UPDATE 3/7/2019: The Wise Payment Systems website (wisepaymentsystems.com) is no longer active, and Google lists the company as permanently closed. It is likely that the company's leadership has fully shifted its attention to the AdvoPay brand. If you have any information about the fate of Wise Payment Systems, please share it in the comment section below this review.
Wise Payment Systems, Inc. (wisepaymentsystems.com) is a merchant account provider based out of Indiana that serves merchants throughout the United States. Founded in 1998, Wise Payment Systems is “powered” by National Processing Company (NPC), which means that Wise likely resells NPC contracts or relies on NPC for its processing network. The company's corporate address is located at 8477 Fishers Center Drive, Fishers, Indiana 46038. Wise Payment Systems is a registered ISO/MSP of First National Bank of Omaha, Omaha, Nebraska. The company also appears to share ownership with another provider named “Advopay.”
As of this update, the Wise Payment Systems website appears to be under construction or inactive. This may simply be routine maintenance or it may reflect that the company is rebranding itself. It is possible that the Wise Payment Systems name may ultimately be retired in order to move all business to Advopay; merchants should be sure to obtain clarification as to which company they are dealing with. The CEO of both Advopay and Wise Payment Systems is William Wise.
Wise Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints
|Live Customer Support
|Most Common Complaint
We were unable to locate any negative Wise Payment reviews on other consumer protection websites, but there are three complaints to be found on Ripoff Report regarding the company’s DBA of AdvoPay. There is a lengthly exchange between a dissatisfied merchant and a company representative in the comment section of this review that details a misunderstanding over the company’s termination policy. Although a company representative responded professionally to the merchant, the official stance of Wise Payments appears to be that the merchant is responsible for contract terms that the merchant claims to have never received. Business owners should be sure to read both the merchant contract provided by Wise Payment at the point of signing and any program guides that ship with the company’s equipment.
Wise Payment’s relationship with National Processing Company suggests that the company outsources its customer support to the larger processor, which could result in Wise Payment complaints being redirected to National Processing Company. Overall, though, the general lack of public complaints accusing Wise Payments of being a ripoff or scam company compels us to award the company an “B” in this category.
Wise Payment Systems Online Ratings
Here's How They Rate Online
|Product & Service Complaints
|Billing & Collection Complaints
|Advertising & Sales Complaints
|Guarantee & Warranty Complaints
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Wise Payment Systems gained Better Business Bureau accreditation in 2002 and currently maintains an “A+” rating. Four complaints have been registered against the company, all of which are billing and collection issues. All complaints were fully resolved with BBB assistance. Since it is our philosophy that “A+” ratings should be reserved for companies with zero complaints, we have adjusted the BBB’s rating to an “A” in this instance.
Wise Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee
|PCI Compliance Fee
|Equipment Lease Terms
There is not a lot of publicly available information about standard contract length or termination fees associated with the standard Wise Payment Systems contract, but the company’s website disclosed standard fees including a $40 application fee, a $95 reprogramming fee, a $10 monthly service fee, and a $5 statement fee. These fees are discounted for preferred applicants. We also received two complaints in the comment section of this review that cited a five-year agreement with a $350 early termination fee. As a likely reseller of National Processing Company, it is possible that the standard Wise Payment Systems contract closely resembles the standard NPC contract, which is usually a three-year agreement with a $250 cancellation fee.
However, given Wise Payment’s various marketing promotions, the terms of any Wise Payment contract are likely to vary depending on business type, processing volume, and time in business. If you have any information regarding Wise Payment’s merchant account agreement, please leave it in the comment section below.
Wise Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers
|Advertises Deceptive Rates
|Discloses All Important Terms
Wise Payment Systems appears to primarily market its services through partnerships with the Greater Indianapolis and Exeter Area Chambers of Commerce. When it was active, the company’s home page would direct visitors to two sites specifically related to these two entities, and Wise Payment would offer discounts to members of either organization. These websites quoted a wide variety of different rate structures that depended on membership status in these two chambers of commerce. These rates did not appear to be deceptive in nature, but it is worth mentioning that the pages appeared to list PIN-debit transaction fees and not credit card processing rates. Merchants should not interpret any of the rates on these pages to be swiped or keyed rates for credit card transactions.
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