Google Pay Overview

Google’s All-in-One Payment App

Launched in February 2018, Google Pay (pay.google.com) is a service from Google that combines the company’s Google Wallet and Android Pay services into one app. Google Pay enables users to send peer-to-peer payments (via a sub-service called Google Pay Send that operates like Venmo or Square Cash), make in-app purchases, buy from websites, store loyalty and rewards cards, and make NFC payments in-store at participating retailers. Google plans to eventually integrate Google Pay into all of its products, including Google Chrome and Google Assistant.

Free Transactions For All Users

Google Pay can store debit and credit card information from most major banks, and it can also store a user’s PayPal account details. The service can be integrated with e-commerce websites for free, and it does not add fees to in-store purchases above the fees that automatically come with processing a customer’s linked cards. In other words, it is free for anyone to use at any time. Users should be aware that Google Pay’s peer-to-peer payment service only works with debit cards and does not allow credit card transactions.

Google Pay Review Table of Contents

  • Costs & Contract: Google Pay is free to use with no contractual commitments.
  • Complaints & Service: Google Pay has received more than 10 user complaints outside of the Google Play store, where it averages a 4.4 rating.
  • BBB Rating: Google Pay does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: Google Pay provides its app and service for free and does not appear to engage in outbound sales.
  • Rates & Fees: How Merchants Got The Best Rates With Google Pay
Are you a decision maker with Google Pay? Claim this review.

Products & Services Offered

  • Peer-to-peer payments
  • Online checkout
  • NFC payments
  • In-app purchases
  • Gift and loyalty programs
  • Google app purchases

Types of Businesses Served

  • Personal use
  • E-commerce
  • Retail

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Google Pay Rates, Fees, and Costs

Key Points

Swiped Rate 0%
Keyed-in Rate 0%
Early Termination Fee $0
PCI Compliance Fee $0
Equipment Lease Cost $0

Simple Sign-Up and Integration

Google Pay is designed to integrate neatly with many of the services that its users already employ. Users can make in-app payments on their mobile devices with a few taps, send ACH transfers to one another for free via Gmail, and tap-and-pay with their Android phones at participating retailers. Google does not charge merchants or retailers for using Google Pay, and it does not require any kind of contractual commitment from users. It’s completely free and optional.

Security Features

In terms of security, Google Pay requires the entry of a PIN for all debit and credit card NFC payments. All transaction details transmitted by Google Pay are encrypted and stored in remote servers, and Google Pay accounts can be remotely disabled in the event of phone theft or card loss. Before its deactivation, Google Wallet did not have a worrisome record of security issues.

Security Vulnerabilities

Where Google suffers is the all-in-one integration of its profiles and services. As with any other Google service, a compromised Google profile for just one service—most notably, Gmail—could possibly compromise all of a user’s other Google services. In other words, if a user stores her card information in her Google account with Google Pay, then that information—bank account information, card information, personal information—is only as safe as that Google account. Although Google Pay’s use of a PIN to authorize in-store payments and data encryption are industry-standard security measures, users will be vulnerable to fraud if they allow any of their Google login info to be compromised. We have already received some complaints to this effect, but it does not appear to be a widespread concern at this point.

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Response from Google Pay

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Google Pay Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Poor Service

Low Complaint Total

There aren’t a large number of public Google Pay complaints due to the fact that the service has only been active for a year. It currently has a 4.4 rating on the Google Play store based on over 500,000 user ratings. Positive reviews praise the company’s decision to merge Google Wallet and Android Pay into one app, as well as its user-friendly layout and storage of rewards cards. Negative reviews mention slow performance, payment malfunctions, and a lack of compatibility with certain devices or bank accounts.

Google Wallet Complaints

Although Google Pay is too new to have a comprehensive picture of user feedback, it can be useful to apply some user complaints that were filed against Google Wallet. We’ve received more than 60 negative reviews in the comment section below our Google Wallet review, most of which describe fund holds or being ripped off by another Google Wallet user and receiving very little assistance from Google. It’s possible that Google’s support for Google Wallet atrophied as the company transitioned the service to the Google Pay brand, but users should be aware that fund holds are possible through the service if they engage in behavior that Google deems suspicious.

