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Turnkey Processing 2023: Reviews & Complaints
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Founded in 2008, Turnkey Processing is a merchant account provider that offers credit card processing for most standard-risk business types. The company resells the products and services of First Data (now Fiserv), placing a particular emphasis on the Clover POS system.
Turnkey Processing Payment Processing
Turnkey Processing processes all major debit and credit cards for most business types. Their services include POS systems from Linga and Clover, mobile payments, e-commerce solutions, and software integrations.
Location & Ownership
Turnkey Processing is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California, and is headquartered at 546 S Broad St 3D, Meriden, CT 06450. Gennaro Martorelli is the listed principal for Turnkey Processing, while Steven Martorelli acts as the company’s CEO. However, a John Cross is also listed as CEO on some sites.
Table of Contents
Turnkey Processing Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<5|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently able to locate only a few Turnkey Processing reviews at this time, which is a strong indication that the company isn’t a scam or a ripoff. In fact, the company has a large amount of positive feedback on its various social media and search profiles. Several positive testimonials mention the company’s “flexibility,” which suggests that Turnkey Processing’s sales agents are instructed to work with merchants to find pricing that suits them. If you have your own Turnkey Processing review to make, please do so in the comments below.
Turnkey Processing Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Turnkey Processing. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Turnkey Processing Customer Support Options
The available negative complaints against Turnkey are vague, but they generally describe poor customer service. Turnkey offers phone and email contact information on its website, but it’s unclear whether these channels are dedicated to customer support. Turnkey’s mostly clean complaint record has earned it an “A” in this category, though it does not qualify as a top-rated provider for great customer service.
Turnkey Processing Customer Service Numbers
- (800) 722-3390 – Toll-Free Support
- (203) 238-4636 – Local Office
Other Support Options
- Customer support form on its website
- Customer service email address at [email protected]
Turnkey Processing Online Ratings
Here's How They Rate Online
No BBB Complaints
Turnkey Processing has been accredited with the Better Business Bureau since September 2017 and is currently showing an “A+” rating. The company has received 0 complaints through the BBB in the past 36 months. It also has not received any negative informal reviews, although it should be noted that these reviews are not always subject to verification by the BBB.
What Merchants Say
Turnkey Processing has received 6 reviews on its BBB profile from the past 36 months. Satisfied clients laud the company’s rates and overall experience with the company. Feedback this positive is a sign of Turnkey Processing being rated among top-rated credit card processors.
An “A” Performance
Given the fact that the company has not received any complaints, we agree with the BBB’s rating. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Turnkey Processing Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Potentially Varied Contract Terms
There is very little publicly available information about the standard Turnkey Processing rates or contract at this time. The company does not list its rates, fees, or terms on its website, and there are no client complaints that describe specific costs.
As a reseller of First Data (Fiserv), this review includes rates offered by them. However, analysis of Turnkey’s customer reviews would indicate that their rates vary significantly from First Data (Fiserv). First Data (Fiserv) offers rates based on the size of a merchant’s company. Busineses that process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Businesses whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. A typical First Data (Fiserv) contract also includes a monthly PCI compliance fee of $19.95, however the Turnkey Processing Website states that it does not charge this fee. First Data (Fiserv) contracts also typically include an early termination fee of $495.
Turnkey’s reliance on independent sales agents means that its pricing will likely vary from agent to agent and may depend on each merchant’s business type, size, and processing history. Long-term agreements may apply to its software or credit card processing equipment, so business owners are advised to inquire about all applicable contract terms.
Turnkey Processing also advertises Clover as its preferred POS vendor. Clover POS’s price and contract terms will vary from seller to seller. The full Clover Station typically (with barcode scanner and cash drawer) costs a little over $1,000, but resellers are free to change this price or offer long-term lease agreements.
Clover offers 2 plans: “Register Lite,” which costs $14 a month and is best suited for businesses with credit card sales of less than $50,000 per year, and the “Register” plan at $29 per month, ideal for businesses processing over $50,000 per year in credit card sales. Under both plans, Clover offers a keyed-in transaction rate at 3.5% + $0.10; in-person transactions are charged at 2.7% + $0.10 through the “Register Lite” plan, while the “Register” plan has a 2.3% + $0.10 in-person transaction rate. However, these rates are not indicative of those offered by Turnkey Processing as the company can negotiate its own.
Virtual Terminal and Payment Gateway Pricing
Turnkey Processing also advertises a virtual terminal and payment gateway. Given its reliance on First Data (Fiserv), it is possible that the company relies on Payeezy, the First Data- (Fiserv) backed online payment gateway. Payeezy offers 2 separate plans, the Basic Plan and Pro Plan. Neither plan charges setup fees, statement fees, or gateway fees. The Basic Plan charges a rate of 2.90% plus $0.30. Meanwhile, the Pro Plan offers a lower rate of 1.89% plus $0.23 and a monthly fee of $19.95.
No Red Flags
The absence of complaints about Turnkey’s pricing indicates that most of the company’s clients are satisfied with the rates they pay. However, we have also seen no indication that Turnkey Processing’s pricing competes with the cheapest merchant accounts. If you have any specific knowledge of the standard Turnkey Processing contract (including any early termination fees or PCI compliance fees), please share that information in the comment section below.
We also encourage readers to check out our list of the providers of the best merchant accounts.
Turnkey Processing Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
No Sales Complaints
Turnkey Processing appears to market its services through telemarketing, independently contracted sales representatives, and traditional advertising. The combination of telemarketing and independent reps is usually tied to elevated complaint rates within the credit card processing industry, but Turnkey Processing appears to be an exception. We are currently unable to locate any Turnkey Processing reviews that describe unethical conduct by sales reps.
This compares favorably to our list of best credit card processors.
No Deceptive Quotes
Furthermore, the company does not promote any misleading rate quotes or unrealistic guarantees on its website. However, if you suspect that Turnkey Processing is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs. Due to the company’s clean complaint record and seemingly transparent marketing, we will assign it an “A” in this section.
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