|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
XCharge (x-charge.com), also known as Accelerated Payment Technologies (acceleratedpay.com) or, formerly, CAM Commerce, is a merchant account provider headquartered in Pleasant Grove, Utah. “XCharge” appears to be the name of both a product and a DBA of Accelerated Payment Technologies, which was acquired by Global Payments in August 2012. This review will evaluate the available information about both company names and treat them as one entity.
XCharge is a registered ISO/MSP of HSBC Bank, National Association in Buffalo, New York, a registered ISO and MSP of Wells Fargo Bank, N.A., Walnut Creek, California, and a registered ISO for Synovus Bank in Columbus, Georgia. Robert Cortopassi is listed as the senior vice president and general manager of XCharge, which is headquartered at 2436 W 700 S, Pleasant Grove, Utah 84062-3740.
|XCharge Products and Services||Industries Served|
|Key Points – Sales & Marketing|
|Uses independent resellers?||Yes|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
XCharge appears to rely on paid-by-commission independent agents to market its services. This practice is common within the merchant services industry and is often a major cause for complaints among small business owners. In this case, we are able to locate a handful of negative XCharge reviews that accuse one of the company’s sales reps of misrepresentation or nondisclosure of rates. We have also found documents online that indicate that at least two lawsuits have been filed against the company by former sales agents, and these documents seem to suggest that these former employees feel they were denied appropriate compensation for their services. Without knowing the specifics of these cases, we will not factor them into the company’s score, but it is worth noting that it appears that some former XCharge employees are unable to resolve their own complaints with their employer outside of the legal arena. As a point in the company’s favor, XCharge does not appear to engage in deceptive advertising strategies in its official materials.
XCharge Marketing Example
|Key Points – Costs & Contract Terms|
|Termination fee:||Liquidated damages|
|PCI compliance fee:||$99/year|
The standard XCharge contract (available below) is a three-year agreement with automatic renewal for one year through Global Payments. The contract includes a Liquidated Damages early termination fee, and we have found some merchant complaints that mention an annual PCI Compliance fee of $99. Although this particular copy of the company’s contract does not include the full fee schedule, it is also possible that merchants are subject to application fees, minimum monthly fees, chargeback fees, and service fees.
The contract’s Liquidated Damages early termination fee is figured in an uncommon way. It charges the merchant “the lesser of (a) the maximum amount permitted by state law, and (b) all monthly fees assessed to Merchant under this Card Services Agreement and due to Global Direct for the remainder of the then existing term of the Card Services Agreement, including all minimum monthly fee commitments.” In other words, merchants who cancel service will be on the hook for either the maximum allowable fine under state law or the remaining cost of their contract, depending on which amount is smaller. Regardless of how expensive this may be in practice, it is clear that it bears little relation to the actual loss suffered by the company upon the merchant’s cancellation. At this time, we are only able to locate a couple of merchant complaints about the company’s terms, but it seems that the service can get very costly very quickly for a merchant. See the XCharge Merchant Application.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||N/A|
We are currently able to locate over 10 XCharge complaints, none of which describe the company as a scam or a ripoff. Common themes among complainants include equipment issues, poor customer service, and undisclosed fees. The company has seen a moderate uptick in complaints since the time of our last review, which indicates that it may be growing very rapidly or may have made an unfavorable alteration to its contract terms in that time. At this time, we are able to locate complaints that mention XCharge, Accelerated Payment Technologies, and CAM Commerce, so the company may be conducting business under all three names. XCharge appears to offer dedicated support phone lines on its website, but it is unclear whether these are serviced by Global Payments or by XCharge.
|Key Points – BBB Report|
As of this review, XCharge is not listed with the Better Business Bureau, though its alternate name, Accelerated Payment Technologies, is listed as “GP-Direct APT, LLC” (possibly an abbreviation of Global Payments Direct Accelerated Payment Technologies) with the BBB. Accelerated Payment Technologies currently has an “A-” rating with the BBB and has had nine complaints filed against it in the last 36 months. Five of these complaints stemmed from billing or collections issues, one from an advertising or sales issue, and three from problems with products or services. Of the total complaints, eight were successfully resolved. The remaining complaint was not solved to the customer’s satisfaction. In light of the company’s complaint rate and resolution ratio, we have slightly adjusted the BBB’s rating to a “B+.”
* Denotes CPO-adjusted BBB score
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This review was originally published on 3/22/13 and was last updated on 4/29/15.
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