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Intrepid Payment Processing Review
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UPDATE 2/8/2019: The Intrepid Payment Processing website (intrepidpaymentprocessing.com) is not active at this time, nor are the websites of its affiliated companies Certified Payment Processing (cpp-360.com) or Axis Payments (axispayments.net). It is possible that Intrepid Payment Processing’s management has shifted its focus to Cypress Bay Solutions, which shares the same address as Certified Payment Processing. We will therefore no longer update this review.
Intrepid Payment Processing (intrepidpaymentprocessing.com) is a merchant account provider that appears to be a DBA of Certified Payment Processing and a reseller of First American Payment Systems products and services. A former employee of Apex Merchant Group has stated in the comment section of our Apex Merchant Group review that Apex Merchant Group’s portfolio was merged with Certified Payment Processing following the March 2015 settlement of a legal action against Apex in the state of Minnesota, and that Intrepid Payment Processing and Axis Payments are newly launched DBAs of Certified Payment Processing. The commenter further states that the CEO of Apex Merchant Group, Andrew Frankel, is now “running” Certified Payment Processing. There is some evidence that a new company called “Cypress Bay Solutions” has been created as yet another DBA of Certified Payment Processing.
Intrepid Payment Processing claims to have existed for over 10 years, but its social media profiles have only been active since August 2015. The Intrepid Payment Processing website lists an address at 3350 Boyington Dr., Suite B, Carrollton, Texas 75006, which is also the address for Certified Payment Processing, Summit Merchant Solutions, TransTech Merchant Group, and Axis Payments. The company is a registered ISO of Fifth Third Bank, Cincinnati, Ohio.
- Sales & Marketing: Intrepid Payment Processing hires independent sales agents and has received a high number of complaints about its sales practices.
- Costs & Contract: Intrepid Payment Processing appears to offer a multi-year contract through First American Payment Systems with an early termination fee of $495.
- Complaints & Service: Intrepid Payment Processing has received more than 20 public complaints.
- BBB Rating: Intrepid Payment Processing has a “B-” rating with the Better Business Bureau and has received 25 complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Intrepid Payment Processing
Intrepid Payment Processing Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||20+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
We are currently able to locate more than 20 negative Intrepid Payment Processing reviews, some of which explicitly accuse the company of being a scam or a ripoff. Merchant complainants commonly cite aggressive telemarketing tactics, hidden fees, unreachable customer service, expensive equipment leases, and fund holds, while employees describe fake appointments, poor leads, and late payouts. The company’s low overall complaint total is actually disproportionately high for a business that appears to have been operational for only a few years. In addition, the available complaints are severe in nature and strikingly similar to complaints that have been filed against Certified Payment Processing, Axis Payments, and other First American Payment Systems companies. This has earned it a “C” rating.
Intrepid Payment Processing Online Ratings
Here's How They Rate Online
|Product & Service Complaints||8|
|Billing & Collection Complaints||7|
|Advertising & Sales Complaints||10|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
The Better Business Bureau currently assigns a “B-” rating to Intrepid Payment Processing and has not granted the company accreditation. The BBB has received 25 complaints related to Intrepid in the past three years, with 10 related to advertising or sales issues, eight having to do with product or service problems, and seven due to billing and collection disputes. Intrepid has successfully resolved 13 complaints, while the remaining complaints either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. In light of Intrepid’s complaint total and resolution ratio, we have slightly adjusted the BBB’s rating to a “C” at this time.
Intrepid Payment Processing Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||$495|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Non-Cancellable|
The Intrepid Payment Processing website does not disclose any of the company’s pricing or fees. However, as a reseller of First American Payment Systems, the company probably offers pricing and fees that are similar to those offered by First American Payment Systems. More specifically, employee complaints indicate that Intrepid operates as a DBA of Certified Payment Processing under the same ownership as Apex Merchant Group, which would mean that it likely offers a three-year agreement with automatic renewal for one-year terms, an early termination fee of $495 to $595, an annual fee of $95, a monthly minimum fee of $25, an annual PCI compliance fee of $124.75, and a number of other, miscellaneous fees. Some fees mentioned in merchant complaints about Intrepid include a $95 annual fee, a $495 early termination fee, and a monthly equipment lease fee of $90 for a single terminal.
In general, we do not see any reason to recommend Intrepid Payment Processing’s pricing at this time. The company’s affiliation with poorly rated providers suggests that merchants should request and review all contract terms and rate disclosures. If you have any specific knowledge of the standard Intrepid Payment Processing merchant agreement, please share that information in the comment section below this review.
Intrepid Payment Processing Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Intrepid Payment Processing markets its services through a combination of preset telephone appointments and independent sales agents. These combined strategies are typical of companies within the Certified Payment Processing network and are often linked to elevated complaint totals from merchants. We are currently able to find a relatively high number of Intrepid Payment Processing complaints that describe persistent, irritating telemarketing calls, misrepresentation of rates, and undisclosed fees. Specifically, multiple merchants claim that they were initially pitched a per-transaction fee of 1.65% or so with a flat monthly fee, only to discover that the full contract terms also included annual fees, other monthly costs, equipment leases, and per-transaction fees well above 2%. There are also three public complaints from current and former employees that describe fake preset appointments, unreceptive leads, and discomfort with the company’s reputation among merchants.
Some older complaints describe sales calls in which Intrepid representatives went to great lengths to conceal the name of their company, instead leading the merchant to believe that they were with the government or with the merchant’s current processor. A few more recent complaints mention threatening or abusive face-to-face interactions with sales reps. Many complainants directly state that Intrepid is simply a rebranding of Certified Payment Processing, so it seems likely that the company’s sales model is not too different from Certified’s “D” rated sales practices. We will therefore assign Intrepid a “D” rating in this section.
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