card-payment-options-logo
card-payment-options-logo
Generic selectors
Exact matches only
Search in title
Search in content

Salesforce Commerce Cloud Review

Phillip Parker
Phillip Parker

I was tired of watching unethical merchant services companies take advantage of unsuspecting business owners, so I built this website and wrote hundreds of reviews to expose their shady business practices.

Compare Top 2021 Picks

Compare All Picks

Salesforce Commerce Cloud Overview

We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. These revenues in no way influence our ratings or reviews. Learn more about our monetization policies here. 

Rating

5/5
Salesforce Commerce Cloud Logo
Website
(800) 667-6389

Most Recent Comment

Tell us about your experience with Salesforce Commerce Cloud in the comment section below.

See All User Comments

See The Processors That Rock!

Rating:
5/5
Salesforce Commerce Cloud Logo
View Rates & Fees
(800) 667-6389

Most Recent Comment

Tell us about your experience with Salesforce Commerce Cloud in the comment section below.

Tell us if they rock!

A Powerful E-Commerce Platform

Formerly known as “Demandware,” Salesforce Commerce Cloud is an e-commerce merchant account solution offered by Salesforce. From 2004 to 2016, the product was sold by Demandware as an enterprise-class, cloud-based payment platform. Salesforce acquired Demandware for $2.8 billion in 2016 and renamed its flagship product Salesforce Commerce Cloud. The product’s branding, including its URL, has been integrated under the Salesforce umbrella.

Based in Massachusetts

Salesforce Commerce Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105 and does not disclose its acquiring bank or back-end processor though customer reviews reflect that Salesforce has retained the back-end integration previously provided by Demandware in an effort to provide consistency. Marc Benioff is the CEO of Salesforce.

Salesforce Commerce Cloud Review Table of Contents

  • Costs & Contract: Salesforce Commerce Cloud appears to offer variable contract terms that will depend on each merchant’s business type and processing history.
  • Complaints & Service: Salesforce Commerce Cloud has received fewer than 10 public complaints.
  • BBB Rating: Salesforce Commerce Cloud does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: Salesforce Commerce Cloud does not appear to hire independent resellers and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Salesforce Commerce Cloud
did you know click to see list of the best processors
Are you looking for savings?

Salesforce Commerce Cloud Rates, Fees, and Costs

Salesforce Commerce Cloud Rates, Fees, and Costs

Cost Summary

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Unclear Pricing Details

There is currently very little publicly available information about Salesforce Commerce Cloud’s rates and fees. Salesforce has not added any hard figures for the service to its “Pricing” page, and the Salesforce Commerce Cloud doesn’t disclose any of its pricing details. According to the company’s FAQs:

Pricing varies based on each customer’s individual needs. Our sales team will work with you to tailor a package that meets your requirements and price considerations, no matter your company’s size or industry.

Multiple third-party reviews of Demandware show that the company preferred to offer custom price quotes that were tied to its users’ growth within the platform. In addition, Demandware was heavily focused on targeting enterprise-level businesses that make over $20 million per year.

Geared Towards Enterprise-Scale Businesses

For these reasons, smaller businesses and even some mid-level merchants should consider that Salesforce Commerce Cloud may not be priced at a competitive level for them. With options for B2B and B2C commerce, Enterprise-scale businesses will need to weigh the features and benefits provided by Salesforce Commerce Cloud against its costs. Demandware typically offered a pricing structure that increased in cost as its users grew their business through the platform, so Salesforce Commerce Cloud users should be prepared for percentage-based quotes in addition to yearly subscription quotes.

