Checkout.com Uncovered: What You Need to Know Before You Sign On

Founded in 2012, Checkout.com is a merchant account provider that specializes in processing international payments for e-commerce businesses. According to the pricing section of its website, the company offers merchants interchange-plus , or flat-rate pricing options. The company is similar to Stripe or 2Checkout in that it bundles its payment gateway with a merchant account as part of an all-in-one software solution. Checkout.com was originally known as “Opus Payments” before changing its name to Checkout.com in April 2012.Checkout.com has partnered with a number of other businesses, including Mamo, Alchemy Pay, and NetEase Games. It has also purchased ubble, ProcessOut, Icefire, and Pin Payments.

Payment Gateway

(link unavailable) facilitates payments in over 150 currencies and supports around 18 different payment methods, including digital wallets like Apple Pay and Google Pay. The platform provides features such as quick payouts, risk scoring, fraud protection, e-commerce solutions, and data reporting and analytics.

Subscription Payment Processing

For businesses with recurring payment models, (link unavailable) offers a subscription payment processing service. This service supports various international markets by accommodating major credit and debit cards for mobile payments.

Mobile Payments

(link unavailable) supports mobile payments across international markets, processing transactions through all major credit and debit cards to ensure efficient payment handling for businesses.

Payout Services

The platform’s payout services help businesses expedite fund transfers to customers, offering features such as card and bank payouts.

Authentication

(link unavailable) includes flexible 3D Secure authentication to combat fraud and maintain compliance. This feature integrates with all acquirers as part of the platform.

Card Issuing Services

Businesses can use (link unavailable)’s card issuing services to launch and manage their own card programs. This service includes the creation of custom cards and simplifies the management process while allowing businesses to earn a share of interchange revenue.

Fraud Detection

The fraud detection service provided by (link unavailable) balances fraud prevention with approval rates. It includes a customizable fraud management tool that adapts to the specific needs of businesses.

Intelligent Acceptance

(link unavailable)’s Intelligent Acceptance service aims to improve conversion rates and reduce transaction fees. It utilizes AI, leverages a global data network, and provides deep payment expertise to optimize the payment acceptance process.

Identity Verification

The Identity Verification service offered by (link unavailable) aims to prevent fraud and accurately identify users quickly, turning identity verification into a potential competitive advantage for businesses.

Global Processing and Coverage

(link unavailable) enables businesses to process payments worldwide in over 150 currencies and provides domestic coverage in more than 45 countries.

E-commerce Payment Gateway

(link unavailable)’s e-commerce payment gateway supports businesses in converting more sales and reducing payment processing costs. This service is available in over 150 countries, supporting diverse payment methods and domestic processing with expert support from local teams.

Low Complaint Total

We have found approximately 10 negative Checkout.com reviews, indicating that while there are some complaints, there’s no clear evidence suggesting that the company is a ripoff or a scam. The complaints primarily revolve around challenges with account activation, difficulty reaching email support, fund holds, and high costs for small merchants. However, these seem to be isolated incidents rather than indicative of a widespread problem with the company. If you have your own Checkout.com review to share, please feel free to do so in the comments below.

Checkout.com Lawsuits

We haven’t come across any outstanding class-action lawsuits or FTC complaints filed against Checkout.com. For dissatisfied clients looking to address issues with the company, it’s advisable to consider reporting concerns to the relevant supervisory organizations.

Checkout.com Customer Support Options

Checkout.com provides various customer support options on its website, including an email form, a knowledge base, and phone numbers. However, it’s uncertain whether these channels offer direct communication with a Checkout.com representative. Complaints about slow email responses suggest that email may be the primary mode of customer support. As of now, Checkout.com does not meet the criteria to be considered a top-rated credit card processor for customer service.