Singular Payments Review
Note: Singular Payments (as part of Payment Data Systems) is now Usio. We will no longer be updating this review, and interested merchants should check out our Usio review.
Acquisition by Payment Data Systems
Singular Payments is a San Antonio, Texas-based merchant account provider that was founded in 2009. In September 2017, the company was acquired by Payment Data Systems, and it appears that Singular Payments is now a DBA of Payment Data Systems. According to the company, it uses CardConnect, a subsidiary of First Data (now Fiserv), for its backend processing. The company’s personnel and operations have been largely absorbed into the Payment Data Systems organization, but Singular Payments remains an independent brand.
Singular Payments Location and Ownership
Under Payment Data Systems, Singular Payments is a registered ISO/MSP of Central Bank of St. Louis, Clayton, Missouri. The company website lists headquarters at 3611 Paesanos Pkwy Ste 300, San Antonio, Texas 78231, and a newly opened location at 4037 Rural Plains Cir. Suite 230, Franklin, Tennessee 37064. The company’s Better Business Bureau profile also lists an additional address at 1100 Plantation Island Dr S Ste 210 St Augustine, FL 32080. Charles Yancey is the president at Singular Payments.
Singular Payments Review Table of Contents
- Costs & Contract: Singular Payments appears to offer a three-year contract with no early termination fee.
- Complaints & Service: Singular Payments has received fewer than 10 public complaints.
- BBB Rating: Singular Payments has an “A+” rating with the Better Business Bureau and has received 0 complaints in the past 3 years.
- Sales & Marketing: Singular Payments does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
Singular Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
As noted above, we are unable to find any negative Singular Payments reviews, and there is no indication that the company is a ripoff or a scam. Singular Payments has been an active brand since 2009, so its clean complaint record throughout its decade in operation is remarkable. It is possible that some complaints intended for Singular Payments have instead been filed against its backend processor, but we cannot find any evidence that this is occurring.
Singular Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Singular Payments. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Customer Customer Service Options
Singular Payments provides a contact form and a phone number on its website, and these channels appear to be efficient at handling customer issues before they reach public forums. We will award Singular Payments an “A” rating in this category, but the company’s customer support options do not qualify it as a top-rated customer service payment processor.
Singular Payments Online Ratings
Here's How They Rate Online
Online Ratings Summary
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
No BBB Complaints
Singular Payments has an “A+” rating with the Better Business Bureau and had previously been accredited since 2012. Singular Payments has not received any BBB complaints in the past 3 years. It also has not received any informal reviews, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance Overall
Given Singular Payments’ previously clean complaint record, we agree with the BBB’s rating of an “A”, but merchants should be aware that there is reason to be skeptical of the BBB’s information.
Singular Payments Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||$0|
|PCI Compliance Fee||$99 Per Year|
|PCI Non-Compliance Fee||$19.95 Per Month|
|Equipment Lease Terms||Undisclosed|
Singular Payments Pricing
Singularity payments determines its flat rate based upon the processing volume, business type, and which types of cards businesses process. According to their website’s FAQs page, businesses that primarily complete transactions with debit cards tend to have lower rates than businesses that accept debit, credit, and gift cards.
The company offers a three-year contract with no early termination fee, a monthly PCI compliance fee of $99, a fixed per-transaction fee customized for each merchant, no statement fees, and no batch fees. Though there is no early termination fee listed, the company does state it charges a one-time “deconversion fee” if service is canceled prior to the end of the contract. However, the company notes that the fee can be waived in the event of the sale of a business. It’s possible that the company charges other fees that it has elected not to mention on its website, but we cannot find any merchant complaints that cite excessive fees or unexpected costs.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Singular Payments also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Competitive Contract Terms
Singular Payments’ advertised contract terms and pricing are very competitive compared to industry averages, so we will assign the company an “A” grade in this category until we receive feedback that disputes the company’s promotional materials. For now, merchants are still encouraged to compare Singular Payments’ rates with those of the cheapest merchant account providers.
Singular Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Partnerships and Inside Sales Team
Singular Payment appears to utilize strategic partnerships and an in-house sales team to market its services. There is no evidence at this time that the company hires independently contracted sales agents, and we have not found any Singular Payments complaints that accuse the company’s sales team of unethical conduct.
No Misleading Quotes
The company advertises “flat rate” pricing on its website, which appears to refer to a single, customized rate for all transactions. We cannot find any instances where this plan is described in a misleading way, and Singular seems generally very open about its contract terms. We have accordingly assigned the company an “A” in this category. If you suspect that Singular Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
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