Wise Payment Systems Review

We were unable to locate any negative Wise Payment reviews on other consumer protection websites, but there are three complaints to be found on Ripoff Report regarding the company’s DBA of AdvoPay. There is a lengthly exchange between a dissatisfied merchant and a company representative in the comment section of this review that details a misunderstanding over the company’s termination policy. Although a company representative responded professionally to the merchant, the official stance of Wise Payments appears to be that the merchant is responsible for contract terms that the merchant claims to have never received. Business owners should be sure to read both the merchant contract provided by Wise Payment at the point of signing and any program guides that ship with the company’s equipment.

Wise Payment’s relationship with National Processing Company suggests that the company outsources its customer support to the larger processor, which could result in Wise Payment complaints being redirected to National Processing Company. Overall, though, the general lack of public complaints accusing Wise Payments of being a ripoff or scam company compels us to award the company an “B” in this category.

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Wise Payment Systems gained Better Business Bureau accreditation in 2002 and currently maintains an “A+” rating. Four complaints have been registered against the company, all of which are billing and collection issues. All complaints were fully resolved with BBB assistance. Since it is our philosophy that “A+” ratings should be reserved for companies with zero complaints, we have adjusted the BBB’s rating to an “A” in this instance.

There is not a lot of publicly available information about standard contract length or termination fees associated with the standard Wise Payment Systems contract, but the company’s website disclosed standard fees including a $40 application fee, a $95 reprogramming fee, a $10 monthly service fee, and a $5 statement fee. These fees are discounted for preferred applicants. We also received two complaints in the comment section of this review that cited a five-year agreement with a $350 early termination fee. As a likely reseller of National Processing Company, it is possible that the standard Wise Payment Systems contract closely resembles the standard NPC contract, which is usually a three-year agreement with a $250 cancellation fee.

However, given Wise Payment’s various marketing promotions, the terms of any Wise Payment contract are likely to vary depending on business type, processing volume, and time in business. If you have any information regarding Wise Payment’s merchant account agreement, please leave it in the comment section below.

Wise Payment Systems rates as an above average merchant services provider by our standards. The company appears to resell National Processing Company services and has a very low complaint rate. Wise Payment Systems can improve its overall rating by eliminating some of the fees for applicants who are not members of two central Indiana-based chambers of commerce and clearly providing its contract terms to all merchants. The company’s rating may change if its website continues to experience downtime for an extended period.