ZeerPay Reviews & Complaints

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How did they treat you? ▼

Overview

In this review of ZeerPay, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what ZeerPay offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether ZeerPay meets your business's payment processing needs.

About ZeerPay

Formerly known as Oracle Payment Processing, ZeerPay is a merchant account provider headquartered in El Paso, Texas. ZeerPay appears to be a reseller of First Data (now Fiserv) merchant services and claims to have been serving merchants since 1992. The company also advertises Clover as a POS solution.

ZeerPay Payment Processing

ZeerPay processes all major debit and credit cards for most business types. Their services include POS and mobile solutions from Clover, EMV card readers and swipers, e-commerce solutions including a payment gateway from Payeezy, and cash advances.

ZeerPay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Limited Complaints

Our search across various consumer protection websites has only yielded two negative ZeerPay reviews, neither of which accuses the company of engaging in fraudulent activities. One complaint, dating back to 2010 and posted by an anonymous user, lacks specific details. Another complaint involves an unexpected $500 charge more than a year after terminating the service, which seems to be an isolated incident as no similar complaints have surfaced since. If you have had experiences with ZeerPay, we encourage you to share your review in the comments below.

ZeerPay Legal Standing

There are no reported class-action lawsuits or FTC complaints against ZeerPay at present. Clients dissatisfied with their experience are advised to report any concerns to the relevant supervisory organizations.

Customer Support at ZeerPay

ZeerPay offers dedicated phone support for its clients, which appears to effectively address complaints internally. This level of service aligns with the expectations for excellent customer service in the payment processing industry.

ZeerPay Customer Service Number

  • (210) 202-1505 – Local Office

Other Support Options

ZeerPay Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

ZeerPay currently has an “A+” rating with the Better Business Bureau and is not BBB-accredited. The company has received 0 complaints in the past 36 months. It has not received any informal reviews, although it should be noted that these reviews are not always subject to verification by the BBB.

An “A” Performance

In light of ZeerPay’s clean complaint record, we agree with the BBB’s rating. Businesses should be aware, however, that there are good reasons to be skeptical of the BBB’s rating system.

ZeerPay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

ZeerPay Contract Terms

Details about ZeerPay’s rates and contract terms are not extensively available. As a First Data (Fiserv) reseller, ZeerPay’s contract terms are likely to align closely with First Data (Fiserv) standard terms. Typically, First Data (Fiserv) charges businesses processing up to $50,000 monthly a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. For monthly volumes above $50,000, the rates adjust to 2.29% plus $0.19 for swiped and 3.29% plus $0.19 for keyed-in transactions. Contracts usually include a $495 early termination fee, a $19.95 monthly PCI compliance fee, and long-term equipment leases through First Data Global Leasing.

However, First Data (Fiserv) allows resellers some flexibility in modifying contracts. Thus, ZeerPay might have tailored its terms to better suit its clientele. Still, businesses should view the First Data (Fiserv) structure as a reference point and be prepared to negotiate favorable terms with ZeerPay.

Virtual Terminal and Payment Gateway Pricing

ZeerPay also offers virtual terminal and payment gateway services through Payeezy Gateway. Payeezy provides two plans: the Basic Plan and Pro Plan. Both plans do not have setup fees, statement fees, or gateway fees. The Basic Plan is priced at 2.90% plus $0.30 per transaction, whereas the Pro Plan offers rates of 1.89% plus $0.23, along with a $19.95 monthly fee.

No Contract Complaints

Currently, there are no specific online complaints regarding ZeerPay’s pricing and fees. This lack of negative feedback implies that the company’s terms might be satisfactory to its clients. Those with direct experience with ZeerPay’s standard contract, especially regarding early termination fees, PCI compliance fees, monthly minimum fees, or other charges, are encouraged to share their insights in the comments below.

ZeerPay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

ZeerPay appears to market its services through affiliate resellers and independently contracted sales agents. The use of independent sales agents is typically tied to high complaint rates within the credit card processing industry due to the minimal training and oversight that these agents receive. In this case, though, we are unable to locate any ZeerPay reviews that describe deception or incompetence by the company’s sales team.

This compares favorably to our list of best credit card processors.

No Deceptive Advertising

ZeerPay also does not promote misleading rate quotes on its website. We therefore award the company an “A” in this category. If you suspect that ZeerPay’s sales team has added undisclosed fees to your account, however, we recommend seeking a third-party statement audit.

Our ZeerPay Review Summary

Our Final Thoughts

ZeerPay rates as a reliable credit card processing provider according to our rating system. The company has very few complaints across consumer protection websites, and none suggest that ZeerPay engages in ripoff practices. However, our overall rating could change as more is known about the company’s standard contract.

Even when dealing with an “A” provider, readers should diligently read all contract terms to identify any potential issues and compare ZeerPay’s pricing to that of the most reputable credit card processors. This ensures that businesses obtain the best possible rates and align with a processor that best suits their unique needs.

Location & Ownership

ZeerPay is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, and is headquartered at 1800 North East Loop 410, Suite 216, San Antonio, Texas 78217. David Saucedo is listed as the co-founder and CEO of ZeerPay while Patricia Sanchez Meade is listed as president on LinkedIn.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did ZeerPay Treat You?

2 User Reviews

  • Rowan Connie

    ZeerPay has been an absolute game-changer for my business! Their seamless payment processing solutions have made transactions a breeze, ensuring smooth and efficient operations. I can’t stress enough how their top-notch customer support team has always been there to assist whenever I had questions or needed assistance. From the moment we integrated ZeerPay into our system, we noticed a significant uptick in customer satisfaction due to the variety of payment options they offer. It’s fantastic to know that our customers can pay with ease and confidence. The reliability and security they provide have given us peace of mind. ZeerPay’s user-friendly interface is a big hit with my team as well, saving us valuable time. I highly recommend ZeerPay to any business looking for a reliable payment processing partner.

  • Xavier Robin

    ZeerPay has been a game-changer for my business! As a small business owner, I was looking for a reliable payment processing solution that wouldn’t break the bank. ZeerPay exceeded my expectations with their seamless and secure payment processing system. Setting up the account was a breeze, and their customer support team was super helpful throughout the process.

    With ZeerPay, I can now accept payments effortlessly, and their competitive transaction fees have saved me money. I appreciate the user-friendly interface, which makes it easy for me and my team to track transactions and analyze sales data. It’s been a pleasure partnering with ZeerPay, and I highly recommend their services to any business looking for a trustworthy payment processing solution. They’ve earned my loyalty!

Tell Us How They Treated You

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