Google Pay Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Google. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Google Pay Support Options

Google offers phone, email, and chat options to its users, but most Google Pay complaints describe slow response times from the company. Users should be judicious about how much money they send through the app and who they conduct business with through the app, as there is a chance they will receive limited assistance from Google in recovering funds.

Do you have a complaint or testimonial about Google Pay? Make your voice heard before you go!

Response from Google Pay

Are you a representative of Google? Add your voice to this section for free!

Google Pay BBB Rating Summary

No BBB Profile

The Better Business Bureau does not maintain a profile specifically for Google Pay at this time. We therefore will not factor a BBB rating into this review.

How has Google Pay treated you? Tell us about it here!

Response from Google Pay

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

No Pricing To Disclose

Google Pay is a free service that is automatically provided to anyone with a Google account. It comes pre-integrated with Google products, although users will need to set up account details in the app before they can use it. Since Google does not charge people to use the service, it isn’t really possible for the company to misrepresent its pricing to its users.

Holdover Google Wallet Complaints

Some complaints filed against the company’s discontinued Google Wallet service state that they were not properly informed of potential hold times or transaction limits, which could be classified as a nondisclosure issue. However, it is unknown whether these issues will persist under the Google Pay brand. It is also unrealistic to expect Google to warn potential users away from using an app that was preinstalled on their device. Users who are concerned about fund holds should take a moment to learn why payment processors hold funds.

Did you get what you expected from Google Pay? Tell us why, or why not.

Response from Google Pay

Are you a representative of Google? Add your voice to this section for free!

Google Pay Marketing Example

Google Pay Logo

Our Opinion of Google Pay

A Free and Easy Way To Transfer Money

Google Pay rates as a reliable money transfer service according to our criteria. The service is free to use and easy to install, and initial user reviews are generally positive. The only cause for concern is the minor reputation for withheld funds and unresolved fraud that Google Wallet had accumulated before its deactivation. We will continue to monitor user feedback about this brand new service and adjust our rating as necessary. Users are also encouraged to compare Google Pay’s reputation with those of other top-rated mobile apps for sending money.

We rely on your feedback about Google Pay to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

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From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

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33 Reviews Leave Your Review for Google Pay Below

  1. Ian Pickering says:

    Beware.
    If you use google pay for games transactions can be authorised by just one press of a button.
    Not good for accidental purchases / fraudulent transactions.

    I made a complaint to Google pay regarding a £19.99 transaction taken from my account for a game I have never made a purchase for..
    A week later I just got an email saying they found nothing fraudulent..
    Very strange and no explanation.

    Have cancelled Google Payxand wont use again.

  2. Jennifer gologram says:

    Not good, they allow businesses to use the app but say it’s only supposed to be for family and friends not business but refuse to help with any kind of dispute. Situation goes: I was not aware when I sent money to a hairstylist that it was only p2p she did not explain that. She dooped me into giving her money for hair products at the appointment and never delivered them and as well have a million reasons time after time why she couldn’t, then after weeks of waiting for the guaranteed refund she swore by I never got anything. Needless to say things got nasty and I still got ripped off and Google still will not help. All they keep going back to is that it’s person 2 person meaning family and friends but yet they allow her to have a account still knowing she’s running business through it.

  3. Zach Morford says:

    Important payments not sent and account frozen for unknown reasons. Everytime I contact google pay I get the same response telling me that the payment has been reviewed and verified and that I can now make the payment without any problems. Everytime I try again and it’s the same thing. Nothing has been resolved, the payments still won’t send and I was charged $35 everyday the payment wasn’t received. No matter how many times I contacted google I was just out through the same process and resolved nothing. I finally gave up on Google pay resolving anything and had to send a money order through the mail. The whole run around I’ve been getting is not acceptable considering I made it very clear the importance of getting this payment in immediately and every time I was told I could now make the payment with no problems was another day I was charged and could have been spent getting the money order in the mail. Instead they have continued to show that this problem is one they have just hoped would fix itself and I would just give up. Incredibly disorganized company and its impossible for me to talk to anyone who has any idea what is going on. I am not asking to be reimbursed I am simply trying to get ahold of someone in the company who has the capability to actually help me because Google’s support staff has been anything but that.

