Updated 2/14/2019: The Certified Payment Processing website (cpp-360.com) is not active at this time, nor are the websites of its affiliated companies Axis Payments, Intrepid Payment Processing, Summit Merchant Solutions, or TransTech Merchant Group. It seems likely that Certified Payment Processing’s management has shifted its focus to Cypress Bay Solutions, which shares the same address as Certified Payment Processing and all of its affiliated companies. We will therefore no longer update this review and plan to publish a review of Cypress Bay Solutions in the near future.
Certified Payment Processing (cpp-360.com) is a merchant account provider launched in 1991. Certified Payment Processing and its partner companies, TransTech Merchant Group and Summit Merchant Solutions, are owned by First American Payment Systems. Certified Payment Processing also provides a variety of point-of-sale and payment processing devices through a partnership with Lease Finance Group, a DBA of Northern Leasing Systems.
A commenter has stated beneath our Apex Merchant Group review that Apex Merchant Group's portfolio was purchased by First American Payment Systems and was subsequently merged with Certified Payment Processing. This commenter also stated that Andrew Frankel, the CEO of Apex Merchant Group, is now running Certified Payment Processing, and that Certified Payment Processing has launched two DBAs called “Axis Payments” and “Intrepid Payment Processing.” Several of the commenter's assertions were corroborated in responses from company representatives. There is also some evidence to suggest that the company has recently started operating under the name “Cypress Bay Solutions.” Certified Payment Processing is a registered ISO/MSP of Fifth Third Bank in Cincinnati, Ohio, and Wells Fargo Bank, N.A., Walnut Creek, California. The company is located at 3350 Boyington Dr, Carrollton, Texas 75006. Tony Norrie is listed as the president of Certified Payment Processing.
- Sales & Marketing: Certified Payment Processing hires independent sales agents and has received a high number of complaints about its sales practices.
- Costs & Contract: Certified Payment Processing appears to offer a three-year contract through First American Payment Systems with an early termination fee of up to $595.
- Complaints & Service: Certified Payment Processing has received more than 70 public complaints.
- BBB Rating: Certified Payment Processing has an “A-” rating with the Better Business Bureau and has received 89 complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With Certified Payment Processing
Certified Payment Processing Customer Reviews
Here's What Their Clients Say
|Total Online Complaints
|Live Customer Support
|Most Common Complaint
We are currently able to locate over 70 Certified Payment Processing complaints, most of which accuse the company and its related businesses (Summit Merchant Solutions and TransTech Merchant Group) of being a ripoff or a scam. A large number of these complaints are from current and former sales employees of the company who allege a lack of training or support, bad leads, and a high-pressure, aggressive work environment. Among merchants, complainants tend to cite expensive contract terms, misrepresentation of rates and fees (either over the phone or in person), an inability to resolve the issue through the company’s customer service, and rude or unprofessional communication on the company’s end. Numerous complainants also describe expensive equipment leases through Lease Finance Group. The Certified Payment Processing website does not appear to list dedicated support contact information.
Certified Payment Processing Online Ratings
Here's How They Rate Online
|Product & Service Complaints
|Billing & Collection Complaints
|Advertising & Sales Complaints
|Guarantee & Warranty Complaints
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Certified Payment Processing is not an accredited business with the Better Business Bureau. As of this review, the company holds an “A-” rating with the BBB and has had 89 complaints filed against it in the last 36 months (down from 186 at the time of our last review). Of those complaints, 13 involved billing or collections issues, 55 were filed regarding problems with advertising or sales tactics, and 21 had to do with product or service problems. Out of all 89 complaints, only 25 have been successfully resolved. Five received what the BBB did not consider to be a good faith effort toward resolution, while the remaining 59 either received a dissatisfactory resolution or did not receive a final response from the merchant. Taking this high complaint rate and low resolution rate into account, we have adjusted the BBB’s rating to a “D.”
Certified Payment Processing Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee
|PCI Compliance Fee
|$124.75 Per Year
|Equipment Lease Terms
The standard Certified Payment Processing contract appears to be a modified version of the standard First American Payment Systems contract, which is a three-year agreement with automatic renewal, an early termination fee of $495-$595, an annual fee of $95, and various other fees that may include a monthly minimum of $25, a PCI Compliance fee of $124.75, and variable other fees. In addition, some merchants state that they were signed up for long-term equipment leases with exorbitant cancellation fees through Lease Finance Group. Overall, the consensus among complainants is that the rates offered adhere to a tiered pricing model, and these rates are often misrepresented at the point of signing. The service length and early termination fee also appear to be a source of confusion among merchants. The company’s contract terms are less competitive than industry averages according to nearly every source, and most complaints about Certified Payment Processing’s contract express a sentiment among merchants that they are overpaying for services.
Certified Payment Processing Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers
|Advertises Deceptive Rates
|Discloses All Important Terms
Certified Payment Processing utilizes telemarketing and independent sales agents to market its services. This practice appears to be a major source of merchant frustration, as we are currently able to locate numerous negative Certified Payment Processing reviews that describe nondisclosure and misrepresentation by the company’s telephone and in-person sales agents. Additionally, there are multiple complaints filed publicly by the company’s agents in which the complainants describe incomplete training, poor or expired leads, a high-pressure work environment, and inadequate compensation for their time. These types of complaints are especially alarming, as a sales agent’s expertise and job satisfaction factor heavily into the kind of service a merchant will receive. As a slightly positive sign, the company does not appear to engage in deceptive advertising in its official materials.
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