Turnkey Processing Reviews & Complaints

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Company Overview

Founded in 2008, Turnkey Processing is a merchant account provider that offers credit card processing for most standard-risk business types. The company resells the products and services of First Data (now Fiserv), placing a particular emphasis on the Clover POS system.

Turnkey Processing Payment Processing

Turnkey Processing processes all major debit and credit cards for most business types. Their services include POS systems from Linga and Clover, mobile payments, e-commerce solutions, and software integrations.

Turnkey Processing Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <5
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

At present, only a few Turnkey Processing reviews are available, indicating that the company is not associated with scam or ripoff allegations. In fact, Turnkey Processing boasts a significant amount of positive feedback across various social media and search platforms. Many commendations highlight the company’s “flexibility,” suggesting that Turnkey Processing’s sales agents prioritize accommodating merchants with suitable pricing. If you have your own Turnkey Processing review to share, please contribute in the comments below.

Turnkey Processing Lawsuits and Fines

No ongoing class-action lawsuits or FTC complaints have been found against Turnkey Processing. Dissatisfied clients seeking recourse against the company may consider reporting their concerns to relevant supervisory organizations.

Turnkey Processing Customer Support Options

While negative complaints about Turnkey are sparse, those available generally cite issues with customer service. Although Turnkey provides phone and email contact information on its website, it’s uncertain whether these channels are dedicated solely to customer support. Despite this, Turnkey’s largely clean complaint record earns it an “A” rating in this category, though it falls short of being considered a top-rated provider for exceptional customer service.

Turnkey Processing Customer Service Numbers

  • (800) 722-3390 – Toll-Free Support
  • (203) 238-4636 – Local Office

Other Support Options

  • Customer support form available on its website
  • Customer service via email at [email protected]

Turnkey Processing Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 6

No BBB Complaints

Turnkey Processing has been accredited with the Better Business Bureau since September 2017 and is currently showing an “A+” rating. The company has received 0 complaints through the BBB in the past 36 months. It also has not received any negative informal reviews, although it should be noted that these reviews are not always subject to verification by the BBB.

What Merchants Say

Turnkey Processing has received 6 reviews on its BBB profile from the past 36 months. Satisfied clients laud the company’s rates and overall experience with the company. Feedback this positive is a sign of Turnkey Processing being rated among top-rated credit card processors.

An “A” Performance

Given the fact that the company has not received any complaints, we agree with the BBB’s rating. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Turnkey Processing Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Potentially Varied Contract Terms

Details about Turnkey Processing’s standard rates and contract are not explicitly outlined in public domains. As a reseller of First Data (Fiserv), their contract terms could mirror those of First Data (Fiserv), but this is not certain. Customer reviews suggest Turnkey’s rates might significantly diverge from First Data’s. While First Data’s contracts typically feature tiered pricing and a $495 early termination fee, Turnkey Processing’s website claims they do not charge PCI compliance fees, a departure from First Data’s standard $19.95 fee.

Turnkey’s use of independent sales agents implies variability in pricing, potentially influenced by each merchant’s specifics. Business owners should inquire about all pertinent contract details, particularly concerning software and equipment agreements.

For POS systems, Turnkey recommends Clover, with the full Clover Station often priced over $1,000, though terms can vary. Clover’s “Register Lite” and “Register” plans offer different rates and monthly fees, but these do not necessarily reflect Turnkey’s offerings, as they may negotiate unique rates.

Virtual Terminal and Payment Gateway Pricing

Turnkey Processing also offers virtual terminal and payment gateway services. They might utilize Payeezy, a First Data (Fiserv) solution, offering two plans without setup or statement fees, and varying transaction rates and monthly fees.

No Red Flags

The absence of substantial complaints about Turnkey Processing’s pricing suggests client satisfaction, though there’s no clear indication they align with the most affordable merchant accounts. Those with direct experience regarding Turnkey Processing’s standard contract, including any early termination or PCI compliance fees, are encouraged to share in the comments.

For additional options, readers might explore our list of the best merchant accounts.

Turnkey Processing Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Yes
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

Turnkey Processing appears to market its services through telemarketing, independently contracted sales representatives, and traditional advertising. The combination of telemarketing and independent reps is usually tied to elevated complaint rates within the credit card processing industry, but Turnkey Processing appears to be an exception. We are currently unable to locate any Turnkey Processing reviews that describe unethical conduct by sales reps.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

Furthermore, the company does not promote any misleading rate quotes or unrealistic guarantees on its website. However, if you suspect that Turnkey Processing is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs. Due to the company’s clean complaint record and seemingly transparent marketing, we will assign it an “A” in this section.

Our Turnkey Processing Review Summary

Our Final Thoughts

According to all available information, Turnkey Processing rates as an excellent credit card processing provider. The company has received mostly positive feedback and does not appear to engage in deceptive marketing tactics. However, business owners should thoroughly inquire about their specific contract terms, as individual savings may vary depending on the agents they interact with.