  4. Gilles Boudreau says:

    I already spent 1/2 of Monday going over with google pay how I paid for this pay-per view fight with losts and never received it. All I received is a bunch of fingers pointing between Google pay and PayPal. This payment seemed to have made it to google. However a simple a transaction to watch the pay per view event. The whole evening with family and friends was ruined. If that is not bad enough Google said they were never received the funds,They sent me a receipt right away. Even if it were a payment problem Families are trying to watch this. If you have to turn it on, Turn it on and talk to your clients called PayPal who showed paid right no problem. I Then I contacted Via chat waiting an hr. Google showed opaid but admitted never forwarding payment for the pay per view was retained after my call with google to find out what happened. The Google rep said he was going to reimburse me and seeing this not handle today It’s obvious where the trouble is. Not only did you charge once and never sent the payment to fox I had to pay it a second to try and get it to work last minute while my guess started leaving disappointed. The second payment will probably come up sooner or later. Google has showed paid since 8:00 PM Saturday night 2/22/2020. Telling me you never received payment is an insult. As of now all I got was a bunch of lies from google pay. The one thing I know about PayPal after using them for 10 years is they show paid it has been paid. This is the first time I’ve ever seen any service that shows paid on my account and they say they didn’t get paid. That makes no sense at all. This is the first time I’ve used this service and it’s going to be the last. lowering yourself to lies and blaming PayPal is very low-class behavior. I need my money back. I will post this dispute with the FTC, BBB, social media everywhere I can warn people to not use google. They will ruin your parties and lie about stealing your money without providing services. This was supposed to be handled yesterday Feb 24, 2020 and again was not handled. I need this handled ASAP. Is this the best Google has to offer? Taking money from clients never providing a service they were paid for and lowered themselves to lying about never being paid when they showed paid the night it was ordered. You are wasting my time. I am, blown away that Google could be this unorganized taking a simple payment.

  5. Gilles Boudreau says:

    I already spent 1/2 of Monday going over with google pay how I paid for this and never received it. All I received is a bunch of fingers pointing between Google pay and PayPal. This payment seemed to have made it to google but never reached fox app. A simple transaction to watch the pay per view event. The whole evening with family and friends was ruined. If that is not bad enough Google said they were never received the funds, yet you show it as paid on my purchases. I called PayPal right after my call with google to find out what happed. The Google rep said he was going to reimburse me and seeing this not handle today It’s obvious where the trouble is. Not only did you charge once and never sent the payment to fox I had to pay it a second to try and get it to work last minute while my guess started leaving disappointed. The second payment will probably come up sooner or later. Google has showed paid since 8:00 PM Saturday night 2/22/2020. Telling me you never received payment is an insult. As of now all I got was a bunch of lies from google pay. The one thing I know about PayPal after using them for 10 years is they show paid it has been paid. This is the first time I’ve ever seen any service that shows paid on my account and they say they didn’t get paid. That makes no sense at all. This is the first time I’ve used this service and it’s going to be the last. lowering yourself to lies and blaming PayPal is very low-class behavior. I need my money back. I will post this dispute with the FTC, BBB, social media everywhere I can warn people to not use google. They will ruin your parties and lie about stealing your money without providing services. This was supposed to be handled yesterday Feb 24, 2020 and again was not handled. I need this handled ASAP. Is this the best Google has to offer? Taking money from clients never providing a service they were paid for and lowered themselves to lying about never being paid when they showed paid the night it was ordered. You are wasting my time. I am, blown away that Google could be this unorganized taking a simple payment.

  6. Thomas Babbage says:

    Clockmaker game via Google Pay via PayPal siphoned off $9700 in $74.99 & $99.99 increments from our account from November 7th through the end of 2019. I have filed fraud forms with my bank and have my fingers crossed. It’s about all I can do. These guys are vermin. Get out while you can.

    1. Thomas Babbage says:

      My bank’s fraud department successfully recovered my $9700 last week. I was surprised and amazed. This is certainly not everyone’s experience. I’m not sure of the details, but evidently either Google or the game site payed up.

  7. Sarah says:

    I made an online purchase using Google Pay. As soon as the transaction was processed, it said the item was out of stock and I would get a refund within 30 days. I started to monitor my Google Pay for the transaction so I could cancel it. It never showed. However, it did show in my bank statement. I contacted Google Pay customer support and they were absolutely not helpful. The only thing they continued to tell me is that my bank controls what shows in Google pay. What?!? If I made a transaction through Google Pay, they should have some record that it was requested! The representative sent me on a wild goose chase, and all they can say is “talk to your bank.”. I have removed all my card information and will never again user this service. What a joke.

