meaningful way. Payleven's services are currently available in Brazil, Belgium, Spain, Germany, Italy, France, Ireland, the Netherlands, Austria, Poland, and the United Kingdom. Konstatin Wolff is listed as the founder and CMO of Payleven, which is headquartered in London and Berlin.
Key Points
- Sales & Marketing: Payleven does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
- Costs & Contract: Payleven offers a month-to-month contract with a flat per-transaction fee and no termination fee.
- Complaints & Service: Payleven has received fewer than 10 public complaints.
- BBB Rating: Payleven does not have a profile with the Better Business Bureau at this time.
- Rates & Fees: How Merchants Got The Best Rates With Payleven
Forster
Do not use this company. We have not received one payment that we have taken through their card machine. When we have rang the call centre they don’t even go through a security check, we’re missing payments from 5 months ago and like others we are a small business and this money is vital. They just keep saying two working days, but the money never appears.
Kevin Griffiths
Applied to Payleven and completed the whole time consuming process of ID checks and bank account verification including purchasing the chip and pin machine only to then be told our trading sector (Travel) is not acceptable to them. Furious that it had taken 4 weeks for Peyleven to inform this, their reply was applications are not looked at by an ‘analyst’ until everything has been completed. Total waste of time, be aware of this organisation.
Paula owen
Do not use this company unless you have a receipt machine. We did not as we were informed that it was a trusted company. We have a number of outstanding payments not received, logged at end of day and are now having to take legal proceedings to try to get any of our money back.
Nightmare especially for a small business like ours. If it has happened to us -how many other people has it happened to???
—
Are you with Payleven? Learn how to resolve this complaint.
Phil Elliott
Having purchased the Payleven terminal from Jewsons Payleven turned down my application without any explanation after I had been chasing them fpr over a week (24 hour set-up?). As a result I was left with a useless bit of kit. I run a +£500k T/O printing business and was looking to replace a bank terminal and card service which we have run without any problems for over 15 years.