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ZeerPay Credit Card Processing 2023: Reviews & Complaints
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Formerly known as Oracle Payment Processing, ZeerPay is a merchant account provider headquartered in El Paso, Texas. ZeerPay appears to be a reseller of First Data (now Fiserv) merchant services and claims to have been serving merchants since 1992. The company also advertises Clover as a POS solution.
Before we dive in, here’s a short summary of what we’ll cover:
- ZeerPay’s various payment processing services.
- There is little information about the company’s contract, but it is likely similar to that of First Data (Fiserv).
- There are few complaints online about ZeerPay.
ZeerPay Payment Processing
ZeerPay processes all major debit and credit cards for most business types. Their services include POS and mobile solutions from Clover, EMV card readers and swipers, e-commerce solutions including a payment gateway from Payeezy, and cash advances.
Location & Ownership
ZeerPay is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, and is headquartered at 1800 North East Loop 410, Suite 216, San Antonio, Texas 78217. David Saucedo is listed as the co-founder and CEO of ZeerPay while Patricia Sanchez Meade is listed as president on LinkedIn.
Table of Contents
ZeerPay Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are only able to locate two negative ZeerPay reviews across all consumer protection websites, and neither ZeerPay complaint accuses the company of scamming its merchants. One ZeerPay complaint doesn’t describe any specific issues and was posted in 2010 by an anonymous profile. Another describes an unexpected and improper $500 charge assessed more than a year after the client terminated service. It appears these issues are isolated, as there have been no more such complaints. If you have your own ZeerPay review to make, please do so in the comments below.
ZeerPay Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against ZeerPay. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
ZeerPay Customer Support Options
ZeerPay provides a dedicated phone support line for its clients, which seems to do an effective job overall of resolving complaints in-house. This is consistent with our expectations for great payment processing customer service.
ZeerPay Customer Service Number
- (210) 202-1505 – Local Office
Other Support Options
- Customer support form
- Customer service email address at [email protected]
ZeerPay Online Ratings
Here's How They Rate Online
Clean Complaint Record
ZeerPay currently has an “A+” rating with the Better Business Bureau and is not BBB-accredited. The company has received 0 complaints in the past 36 months. It has not received any informal reviews, although it should be noted that these reviews are not always subject to verification by the BBB.
An “A” Performance
In light of ZeerPay’s clean complaint record, we agree with the BBB’s rating. Businesses should be aware, however, that there are good reasons to be skeptical of the BBB’s rating system.
ZeerPay Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
ZeerPay Contract Terms
There is very little specific information available regarding standard ZeerPay rates or its contract. The company appears to be a First Data (Fiserv) reseller, which means that its contract terms will likely bear some resemblance to the standard First Data (Fiserv) terms. A typical First Data (Fiserv) contract charges businesses that process up to $50,000 each month a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Businesses whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. Additionally, these contracts assess a $495 early termination fee, a monthly PCI compliance fee of $19.95, and a long-term, non-cancellable equipment lease through First Data Global Leasing.
However, First Data (Fiserv) does allow resellers to modify contracts they offer clients, so it is likely that ZeerPay has some authority to alter terms as it deems necessary. However, business owners should refer to the First Data (Fiserv) rate and fee structure as a basis of reference with so little information being available about the company’s contract terms. Businesses should be prepared to negotiate favorable contract terms with ZeerPay.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, ZeerPay also dedicates a portion of its website to advertising its virtual terminal and payment gateway services, called Payeezy Gateway. Payeezy offers 2 separate plans, the Basic Plan and Pro Plan. Neither plan charges setup fees, statement fees, or gateway fees. The Basic Plan charges a rate of 2.90% plus $0.30. Meanwhile, the Pro Plan offers a lower rate of 1.89% plus $0.23 and a monthly fee of $19.95.
No Contract Complaints
There are no ZeerPay complaints online that describe specific problems with ZeerPay’s pricing and fees, so we will assume for the time being that the company provides satisfactory terms to its clients. If you have any knowledge of the standard ZeerPay contract (including any early termination fees, PCI compliance fees, monthly minimum fees, or other costs) please share those details in the comment section below.
ZeerPay Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
No Sales Complaints
ZeerPay appears to market its services through affiliate resellers and independently contracted sales agents. The use of independent sales agents is typically tied to high complaint rates within the credit card processing industry due to the minimal training and oversight that these agents receive. In this case, though, we are unable to locate any ZeerPay reviews that describe deception or incompetence by the company’s sales team.
This compares favorably to our list of best credit card processors.
No Deceptive Advertising
ZeerPay also does not promote misleading rate quotes on its website. We therefore award the company an “A” in this category. If you suspect that ZeerPay’s sales team has added undisclosed fees to your account, however, we recommend seeking a third-party statement audit.
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