    1. Brian Clark says:

      Sarah,

      This article could help you find a better alternative: Best Mobile Wallet Apps.

      -Phillip

  8. mervin bibbeyoffer up and google pay says:

    Google pay will give credit card numbers you have on file to apps. Like offer up your information so they can try all of your credit card numbers. I give them 1 card number and Google pay give them another card number to try. Even though I was not informed. There is a stop in my account that they are supposed to ask for authorization. Password. Was not ask for. This was a criminal action on both parties involved.

  9. I learned the hard way that Google Pay is used by fraudulent web sites to extort money.. i trusted the Google name but it was used to ensure the cash, that is not safe, cannot be returned.. Deleted and wont use again. If anyone can use this app, with no screening for fraud. Then it is not safe.

  10. Jeff Brake says:

    Beware of any transactions with Google Play and Google pay. After being mistakenly given $100 Google Play card instead of a Google pay card customer service told me there was nothing they could do that I would just have to spend the money on Google Play. It’s that in my account and I looked for things that I might enjoy from the store. I spent 499. Shortly after I received a charge of 49.99 from a dating service. I did not order a dating service. After many contacts and emails with customer service they assured me that it was a valid transaction although they would never send me proof of the transaction. They spoke of a secretive process they used to determine this I would not tell me what it was. At the time of the first mistaken gift card transaction I was told that the Google Play and Google pay or two totally different companies and they could not share the money or transfer the money however Google pay has had no problem accessing my Google Play funds. Bottom line you do not have any protection against this company. They can do as they please with your money and if you read these reviews often do. Find a much more secure service.


    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  11. Kimberly Henderson says:

    On May 25, 2019, I placed an order on Instagram to [email protected] in the amount of $200 through google pay. I was told the item (shoes) would be ordered and sent in two weeks. This never happened. I filed disputes wit my bank who told me there was nothing they could do I would need to contact google pay. Have not received my merchandise and I an out of 200 dollars. When I contacted google pay I could get an agent online. Google pay has poor contact issues and red tape to get to an agent. I will be putting reviews on yelp.

  12. Sent money for watch on the 5th, received confirmation that it was accepted on the 6th. To date the party I sent it to has not received the funds. Google has mixed several accounts and allowed someone other than the intended party acquire the money. GOOGLE HAS NO IDEA WHO TOOK IT NOR DO THEY ACCEPT ANY RESPONSIBILITY FOR ALLOWING ANOTHER PARTY TO TAKE THE FUNDS. Stay Away……. They have no morals and feel as though if they run you around enough you will give up.


    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  13. dale says:

    I tried it once and guess what I lost 150.00 dollars. The transaction was processed in Milano, IT. The whole thing is a scam, the 150.00 I lost went to some company in Italy and the other to Google. Please do not thing this Google thing will make your life easier

  14. Megan Menne says:

    if I could give this company a 0 I would… apparently randomly after a year of using google pay with no issues no fraud or claims of fraud… I am required to send not only a picture of my state driver’s license, but also a picture of my entire social security number.. ad they and I can not guarantee that this is secure or that they destroy this information my only option is to use someone else. seriously considering using a different cell phone again I dont want to support their company at ALL


    This post will help: Beware These Customer Support Scams

    -Phillip

  15. Steve Jones says:

    Do not use Goggle Pay as they will not stand behind you in the case of fraud by a merchant. We paid $1000 for an item that was never delivered and Google Pay’s response the dispute was tough luck.


    This post will help: How to Fight Chargebacks and Win

    -Phillip

  16. Sandra Durden says:

    My sister tried to google pay me some monies owed to me this morning and she got a message stating that google pay needed to update her account asking for the last four digits of her social security number, address, etc. She’s sent me monies in the past and never got this message. She didn’t want to give this information so she didn’t send the money. Is this ligit – something new or a fraud? It is my understanding that google pay does not ask for personal information. Pleas let me know. Thanks


    This post will help: Beware This Customer Support Scam

    -Phillip

  17. LISA SNIDER says:

    I have been trying to receive funds for well over a week now and after being told everyday by the Google Pay support team that the problem is resolved and to wait 24 hours and try again…
    You guessed it! After waiting the aforementioned 24 hours, same exact problem! I get comments back like:

    I truly apologize for the inconvenience caused. I am escalating this to my specialist team and getting this addressed. Please be assured, I will put all my efforts to get this sorted out for you. I just wanted to make sure to take care of this concern.

