Solupay Review: Fees, Comparisons, Complaints, & Lawsuits

Low Complaint Volume

We are currently unable to locate more than one negative Solupay complaint on consumer protection websites. This is a solid indicator that the company doesn’t rip off or scam its merchants, although it is possible that Solupay complaints are instead filed against the company’s processor, First Data. In the absence of any evidence that this is occurring, we will assume that Solupay provides sufficient customer service to resolve all merchant complaints in-house.

Solupay Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Solupay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Solupay Customer Service Options

Solupay provides phone and email contact information to its merchants. The company’s customer service department seems to function at a level that is comparable even to top-rated payment processors for great customer service.

We have located a single Solupay customer service phone number:

(888) 765-8729 – Toll-Free Customer Support

Solupay also offers a customer support form and customer service email addresses at [email protected] and [email protected]

No BBB Complaints

Solupay maintains a “B-” rating with the Better Business Bureau at this time and is showing 1 complaint in the last 36 months. The 1 complaint had to do with a problem with a product or service and was resolved to the satisfaction of the merchant. Solupay also has not received any informal reviews on its BBB profile, but it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

Considering the company’s spotless complaint record, we agree with the BBB’s former rating of “A”. Merchants should note, however, that there are reasons to be skeptical of BBB ratings.

Variable Contract Terms

Solupay is an ISO of First Data, so its standard contract terms may be similar to those offered by First Data. First Data offers a wide variety of contract terms and pricing plans, but its standard agreement is typically a multiyear contract with an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. Merchants who process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Merchants whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. Another facet of these contracts are non-cancellable, long term equipment leases through First Data Global Leasing.

Solupay does have the freedom to alter these terms depending on a merchant’s size, business type, and processing history as an ISO of First Data’s. The company advertises that it also provides merchants with the option to choose interchange-plus pricing, as opposed to a tiered rate structure. However, merchants choosing tiered rates may be charged those which typically apply to a First Data merchant account.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Solupay also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Solupay does optimize its e-commerce platforms with Signifyd fraud management tools for increased security for online payments. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Level 3 Processing Services

In addition to its traditional merchant services, Group ISO also advertises that it provides Level 3 processing for B2B and B2G transactions. Level 3 processing relies upon different interchange rates than traditional consumer credit transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. These services are reserved for B2B and B2G purchases that utilize corporate credit cards.

Negotiate Your Rates

Merchants should be sure to read their agreements carefully and negotiate favorable terms whenever possible. Given the lack of complaints about Solupay’s pricing and fees, we will award it an “A” for the time being. If you have any knowledge of the standard Solupay contract, please share that information in the comment section below this review.

No Sales Complaints

Solupay appears to rely on referral programs, strategic partnerships, and independent sales agents to market its services. The use of independent sales agents is commonly linked to complaints within the credit card processing industry, but we are currently unable to locate any Solupay complaints that accuse the company’s sales team of unethical conduct.

This compares favorably to our list ofbest credit card processors.

No Misleading Quotes

In addition, the company’s promotional materials do not advertise deceptive rate quotes. We will therefore assume that Solupay does an adequate job of training and supporting its independent agents. If you suspect that Solupay is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges. You can also leave a Solupay complaint in the comments below, if needed.

A Good Option for Most Merchants

Solupay rates as a reliable merchant services provider according to all available information. The company is showing only one complaint across all consumer protection websites, and there is no evidence that its sales agents utilize deceptive advertising strategies. Our rating for Solupay may change once more is known about its contract terms, and merchants should be sure to carefully read any contracts they are asked to sign. Merchants are encouraged to compare Solupay’s pricing to the top overall credit card processors to obtain the best all-around deal.