To secure the best possible deal, readers should also compare Turnkey Processing’s pricing and terms with those of the top-rated credit card processors. This comparison ensures businesses receive competitive rates and terms that best suit their unique needs.

Location & Ownership

Turnkey Processing is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California, and is headquartered at 546 S Broad St 3D, Meriden, CT 06450. Gennaro Martorelli is the listed principal for Turnkey Processing, while Steven Martorelli acts as the company’s CEO. However, a John Cross is also listed as CEO on some sites.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Turnkey Processing Treat You?

37 User Reviews

  • Andy Kalish

    I started with Turnkey via Clover POS. Clover has been sufficient for our transaction needs for five years BUT the service we get from Turnkey has been exceptional. There has never been a issues (tech to expanding our services) Turnkey has not jumped in, stepped up and followed through on that we have not been 100% satisfied on. I’m sorry it took me five years to sing their praises – but they’re well earned.

  • Jerry Doggendorf

    My rates haven’t changed in over a year. Have a great sales rep, Brian Elliott, that is very honest and knows what he’s talking about. Highly recommend Turnkey.

    Jerry Doggendorf
    Montebello Sales & Service
    Imperial, MO

  • jeff cullum

    Great Company. No Contract. Lowest pricing I have ever had, plus our rate hasn’t moved. It’s nice having a local rep like Brian to make sure our needs are taken care of.

    Jeff Cullum
    Transmissions To Go
    Arnold, MO

  • James Miller

    Brian has made the transition process simple and painless. He has checked in on me over the time with the company and has answered any questions I have had. I have not had any problems with the services.

  • Dennis Feurer

    I have had Turnkey doing my processing for over a year now. My savings is right where my sales rep Brian Elliott said it would be. The best part is no contract and my pricing hasn’t moved since day one. Highly recommend Turnkey.

  • Rich

    Excellent customer service! If we ever have a question about our account, or the equipment, they always get back to us very quickly. When opening new locations they have always put a rush on getting us up and running, and once even had someone come in on a snow day to make sure they got our terminal out. Overall we have been very happy with Turnkey.

  • Abraham Simpson

    I am extremely satisfied with Turnkey. They have gone out of their way on multiple occasions for me. My sales rep, Brian Elliott, even spent over an hour on the phone with my old company to help me avoid a bogus cancellation fee they were trying to charge me. Abraham Simpson Pro Auto Repair O’Fallon, MO

  • Scott Woodliff

    I have the best sales rep I have ever had with a merchant services company in Brian Elliott. He has been extremely knowledge and honest since our first meeting. The back end support has also been amazing. You get to talk to a person right away, and they have always fixed any issue I’ve ever had within a matter of minutes. Couldn’t recommend Turnkey enough. Scott Woodliff United Car Care O’Fallon, MO

  • Tomas Texidor

    Turnkey is definitely a five star service. The staff at Turnkey are professional and have come to our businesses aide anytime they were needed in a timely fashion!

    Brother’s Grill & Catering

    523 N Colony Rd Meriden, CT

  • Stanley J Martone

    EXCELLENT!!! Working with the Turnkey team was an unbelievable experience when we first started five short years ago. Since then, we’ve been able to grow our business with online ordering, fast credit card processing, low rates, and the joy of working with the greatest team around. The level of expertise this team brings to the table is tremendous. With their help, we’ve been able to expand to another location by the shore with much more volume, larger dining room, outdoor patio and fortunately enough, we have been accepting mobile payments table-side. They have hard-wired all of our Point of Sale systems, and are constantly looking for ways to improve their product and service. These guys work around the clock to help us out when needed, and overall I am a very satisfied customer. Cheers to the past five years of business Turnkey, and cheers to many more! Third location on the way! Be ready.

  • John Dutcher

    I recently signed up with Debra and Turnkey Processing. I’m extremely happy with my service. I have a restaurant and we had to make modifications to our menu and it was a seamless experience. I called the office and Corey and Mike helped me with everything. I have a clover device and it has made the difference.

  • Mike Huff

    Scam. Losts of promises about how their so much better than what you’re using presently with no delivery. Taking WAY too long to get money in account. Took em two weeks just to ship the “Clover” (which I was told was free during reps sales pitch) to me.

  • Steven Martorelli

    Thank you for reviewing our company, our reputation is very important to us. My name is Steven Martorelli, and I am the CEO of Turnkey. Our purpose as a company is to make things a little easier for business owners so they can focus on what they do best. As for contracts, our general rule is that a merchant can cancel at any time for $1. If the merchant talks with me directly, and tells me why they’d like to cancel I will pay the dollar for them. As for PCI Compliance fees, we do not charge any. We believe it’s part of our job to help every merchant become PCI compliant. If you have any other questions for us, feel free to contact me directly 203-238-4636 [email protected]. Thanks!

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