    I respond back that it didn’t work, after a 48 hour delay…

    Similar message… But, still not resolved!

    I get it, Google is such a big company that they don’t care about little small businesses like mine, a the small amount of money (to them), and 1 person like me, doesn’t matter that much. But, to make hollow promises, time after time, is just cruel! I am going to move on and use another service where I can actually get paid! Free is not free when you can’t get your hard earned money!
    Unfortunately, my recommendation would be to not use Google pay and to find another service!!


    This post will help: Best Payment Processors for Great Customer Service

    -Phillip

  18. Owen Leeper says:

    My account got hacked, the person stole almost $1000 out of my account and google pay won’t cover the fraud because it came from inside my account. They have a terrible customer service and won’t do anything about the fraud even though they have the name of the person that took the money and his credit card number he sent it to. Uninstall and delete any bank info immediately from gpay.


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  19. Matt says:

    I have never given Google authorization to use Google Pay, in fact I keep disabling the service on my cell. Today I used Uber and it showed up as a Google Pay transaction complete with last four digits. Has anyone else had Google use their card without asking? This is fully unacceptable and likely illegal!


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  20. EB says:

    I used google pay to transfer money but then realized I didn’t need to send the money. Both me and the recipient cancelled the transaction and Google waited 3 days to cancel the transaction which ultimately took almost a week for me to get my money back. Don’t use them if you’re expecting to receive or send money instantly. They’ll just say it was a “system error” or “it’s your bank’s fault” and not provide any true remedy for the fact that a process broke down on their end and now you have to wait to get your money back. Typical large corporation move. I will never use them again. I don’t know about anyone else but I’m not rich- not broke either- but when you mess up and it involves almost $3k of my money, that’s not a good thing. Not trusting them again.


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  21. Dennis Shelton says:

    I used Gpay for the first and last time! Google is a data miner beyond belief!


    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  22. My says:

    Google pay is a joke.. I paid someone for a service the other party didn’t provide service. Contacted google pay and they couldn’t help me obtain my money. They told me to contact my bank knowing damn well my bank wasn’t going to do jack either because google pay is 3rd party with no rights.
    NEVER AGAIN I’ll keep PayPal at least they will take action!!


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

    1. Denise Wolfer says:

      I have over $6000.00 of unauthorized charges. I have been trying to get a refund and have been unsuccessful.
      I have contacted the bank, the developer, google pay.
      I have provided everything needed to support my claim of unauthorized charges.
      I was able to get a partial reimbursement but can not get the remaining amount refunded.
      After several Hours, Days, Time, Bounced payments, Banks fees and credit destroyed I am still on a hold basis.
      I am about ready to sue.
      Within the guidelines of the FCRA guidelines. Laws are being broken. I would love any advise or help in retrieving the additional amount of $4000.00
      Anyone have contact numbers to the CEO or other board member that I may contact.?


      This post will help: How to Report a Bad Credit Card Processor

      -Phillip

  23. Be very careful using google pay, I would not recommend its not fully setup yet with security I just got my bank account debit out money from a company I have never signed up for or used or know of. I reached out to google play multiple times to check it and they said there sorry the hackers have already claimed the money and through there system and there was nothing they could do or trace them down. They said its something they are working on in the future and really sorry about the money losted from my account. 5/14/19

    Also if you dont believe me call your local banks I use Chase Bank and they will tell you one the phone google pay uses a different system to debit money out of people accounts and theirs nothing the big banks can do and scammers and hackers know it, so if there is a company out there asking for you to use google pay only I wouldn’t do it because there is no way to get your money back if you make an error or if your account gets hacked like ours did from a person from Russia using Google pay or a remote connect please be careful


