Established in 1999
The Merchant Solutions, founded in 1999, is a small merchant account provider based in Woodland Hills, California. We located one complaint online claiming that TMS is a reseller of Global Payments contracts, but we were unable to verify this claim as of this update. The Merchant Solutions also appears to resell the products of First Data.
The Merchant Solutions Location and Ownership
TMS is a registered independent sales organization and member services provider (ISO/MSP) of Wells Fargo Bank, N.A., of Concord, California. Abdulali Mithani is the CEO and chairman of The Merchant Solutions, which is headquartered at 22801 Ventura Boulevard Suite 300, Woodland Hills, California 91364.
The Merchant Solutions Review Table of Contents
- Costs & Contract: The Merchant Solutions appears to offer a three-year contract with an early termination fee of $395 or more.
- Complaints & Service: The Merchant Solutions has received more than 50 public complaints.
- BBB Rating: The Merchant Solutions has an “A+” rating and has received 11 complaints and 14 reviews in the last 3 years. The company has been accredited by the Better Business Bureau since 2010.
- Sales & Marketing: The Merchant Solutions appears to hire independent sales agents and has received a moderate-to-high number of complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With The Merchant Solutions
Merchan Solution they are very professional , I’ve been talking to Austin back and forth seems like I know him, anyway every question I did not understand about this machine he explain it very clearly to me, He was not Just a sales person he wants my business to succeed Thank you very much .Austin Smith
Austin Smith was very knowledgeable and helpful! Would recommend 👍🏼
Merchant solutions are very professional. We spoke with ANAIS today and were helped with understanding the rates. She also helped us to file our annual PCI compliance saving us about $40 per month.
Thanks ANAIS
We’ve been hit with so many fees that are hidden and that they deduct for no unknown reason as they do not tell you before hand. Today was the last straw which we really been shut down since April over covid19. Today they transferred $70 out of the bank account which now has been shut down over they’re crazy charges. We are running in the hole compared to the money we received through them from credit card transactions, and the money they have charged us for the service they provide. They do not inform you before they process the money out of your account, Which in my opinion is bad business practice. You really leave your business account open to these guys with free access to do as they like. Keep your money you work for and don’t use them.
John in Customer Service was wonderful today with assisting me with the set up for my new Walker Bluetooth. He was patient and knowledgeable and I am more than pleased with the assistance I receive from the Merchant Solutions.
This company, Merchant Solutions, is a fraud. Do not believe anything they say about their service. They get you sign up with them for a minimum fees and after few months they hit you with 7% fees. When you ready to cancel their services they hit you with ridiculous restocking fee and cancellation fee. They Are Not truthful about their service. They have terrible reviews on google and many many complains on BBB. I wish I would have read some reviews before I sign up with these con artists. What out business owners out there about this Merchant Solutions. If you hear from them just Run!!!
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Merchant Solutions is a very dishonest processor. I have been with them since 2015 and in June,2019 I decided to go to a different processor. I had joined Merchant Solutions because they told me there is no contract and no charge for the machine. Upon cancellation after over 4 years I returned the machine in good order. I got a shock when they deducted total of $1000.00 from my account in 4 payments. Also even though I had cancelled in June, in July they also charged PCI compliance of $99.00 when I did not even process with them. I have proof of all deductions after I cancelled. I will continue fighting for their dishonest practice.Do not fall for Merchant Solutions,they are a ripoff company and have a false advertisement for the free machine which on Amazon sells for $250.00.and they charge $1000.00!! when you cancel.Please take your business elsewhere.
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Pam called me offering a competitive rate for credit card processing. She said that I would need to submit an application in order to verify the discounts they were offering. Numerous times I informed her that we already had an account with a different company, and we were not ready to transition but would be happy to look at the numbers. After the “application” an account was initiated and our company began receiving charges, despite a lack of consent on my end and zero activity on the account. They said they had cancelled the account, but the following month we were charged again. They refuse to refund the money. Very shady business practices and a very deceptive sales process. No doubt necessary to achieve any success, as the sales person was barely literate. Should have know.
This post will help: How to Get Out of a Merchant Account Contract
-Phillip
Biggest rip-off company, holding my $ 2500 in the name of government, one employee working all the time and don’t know ownership of this company , don’t sign any account with this company,
This post will help: How to Make Your Payment Processor Release Your Money
– Phillip
This is Uncle Fried Chicken LLC, and The Merchant Solutions are scammers and don’t follow their own contract rules. The sales rep is manipulative and they never disclosed a 400$ cancellation fee or an annual fee. Seeking to take them to court for their theft.
From The Editor
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