The Merchant Solutions 2023: Reviews & Complaints

The competition is real with so many POS servicing company. For me customer support is key and Austin is definitely an asset to this company. He is very knowledgeable and provided excellent support. It’s important to be able to connect with a real person on the phone. Keep up the excellent work Austin and thank for helping us through out the entire setup process. We appreciate it.

Merchan Solution they are very professional , I’ve been talking to Austin back and forth seems like I know him, anyway every question I did not understand about this machine he explain it very clearly to me, He was not Just a sales person he wants my business to succeed Thank you very much .Austin Smith

We’ve been hit with so many fees that are hidden and that they deduct for no unknown reason as they do not tell you before hand. Today was the last straw which we really been shut down since April over covid19. Today they transferred $70 out of the bank account which now has been shut down over they’re crazy charges. We are running in the hole compared to the money we received through them from credit card transactions, and the money they have charged us for the service they provide. They do not inform you before they process the money out of your account, Which in my opinion is bad business practice. You really leave your business account open to these guys with free access to do as they like. Keep your money you work for and don’t use them.

This company, Merchant Solutions, is a fraud. Do not believe anything they say about their service. They get you sign up with them for a minimum fees and after few months they hit you with 7% fees. When you ready to cancel their services they hit you with ridiculous restocking fee and cancellation fee. They Are Not truthful about their service. They have terrible reviews on google and many many complains on BBB. I wish I would have read some reviews before I sign up with these con artists. What out business owners out there about this Merchant Solutions. If you hear from them just Run!!!

This post will help: Cancelling a Merchant Account Without Paying a Fee

-Phillip

Pam called me offering a competitive rate for credit card processing. She said that I would need to submit an application in order to verify the discounts they were offering. Numerous times I informed her that we already had an account with a different company, and we were not ready to transition but would be happy to look at the numbers. After the “application” an account was initiated and our company began receiving charges, despite a lack of consent on my end and zero activity on the account. They said they had cancelled the account, but the following month we were charged again. They refuse to refund the money. Very shady business practices and a very deceptive sales process. No doubt necessary to achieve any success, as the sales person was barely literate. Should have know.

This post will help: How to Get Out of a Merchant Account Contract

-Phillip

This is Uncle Fried Chicken LLC, and The Merchant Solutions are scammers and don’t follow their own contract rules. The sales rep is manipulative and they never disclosed a 400$ cancellation fee or an annual fee. Seeking to take them to court for their theft.

From The Editor
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Garbage company. They will rip u off and their owner Taufiq trains his employees to lie, steal, cheat and deceive their customers who are trying to run an honest businesd. I, like everyone else on this thread, was charged outrageous fees and then told that I cannot m leave my contract after it ended because it auto renews. I hope there will be a class action lawsuit and I plan to be a part of it.

From The Editor
This Post Might Help: Cancelling a Merchant Account Contract Without Paying a Fee

They said they are the cheapest one but they are not.
They charge for any reason and they have a lot mistake they charge me before even i start with them for $28 and when i called them they said that was mistake they charge me $39 and $69 for annual fee and i just work with them a few days. I paid $99 for $1000 and for another $1000 i paid $119 it means more than 10%
please don’t sign up and let people know about that

Let’s start with the salesman Daniel A.
After he review my merchant statement he promised me that I’m going to save $100.00 a month, I signed & cross the $495.00 early termination fee & initial the pages. They bill me $100.00 more for the first month & when I complained they told me they going to have a rate review and correct it, the second months they did the same, one week in the third months I stop using them for processing and then they threatening me with a $495.00 early termination fee that I cross in the application then I find out that Daniel A. forged my initial and change the page.

Worse company ever. Opens accounts with terms not agreed to. I would recommend not to do business with this company. Very rude on phone, does not care about you as a customer. Has representatives that open fradulent accounts. Zero star rating

This company and it’s employees are rude, I have been trying to cancel and they make it difficult. My company is no longer doing business and I have not used the machine in 6 months. I was never told about a restocking fee and some other charge until I got ready to cancel. They want me to pay almost $900.00 for equipment I don’t use. When I explained to the representative that my business is not making any money she did not care, but wanted to know where to send the cancellation to withdraw the fee. These people called me for weeks and sent me all kinds of sales materials when my business started. All they want is your money. They are crooks.

I wish there is a -star to rate this company, – when i first started using my pos, it kept taking the money i received from my clients to a different bank account in a different state, and it took them 3 months to fix this and get my money back. – the 24/7 support is fake, they never support you on weekends or after hours, NEVER – finally i got my business closed and I was lucky someone bought my POS, because otherwise i had to pay 950 USD to them for cancelation, the funny thing is when i transferred the pos system to the other company name (the company that bought it) nobody told me that i should request a cancelation form to cancel my account, SO i ended paying 67 USD a month after the system was transferred and being used by their new client – Finally i sent the cancellation form beginning of the month, 20 days later i called them and they said yes we received it, but you will be charged for the next month (67 USD) because that is our policy PLEASE NO ONE CHOOSE THIS COMPANY, THEY ARE REALLY BAD, THEY WILL STEAL YOUR MONEY AND YOU WILL KEEP PAYING THEM EVEN AFTER YOU END YOUR CONTRACT WITH THEM

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Are you with The Merchant Solutions? Learn how to resolve this complaint.

The company never disclosed high fees , fees for not taking a test, and excessive closing fees. I have tried to use card reader several times without success. Now illness has caused me to lose my merchant tax ID. It was revoked by State of TN. for lack of use and Merchants want 490 dollars to terminate service.

