ZeerPay Credit Card Processing 2023: Reviews & Complaints

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ZeerPay Rating
5/5
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image of a phone image of a phone that changes when your mouse hovers over it (210) 202-1505 View Pricing

Company Overview

Formerly known as Oracle Payment Processing, ZeerPay is a merchant account provider headquartered in El Paso, Texas. ZeerPay appears to be a reseller of First Data (now Fiserv) merchant services and claims to have been serving merchants since 1992. The company also advertises Clover as a POS solution.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • ZeerPay’s various payment processing services.
  • There is little information about the company’s contract, but it is likely similar to that of First Data (Fiserv).
  • There are few complaints online about ZeerPay.

ZeerPay Payment Processing

ZeerPay processes all major debit and credit cards for most business types. Their services include POS and mobile solutions from Clover, EMV card readers and swipers, e-commerce solutions including a payment gateway from Payeezy, and cash advances.

Location & Ownership

ZeerPay is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, and is headquartered at 1800 North East Loop 410, Suite 216, San Antonio, Texas 78217. David Saucedo is listed as the co-founder and CEO of ZeerPay while Patricia Sanchez Meade is listed as president on LinkedIn.

Table of Contents

ZeerPay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

We are only able to locate two negative ZeerPay reviews across all consumer protection websites, and neither ZeerPay complaint accuses the company of scamming its merchants. One ZeerPay complaint doesn’t describe any specific issues and was posted in 2010 by an anonymous profile. Another describes an unexpected and improper $500 charge assessed more than a year after the client terminated service. It appears these issues are isolated, as there have been no more such complaints. If you have your own ZeerPay review to make, please do so in the comments below.

ZeerPay Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against ZeerPay. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

ZeerPay Customer Support Options

ZeerPay provides a dedicated phone support line for its clients, which seems to do an effective job overall of resolving complaints in-house. This is consistent with our expectations for great payment processing customer service.

ZeerPay Customer Service Number

  • (210) 202-1505 – Local Office

Other Support Options

ZeerPay Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 0

Clean Complaint Record

ZeerPay currently has an “A+” rating with the Better Business Bureau and is not BBB-accredited. The company has received 0 complaints in the past 36 months. It has not received any informal reviews, although it should be noted that these reviews are not always subject to verification by the BBB.

An “A” Performance

In light of ZeerPay’s clean complaint record, we agree with the BBB’s rating. Businesses should be aware, however, that there are good reasons to be skeptical of the BBB’s rating system.

ZeerPay Fees, Rates & Costs

A Closer Look at The Contract

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Cost & Fees Summary
Item Result
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

ZeerPay Contract Terms

There is very little specific information available regarding standard ZeerPay rates or its contract. The company appears to be a First Data (Fiserv) reseller, which means that its contract terms will likely bear some resemblance to the standard First Data (Fiserv) terms. A typical First Data (Fiserv) contract charges businesses that process up to $50,000 each month a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Businesses whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. Additionally, these contracts assess a $495 early termination fee, a monthly PCI compliance fee of $19.95, and a long-term, non-cancellable equipment lease through First Data Global Leasing.

However, First Data (Fiserv) does allow resellers to modify contracts they offer clients, so it is likely that ZeerPay has some authority to alter terms as it deems necessary. However, business owners should refer to the First Data (Fiserv) rate and fee structure as a basis of reference with so little information being available about the company’s contract terms. Businesses should be prepared to negotiate favorable contract terms with ZeerPay.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, ZeerPay also dedicates a portion of its website to advertising its virtual terminal and payment gateway services, called Payeezy Gateway. Payeezy offers 2 separate plans, the Basic Plan and Pro Plan. Neither plan charges setup fees, statement fees, or gateway fees. The Basic Plan charges a rate of 2.90% plus $0.30. Meanwhile, the Pro Plan offers a lower rate of 1.89% plus $0.23 and a monthly fee of $19.95.

No Contract Complaints

There are no ZeerPay complaints online that describe specific problems with ZeerPay’s pricing and fees, so we will assume for the time being that the company provides satisfactory terms to its clients. If you have any knowledge of the standard ZeerPay contract (including any early termination fees, PCI compliance fees, monthly minimum fees, or other costs) please share those details in the comment section below.

ZeerPay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

ZeerPay appears to market its services through affiliate resellers and independently contracted sales agents. The use of independent sales agents is typically tied to high complaint rates within the credit card processing industry due to the minimal training and oversight that these agents receive. In this case, though, we are unable to locate any ZeerPay reviews that describe deception or incompetence by the company’s sales team.

This compares favorably to our list of best credit card processors.

No Deceptive Advertising

ZeerPay also does not promote misleading rate quotes on its website. We therefore award the company an “A” in this category. If you suspect that ZeerPay’s sales team has added undisclosed fees to your account, however, we recommend seeking a third-party statement audit.

Our ZeerPay Review Summary

Our Final Thoughts

ZeerPay rates as a reliable credit card processing provider according to our rating system. The company is showing very few complaints across all consumer protection websites, and none accuse ZeerPay of being a ripoff. Our overall rating may be subject to change once more is known about the company’s standard contract. Even when dealing with an “A” provider, readers are advised to read all contract terms carefully and to compare the company’s pricing to the most reputable credit card processors.

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Your Comments & Reviews

How Did ZeerPay Treat You?

2 Responses

  • Rowan Connie

    ZeerPay has been an absolute game-changer for my business! Their seamless payment processing solutions have made transactions a breeze, ensuring smooth and efficient operations. I can’t stress enough how their top-notch customer support team has always been there to assist whenever I had questions or needed assistance. From the moment we integrated ZeerPay into our system, we noticed a significant uptick in customer satisfaction due to the variety of payment options they offer. It’s fantastic to know that our customers can pay with ease and confidence. The reliability and security they provide have given us peace of mind. ZeerPay’s user-friendly interface is a big hit with my team as well, saving us valuable time. I highly recommend ZeerPay to any business looking for a reliable payment processing partner.

  • Xavier Robin

    ZeerPay has been a game-changer for my business! As a small business owner, I was looking for a reliable payment processing solution that wouldn’t break the bank. ZeerPay exceeded my expectations with their seamless and secure payment processing system. Setting up the account was a breeze, and their customer support team was super helpful throughout the process.

    With ZeerPay, I can now accept payments effortlessly, and their competitive transaction fees have saved me money. I appreciate the user-friendly interface, which makes it easy for me and my team to track transactions and analyze sales data. It’s been a pleasure partnering with ZeerPay, and I highly recommend their services to any business looking for a trustworthy payment processing solution. They’ve earned my loyalty!

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