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Axis Payments Review
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Updated 2/8/2019: The Axis Payments website (axispayments.net) is not active at this time, nor are the websites of its affiliated companies Certified Payment Processing (cpp-360.com) or Intrepid Payment Processing (intrepidpaymentprocessing.com). It is possible that Axis Payments’ management has shifted its focus to Cypress Bay Solutions, which shares the same address as Certified Payment Processing. We will therefore no longer update this review.
Axis Payments (axispayments.net) is a merchant account provider that appears to be a DBA of Certified Payment Processing and a reseller of First American Payment Systems products and services. A former employee of Apex Merchant Group has stated in the comment section of our Apex Merchant Group review that Apex Merchant Group’s portfolio was merged with Certified Payment Processing following the March 2015 settlement of a legal action against Apex in the state of Minnesota, and that Axis Payments and Intrepid Payment Processing are newly launched DBAs of Certified Payment Processing. The commenter further states that the CEO of Apex Merchant Group, Andrew Frankel, is now “running” Certified Payment Processing. There is some evidence that a new company called “Cypress Bay Solutions” has been created as yet another DBA of Certified Payment Processing.
Axis Payments does not list a founding date or the identity of its executive leadership on its website, but its social media profiles have only been active since September 2015. The Axis Payments website lists an address at 3350 Boyington Dr., Suite A, Carrollton, Texas 75006, which is also the address for Certified Payment Processing, Summit Merchant Solutions, TransTech Merchant Group, and Intrepid Payment Processing. The company is a registered ISO of Fifth Third Bank, Cincinnati, Ohio.
- Sales & Marketing: Axis Payments appears to hire independent sales representatives and has received a moderate number of complaints about its sales practices.
- Costs & Contract: Axis Payments appears to offer a multi-year contract through First American Payment Systems with an early termination fee of up to $500.
- Complaints & Service: Axis Payments has received more than 15 public complaints.
- BBB Rating: Axis Payments (as Certified Payment Processing) has a “C” rating with the Better Business Bureau and has received 189 complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Axis Payments
Axis Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||20+|
|Live Customer Support||Yes|
|Most Common Complaint||Sales Practices|
We are currently able to locate more than 20 negative Axis Payments reviews, some of which explicitly accuse the company of being a scam or a ripoff. These complaints have been posted by merchants and former employees alike, and they commonly cite fake appointments, poor leads, aggressive sales tactics, hidden fees, and unreachable customer service. The company has consistently received complaints since we first published this profile in January 2016, and we see no information in these complaints that suggests that Axis Payments offers a better merchant experience than Apex Merchant Group or Certified Payment Processing. In light of these factors, we’ve assigned Axis a “C” rating in this category.
Axis Payments Online Ratings
Here's How They Rate Online
|Product & Service Complaints||28|
|Billing & Collection Complaints||14|
|Advertising & Sales Complaints||57|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
The Better Business Bureau currently lists Axis Payments as a DBA of Certified Payment Processing and funnels all Axis Payments complaints to the profile for Certified Payment Processing. The BBB profile for Certified Payment Processing currently has a “A-” rating and has received 99 merchant complaints in the past three years. Twenty-eight of these complaints were related to product or service problems, 57 had to do with advertising issues, and 14 were related to billing or collection disputes. Certified Payment Processing/Axis Payments resolved 28 complaints successfully, but 66 complaints either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. An additional five complaints did not receive what the BBB considered to be a good faith effort toward resolution. Although this profile absorbs complaints from all of Certified Payment Processing’s associated brands, there is no reason to believe that Axis Payments does not proportionally contribute to the total. We have therefore adjusted the BBB’s rating to a “C” based on the company’s high complaint total and poor resolution ratio.
Axis Payments Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||Up To $500|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Non-Cancellable|
There is very little information available about the standard Axis Payments contract at this time because the company does not list its rates and fees on its website. However, as a reseller of First American Payment Systems, the company probably offers pricing and fees that are similar to those offered by First American Payment Systems. As a result, merchants can probably expect a three-year agreement with automatic renewal for one-year terms, an early termination fee of $495 to $595, an annual fee of $95, a monthly minimum fee of $25, an annual PCI compliance fee of $124.75, and a number of other, miscellaneous fees. Some fees cited by complainants include a $12.95 monthly equipment rental fee, a “non-returned equipment charge” of approximately $700, a cancellation fee ranging from $250 to $500, and long-term equipment leases that charge the full cost of the remaining months of the lease upon cancellation.
In general, we do not see any reason to recommend Axis Payments’s pricing at this time. The company’s apparent affiliation with poorly rated providers inclines us to warn merchants to read all contract terms carefully and deal only with agents they trust. If you have any specific knowledge of the standard Axis Payments merchant agreement, please share that information in the comment section below this review.
Axis Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Axis Payments appears to market its services through a combination of preset telephone appointments and independent sales agents. These combined strategies are typical of companies within the Certified Payment Processing network and are often linked to elevated complaint totals from merchants. We are currently able to find a moderate number of merchant complaints about the company’s sales tactics in the comment section below, with a repeating theme of undisclosed fees and unwanted sales calls.
There are also at least four public complaints from current and former employees that describe bogus appointments, worthless leads, and discomfort with the company’s reputation among merchants. These complaints sound very similar to complaints filed against other First American Payment Systems companies, which leads us to believe that Axis has embraced its parent company’s sales model wholeheartedly. We will therefore assign Axis a “C” rating in this section and note that the company is well on its way to a “D.”
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