    This post will help: Best Merchant Accounts for Photographers

    -Phillip

  24. Jennifer Martinson says:

    Google Pay is not as secure as they lead people to believe. Just decided the other day to use google pay to purchase a gaming controller… 2 days later I sign into my bank account online and then boom, 42.96 in small purchases were made from my card using google pay to purchase a things (I imagine) on some jungle Google play game that I have never downloaded let alone bought things for. I figured no big deal and filed the complaint with google pay… 8 days later I got an impersonal email with absolutely zero details stating they would not be refunding me. That is all it said! I’ve been on hold with the google team on the phone since 11 A.M. it so now 3.25 P.M…. I am no closer to getting any answers and no one seems to be able to provide me with any answers but only repeating I won’t be getting refunded… I have asked for a supervisor 3 times, each time I am placed back on hold, someone else gets back on the phone but when I ask if I am speaking with a supervisor I am told I am not in fact speaking with a supervisor but informed instead that I was simply transferred over to the next available customer service rep! Good job Google Pay! No security, no reaching out, no customer service, no answers for your customers, no details… What do you have to offer me as a 2 decade loyal customer exactly? Just wow… Well here I sit with even more questions and still zero answers. Sigh..


    This post will help: Best Payment Processors for Great Customer Service

    -Phillip

  25. Robert Fallon says:

    I was just scammed on google pay .5 days ago , they just wrote to me :…We’ve investigated the charges , and confirmed that they weren’t made from your [REDACTED – personal contact information] account. I’m sorry to hear your payment method seems to have been used without your knowledge or authorization.

    Now they’re saying it’s not under their guidelines to refund me . I’m now being scammed by Google


    This post will help: How to Make Your Payment Processor Release Your Money

    – Phillip

  26. Eliza Turner says:

    I need help verifying my google pay account. No matter how hard I try I cannot get in contact with anyone. When I try to chat, email, or request a call back from an agent, I am taken to the verification form which I have filled out multiple times. I never receive any notification that they are even reviewing my situation. I Need Help And No One Will Help Me!!! I cannot even cancel my google pay without this verification. I just want to be able to use this service to make purchases for and in apps from the google play store. I guess they are too good to except my money. I have spend days, weeks and now months trying to get this issue resolved with not a peep. I give them a -12 stars if at all possible. Do not use this service!! When problems arise, no one will be willing to help!!

  27. Becky says:

    On April 5th my friend sent me money via Google Pay for $150. It went to an expired debit card therefore I never got my money. It’s now September 14th and I have yet to receive my money. I’ve been working on this for 5 months with Google. I’ve given them bank statements showing it never hit my account, I’ve had conference calls with my bank and them, I’ve had about 50 emails with them and nothing. I have even resorted to reporting them to the Better Business Bureau.
    Stick with PayPal, never use Google Pay.


    From The Editor
    This Post Might Help: Best Mobile Apps for Sending Money

  28. Patricia Anne Jackson says:

    I was advised by Joseph a manager ( that I spent over 30 minutes on the phone with) that I should go to a competing payment systems such as Paypal, etc. in order to receive payments. This, instead of resolving the issue. He walked me through a process that was completely ineffective and was sent to me by the “escalation” department yesterday via e-mail and was ineffective as well. He said there is no access to Quality Assurance for customers or direct customer service contact for customers. I requested and am requesting again a copy of the recorded conversation. For months there has been no problem with receiving payments to my account then with no change on my end or by my bank I am no longer able to receive payments. Last week I was told the problem was with my bank (I went there physically no problem there) Googlepay is autofilling my address which is incorrect, but fixing that did not fix the problem. I was on hold over an hour yesterday with googlepay regarding this issue with no resolution, for two hours last week with a resolution but apparently no permanent repair of the problem whatever that is. I expect more than an impersonal e-mail that takes 48 hours and gives wrong advice. I was also told my card was expired, which it is not. Apparently they just make things up when they can’t find a fix.


    From The Editor
    This Post Might Help: Why Credit Card Processors Hold Funds

  29. Google Pay is a complete winner so far for me. I use it instead of Venmo now for peer to peer payments. Now I am trying to integrate them into my websites and I am running into a few snags that I believe they need to work on. I am sending all my questions and suggestions to them weekly and noticing that they are building and improving the service at an incredible rate of speed!

  30. renee artoise says:

    I had to deal with one of their staff google pay, the dude was manipulative, not comfortable to interact with, just avoid him and will avoid the entire google pay after this


    From The Editor
    This Post Might Help: Best Mobile Apps for Sending Money

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