XCharge (x-charge.com), also known as Accelerated Payment Technologies (acceleratedpay.com) or, formerly, CAM Commerce, is a merchant account provider headquartered in Pleasant Grove, Utah. “XCharge” appears to be the name of both a product and a DBA of Accelerated Payment Technologies, which was acquired by Global Payments in August 2012. The XCharge website now bears a significant amount of OpenEdge branding, which suggests that it now functions as a department of OpenEdge. This review will evaluate the available information about both company names and treat them as one entity.
XCharge is a registered ISO/MSP of HSBC Bank, National Association in Buffalo, New York, a registered ISO and MSP of Wells Fargo Bank, N.A., Walnut Creek, California, and a registered ISO for Synovus Bank in Columbus, Georgia. Robert Cortopassi is listed as the senior vice president and general manager of XCharge, which is headquartered at 2436 W 700 S, Pleasant Grove, Utah 84062-3740.
- Sales & Marketing: XCharge appears to hire independent sales agents and has received some complaints about its sales team.
- Costs & Contract: XCharge appears to offer a three-year contract through Global Payments with a liquidated damages early termination fee.
- Complaints & Service: XCharge has received more than 10 public complaints.
- BBB Rating: XCharge’s alternate name of OpenEdge has a “B+” with the Better Business Bureau and has received 17 complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With XCharge
- Canadian businesses
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
XCharge appears to rely on paid-by-commission independent agents to market its services. This practice is common within the merchant services industry and is often a major cause for complaints among small business owners. In this case, we are able to locate a handful of negative XCharge reviews that accuse one of the company’s sales reps of misrepresentation or nondisclosure of rates. We have also found documents online that indicate that at least two lawsuits have been filed against the company by former sales agents, and these documents seem to suggest that these former employees feel they were denied appropriate compensation for their services. Without knowing the specifics of these cases, we will not factor them into the company’s score, but it is worth noting that it appears that some former XCharge employees are unable to resolve their own complaints with their employer outside of the legal arena. As a point in the company’s favor, XCharge does not appear to engage in deceptive advertising strategies in its official materials.
XCharge Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||Liquidated Damages|
|PCI Compliance Fee||$99 Per Year|
|Equipment Lease Terms||Variable|
The standard XCharge contract (available below) is a three-year agreement through Global Payments with automatic renewal for one year. The contract includes a Liquidated Damages early termination fee, and we have found some merchant complaints that mention an annual PCI Compliance fee of $99. Although this particular copy of the company’s contract does not include the full fee schedule, it is also possible that merchants are subject to application fees, minimum monthly fees, chargeback fees, and service fees.
The contract’s Liquidated Damages early termination fee is figured in an uncommon way. It charges the merchant “the lesser of (a) the maximum amount permitted by state law, and (b) all monthly fees assessed to Merchant under this Card Services Agreement and due to Global Direct for the remainder of the then existing term of the Card Services Agreement, including all minimum monthly fee commitments.” In other words, merchants who cancel service will be on the hook for either the maximum allowable fine under state law or the remaining cost of their contract, depending on which amount is smaller. Regardless of how expensive this may be in practice, it is clear that it bears little relation to the actual loss suffered by the company upon the merchant’s cancellation. At this time, we are only able to locate a couple of merchant complaints about the company’s terms, but it seems that the service can get very costly very quickly for a merchant. See the XCharge Merchant Application.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||Poor Service|
We are currently able to locate over 10 XCharge complaints, none of which describe the company as a scam or a ripoff. Common themes among complainants include equipment issues, poor customer service, and undisclosed fees. The company has seen a moderate uptick in complaints since the time of our last review, which indicates that it may be growing very rapidly or may have made an unfavorable alteration to its contract terms in that time. A handful of complainants mention that they only use XCharge because it is the payment processing partner for Mitchell 1, a business management product for the automotive repair industry. At this time, we are able to locate complaints that mention XCharge, Accelerated Payment Technologies, and CAM Commerce, so the company may be conducting business under all three names. XCharge appears to offer dedicated support phone lines on its website, but it is unclear whether these are serviced by Global Payments or by XCharge.
Key Points - BBB
|Product & Service Complaints||11|
|Billing & Collection Complaints||5|
|Advertising & Sales Complaints||1|
|Guarantee & Warranty Complaints||0|
As of this review, XCharge is not listed with the Better Business Bureau, though its alternate name, Accelerated Payment Technologies, is listed as “OpenEdge” with the BBB. Accelerated Payment Technologies currently has a “B+” rating with the BBB and has had 17 complaints filed against it in the last 36 months. Five of these complaints stemmed from billing or collections issues, one from an advertising or sales issue, and 11 from problems with products or services. Of the total complaints, four were successfully resolved. The remaining complaints either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. In light of the company’s complaint rate and resolution ratio, we agree with the BBB’s rating.
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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