UPDATE 2/6/2019: The TransTech Merchant Group website is no longer active, and the TransTech brand appears to have been discontinued. We therefore will no longer update this review. It is reported that many of the people involved with Certified Payment Processing, Apex Merchant Group, and TransTech are now operating a business by the name of Cypress Bay Solutions.
TransTech Merchant Group (tmg-360.com), along with Summit Merchant Solutions, is a direct sales division of Certified Payment Processing that specializes in marketing merchant accounts to small businesses in the United States. TransTech may also be under the same ownership as or otherwise affiliated with Apex Merchant Group, Appstar Financial and First American Payment Systems as suggested in several merchant reports. The company claims to have been in business since 1996, but the BBB reports the business as starting in 2005. Additionally, there are no complaints filed online prior to 2005, so it appears that TransTech Merchant Group may be listing the start date of Certified Payment Processing as its own. The company’s corporate headquarters is located at 3350 Boyington Drive, Carrollton, Texas 75006. TransTech Merchant Group is a registered ISO/MSP of Fifth Third Bank of Cincinnati, Ohio, and Wells Fargo Bank, N.A., Walnut Creek, California. Tony Norrie is listed as the general manager and principal of TransTech.
Key Points
- Sales & Marketing: TransTech Merchant Group hires independent sales agents and has received a moderate-to-high number of complaints about its sales practices.
- Costs & Contract: TransTech Merchant Group appears to offer a three-year contract with an early termination fee of $495.
- Complaints & Service: TransTech Merchant Group has received more than 140 public complaints.
- BBB Rating: TransTech Merchant Group currently has an “A-” rating with the Better Business Bureau and has received 99 complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With TransTech Merchant Group
DO NOT DO ANY BUSINESS WITH THIS COMPANY. YOU WILL BE RIPPED OFF. UNFAIR, AND SHOULD BE, UNLAWFUL BUSINESS PRACTICES. It has cost me and my company 3,753.74 to get rid of this company and NOT use their services. As a business man I believe every company has the right to try and make money. I believe in paying for services rendered, heck I am in the service industry. I do not believe what they are doing to small businesses is legal and I would love to see them come under some kind of scrutiny to expose these unfair business practices. I paid them for 4 years to rip me off and then I am paying them almost four thousand dollars to not provide me any of their services any longer
DO NOT do business with this company I repeat DO NOT! I closed my account in Dec 2015 called them and even sent a letter. 8 months letter I get a bill for 597 from collections. I called Crystal W bout the situation she was straight b*tch. I don’t know how she has a job there must a be a miserable person. Anyway they stated I never sent a paper closing my account when I have a paper from them Saying I did. I even paid the termination fee to get away from this crook of a company. The collection paper they sent me has both of my names misspelled and the last name was somebody else’s.
Worst mistake I ever made in business. Do not do business with them. It will cost you more than you can imagine. Trust me, that low rate is not worth it in all the fees, and charges you will be accessed. Stick with your local bank. Not Customer friendly or service friendly at all. Don’t sign the contract.
They told me they are going to save me money and they charge me triple thiefs soon a lawsute
FOR GOODNESS SAKE: STAY AWAY!! These folks need to be put in JAIL. I worked for this crooked company for three weeks. I put nearly 1500 miles on my vehicle paying for my own fuel. I attended a one-hour ‘webinar’ and was sent to ‘set’ appointments. NO ONE knew I was coming. My ‘manager’ insisted I did not leave any business without getting the owner on the phone with him. He claimed I was ‘soft’ ‘had no testicles’ and was further rude each time I did not get the owner on the phone. I can easily read people and when someone is not interested, they are not interested. I was even sent to a funeral home. The owner was not interested, the manager insisted I go back and perform the entire ‘pitch’- there was an active funeral at the time. I did make one sale, and the sale was their flagship product. A wireless point-of-sale system. The business owner implied that the only reason he was signing up was the fact that he liked me, we had lunch together a couple of times during the process of setting up his system. The business owner had to obtain different internet access than he had for it to work properly. This being after my manager explicitly told myself and the owner that what he had was sufficient. The commission was supposed to be $700. My manager gave the merchant a $5 a month ‘discount’ on the lease which ultimately reduced my commission to $100. I received calls and texts from the business owner well after I quit- he wanted to know how he could get out of the horrific contract and that I needed to do something for him. Following my departure. Peter, my manager called me over 10 times each day for a week. Karma- that’s all I can say, because I’m not going to Texas to confront the worms.
Salesmen aren’t knowledgeable AT ALL on what they’re selling. My salesman didn’t even know the rates they offered. Long story short, the “manager,” Sherman lied about giving me a trial period so I had to pay a cancellation fee just to be done with these jokers. THEN, they got me locked into an equipment leasing contract because they failed to inform me that the equipment was leased through a different company. They’ve cost me almost $2500 just because they lied. Total jerks and very unprofessional. DO NOT USE THIS COMPANY. I rarely write negative reviews but these guys have really ticked me off.
