Is Paystri Legit? Honest Review & Merchant Feedback

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Paystri

Rating
A
4.5/5
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Pros and Cons of Paystri

Pros

Transparent pricing structure
Month-to-month contracts
Diverse payment solutions
Secure transaction processing
A+ BBB rating

Cons

Potential hidden fees
Contract term variability
Equipment leasing options
Monthly minimum charges
Potential cancellation fees

Overview

In this review of Paystri, we take a closer look at the company’s credit card processing services. Their offerings include point-of-sale systems, mobile payments, and e-commerce options designed for a variety of businesses. We’ll outline which types of businesses may benefit most from these services. We’ll also review customer feedback to highlight common experiences and concerns. In addition, we’ll cover pricing, contract terms, and included services. By the end, you’ll know whether Paystri is the right fit for your business.

About Paystri

Screen Capture of Paystri Homepage
Paystri Homepage

Founded in 2005, Paystri is a merchant account provider that serves most standard business types. The company operated under the name “Merchant Consulting Group” until 2018, when it rebranded to Paystri. Despite its baking-themed branding, the company also resells First Data (now Fiserv) and Clover products for merchants outside of the restaurant industry.

In 2019, Paystri’s merchant portfolio was acquired by Pineapple Payments. Paystri has also made a number of notable partnerships with companies including Cleantie, Mynt, Newburyport Bank, and GiftLogic.

Customer Reviews & Sentiment

Low Complaint Volume

We have located a few Paystri reviews, none of which allege the company of fraudulent behavior or being a scam. However, some reviewers have raised concerns regarding company culture, sales practices, fees, and customer service reliability. Notably, complaints against Merchant Consulting Group are included here as they seem closely related. If you have feedback about Paystri, please share it with us in the comments below.

Paystri Legal Standing

As of our search, there are no ongoing class-action lawsuits or FTC complaints against Paystri. Customers dissatisfied with their experience and seeking alternative resolutions are advised to report their concerns to relevant supervisory organizations.

Paystri Customer Support Options

According to its website, Paystri claims to offer round-the-clock support but provides only a general phone number. While we take the company’s assertion at face value, business owners should be aware that live support may not always be available. With the current state of customer support options, Paystri does not meet the criteria to be recognized as a top-rated customer service processor.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A
Google Maps4.8
Average Rating4.9

PaymentPop Rating for Paystri

Negative Feedback

There are no negative reviews published about Paystri on the PaymentPop website.

Positive Feedback

Paystri took the time to understand our business and built a payment solution that fits us perfectly. Their team is responsive, the onboarding was painless, and everything has worked seamlessly since day one. It’s the kind of partnership that actually supports growth.

Paystri BBB Rating

Paystri currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since 2008. The company has received 0 complaints in the past 36 months.The company has not received any informal reviews either.

An “A” Performance

Given the company’s low complaint total, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Google Maps Rating for Paystri

Paystri has a 4.8 out of 5 star rating based on 48 user reviews on Google Maps.

Positive Feedback

Wow, these guys are great on the phone and stayed with me the entire time. I really dislike all the compliance around computers and credit cards but these guys make it a breeze!! Highly recommend calling into them as they can make a painful task less so. Special should out to Jim who helped me this morning. A real champ!!

Processing Rates & Fees

Paystri Contract Terms

Currently, detailed information on Paystri’s standard rates and contract specifics is not available to the public. Given its status as a reseller for First Data (Fiserv), Paystri’s pricing structure may align closely with what First Data (Fiserv) typically offers. This often includes a three-year agreement with an early termination fee that can reach up to $495, alongside an equipment lease agreement through First Data Global Leasing.

Paystri-On-The-Go Pricing

For merchants on the move, Paystri provides a mobile payment solution named Paystri-On-The-Go, featuring the Clover Go device. This service is crafted for businesses with monthly processing volumes below $12,000, charging a monthly fee of $16, a rate of 2.60% for swiped transactions, 3.25% plus $0.15 for keyed-in transactions, and a $39 fee for the card reader.

Industry-Average Terms

A handful of complaints have been identified that mention unexpected fees with Paystri’s services, indicating that the company’s fee structure is in line with industry norms. This insight suggests that Paystri’s contract conditions may not offer the level of competitiveness found with the most affordable merchant account providers.

Business owners seeking advantageous merchant services are advised to review our selection of the top merchant services.

Employee Reviews & Sales Practices

Inside/Outside Sales Team

Paystri appears to rely on a combination of telemarketing, independent sales agents, and an in-house sales team to market its products. The use of independent sales agents is typically linked to elevated complaint rates, and we have located a handful of Paystri reviews that mention undisclosed contract terms, incomplete documentation, and misrepresented costs. We have also found a number of complaints from former Merchant Consulting Group agents that describe poor agent support and dishonest training practices.

This does not compare favorably to our list of best credit card processors.

No Misleading Quotes

Paystri does not appear to list any misleading rate quotes or unrealistic guarantees in its official materials. If you suspect that Paystri is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Paystri Competitors

Compare Paystri to competitors that earned top marks.

Bottom Line

Paystri is considered a dependable credit card processing provider based on the available information. While the company’s sales strategy and contract terms appear to be average for the industry, it maintains a low number of complaints, suggesting a solid track record in customer satisfaction.

However, even with companies rated highly by our standards, business owners should meticulously review the terms of any contract they receive. This thorough examination helps identify hidden fees and ensures alignment with business goals. Additionally, merchants are encouraged to compare Paystri’s pricing with that of other top-rated merchant accounts, empowering them to secure the most competitive rates and optimal services for their unique payment processing needs.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Paystri

Contact & Customer Support
CEOBrian Shanahan
Headquarters201 Washington St #214, Salem, Massachusetts 01970
General Customer Support(978) 744-9090
Websitepaystri.com