Partnered With Several Processors

In general, there are no complaints about Salesforce Commerce Cloud’s pricing, so the product will receive an “A” for the time being. It is worth noting that the company partners with a number of providers, including Checkout.com, Veritrans Merchant Services, and Braintree Payment Solutions for payment processing services; some of these partners offer rates that are competitive with the cheapest merchant accounts.

some processors rock see them now

Salesforce Commerce Cloud BBB Rating Summary

No Current BBB Profile

The Better Business Bureau does not maintain a profile for Salesforce Commerce Cloud at this time. We therefore will not factor a BBB rating into this review. It should be noted that Salesforce itself currently has a “D-” rating with the BBB, but that it’s impossible to know how many of its complaints have to do with Salesforce Commerce Cloud.

man walking into a rake - pick a winner

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

Like other cloud-based e-commerce platforms, Salesforce Commerce Cloud appears to primarily market itself via an in-house sales staff, traditional marketing, referral partnerships, and as an add-on of Salesforce’s existing business software. There is no indication at this time that the company employs independently contracted sales agents, and we cannot find any Salesforce Commerce Cloud complaints that accuse the company of deceptive sales conduct.

No Deceptive Quotes

Salesforce Commerce Cloud does not advertise any merchant account-related pricing on its website, and the company’s website states that sales staff provide quotes on customized pricing for each merchant. In light of these factors, we feel that Salesforce Commerce Cloud deserves an “A” in this category. That said, if you suspect that Salesforce Commerce Cloud is charging you undisclosed fees, we recommend seeking a third-party statement audit.

sleep well knowing that you have the lowest fees see the lowest cost providers here

Sales & Marketing Example

Our Opinion Of Salesforce Commerce Cloud

Salesforce Commerce Cloud Logo

A Solid E-Commerce Solution

Salesforce Commerce Cloud rates as a reliable enterprise-scale e-commerce merchant services provider according to our rating criteria. Although the company is still emerging from a period of transition and does not disclose much information about its pricing, it currently compares favorably to the leading e-commerce platforms. If its pricing and features remain the same from its days as Demandware, Salesforce Commerce Cloud will be much better suited for large and enterprise-level businesses than for small and midsize businesses.

phillip parker waiving hello
Linkedin
Twitter
Instagram
Reddit
Facebook

Why I'm Qualified to Write About Credit Card Processing

I’m a small business owner who previously worked in the credit card processing industry. I started this blog in 2009 to help other business owners by exposing credit card processors that engage in unethical marketing, rate and fee trickery, and fine-print-contract schemes. Over the last decade, I’ve reviewed hundreds of merchant services providers which has helped to educate over 5 million businesses on the nuances of credit and debit card acceptance. I’ve appeared in the New York Times, Los Angeles Times, Inc. Magazine and a host of other publications to offer insight on the subject of card acceptance. 

I offer merchant account and credit card processing consultation for the following needs:

  • Selecting the right credit card processing services for your business.
  • Reducing credit card processing fees with your current merchant account provider.
  • Negotiating credit card processing fees when changing merchant accounts.
  • Strategies for reducing and recovering funding holds and chargebacks.

 

Schedule a call with me today!

 

see best ranked processors

Leave Your Review For Salesforce Commerce Cloud

Subscribe
Notify of
Optional
0 Comments
Inline Feedbacks
View all comments

We'd love to hear your thoughts on Salesforce Commerce Cloud

Post a Review Now
Copyright

Copyright © CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.

Our Top Picks For 2021
Month-to-month, no contracts, no junk fees, and great support!
See Who They Are
Don't Guess
We've Vetted The Best
No commitment, low fees, and excellent service.
It's a no-brainer from our viewpoint!
See Who They Are
Previous
Next
Facebook
Instagram
Twitter
Linkedin
Reddit
© Copyright 2009 - 2020 CardPaymentOptions.com, Inc. All Rights Reserved.
0
Would love your thoughts, please comment.x
Generic selectors
Exact matches only
Search in title
Search in content
phillip says easy peasy

Make it simple
Pick from the best

See Them Now

This website uses cookies to ensure you get the best experience. No personal information is collected unless you fill out a form and submit it or call a number listed on one of our pages. We never share or sell your information without your consent. If you do not wish to proceed, please exit the website at this time.

Accept & CLose