These people are down right crooks! They actually added 19 pages to our contract virtually and said we signed them 1 1/2 years after signing the original. No mention of 3 year contract and no proof of it. They will give you false information over the phone and then tell you their salesperson had no authorization to give it. Going to BBB and will get attorney if I have to. Lots of hidden fees that other companies don’t charge! HORRIBLE ! BEWARE OF THESE DOGS! YOU WILL BE SORRY!

The Merchant Solutions is definitely THE worst credit card company EVER!!!! They changed my contract, billed me a ton more without giving me an opportunity to “opt out.” I got the notification in the mail 2 FULL DAYS AFTER they had billed me. So not only was I billed WITHOUT my consent, but then they refused to refund more than half. It took me 2 weeks of calling NON-STOP to get any response.

Do not give them your business. They are beyond shady and don’t care at all about customer service!!! Check out their google and Yelp and RipOffReport.com reviews for the testimony of hundreds of other customers who have been ripped off by The Merchant Solutions!

This company is deceitful. They will tell you that there are no “hidden fees” and no extra charges. After you’ve signed up, you than learn there are more charges and feel which they will auto-deduct from your merchant account without notification. We ordered their smartphone credit card processor and found that their application was incompatible with our phone – we couldn’t use it so decided to return product and cancel service. Why would we want a service we couldn’t use? We were charged a $350 restocking fee after being told there would be NO FEES. In addition, they told us the transaction fee would be 2.65% of each purchase. Shortly after receiving the product we received an email notifying of the $2.50 monthly fee AND .5 per transaction fee on top of the 2.65%. Not much, but still more than disclosed. We are not being charged an ADDITIONAL $159.90 (received bill in the mail) with no explanation of what the fee (s) is for. Have tried reaching them, asking for copy of contract which states there is a restocking fee and additional charges, but have yet to receive it (it’s been 6 weeks) or no response as to additional charges (messages left and emails sent). This company needs to be put out of business.

DO NOT use this company. All they do is to get you sign up the contract, but be sure to read the fine print on auto renew, they will auto renew you into another contract even their machine never works. If you stop using it, they still charge you a lot of fees. We are on our 4th machines, the terminals are very light, and very cheap looking, they break all the time, but when you try to get out of the contract because of it, they will say something like, but we can trouble shoot for you. You will not have enough time to do it, the machine terminal breaks all the time. DO NOT USE!!! They are charging me a huge fee to cancel.

I was told thay my rates would be as low as 1.5%. I was skeptical and decided not to switch to merchant solutions. The sales rep promised that I had nothing to lose and that I can try it for 30 days and can cancel without any penalties. To my surprise after trying them out I was told that I had signed a 3 yr contract with a $350 termination fee. My request to talk to a supervisor and to review the contract I had supposely sign went unanswered. I was very skeptical and was sure that the contract did not disclose a 3yr aggreement or termination fee.
The sales rep never returned my calls and is no longer with thw company. Beware, do not do business with merchant solutions.

Rip off is not the word for it

After being a member of The Merchant Solutions for over 10 years I discovered (by simple reviewing the statements) the December invoice had the following charges.
Min. Monthly Fee $25.00
Comp Admin Fee $9.95
Annual Fee $79.00
Annual PCI Fee $99.00
PCI Non-Cpmpliance. $35.00
Total $247.95

These are charged beyond any percent fees.

I tried to cancel but they said when I signed up it would automatically renew for two years and I could not cancel for another year.

Beware of these people.

Early penalty for cancellation. not explained.
Higher cost than explained in solicitations
Signature not by me, computer generated

Bait and Switch

Recently contacted The Merchant Solutions about a fee they charged me on my merchant account. the rep I spoke to became Irrate and told me he didn’t appreciate me accusing him of charging bogus fees and he told me he was going to hang up on me. I asked him his name and he refused to give it to me, the only reason I know it was Kurt is because I called back and another rep told me. My company is a small business that processes $200000.00 a year with this processor,,I have the right to question a fee But KURT didn’t think so.I have contacted MS on other occasions and received less than favorable customer service. At this point, I am looking for a new processor . If you want to pay unregulated fees like a $9.99 a month regulatory fee and a $6.95 monthly data insurance fee and a $150.oo yearly anuall PCI FEE this is the processor for you.. These are all fees that were started 8 months into my contract.

Horrible company. If you have already signed up with them, get out fast. They terminated my account for non use since I was using another company and had not transferred over yet. Withdrew $900 from my account and told me that it was a $400 termination fee and $500 for the keypad. Ray Siddiqui of TMS told me if I return the keypad, he would refund the $500 and 2 months of fees at $35/month. Needless to say, I immediately sent the keypad and tracking revealed they received it in 3 days. Numerous calls went straight to voicemail without any return calls. Customer service is a joke and they just gave me a run around, once even saying they would transfer the info to the “analytical Dept” while the rep was laughing. They use the guise that they are affiliated with Wells Fargo, but a call to Wells revealed that they never heard of TMS because Wells owns their own merchant company. Pure scam artists just looking to steal your hard earned money. STAY AWAY.

This company hires predatory sales people, aren’t up front about fees and raped my bank account. I was charged a cancellation fee for an account they had no authorization to open and then when I called to cancel they said they needed a signature. I didn’t fill out anything to open OR close the account and today was hit with $495 fee. DO NOT EVEN talk to their salespeople. JUST SAY NO.