This is what is currently happening to me! They are total crooks!!! If you read these please please please have nothing to do with them!!!! I had never heard of this leasing company that called. So I called transtech to ask what was going on. The frist person I talked to, along with the person I talked to get out of the horrible mess, told me I had to lease agreement. After I called the “leasing agent ” and told them that my card company had no lease agreement, I called transtech back to get more information to fight it. The third person I talked to told me that I absolutely did have a lease agreement. So I was lied to twice and “signed” a lease agreement that they slipped in there without telling me!!!! These are aweful people who rob small business owners! Worst mistake I made!!!!!
The worst company I’ve ever dealt with.
Do not sign anything with these unscrupulous
thieves. Tell everyone you know to stay away
from these legal scam artists.
Even after you go out of business And close your
bank accounts, they – or their
“subsidiaries”will hound you relentlessly for
more and more money.
The entire Trans Tech Merchant group is one
big scam that sucks in unsuspecting small
business owners and proceeds to rip you off
month after month. Once you sign their contract
you owe them forever.
Stay away from this company! I realized that this merchant was overcharging me for years. When I finally found another company that worked with my present credit card terminal and POS, I tried to terminate them. They explained to me that even though I signed YEARS ago, the ONLY time that I can leave them is on the anniversary of the signing each year. The only other way is to pay over $400. They state that they have an infinite contract on you. I have terminated other merchants when their rates increased and never had this problem.
I signed up to work for this company not too long ago. Me being the “smart” person I think I am, I decided to do some research before I went to work for them. I mean that’s what you do with any company – mainly because you want to get to know them, so you can explain to them exactly why you would want to work for them and are not just another job seeker.
I came across some negative reviews, but a few positive ones as well, so I figured I should give it a shot. I am personable, good with people and love being a sales person. It’s in my nature. I like talking to people and helping them out with a a better product if I can. I do want to say to the one or two people that are defending this company, saying that merchants understand exactly what they are getting into, employees shouldn’t expect just to walk into a business with a pre-sold sale have really not experienced this as the field sales rep. THE STORIES ARE TRUE!! The problem is not the appointments, its the fact that they lie to you that these appointments are set. They tell you no door to door, but that’s exactly what they want you to do. I live on the east coast. According to Texas time, they wanted me to go to an appointment at 7:00am in the morning my time. What?? What business is open that early except coffee shops that are too busy with a rush and couldn’t give you the time of day even if they wanted to. I was able to negotiate starting at a later time. 9:00am my time. Still, no one expected I was coming. Fine, I turned them around and was able to pitch them, even sold a few. If it happened once or twice, ok, but every single business owner says one of the following:
– They told the person on the phone they didn’t want to talk to anyone.
-The person on the phone randomly called, asked if they were the owner, asked them what their business address was and that was it.
-No one ever called them about anything.
-Nothing – because the business was either a residential or didn’t exist.
I went into this expecting that I was going to work. I was going to have to make the sale and I was going to have to win over the business owner by assuring them we can beat whatever rate they have going on. I am not a person that expects to get paid “the promised” kind of money without putting some sweat into it. Well after two days, I’m done. One can stick with it longer until they realize they are paying to work, but I don’t have that kind of money. I’m trying to find a job, because i need income. Yes, I get it. Even a set income job will take a while to pay me and I’ll have to use my own finances for the first couple of weeks for travel, but at least they wont have such complaints all over the internet and I’ll know I really am getting paid. None of these employment games.
All I have to say is do your research. What other company have you applied to that had so many negative reviews from both the employee and the consumer? There’s no smoke without fire. If you know what I mean.
I posted on here previously about my awful experience with this company, and thought I should put a follow-up.
Luckily I can say I’ve gotten away from these crooks, but it was quite the ordeal. First off, if you want to get away from them, switch all your bank accounts so they no longer can dip into your account whenever they feel like it. Before cancelling I closed the account they had access to, and opened new accounts. It made it much easier to deal with them since they no longer had any leverage to steal my money directly.
It was quite an awful experience finally cancelling my account however. I called them up and was transferred to a customer retention department with a rude employee. I told her I was unhappy and wanted to cancel my account. The contract I had actually signed said there would be a $495 early termination fee, which I was expecting, but this awful employee managed to dredge up over $150 in additional fees, including a $100 debit cancellation fee that wasn’t listed anywhere in the contract I signed. Once again they referred to the terms and conditions, which were never given to me when I signed up for their service. When I told the customer service rep that I never received the terms and conditions when I signed up for their service, and that I didn’t think it was fair to be charged fees based on materials I was never given, she was extremely rude and condescending. Her only response was that “well, you should have asked for them, shouldn’t have you?”.
I’m convinced the only thing that saved me hundreds, if not thousands, of additional fees is that my account had been closed and they no longer had access to my money. They kept stating how they would take the fees out of my account, at which point I told them several times “you don’t have access to my account, what do I need to send you as a check to be done with your company!”. I ended up sending them a check for over $650 just to be rid of this awful company.
Avoid these crooks like the plague!!!